349 Concentrix Jobs - Page 5

Hiring for Leading ITES Company In Pune for Customer Support. Interested candidates may apply through Naukri. We shall call back the relevant profiles. Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs ( Night Shift Allowance ) 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Virtual Interviews Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads With Min 1 Year International Chat or International Voice Experience Can Apply > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > 10,000 Relocation Bonus > 14 Days Free Hotel Stay > Freshers Can Apply > Grads Fresher/Exp > Salary Range (CTC) : 28K to 40K Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate Fresher/Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills as this role is International 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 7898822545 Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . We are looking for the candidates having 1 year of International Customer Care Experience in chat and voice Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English *1 year International Customer Care Experience Salary - 3.5- 6.5lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 7869457739 *Kanak 898289979 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

Role & responsibilities Only candidates residing in chennai are eligible to apply. Role & responsibilities Representing international clients through various B to B / B to events Campaigns Selling, Hiring, Training & Leading a team Managing Team & developing yourself as a leader Heading SBU and leading as Business partner contact HR - 8122819942/9150233357 Preferred candidate profile Candidate currently residing in Chennai can only apply with excellent English communication. A dynamic and driven individual with a natural flair for communication, persuasion, and people engagement. Passionate about learning the art of selling. Converting conversations into conversions Quick learner with Skilled in public speaking, sales pitching, and team collaboration

WORK FROM OFFICE Hi, We are hiring for a International Chat Process in Mohali Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. Qualification: Graduates and Undergraduates eligible (Full time Degree students not eligible only distance course students) Experience: Freshers Eligible Salary - 35K Shift :Rotational shift Work Days: 5.5 days working with Rotational week offs. To get your interview scheduled, Call or Whatsapp: * Surbhi - 788 029 2299 Yo u can share your resume in WhatsApp on the above numbers with Subject International Voice for ITES. (Exceptionally good comm skills required) *No registration fee* Regards, Eshu KVC CONSULTANTS LTD

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: DIVYA - 9513900439 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International voice Process (Telecom/ Retail) Work Location: Bangalore Cab Service: Both ways provided(25 kms) CTC Details: Exp UG/ Grads - Sal Upto 6.5lpa Shift Timings: US Rotational Shifts Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates. Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, DIVYA 9513900439sw Rivera Manpower Services.

- Take end to end ownership of the customer’s issue and follow through commitments. - Use simple language which is clearly understood by the customer. - Resolve customers query over the Web chat. - Immediate joining HR - Ms. Durga - 8072 135 893 Required Candidate profile Excellent communication skills, written and verbal Minimum 06 month experienced in live chat international BPO Any Graduate 5 days working with 2 rotational week off Both side cab providing.

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level of professionalism. Collaborate with internal teams to resolve complex customer complaints. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment (International Voice Process). Excellent communication skills with ability to handle international customers effectively. Strong problem-solving skills with attention to detail and analytical thinking. Ability to work in rotational shifts including night shifts (if required). Graduation from any stream with good English language proficiency. We are Hiring For Accenture Customer Support Sr Customer Support Freshers:4 lks Experienced: 7L/A Two way transport call kavya@7849020010 call hr pooja@9886112704 call hr krishna@7848820048 call hr soniya@7848820042

Hiring For International Voice Domain Salary Upto : 4.8 LPA + 6K Fixed Allowance Location : Gurgaon Cabs : Both Side Shifts : Rotational US Week Off : Rotational Working Days : 5 More Queries Call Or Whatsapp : HR Sarabjeet@8882003944 Required Candidate profile PLEASE NOTE : Any Undergrad With Min 1 Year Of Exp Into International Voice Can Apply Please Dont Apply If You Have Domestic, Chat Or Backend Exp. Call Or Whatsapp : HR Sarabjeet@8882003944

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . FAREEHA -- 8528371817 YAGANSHI --- 9821182648 LAIBA -- 99654201996 AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 SIYA-7565006262

Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . We are looking for the candidates having 1 year of International Customer Care Experience in chat and voice Profile - Customer Support Executive (Voice/Non Voice) Qualification * Good Verbal --- communication skills in English *1 year International Customer Care Experience Salary - 3.5- 6lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 7869457739 *Kanak 898289979 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

UK Travel Captive Unit hiring for Voice Process Process1. Travel Voice Customer Service Process - Graduate, Undergraduate freshers or experienced in Bpo or Non Bpo can apply - Excellent comms required - 22k for freshers, upto 35k for experienced - 4400 attendance allowance, 200 per day night shift allowance plus performance based incentives upto 9k - 5 days working, Both side AC Cabs, Insurance, Staff Travel - Only 1 round selection - Work Location Gurgaon Also hiring freshers and experienced for various Bpo & Captive Units of Gurgaon and Noida - Customer Service, Sales, Collection, Technical Support Process - Undergraduates, Graduates freshers or experienced in Bpo or non Bpo can apply - Freshers - 17-30k inhand plus incentives upto 40k - Experienced - 26-65k Inhand plus unlimited incentives - Excellent verbal communication skills required - 5 days working, US/UK Shifts, Both Side Cabs - Location - Noida If you are a fresher or experienced and excellent in communication skills, we have a job for you in major brands of Gurugram, Noida Just call us on the numbers given below and get the best job options as per your profile. Feel free to refer your friends also who are looking for job in Bpos IF INTERESTED CALL ON - Rohit 9319920542 Rohan 8510051615 John 8076479038 Kavya 9871086372 If your call is not answered please share your cv on WhatsApp on the dialed number and we will call you between 10am-7pm, Mon to Sat

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: RINKY 7996180830 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International voice Process (Telecom/ Retail) Work Location: Bangalore Cab Service: Both ways provided(25 kms) CTC Details: Exp UG/ Grads - Sal Upto 5.5lpa Shift Timings: US Rotational Shifts Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates. Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred. Perks and Benefits *Shift Allowances *Incentives *Insurance *Pickup & Drop Facility Regards, RINKY Rivera Manpower Services.

