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0 years
3 - 6 Lacs
Gurgaon
Remote
Why Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions. Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great. When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors. Job Overview: The Senior IT Network Engineer is responsible for providing day-to-day engineering, implementation and escalated technical support for a large range of network services. Recognized Sr engineering subject matter expert (SME) in multiple areas, this role is responsible for managing large projects or processes along with coaching, reviewing and delegating work to lower-level professionals. Responds to and diagnoses the most difficult problems of high complexity through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Description 1 .The current skillsets should include: AWS and Azure cloud networking services On-prem and Cloud Firewall Management B2B and Client VPN SD-WAN Enterprise Routing Enterprise Switching WIFI – WAPs and Controllers VoIP Network Security Concepts – Segmentation – ZTNA - SASE 2. Manages large complex infrastructure projects / processes, (e.g. cloud edge services, cloud third party design and implementation, SDWAN migrations, network segmentation, campus) represent Infrastructure Services and champion new capabilities/service introduction; coaches and reviews the work of lower-level IT professionals. 3. Supports and collaborates with IT colleagues across the Globe to share best practices and information, ensure globally consistent processes are implemented and, where appropriate, deviations to meet regional requirements are properly understood and documented. 4. Resolves day-to-day Network problems/issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Provides feedback to management and Managed Service Provider as it relates to the services provided from the service desk vendor 5. Manages one or more network disciplines (e.g.cellular mobility) as related to contractual and End User issues. Ensure the proper cost center billing. Identifies ways to reduce costs and/or improve efficiency by introducing new options as it relates to connectivity and/or mobility 6. Leads site surveys, evaluating technical aspects of all phases of project work and make recommendations on technology deficiencies and improvements to save money and improve supply chain operations 7. Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion Education Bachelors degree in Information Technology, CIS or related field or equivalent experience Work Experience Minimum ten years of network experience Experience within a large global organization preferred Knowledge, Skills, and Competencies Experience leading complex infrastructure and/or network projects with prior successful record on technical upgrades Advanced experience with global data and voice networks including, but not limited to VoIP, SDWAN, LAN, WAN, Wireless, proxy and firewalls. Strong technical background in communications, collaboration tools in relation to telecom and audio conferencing Experience working/managing 3rd party vendors with regards to project/day to day operations Able to teach and coach lower level resources to complete tasks as related to the work requirements Excellent verbal and written communication skills; ability to communicate technical information to non-technical people. Strong customer service skills Advanced experience with network configuration for server and client operating systems. Proficient with Microsoft Office 365 tools. Strong analytical and problem-solving skills. Ability to work effectively and collaborate with IT leadership, team members, third party vendor providers and network carriers Willingness to handle complex challenges. This role requires individuals to work within the demands a global 24x7, high availability, transaction-oriented network team. Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us. The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Requisition ID: 750 #LI-KT1
Posted 2 days ago
10.0 years
5 - 6 Lacs
Mumbai
On-site
DESCRIPTION OF ROLE We are looking for a highly skilled and experienced Senior Fullstack Developer to join our Digital Technology Services team. The senior developer ensures the solution design outlined by the Solution architect is delivered in line with best practices, embedding our standards of quality, reusability, scalability and configurability. The ideal candidate will have a strong background in both front-end and back-end development, with a passion for creating seamless and user-friendly applications. This role will execute true end-to-end development and testing of software products in an agile lifecycle. Partnering with key technical and business stakeholders, the developer will help refine the product vision, estimate and design a solution, create, purchase, or customize the requisite hardware and software to create the solution, ensure the quality of the final product through manual and automated tests, and support the new software as it is moved to production. The Senior Fullstack Developer will guide and coach the developers (internal and external) on standards, code quality and continuous improvement opportunities. CORE JOB RESPONSIBILITIES System Design & Architecture: Lead the design and architecture of complex systems and applications, ensuring scalability, performance, and security. Development: Develop both front-end and back-end components of web applications, ensuring seamless integration and functionality. Code Quality & Best Practices: Write clean, maintainable, and efficient code while following industry best practices and standards. Mentorship & Leadership: Mentor and guide junior developers, fostering a collaborative and knowledge-sharing environment. Collaboration & Communication: Work closely with cross-functional teams, including product managers, designers, and other developers, to deliver high-quality solutions. Code Review & Testing: Conduct code reviews and ensure thorough testing of applications to identify and fix bugs and issues. Continuous Improvement: Stay updated with the latest industry trends and technologies, and continuously seek opportunities to improve development processes and tools. Project Management: Assist in planning and managing development projects, including setting timelines, milestones, and deliverables. API Development & Integration: Design, develop, and integrate APIs with third-party services and existing frameworks. Performance Optimization: Monitor and optimize application performance, ensuring responsiveness and efficiency. EDUCATION/ EXPERIENCE Bachelor’s degree in engineering / computer science Minimum 10 years of experience as full stack developer on Adobe Experience Manager and Java development Experience with Lean / Agile development methodologies Experience troubleshooting Java / AEM / web application and web infrastructure Development experience on MySQL, 3rd party REST/SOAP web services, Responsive design, Bootstrap, jQuery, ReactJS, AngularJS, Website optimization, Web application security, AEM components, editable templates, workflows, OSGI Bundles, Maven, HTL and Sightly Experience with Adobe Experience Manager platform level configuration such as dispatcher, caching and CDN, etc/maps configuration, ACL’s and workflows Experience with modern frameworks and libraries such as Vue.js, Next.js, and less/sass. Strong understanding of modern UI/UX principles and practices, including user-centered design, accessibility, and responsive design. Experience with tools like Figma and prototyping tools. Experience with continuous integration and continuous deployment (CI/CD) pipelines, including tools like GitHub Actions, Jenkins, and GitLab CI. Proficiency in object-oriented programming Preferred experience with PCI-compliant environments Strong experience with modern web technologies: JavaScript, HTML5, CSS / Sass and market-leading frameworks (React is a preference) Preferred experience with AWS Lambda SOA integration framework Excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills Experience working in matrix global organization with working in virtual geographically disparate teams being the norm
Posted 2 days ago
0 years
0 Lacs
Pune
On-site
Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Be able to lead the solution design for house developed low latency high performing application for custody service. Role will have a good exposure to the Custody business domain and close interaction with business counterparts. Candidate will have opportunity to work on modernization of application in line with future state architecture. Role will have excellent collaboration opportunity with global technology stakeholders. Work as an individual contributor with no people manager responsibility at current stage. Participate in Technical Design, Implementation, Automation and Maintenance of high performing application for custody service. Be liaising with product team, BAs and developers for clarity on stories, acceptance criteria and testing scope. Work with different global stakeholders ensuring delivery is at focus. Take ownership within asset class to meet the targets Requirements To be successful in this role, you should meet the following requirements: Strong Java 10+ experience (Functional Interfaces and Streams), especially using Spring Boot framework to build secure / resilient / professional Microservices. Experience in application development with Spring boot (Cloud based deployments are preferred) Exposure to RDBMS (Oracle / SQL Server / DB2 / Postgres) Configuration driven solution modelling mindset Banking Domain Exposure. Experience on DevOps environment & Agile methodologies is required. Strong working experience with DevOps tools like GIT, Jenkins, Ansible, GITHUB, JIRA, Confluence etc. is a must. Experience in designing, enhancements and development, integration testing, quality assurance, application maintenance, production support. Good understanding of business Functionality, designing of Technical Documentation, Document of understanding and Delivery document. Strong analytical, interpersonal, and problem-solving skills. An adaptable team player, able to work under pressure in a dynamic working environment. Good troubleshooting skills with keen interest in continuous service improvement. Self-motivated with a proactive and outgoing personality. Nice to have: Exposure to cloud technologies (Docker / GCP / Open Shift) Hands on experience with Kubernetes (Configmap / Secrets / Hashicorp – Vault / Helm Charts). Experience in Kafka (including Kafka Avro, concept of partitioning) Experience in NoSQL (MongoDB, Postgres – Document model) Good to have: Sound knowledge and understanding of financial service applications. Experience of implementing and replacing legacy systems in global markets. Knowledge and understanding of application architecture. Ability to communicate with non-technical stakeholders and explaining technical issues. Ability to act quickly, pragmatically, and assertively under pressure to prioritize and resolve technical challenges. Proven planning, prioritization, analytical, problem solving, and organizational skills. Maintaining HSBC’s core values in work Knowledge of programming languages, various business applications, state of the art technology, and current trends in the industry is required to consult with business unit partners to determine effective technology utilization. Knowledge of various application designs and programming techniques, usually acquired through related experience, is required to develop conceptual system design. Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set. Effective English writing and communication skills You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India
