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Customer Success Manager (CSM) Suzva Software Technologies

1.0 - 6.0 years

7 - 11 Lacs

mohali

Work from Office

Timings : 11:30 AM - 9:00 PM Week Off : Sunday Laptop : Mandatory Role Overview: We are seeking an empathetic and customer-focused Customer Success Manager (CSM) to ensure customer satisfaction, engagement, and retention by supporting students and parents throughout their learning journey. Key Responsibilities: Act as the primary point of contact for assigned customers. Ensure smooth onboarding and ongoing engagement. Assist students and parents in using learning platforms effectively. Track progress, usage patterns, and proactively resolve concerns. Ensure high customer retention through quality support. Conduct webinars, training sessions, and engagement activities. Identify upsell and cro...

Posted 1 day ago

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