Team Leader Quality Assurance RCM Credence Global Solutions

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

As a Quality Assurance professional in the Revenue Cycle Management (RCM) industry, you will be responsible for managing various day-to-day activities to ensure the efficiency and effectiveness of the quality assurance processes. Your key responsibilities will include: - Managing leave planning discussions and scheduling for upcoming months. - Adhering to quality standard documents and ensuring compliance with set guidelines. - Deploying tasks by allocating targets and assigning Customer Service Executives (CSEs) for call monitoring. - Meeting daily targets and ensuring timely feedback closures for CSEs on monitored calls. - Conducting ATA (Audit the Auditor), call calibration sessions, providing feedback on errors, and taking corrective actions based on company policies. - Ensuring timely completion of tasks as required by clients. - Establishing strategic partnerships with stakeholders to drive continuous improvement and enhance client value. - Leading Leadership Call Listening sessions and presenting valuable insights and themes. - Generating insights from regular and exceptional call monitoring, performing Root Cause Analysis (RCA) for supported portfolios, and collaborating with Operations and Compliance Teams to develop Plans of Action (POA). - Conducting regular one-on-one sessions with team members, providing challenge, support, and appreciation, and tracking attrition through Early Warning System (EWS) monitoring. In order to qualify for this role, candidates should meet the following requirements: - Minimum 3 years of Quality Assurance experience in Revenue Cycle Management (RCM) or at least 6 months as a Quality Team Leader. - Proficiency in End-to-End RCM processes. - Excellent communication skills. - Strict adherence to company, departmental, legal, and regulatory requirements. - Strong analytical and decision-making skills to identify and address challenges confidently. - Proficiency in MS Office Tools such as Excel, Word, and PowerPoint. This position falls under the category of Quality Assurance in Revenue Cycle Management (RCM) and is a full-time role based in Pune, India.,

Posted 2 weeks ago

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