Posted 2 days ago
10.0 years
5 - 9 Lacs
Mumbai
On-site
Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do This is a critical role reporting into the Head Smart Infra projects at JCI. The role holder will be responsible for planning, implementation and Technical administration of multiple projects. Person will be responsible for solution design, review, implementation, and support on projects. Candidate must have experience on routing, switching, SDN, firewall, load balancers, local area networks (LANs), wide area networks (WANs), Data Centre Virtualization, Storage and other data communication systems. He will be responsible for maintaining and developing network security standards, procedures and security risk mitigation. The role holder will also be responsible for project POC, UATand Delivery of projects and operations. In addition to the above, the role holder will be required to manage multiple projects on an ongoing basis. Role holder with CCNP, CCIE, JNCIA, JNCIS-SP, VMWare or equivalent certificate will be preferred. Should have the basic understanding of Electrical power calculation for ICCC DC and Junctions How you will do it Data Center design, implementation and operations including new technology like ACI, SDW and SDA Network engineering, operations and network performance analysis skills Deployment of network security layers including Anti-DDoS, Firewall, IPS, Sandboxing, WAF, NAC, End Point Security Etc. Data center virtualization technology: VMWare/Hyper-V Knowledge of drafting HLD, LLD and other documents This role needs a thorough knowledge of Applications functional structure and API/ SDK use case designing as per the client requirement. The role needs a further thorough understanding of Smart city System and tools like, ATCS, ITMS, ANPR, RLVD and ICCC applications like Cisco Kinetics, Trinity-iot system, Fluent grid actilligence system, Nirasys omni dash system etc. Smart City environment understanding and deployment experience. Responsible for designing and implementing short and long term strategic goals for Data Center projects including smart/safe city and other project. In addition, job holder should have excellent interpersonal skills, communicate effectively (both verbally and in the written sense) and be capable of presenting technical and presentation material to clients and the project team Create and develop plans for investing in Data Center deployment that will increase cost effectiveness and flexibility. Device Configuration and Patch management Provide third-level support by way of troubleshooting performance and system issues, working with vendors and system integrators, running and analysing reports, daily network checks Provide meaningful and timely reporting, Assess, debug and resolve IT issues and escalations in a timey manner, showing an appropriate sense of urgency and ability to prioritize work when multiple issues are presented simultaneously. Taking ownership of faults and managing them in a logical and methodical manner. Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate. Identify and escalate repeat issues or service risks into service management teams. Sharing knowledge with team colleagues Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational Resolve all the Vulnerabilities in a timely manner as per the vulnerability report received from SAG What we look for B.E. Electronics Communications/Electrical/Computer Sciences or equivalent, post graduate (M.Tech/M.E) will preferred. CCNA/CCNP/CCIE and VMWare or equivalent certified. Minimum 10+ years of IT Network infrastructure experience Must have hands on experience on Network, Storage, Servers and Data Center,DR deployment Proven experience in the areas of Network and security operations, vulnerability management. Prior experience interfacing and working with senior management Proven track record in process and procedure development and execution. Should have good understanding of technical document like FRS-SRS, HLD-LLD, UAT test report, SOP workflow of applications for any of the project with excellent problem solving and reporting skills. Must have hands on experience on Smart city System and tools like, ATCS, ITMS, ANPR, RLVD, ICCC application. Ability to work in an individual contributor capacity and influencing without authority across departmental boundaries. Travelling 50% PAN India Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou
Posted 2 days ago
10.0 years
2 - 4 Lacs
Pune
On-site
Job Description Network Architect - L4 - Routing, Switching & SD WAN Location: Hyderabad, Bangalore, Chennai, Pune, Mumbai, Coimbatore Experience: 10+ Years of experience in Network Admin Expert on design, configuration and implementation of Data Center, Branch with Nexus, L4 switch Configuration. SD-WAN Network Configuration and management. Wireless WLC/AP infrastructure management, & configuration. Provides 3rd level technical support on data network related issues. Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP etc.) are required. Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP). Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in data center network as well as WAL technologies. Niche Technology experience like Cisco ACI, NSX, SDN, SDA and DNAC Good knowledge in Wireless technology, DNS/DHCP/NTP and experience in operational support for wireless controllers and APs on escalated calls. Cisco / Aruba Experience in system platforms like Cisco Nexus, Infoblox, Riverbed, Cisco WLS Configure and Troubleshoot Network optimization solutions like Riverbed, Cisco WAAS etc.
