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1.0 - 6.0 years
5 - 6 Lacs
Mohali, Gurugram
Work from Office
What We Offer: IT Support Specialist So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. As an IT Support Specialist , you will: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting user s application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Do you have what it takes to become an IT Support Specialist ? Requirements: At least 1 year minimum experience and a Bachelor s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course. Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Posted 4 weeks ago
2.0 - 3.0 years
5 - 9 Lacs
Gurugram
Work from Office
What We Offer: What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting user s application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2-3 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelor s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course Work Schedule : Rotational shifts (24/7) Onsite (5 days) How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Posted 4 weeks ago
2.0 - 3.0 years
5 - 6 Lacs
Gurugram
Work from Office
What We Offer: What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting user s application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2-3 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelor s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course Work Schedule : Rotational shifts (24/7) Onsite (5 days) How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .
Posted 4 weeks ago
2.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Essential Functions/Responsibilities: Entry of invoice data into the SAP system and perform voucher match procedures for freight. Investigate discrepant invoices for freight as necessary and resolve independently or propose solution to supervisor per departmental guidelines. Log and maintain spreadsheets for adjustments and interest calculations for Expeditor invoices. Manage third party provider for freight invoicing Prepare down payments for freight vendors and send payment remittance after payment is made. Balance spreadsheets/invoices to appropriate registers (finished goods, raw materials , accounts payable and assigned General Ledger accounts). Prepare month end journal entries to General Ledger. Verify, obtain approvals and process debit note payments. Process licensee invoices via email or EDI Monthly reconciliation of assigned general ledger accounts. Filing of international documents according to policy. Secondary Functions: Maintain positive open lines of communication with all Columbia Sportswear management, staff, liaison offices and other departments in order to contribute to the smooth flow of information and efficient operation of the organization. Perform other related duties as assigned. Job Scope: Job involves recurring work situations of moderate complexity with occasional variations from the norm. This position works under some supervision with general instructions provided for new assignments. Work is checked on a regular basis by peers and the supervisor. This position operates from established company/department procedures and policies and may be asked to contribute to the development of new ones. Mistakes/errors may inaccurately represent payments, resulting in the dissemination of incorrect information used to make financial decisions. Errors made in the amount or timing of payments may also adversely affect Columbia Sportswear s relationship with international vendors and delay in the delivery of raw materials causing production delays. Interpersonal Contacts: Contacts are with others both inside and outside the organization. Internal contacts include other members of the Accounting, International and Global Customs and Trade departments. External contacts are primarily with Liaison Offices. Contacts usually involve information exchange and interpretation or receipt of instructions. Contacts are often made at the supervisor s or in response to discrepant documents and frequently contain confidential and sensitive information. Approximately 90% of the contacts occur over email for outside the office with 5% over the phone, and the rest occurring face to face. Supervisory Responsibility : This position has no supervisory responsibility. Specific Job Skills: Possess working knowledge of general office and accounting procedures. Ability to read, write, speak and understand English. Ability to perform basic math and use computerized accounting systems proficiently. Proficiency and accuracy in data entry and 10 key operations. Ability to concentrate and pay attention to detail. Good interpersonal and communication skills Education: Bachelor s degree or equivalent specializing in accounting is preferred Experience: 2 years Accounts Payable experience in general accounting, and on a computerized accounting system required, SAP preferred. Excel spreadsheets intermediate level for routine tasks, pivot tables etc. Job Conditions: Job may require hours that exceed 8 hours per day and/or 40 hours per week and occasional weekends during peak times. Physical ability to use computer hardware/software and 10 key, to perform repetitive hand/wrist motions, to sit for extended periods, and to occasionally lift up to 10 pounds. Exposure to computer CRT. #LI-SA1
Posted 4 weeks ago
3.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Hi Jobseeker, We are hiring Network Voice Admin. Location- Hyderabad Interview Mode- Virtual Experience- 3yrs to5yrs Notice Period- only immediate to 30days Below I have mentioned the JD Voice administrator We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center. Skills: 3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols. Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing. Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center. Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways. Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks. Knowledge of IP, TCP, UDP and network routing protocols in support of voice connectivity. Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting. Experience or knowledge on Incident, Request, Change and Problem management processes. Experience in scripting/programming language like Python, PowerShell would be an added advantage. Certifications: MS-700, Managing Microsoft Teams MS-720, Microsoft Teams Voice Engineer. Cisco Voice Certifications would be an added advantage. Job Responsibilities: 1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems 2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide 3) Answer incoming customer phone calls and e-mail while providing superior customer service 4) Responsible for the ownership of incident creation, resolution and closure 5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests 6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution 7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue 8) Utilize basic networking functions and support for e-mail clients is essential 1) Good verbal and written communications skills 2) Must be able to enunciate clearly over the telephone 3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities 4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment 5) 7/365 availability is required. 24x7 shift model 6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking 7) Requires experience with two or more of the following: Windows based OSs and basics of UNIX or Linux operating system" "1) Bachelor s degree required 2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment 3) Customer service, technical training and/or industry standard certifications preferred 4) Contact Center experience will be a plus" Bachelors / Masters degree in any stream
