355 Concentrix Jobs - Page 5

Hi We are looking to hire an Onboarding Manager for a Leading ITES Company. Please go through the JD and Apply Key Responsibilities: 1. Workday System Administration & Support : Oversee and manage the Workday onboarding process for new hires across multiple global locations. Ensure new employees are properly set up in Workday, including completing necessary documentation, benefits enrollment, and tax forms. Provide guidance to new hires on how to navigate Workday for self-service tasks, such as updating personal information, viewing paystubs, and managing benefits. 2. Global Onboarding Coordination : Work closely with local HR teams to ensure that global compliance requirements are met within Workday for each region (i.e., tax laws, work permits, benefits offerings). Customize and configure Workday onboarding templates, workflows, and notifications for various countries to ensure a consistent yet region-specific experience. Ensure timely completion of onboarding tasks and that all required documents are submitted and properly stored in Workday. 3. Cross-Functional Collaboration : Partner with HR, IT, Legal, and other departments to ensure a seamless onboarding experience for new employees. Collaborate with the Learning and Development team to ensure that relevant training modules are assigned to new employees within Workday. Liaise with IT to ensure new hires have the necessary technology and access to relevant systems, including Workday, before their start date. 4. Employee Experience & Engagement : Develop and implement strategies to improve the global onboarding experience, ensuring that new hires feel welcomed, informed, and prepared for their first day. Provide virtual orientations or webinars on how to use Workday and other systems. Monitor feedback from new hires regarding the onboarding process and Workday experience to continuously improve the onboarding journey. 5. Reporting & Analytics : Utilize Workday reporting tools to track and measure the success of onboarding programs, providing insights to HR leadership for continuous improvement. Create regular reports on onboarding progress, compliance, and completion rates for global teams. Analyze global onboarding metrics to identify trends, gaps, and areas for improvement in the onboarding process. 6. Continuous Process Improvement: Stay updated on the latest Workday features, enhancements, and best practices. Recommend process improvements to streamline and enhance the onboarding experience, leveraging Workday capabilities to drive efficiency. Test and implement new Workday features or updates related to the onboarding process. Qualifications: Bachelors degree in Human Resources, Business Administration, Information Systems, or a related field (preferred). 10+ years of experience working with Workday, specifically in onboarding or HRIS administration (preferred). Strong understanding of Workday onboarding modules and functionalities. Knowledge of global HR and compliance standards, including payroll, benefits, and labor laws in multiple regions. Excellent communication skills, with the ability to provide clear and detailed instructions to employees from diverse backgrounds. Strong organizational skills with attention to detail and the ability to manage multiple onboarding projects simultaneously. Proficiency with MS Office Suite and reporting tools; experience in Workday reporting is a plus. Experience in cross-functional collaboration and working with remote teams. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai )Type : Job Code # 354 b) To Apply for above Job Role ( Bangalore )Type : Job Code # 355 c) To Apply for above Job Role ( Hyderabad )Type : Job Code # 356

Hi, We are hiring for the Leading ITES Company for HRO - Darwin Lead Role. Job Description: 1. Benefits & Payroll Operations: Manage incidents and JIRA tickets related to benefits data issues and track them to closure. Monitor integration failures and coordinate with vendors for resolution. Support and own the Process Manager in Darwin box to mark payroll completion. Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team. 2. Annual & Ad hoc Benefits Management: Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth). Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates. 3. Reporting & Analysis: Generate, analyze, and publish benefits reports with key statistics on a periodic basis. Ensure accuracy and structured reporting to internal stakeholders and clients. Required Skills & Experience: Darwin box Expertise : Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Mandatory Project Management : Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred JIRA & Ticket Management : Experience in handling incident tracking tools. Preferred Workday & MS Office Skills : Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory Critical Thinking & Problem-Solving : Ability to analyze and resolve complex benefits-related issues. Mandatory Stakeholder Communication : Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory Preferred Qualifications: • Experience working on pilot processes and creating process documentation. • Prior experience in international (non-US) benefits administration. • 1-5 years of experience in international benefits and Darwin box Work Requirements: • 100% Work from Office, No remote option. • Flexible with Rotational Shifts 24x7 delivery model Key Skills: a) Any Graduate b) Minimum 3 years of experience in international benefits and Darwin box c) Prior experience in international (non-US) benefits administration d) Darwin box Expertise To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai )Type : Job Code # 449 b) To Apply for above Job Role ( Bangalore )Type : Job Code # 450

Walk in for BPO Email support Good communication required Graduation is not mandatory Day Shift 6 days working, 1 days rotational off Immediate joining required Visakatapname - Max salary is Rs. 10,500 take home. US Shift timing. Work from Office. Please call Naveen 9962331867 for more info Regards Naveen 9962331867