Posted 2 days ago
4.0 - 6.0 years
1 - 1 Lacs
Mumbai
On-site
Job Purpose: As a member of the RMT (CRM) team, you will be responsible for implementing AI-driven solutions across EMEA and APJ, enhancing existing capabilities, and supporting rollouts to new business areas. Your role will involve collaborating with stakeholders to design, develop, and optimize AI-powered CRM solutions that drive efficiency and innovation. You will play a key part in ensuring seamless integration, continuous improvement, and scalability of AI solutions within the organization. Responsibilities: The main focus will be supporting new rollouts of the solution in different areas of business via customizing, new enhancements and developments Gather requirements for development of API/Webservices Develop UI screen and logics Build AI driven solutions Support automation and orchestration scenarios Some tasks will also involve supporting the rollout implementation of the current solution / template to different countries in APJ region and EMEA Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements Support rollouts of SAP CRM into new business areas and teams Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required Code analysis and problem identification to accelerate developments Knowledge transfer to trainers, subject matter experts, and other consultants Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and Go-Lives Deliverables as assigned by the stream lead Knowledge Skills and Experience Strong SAP CRM knowledge 4-6 years' experience SAP CRM process and system configuration knowledge Analytic skills for problem solving Customer orientation behavior and good communication skills Ability to work in an international environment and a team split across the world Fluency in the English language Additional Knowledge & Skills Javascript knowledge and experience will be a plus Python Experience with Cloud technologies (like Azure), processes and security protocols Automation and orchestration experience is a plus Experience with AI solutions Key Skills Azure Machine Learning Studio, Cloud Technology, Customer Relationship Management (CRM), Customer Relationship Management (CRM) System, JavaScript, Microsoft Azure, Microsoft Azure Batch Artificial Intelligence (AI), Python (Programming Language), SAP ABAP (Advanced Business Application Programming), SAP CRM, SAP CRM Functional What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
Posted 2 days ago
10.0 years
0 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: >10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
6.0 years
10 - 15 Lacs
Pune
On-site
System Verification Engineer/Software Test Engineer Notice Period: Less than 30 days Job Location: Pune Experience: 6 to 12 year Must Have Skills: 5+ years of experience in software testing with min of 1.5 yrs of exp focus on test automation. Min of 1.5yrs exp in Mobile testing, Python, Selinuim, Appium. Experience in the Medical Device industry (or another regulated environment) is preferred Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience). 5+ years of experience in software testing, with a focus on test automation. Strong proficiency in Appium and Python for test automation. Experience with manual testing and a solid understanding of testing principles. Familiarity with test management and issue tracking tools such as Jira. Knowledge of version control systems like Git. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience in Agile/Scrum development environments is a plus. Knowledge of Object-Oriented Programming (OOP) concepts. Familiarity with requirements analysis, system/software integration, and verification. Experience with tools to evaluate application performance and memory utilization. Knowledge of Low Energy Bluetooth Stack. Experience using lab equipment: Oscilloscopes, DVM, BLE Sniffer. Experience with client-side mobile applications with shipped products on either Android or iOS platforms. Knowledge of Cloud Technologies, specifically AWS Platform technologies. Experience using configuration management, requirements management, and issue tracking systems. Experience in the Medical Device industry (or another regulated environment) is preferred. Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9886151342
Posted 2 days ago
8.0 - 10.0 years
0 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: OpenShift. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
3.0 - 5.0 years
2 - 5 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: DevOps. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
2.0 years
0 - 0 Lacs
Pimpri-Chinchwad
On-site
Position :- Robotic Engineer Education :- Diploma/Degree Experience :- Minimum of 2 years Salary - Commensurate with knowledge and experience.. Location - Moshi, Pune. Male only Job Description The successful applicant should possess strong communication skills and a solid understanding of 1. Robotic Engineer : Proven expertise with at least two industrial robots from Kuka, ABB, Fanuc, Panasonic, Yaskawa, Kawasaki . This includes robot teaching, programming, configuration, and proficiency in spot welding and handling applications. 2. Please Note : The initial joining location will be in Pune, with potential for travel across India and overseas Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person
Posted 2 days ago
10.0 years
2 - 6 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description PostgreSQL Database admin Proficient with Postgres installation and configuration, particularly Postgres Plus Advanced Server from EnterpriseDB and AWS RDS Aurora PostgreSQL. Proficient with Postgres monitoring and alerting tools/processes, specifically PEM from EnterpriseDB. Proficient in the setup, configuration, and monitoring of PostgreSQL binary and logical data replication solutions (Binary Streaming, XDB, Bi-Directional Replication - BDR, etc.). Proficient with collecting diagnostics and tuning PostgreSQL as well as SQL tuning. Proficient with Postgres procedural languages (PL/pgSQL, PL/Tcl, PL/Perl, PL/Python) and SQL. Proficient in designing and supporting Postgres clustered environments. Monitoring and observability with tools like Splunk and Dynatrace. Experience in Postgres replication technologies. Perform debugging, tuning, and performance enhancement, as well as automation of operational and continuous integration aspects of the Postgres platforms. Proficient with the Linux operating system, specifically Oracle Linux Enterprise. Intermediate understanding of logical and physical data models.E Exp - 10 + years CBR - 130K Location - pune Notice - Immediate ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: PostgreSQL Database Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
5.0 - 8.0 years
2 - 5 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained ͏ Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Provide knowledge transfer, sharing best practices with the team and motivate ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Manage service tools Troubleshoot queries Customer experience 3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: Ansible Tower. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
8.0 - 10.0 years
2 - 4 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Cisco Routing and Switching. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
5.0 - 8.0 years
2 - 5 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. ͏ Job Description- Manage and Maintain Control-M environment Implementing any security or upgrade patches to the Control-M environment Work directly with individual applications to facilitate their Control-M upgrade Delivery, implementation and support of additional Control-M modules ( Forecast / Batch Impact Manager / Self Service / File Transfer ) Upgrade and new product introduction of BMC CONTROL-M environment from current 6.4 release to the newer 8.0 release in all of their environments. High skill level of Control-M Tuning. Responsible for ensuring maximum platform availability and prompt and accurate remediation of issues Actively manage infrastructure to drive efficiency Collaborate with development team and vendors to resolve issues and improve our platform Daily support of the Control-M environment including resolving Incident Tickets / Service Requests / Change Tickets / DR tests as required. Provide on-call support Professional Skill/Experience: Strong working knowledge implementing and configuring BMC’s Control-M in high availability enterprise environment. Prior in-depth experience automating and monitoring large-scale, enterprise-wide, mission critical platforms Working knowledge of one or more programming or scripting languages (e.g. Python, PERL, Shell Scripting,VBS, etc.) Solid understanding of Windows, LINUX and SQL Strong communication; Excellent verbal and written communication skills Ability to collaborate well with others, be strategically focused, and constantly looking to improve our environment Working knowledge of other scheduling platforms (e.g., Tidal, AutoSys, etc.) Excellent knowledge of component security with SSL and Full Control-M and EM Security. Excellent Control-M installation, configuration and administration skills for versions 640,7,8. Excellent Control-M batch development skills and knowledge. Excellent knowledge of the CTM, EM and CCM databases and structure. Excellent knowledge of Control-M modules. Excellent troubleshooting and problem resolution skills. Excellent Unix skills Excellent korn shell skills Good working knowledge of SCP , SSH, Oracle, AIX, Wintel, Linux (SUSE), Solaris and Networks. Perl, VBS, Java would be a bonus but not essential. ͏ ͏ Mandatory Skills: BMC Control M. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
