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Associate Technical Support Representative PTC India

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Customer Case Processing & Routing Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email. Route incoming customer calls to the appropriate technical support team or department. Escalate critical or urgent issues to Technical Support Management. Monitor and route ISO-related cases following low-rated customer satisfaction surveys. Community Moderation Case Handling & Support Tools Manage case routing and monitor support queues in line with ISO and internal processes. Analyze customer feedback submitted through the eSupport portal and CRM system. Coach/Mentor Help develop new hires on tools and processes related to Customer S...

Posted 3 months ago

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