Hi, We are hiring for Leading ITES Company Team Lead - Collections Role Job Description: 5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections To Apply for Team Lead - Collection Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/team-lead-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 326

Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req Mumbai, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Durga 9884244311 for more info Thanks Durga 9884244311

Hi, We are hiring for Domestic Customer support - Voice process Day Shift job Freshers and Experienced both can apply Work location - Chennai, Hyderabad Vizag - salary is 11k take home Direct walkin interview Sunday fixed off Max Sal 30k take Home + Incentives Immediate joining required Pls call Sangeeta 9176078282 for more info Thanks, Sangeeta 9176078282

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call S angeta 9176078282 for more info Regards S angeta 9176078282

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call manju 9342679949 for more info. Thanks, manju 9342679949

Excellent communication required. US Customer Service voice process. Work from office. Noida Sector 40 Minimum 1 yr of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Priya 9962064796 for more info. Thanks, Priya 9962064796

Hiring for back office process & Chat Process All shifts All work experience is welcome WFH Salary up to 40K

Hiring For Non Voice Fraud Banking Process - 7.00 LPA GGN Only Grad/ B.Tech/B.E. - Min.1 year Fraud Banking Experience (Either BpO/Non Bpo- Eligible) 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level of professionalism. Collaborate with internal teams to resolve complex customer complaints. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment (International Voice Process). Excellent communication skills with ability to handle international customers effectively. Strong problem-solving skills with attention to detail and analytical thinking. Ability to work in rotational shifts including night shifts (if required). Graduation from any stream with good English language proficiency. We are Hiring For Accenture Customer Support Sr Customer Support Freshers:4 lks Experienced: 7L/A Two way transport call kavya@7849020010 call hr pooja@9886112704 call hr krishna@7848820048 call hr soniya@7848820042

Please call nadir @ 9899682309 to apply. Minimum 3 mths exp in international voice process is a must. Undergrad/grad both can apply Salary Upto 37k Gurgaon 5 days / Rotational shifts/ Cabs Immediate Joiners Needed.

Hi, We are hiring for leading ITES Company for Associate - Record to Report (RTR) Profile . Job Description Minimum 1 year of experience are eligible to apply. Analyze the trends relating to financial metrics of Income statements such as sales, expenditures, and profit margin Monitor KPIs and identify the cause of any unexpected variances Support the management team and the Heads of Department with data-driven analysis Builds financial database by identifying sources of information; assembling, verifying, and backing up data Prepares financial reports by collecting, formatting, analyzing, and explaining information Contributes to team effort by accomplishing related results as needed perform daily and monthly financial and accounting transactions with the general ledger system responsible for the accurate, efficient, and timely processing of G/L activities Prepare GL/Bank Reconciliation, obtain supporting documents, and follow up on reconciling, open/aged items. Prepare and post Journals (Accruals, adjustment, prepaid etc.) Perform period close activities Analyze and synthesize information provided by stakeholders; Direct the gathering of requirements for applying technology solutions to satisfy corporate needs Work with the architects to develop integrated processes and reports Skills & Knowledge: Ability to work with remote teams Great communication and listening skills Great interpersonal skills Analytical Curious and proactive Adaptable to changes in a fast-paced environment Key Skills: a) Any Graduate b) Min 1 Year Experience in RTR To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 308

Hiring for Global Hospitality Process Blended Customer Service Role Join one of the worlds leading travel and hospitality support processes and become the voice behind exceptional guest experiences! Were looking for talented individuals who can deliver world-class customer support across chat and voice platforms. Position: Customer Service Executive (Blended Process) Industry: Global Hospitality & Travel Process Type: Blended (Voice + Chat Support) Eligibility Criteria: Education: Graduates (Freshers eligible) OR Undergraduates with minimum 6 months of experience in any customer service or BPO process. Skills Required: Excellent verbal and written communication skills in English Ability to handle both voice and chat-based interactions confidently Customer-first attitude with problem-solving skills Salary & Benefits: Freshers: 27,000 in-hand per month Experienced: Up to 32,000 in-hand per month Performance-based Incentives: Up to 10,000 per month Additional Perk: $300 Travel Voucher Shift & Work Schedule: Working Days: 5 days a week (2 rotational offs) Shifts: Rotational (247 process) Transport: Both side cab facility provided Hiring Process: HR Interview Operations Round AMCAT Assessment Work Location: Gurgaon (On-site) If you're passionate about delivering excellent service, working in a global environment, and love the travel industry – this is the opportunity for you! IF INTERESTED CALL ON - Rahul 9319920547 Rohit 9319920542 Shreya 9871086317 If your call is not answered please share your cv on WhatsApp on the dialed number and we will call you between 10am-7pm, Mon to Sat

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

We Are Hiring For Leading IT MNC in Bangalore For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. Roles and Responsibilities Min 1 Year International Customer Support Experience Mandatory Provide customer service support to clients through various channels such as email, chat, and non-voice processes. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Participate in blended process operations where both voice and non-voice tasks are handled. Possess good communication skills with ability to work under pressure. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore ) Type : Job Code # 318

We Are Hiring For Leading IT MNC in Bangalore For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles *******Min 1 Year International Customer Support Experience Mandatory******** Roles and Responsibilities Provide customer service support to clients through various channels such as email, chat, and non-voice processes. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Participate in blended process operations where both voice and non-voice tasks are handled. Possess good communication skills with ability to work under pressure. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 318 To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore ) Type : Job Code # 318

We Are Hiring For Leading IT MNC in Bangalore For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles *******Min 1 Year International Customer Support Experience Mandatory******** Roles and Responsibilities Provide customer service support to clients through various channels such as email, chat, and non-voice processes. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Participate in blended process operations where both voice and non-voice tasks are handled. Possess good communication skills with ability to work under pressure. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore ) Type : Job Code # 318

We Are Hiring For Leading IT MNC in Bangalore For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. *******Min 1 Year International Customer Support Experience Mandatory******** Roles and Responsibilities Provide customer service support to clients through various channels such as email, chat, and non-voice processes. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Participate in blended process operations where both voice and non-voice tasks are handled. Possess good communication skills with ability to work under pressure. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore ) Type : Job Code # 318

We Are Hiring For Leading IT MNC in Bangalore For International Voice Process. Please go through the JD and Apply Through Naukri. We shall Call Back Relevant Profiles. *******Min 1 Year International Customer Support Experience Mandatory******** Roles and Responsibilities Provide customer service support to clients through various channels such as email, chat, and non-voice processes. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with 24x7shifts Participate in blended process operations where both voice and non-voice tasks are handled. Possess good communication skills with ability to work under pressure. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Bangalore ) Type : Job Code # 318

Hi, We are hiring for Leading ITES Company Team Lead - Collections Role Job Description: 5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections To Apply for Team Lead - Collection Role in Gurgaon . Copy and Paste the below link https://outpace.in/job/team-lead-collections/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 326

Hi, We are hiring for the Leading ITES Company for HR Manager Profile. Job Description: Minimum 10 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Exposure in forming Global Capability Center Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Process-specific Responsibilities Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations Technical Experience MS Office tools (i.e. Excel, Word, Powerpoint) Experience in HR, Payroll tools and Application tracking systems Required Competencies and Levels Analytical skills and attention to detail- The Payroll specialist should have the skill to look at complex numbers and try to find disparities and cost-saving areas. Communication Skills - The Payroll specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important. Organizational Skills - Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help. BPS : Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks. Academic Qualification: MBA preferred Skills : a)Minimum 10 years of experience in HR domain. b) Experience in HR, Payroll tools and Application tracking systems c) Understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) To Apply for above Job Role ( Chennai ) Type : Job Code # 535

Hi, We are hiring for leading ITES Company for Associate - Record to Report (RTR) Profile . Job Description Minimum 1 year of experience are eligible to apply. Analyze the trends relating to financial metrics of Income statements such as sales, expenditures, and profit margin Monitor KPIs and identify the cause of any unexpected variances Support the management team and the Heads of Department with data-driven analysis Builds financial database by identifying sources of information; assembling, verifying, and backing up data Prepares financial reports by collecting, formatting, analyzing, and explaining information Contributes to team effort by accomplishing related results as needed perform daily and monthly financial and accounting transactions with the general ledger system responsible for the accurate, efficient, and timely processing of G/L activities Prepare GL/Bank Reconciliation, obtain supporting documents, and follow up on reconciling, open/aged items. Prepare and post Journals (Accruals, adjustment, prepaid etc.) Perform period close activities Analyze and synthesize information provided by stakeholders; Direct the gathering of requirements for applying technology solutions to satisfy corporate needs Work with the architects to develop integrated processes and reports Skills & Knowledge: Ability to work with remote teams Great communication and listening skills Great interpersonal skills Analytical Curious and proactive Adaptable to changes in a fast-paced environment Key Skills: a) Any Graduate b) Min 1 Year Experience in RTR To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 308

Hiring For Non Voice Fraud Banking Process - 7.00 LPA GGN Only Grad/ B.Tech/B.E. - Min.1 year Fraud Banking Experience (Either BpO/Non Bpo- Eligible) 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com