Senior Product Manager - Network Retail Mettler Toledo

3.0 - 7.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Support Engineer Professional at Mettler Toledo in Coimbatore, Tamil Nadu, India, you will play a crucial role in providing technical support for assigned applications. Your responsibilities include troubleshooting technical issues, documenting support cases for analysis, collaborating with Product Managers on customer support cases, and participating in software products testing. You will also be involved in providing pre-sales support, supporting market organizations in customer projects both off-site and on-site, including proposing and designing system architectures, implementation plans, configuration features, and validation. Additionally, you will be responsible for training market organizations and end-customers, writing technical documentation such as knowledge base articles and descriptions of functionalities, and creating or adapting training materials and videos. To excel in this role, you should hold a Bachelor's degree in Computer Science, Software Development, or a related field and possess 3 to 4 years of relevant work experience. You should have a good understanding of installing and maintaining software required for production processes, as well as expertise in root cause analysis and problem-solving techniques. Experience in technical support, engineering, or similar roles is essential, along with broad technical knowledge in areas such as computer architecture, microservices, network, database, Windows Server OS, virtualizations, web services, and more. Knowledge of setting up and operating container-based systems like Docker or Kubernetes in private or public clouds, such as Microsoft Azure, is also required. Additional extended IT knowledge may be necessary depending on new technology requirements. Experience in an international work environment, cross-departmental collaboration, independence, customer orientation, and excellent communication skills in English are essential for success in this role. Nice-to-have skills include ITIL certification at the Foundation Level, validation of computer systems, experience in laboratory or industrial environments, and familiarity with IT systems in laboratory or production processes. Experience as a field technician in an industrial environment would also be beneficial. At Mettler Toledo, we offer a hybrid working model, family Mediclaim benefits, a wide range of training opportunities, diverse career paths, and recognition programs for outstanding individuals. Join our team and be part of a global leader in precision instruments and services, committed to innovation, quality, and diversity. Visit www.mt.com for more information on our company and our commitment to equal opportunity employment and sustainability.,

Posted 2 weeks ago

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