5.0 years
3 - 8 Lacs
Mumbai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose Required Skills: 5+Years of experience in system administration, application development, infrastructure development or related areas 5+ years of experience with programming in languages like Javascript, Python, PHP, Go, Java or Ruby 3+ years of in reading, understanding and writing code in the same 3+years Mastery of infrastructure automation technologies (like Terraform, Code Deploy, Puppet, Ansible, Chef) 3+years expertise in container/container-fleet-orchestration technologies (like Kubernetes, Openshift, AKS, EKS, Docker, Vagrant, etcd, zookeeper) 5+ years Cloud and container native Linux administration /build/ management skills ͏ Key Responsibilities: Hands-on design, analysis, development and troubleshooting of highly-distributed large-scale production systems and event-driven, cloud-based services Primarily Linux Administration, managing a fleet of Linux and Windows VMs as part of the application solutions Involved in Pull Requests for site reliability goals Advocate IaC (Infrastructure as Code) and CaC (Configuration as Code) practices within Honeywell HCE Ownership of reliability, up time, system security, cost, operations, capacity and performance-analysis Monitor and report on service level objectives for a given applications services. Work with the business, Technology teams and product owners to establish key service level indicators. Ensuring the repeatability, traceability, and transparency of our infrastructure automation Support on-call rotations for operational duties that have not been addressed with automation Support healthy software development practices, including complying with the chosen software development methodology (Agile, or alternatives), building standards for code reviews, work packaging, etc. Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload in-check. Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities. Develop, communicate, collaborate, and monitor standard processes to promote the long-term health and sustainability of operational development tasks. ͏ ͏ ͏ Mandatory Skills: Network Voice Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
10.0 - 12.0 years
6 - 7 Lacs
Thāne
On-site
At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you? Manager – Quality - Distribution Transformer-Aurangabad , Siemens Energy, Full Time Looking for challenging role? If you really want to make a difference - make it with us We make real what matters. About the role: Coordinate and facilitate external audits for factory approval like QMS ISO 9001/EN15085-2 Welding Audit/Customer Factory assessment. Coordinate with customer for all quality topics related to Traction Transformer. Documentation for effective implementation of Quality Management System Prepare and release of In-process check list by defining checks at various stages of manufacturing. Conduct In-process inspections on Traction Transformers as per relevant drawings, specifications, checklists, and conduct Quality Gates. Prepare and release of Quality control plans as per customer specification. Prepare and release of certificate of conformity (CoC), configuration management list. NC Management - Overall monitoring & controlling of all nonconformance (Internal & customer complaints) in online NC capturing tool. Conducting root cause analysis, corrective & preventive action for all complex/crucial problems, preparation of 8D/RCA report and its presentation to the customer. Conducting Internal Audits of all cross functional departments to check conformity as per QMS, EHS and Siemens norms on defined interval Customer complaints) being captured in online NC tool Lead vendor qualification by performing system and process audit as per Siemens Energy production part approval process. Perform first article inspection at supplier end for various commodities related to Traction transformer and keeping records for future reference. Lead and support in material localization, cost optimization project in coordination with SCM team. Coordinate with supplier for all supplier caused NCC and their communication to respective buyers, follow up for RCA & CAPA for timely closure. Support Incoming Quality for inspection, decision, TC verification and Customer document review We don’t need superheroes, just super minds. Knowledge acquired in 10-12 years in Quality department of Traction Transformers. Bachelor’s degree in electrical or mechanical engineering. Certified as auditor for QMS 9001, EMS 14001, OHS 45001 System. Technical Skills: Strong knowledge of Traction Transformer manufacturing process and related quality requirements. Knowledge of specific quality requirements of railway industry. Knowledge of Quality Management Systems, EMS & OHS. Knowledge of MS office (Advance knowledge of MS EXCEL) Knowledge of safety practices during shopfloor/test field inspections Key Skills: Focus on Safety aspects Critical thinking & quick analysis based on the problem situation English fluency in business Communication with stakeholders Proactive mindset and approach to serve colleagues, internal and external customers Mindset of growth and service to support colleagues and always think win-win Intercultural sensitivity and ability to work in a multi-cultural team Time management and Prioritization Skills We’ve got quite a lot to offer. How about you? This role is based in Kalwa-TR , where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers
Posted 2 days ago
10.0 years
0 Lacs
Mumbai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber threats ͏ Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFP’s received from clients and ensure overall design assurance ͏ i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the client’s need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs ͏ 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails ͏ Deliver No Performance Parameter Measure 1 Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. 2 Support sales team to create wins % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led Mandatory Skills: Cloud Security Posture Management. Experience: >10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
8.0 - 10.0 years
0 Lacs
Mumbai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Mandatory Skills: FINASTRA - Technical. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
5.0 - 8.0 years
5 - 9 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Mandatory Skills: Oracle FLEXCUBE UBS - Technical. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
5.0 years
10 - 15 Lacs
Pune
On-site
5+ years’ experience in software verification. Extensive technical knowledge of advanced testing concepts and verification strategies for regulated Software, preferably in the Medical Device Industry. Extensive knowledge of Programming languages: Java, Junit, Groovy, Selenium, Geb/Spock Proficient in Java 17 or higher Experience writing automated tests using frameworks like Geb/Spock, Junit, Selenium for Multi browser RESTful API/applications Experience of Testing of web-based applications in different devices and browsers. Experience of doing test automation using Java or groovy scripting language. Good exposure to Object Oriented programming concepts. Good communication & interpersonal skills Highly accountable and responsible. Self-starting, self-motivated, self-directed, and self-sufficient. Experience using configuration management, requirements management, issue tracking systems. 5+ years in software verification. Minimum 3+ years experience in Java, Groovy, JUnit, and Selenium. Minimum 1+ year experience in either Geb or Spock, and Page Objects. Minimum 1+ year experience with CI/CD Systems.Experience with at least two of the following: Git, Jira, Eclipse, IntelliJ, SQL. Education: Bachelor’s degree in Computer Engineering, Computer Science, or a related field. Availability: Immediate joiner or maximum 15 days notice period. Job Type: Full-time Pay: ₹1,000,000.00 - ₹1,500,000.00 per year Work Location: In person
Posted 2 days ago
3.0 - 5.0 years
0 Lacs
Pune
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ͏ Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ͏ Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ͏ KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ͏ Mandatory Skills: ITIL Asset-Config Mgmt. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
0 years
0 Lacs
Pune
On-site
Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏
Posted 2 days ago
5.0 - 8.0 years
3 - 7 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver No Performance Parameter Measure 1 Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery Avoid unauthorised changes No formal escalations ͏ Mandatory Skills: Citrix Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
3.5 - 6.0 years
0 Lacs
Pune
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Service Request & Catalogue Manager 3.5- 6 years of experience in Request Fulfilment & Catalogue Management CBR - 140K (B2) ITIL framework knowledge and operational experience in Service Request & Catalogue Management. Should have strong understanding Configuration procedures and guidelines with responsibilities include the following: Managing Service Request Lifecycle across different Categories Managing Service Catalogue including tool enablement Work with the service towers; manage the population of customer end-to-end technical service catalogue. Work with the service towers, maintain customer’s end-to-end technical service catalogue, ensuring it is kept up-to-date ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Process Advisory. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 days ago
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