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level of professionalism. Collaborate with internal teams to resolve complex customer complaints. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment (International Voice Process). Excellent communication skills with ability to handle international customers effectively. Strong problem-solving skills with attention to detail and analytical thinking. Ability to work in rotational shifts including night shifts (if required). Graduation from any stream with good English language proficiency. We are Hiring For Accenture Customer Support Sr Customer Support Freshers:4 lks Experienced: 7L/A Two way transport call aditi@7795311459 call kavya@7849020010 call hr pooja@9886112704

Work from Office Job Location : Mohali Salary : 32k ctc - 36k ctc Rotational Shifts Chat Process 5.5 Days working Internet Broadband and Powerback up needed Freshers can apply UG/Grad are eligible Interested Contact Hr SEERAT 8360352944

* Handle customer queries * Deliver timely and accurate resolutions via calls and chat * Maintain customer satisfaction and adhere to quality standards Salary upto 4.25 LPA + Incentives NO WORK FROM HOME AVAILABLE Required Candidate profile * Grad Freshers and UG with min 6 months of experienced candidates can apply * Excellent communication skills required To Apply Contact Shreya - 7011964232 (Call/Whatsapp) Perks and benefits 5 Days Working Both Side Cabs US Rotational shifts

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level of professionalism. Collaborate with internal teams to resolve complex customer complaints. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment (International Voice Process). Excellent communication skills with ability to handle international customers effectively. Strong problem-solving skills with attention to detail and analytical thinking. Ability to work in rotational shifts including night shifts (if required). Graduation from any stream with good English language proficiency. We are Hiring For Accenture Customer Support Sr Customer Support Freshers:4 lks Experienced: 7L/A Two way transport call kavya@7849020010 call hr pooja@9886112704

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level of professionalism. Collaborate with internal teams to resolve complex customer complaints. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment (International Voice Process). Excellent communication skills with ability to handle international customers effectively. Strong problem-solving skills with attention to detail and analytical thinking. Ability to work in rotational shifts including night shifts (if required). Graduation from any stream with good English language proficiency. We are Hiring For Accenture Customer Support Sr Customer Support Freshers:4 lks Experienced: 7L/A Two way transport call kavya@7849020010 call hr pooja@9886112704

Hiring for UK process non voice process Graduate and under graduate can apply Excellent communication Skill Fresher and Experience both can apply Typing speed 25 words in min Both side cab facilities Contact - Yash- 7454978934 Required Candidate profile Respond to customer inquiries via chat (non-voice) Resolve issues with clear, concise, and grammatically sound written communication Maintain high-quality service standards with timely responses

* Manage inbound queries and resolving their issues * Provide assistance through chat and voice support * Ensure timely resolution and follow-up of customer concerns Salary - 32k CTC + Huge Inc. To Apply Contact Muskan - 7303558869 (Call/Whatsapp) Required Candidate profile * Graduate fresher can also apply * UG with min 6 months of International BPO Exp * Excellent English communication skills required. * Comfortable with Rotational shift and Night shifts. Perks and benefits Over Time Cab facility Retention Bonus of 60k

* Manage inbound queries related to Hotel bookings, cancellations, reschedules, and stay related issues * Ensure timely resolution of customer concern. Perks & Benefits: Salary - 38k CTC + Inc + $150 Bonus Both Side Cabs + Meal Location: Gurgaon Required Candidate profile > Grad Freshers and UG Experienced can apply > Excellent English comm skills req > Salary upto 34K In hand and upto 10K Incentives + 150$ Of Travel Incentives HR Jiya - 9315779945 (Call/Whatsapp) Perks and benefits 10K Incentives + 150$ of TA + IJP in 6 Months

Greetings from Origin Recruiters We are Hiring for US Voice Process- Noida *Handle healthcare queries with care via calls *Assist US members with claims, benefits & billing *Build a career in global healthcare support! *Rotational shifts | WFO Required Candidate profile Note:- > Strong English & empathy required > Undergraduates and Graduates are welcome to apply > Salary- Upto 40K CTC+Incntvs+ Both Side cabs+ Meals HR Sneha- 9599854627 (Call/WhatsApp)

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL CUSTOMER SUPPORT EXECUTIVE Candidates residing in Pune & Bangalore may apply for the same.& outstation candidates need to relocate to Pune & Bangalore . Salary:- For freshers - Rs 3 to Rs 4.00 LPA For 1+ years of experience Rs 6.25 LPA 5 working days 2 days off Both sides cab facility Any graduates Excellent Communication Location: Bangalore ( electronic city), Pune (hinjewadi) Roles and Responsibilities in an International Process BPO (voice process): Engage with customers over phone calls, chats, mails to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Yagyanshi 9821182648 Siya 7565006262 Areesha- 9628373763 Vanshika -9628373762 Laiba 9654201996 Divya -9821182650 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING