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International Voice Process - Quality Analyst (night shift) ARKCCON ING (formerly known as Venus HR Consultancy)

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Quality Analyst for Inbound International Voice Process, your role will involve the following responsibilities: - Call Monitoring - Listening and auditing for International Voice Process - Conducting Calibration sessions in sync with the QA team - Analysis for inbound/outbound calls - Monitoring and evaluating inbound and outbound calls - Developing and conducting briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities Preferred candidate profile: - At least 1 year of experience in the same field - Good Communication Skills - Good Analytical & Interpretation skills - Willingness to work in rotational shifts This position of...

Posted 2 weeks ago

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