Job
Description
Role Overview: As a Configuration Lead in Product Implementation within the Healthcare Domain, you will be responsible for supporting and leading end-to-end client product implementations under the guidance of Managers. Your role involves ensuring timely and high-quality delivery, guiding the implementation team, and owning delivery quality to achieve successful outcomes. Key Responsibilities: - Lead the execution of product implementation plans, ensuring timely, on-budget, and high-quality delivery. - Guide and mentor a team of Implementation Engineers/Configuration Analysts, ensuring adherence to defined processes. - Proactively identify risks and dependencies in the implementation lifecycle and resolve them. - Utilize implementation experience to develop and refine tools, templates, and reusable assets. - Estimate efforts, define ETAs, and ensure delivery compliance with SLAs. - Provide actionable feedback to product and engineering teams as the voice of the customer. - Manage client demos, escalations, and issue resolution in collaboration with Lead II and Project Managers. - Drive customer satisfaction and continuous improvement. - Set and track OKRs for yourself and the team, ensuring alignment with organizational goals. - Serve as the communication bridge between clients, internal stakeholders, and delivery teams. Qualifications Required: - Product Implementation Leadership with proven experience in leading enterprise product or configuration implementations. - Expertise in Configuration Management, specifically in designing and configuring Core Admin systems for healthcare platforms. - Hands-on experience in Agile Delivery, working in agile sprints, planning, and backlog refinement. - Strong communication skills, both verbal and written, capable of client-facing interactions. - Experience in Team Leadership, with prior experience managing or guiding a team of analysts or engineers. Additional Details: - Technical Knowledge required includes understanding of DevOps, CI/CD, and build/deploy tools, familiarity with Cloud platforms like AWS, Azure, Google Cloud, and experience with containerization using Docker and Kubernetes. - Quality & Compliance knowledge involving configuration best practices, code reviews, and automation tools, as well as Documentation & Reporting skills for maintaining gold environments, tracking configuration activities, and providing status reports. - Preferred Skills include exposure to configuration promotion through multiple environments, understanding integration and conversion workflows in healthcare systems, and prior consulting or client-facing implementation experience. - Behavioral Attributes sought after include strong analytical and problem-solving ability, high ownership, accountability, and time management, collaborative mindset with cross-functional coordination skills, and a creative and structured approach to solution development. (Note: Work Location is in person; Job Types: Full-time, Permanent) Role Overview: As a Configuration Lead in Product Implementation within the Healthcare Domain, you will be responsible for supporting and leading end-to-end client product implementations under the guidance of Managers. Your role involves ensuring timely and high-quality delivery, guiding the implementation team, and owning delivery quality to achieve successful outcomes. Key Responsibilities: - Lead the execution of product implementation plans, ensuring timely, on-budget, and high-quality delivery. - Guide and mentor a team of Implementation Engineers/Configuration Analysts, ensuring adherence to defined processes. - Proactively identify risks and dependencies in the implementation lifecycle and resolve them. - Utilize implementation experience to develop and refine tools, templates, and reusable assets. - Estimate efforts, define ETAs, and ensure delivery compliance with SLAs. - Provide actionable feedback to product and engineering teams as the voice of the customer. - Manage client demos, escalations, and issue resolution in collaboration with Lead II and Project Managers. - Drive customer satisfaction and continuous improvement. - Set and track OKRs for yourself and the team, ensuring alignment with organizational goals. - Serve as the communication bridge between clients, internal stakeholders, and delivery teams. Qualifications Required: - Product Implementation Leadership with proven experience in leading enterprise product or configuration implementations. - Expertise in Configuration Management, specifically in designing and configuring Core Admin systems for healthcare platforms. - Hands-on experience in Agile Delivery, working in agile sprints, planning, and backlog refinement. - Strong communication skills, both verbal and written, capable of client-facing interactions. - Experience in Team Leadership, with prior experience managing or guiding a team of analysts or engineers. Additional Details: - Technical Knowledge required includes understanding
