1 Conducting Callbacks Jobs

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Chat Support Agent at More Retail Private Ltd (MRPL), you will play a crucial role in providing efficient and effective customer support through written English communication. Your responsibilities will include: - Managing customer chats - Handling escalations - Conducting callbacks - Collaborating with internal teams to ensure timely issue resolution You will be expected to respond to customer queries promptly, within 1-2 minutes of receiving a chat. Your communication should be clear, grammatically correct, and focused on addressing customer concerns effectively. Additionally, you will be responsible for: - Identifying escalations during chats and escalating them to the appropriate te...

Posted 1 month ago

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