Posted 4 weeks ago
4.0 - 5.0 years
1 - 4 Lacs
Hyderabad
Work from Office
Experience - 4-5 Years Desktop IT Support ( VOICE /Chat) - Ticketings General Summary Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The responsibilities of this role include: Working under close supervision. Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks. Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required. Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances. Principal Duties & Responsibilities Supports troubleshooting efforts to identify routine and moderately complex problems. Follows standard operating procedures. Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources. Provides first or second level support to resolve problems with products, applications, and devices. Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles. Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures. Completes moderate technical tasks assigned by more senior personnel. Follows procedures for incident escalation and notification to appropriate resources. Resolves routine problems and attempts to resolve complex problems. Reviews information (e.g., procedures, installation, configuration) related to new support. Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines. Contributes to the knowledge repository for routine and moderately complex technical support. IT Core Competencies Accountability - Hold one s self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes. Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives. Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others. Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment. Influence - The ability to accomplish goals through others. People Development - Models and creates an environment that promotes career development. Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth. Required Competencies 0 Additional Competencies (All competencies below are required upon entry) Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources. Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner. Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need. IT Expertise- Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies. Software Knowledge- The ability to understand and troubleshoot basic issues with major operating systems (e.g., Windows, Mac OS, Linux) and enterprise applications (e.g., Java) in order to administer repairs, upgrades, and re-imaging. Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the companys best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion. Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting. Workstation Hardware - The ability to conduct the installation and standard configuration of hardware in an end-user PC/workstation environment, conduct routine maintenance, and update hardware components as needed while adhering to relevant organizational protocols for hardware installation, configuration, and maintenance. This also includes basic knowledge of printer, phone, and mobile device hardware. Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications. Minimum Qualifications High School Diploma or equivalent. 1+ years experience in IT or Engineering Support or related area. 1+ years experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Preferred Qualifications Bachelors degree in IT-relevant field. Physical Requirements Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Performs required tasks at various heights (e.g., standing or sitting). Monitors and utilizes computers and test equipment for more than 6 hours a day. Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely. As a resource for the Noida Expansion project, the individual will coordinate with the project team to understand the goals and objectives. He/she will maintain clear communication with all stakeholders, prioritize tasks according to the project delivery schedule, document project progress and plans, and ensure tasks are delivered on time and meet project requirements. They will be responsible for the timely readiness from HWAM operations as per the project delivery timeline. Additionally, the individual will take care of following activities under Hardware Asset Management: The IT Hardware Asset Management Team is responsible for managing and maintaining the lifecycle of End User Hardware for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires: The responsibilities of this role include: Working under close supervision. Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks. Using limited problem solving, generally in the nature of troubleshooting simple processes or technology. Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances. PRINCIPAL DUTIES AND RESPONSIBILITIES: Discusses basic issues with team members on a regular basis to maintain open communication. Communicates with project lead via email and direct conversation to provide project status updates. Escalates issues to an appropriate party (e.g., project lead, colleagues Networks with colleagues within project team to gain insight, ideas, and connections. Day-to-day operations support which include Asset receiving/deployment/tracking movements/ disbursement Upkeep of IT Stock Room Creating and maintaining inventory in Asset Management tool. Ensuring Asset database at site is updated on daily basis. Should be aware of the Asset life cycle processes. Keep the asset inventory updated and the asset database for audit or inspection purposes. Monthly & Yearly audit with physical verification of all IT assets. Providing various required data other than regular data as per the management requirement on time. IT Ticket queue management IT WALKUP CENTER/STOCKROOM - A central location for the customer to Walk-in with their issues and IT Asset requirement. Attend to customer and cater to their IT hardware needs. Maintain record for loaner IT Gadgets (like data cards, Laptops etc) issued. Follow up with users to return the Loaner Devices. A Team player willing to support other IT Team members on a need basis. Qualification: 3-5 years experience in Hardware Asset Management Knowledge in IT hardware and configuration Knowledge in STPI & SEZ process Procurement and vendor handling
Posted 4 weeks ago
3.0 - 5.0 years
4 - 10 Lacs
Hyderabad
Work from Office
Network Voice Admin at N Consulting Ltd | Jobs at N Consulting Ltd 4 LPA To 10 LPA Hi Jobseeker, We are hiring Network Voice Admin. Location- Hyderabad Interview Mode- Virtual Experience- 3yrs to5yrs Notice Period- only immediate to 30days Below I have mentioned the JD Voice administrator We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center. Skills: 3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols. Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing. Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center. Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways. Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks. Knowledge of IP, TCP, UDP and network routing protocols in support of voice connectivity. Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting. Experience or knowledge on Incident, Request, Change and Problem management processes. Experience in scripting/programming language like Python, PowerShell would be an added advantage. Certifications: MS-700, Managing Microsoft Teams MS-720, Microsoft Teams Voice Engineer. Cisco Voice Certifications would be an added advantage. Job Responsibilities: 1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems 2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide 3) Answer incoming customer phone calls and e-mail while providing superior customer service 4) Responsible for the ownership of incident creation, resolution and closure 5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests 6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution 7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue 8) Utilize basic networking functions and support for e-mail clients is essential 1) Good verbal and written communications skills 2) Must be able to enunciate clearly over the telephone 3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities 4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment 5) 7/365 availability is required. 24x7 shift model 6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking 7) Requires experience with two or more of the following: Windows based OSs and basics of UNIX or Linux operating system" "1) Bachelor s degree required 2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment 3) Customer service, technical training and/or industry standard certifications preferred 4) Contact Center experience will be a plus" Bachelors / Masters degree in any stream
Posted 4 weeks ago
4.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Help Desk Support at N Consulting Ltd Experience - 4-5 Years Desktop IT Support ( VOICE /Chat) - Ticketings General Summary Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The responsibilities of this role include: Working under close supervision. Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks. Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required. Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances. Principal Duties & Responsibilities Supports troubleshooting efforts to identify routine and moderately complex problems. Follows standard operating procedures. Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources. Provides first or second level support to resolve problems with products, applications, and devices. Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles. Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures. Completes moderate technical tasks assigned by more senior personnel. Follows procedures for incident escalation and notification to appropriate resources. Resolves routine problems and attempts to resolve complex problems. Reviews information (e.g., procedures, installation, configuration) related to new support. Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines. Contributes to the knowledge repository for routine and moderately complex technical support. IT Core Competencies Accountability - Hold one s self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes. Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives. Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others. Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment. Influence - The ability to accomplish goals through others. People Development - Models and creates an environment that promotes career development. Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth. Required Competencies 0 Additional Competencies (All competencies below are required upon entry) Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources. Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner. Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need. IT Expertise- Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies. Software Knowledge- The ability to understand and troubleshoot basic issues with major operating systems (e.g., Windows, Mac OS, Linux) and enterprise applications (e.g., Java) in order to administer repairs, upgrades, and re-imaging. Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the companys best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion. Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting. Workstation Hardware - The ability to conduct the installation and standard configuration of hardware in an end-user PC/workstation environment, conduct routine maintenance, and update hardware components as needed while adhering to relevant organizational protocols for hardware installation, configuration, and maintenance. This also includes basic knowledge of printer, phone, and mobile device hardware. Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications. Minimum Qualifications High School Diploma or equivalent. 1+ years experience in IT or Engineering Support or related area. 1+ years experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Preferred Qualifications Bachelors degree in IT-relevant field. Physical Requirements Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. Performs required tasks at various heights (e.g., standing or sitting). Monitors and utilizes computers and test equipment for more than 6 hours a day. Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely. As a resource for the Noida Expansion project, the individual will coordinate with the project team to understand the goals and objectives. He/she will maintain clear communication with all stakeholders, prioritize tasks according to the project delivery schedule, document project progress and plans, and ensure tasks are delivered on time and meet project requirements. They will be responsible for the timely readiness from HWAM operations as per the project delivery timeline. Additionally, the individual will take care of following activities under Hardware Asset Management: The IT Hardware Asset Management Team is responsible for managing and maintaining the lifecycle of End User Hardware for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires: The responsibilities of this role include: Working under close supervision. Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct). Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area. Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks. Using limited problem solving, generally in the nature of troubleshooting simple processes or technology. Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances. PRINCIPAL DUTIES AND RESPONSIBILITIES: Discusses basic issues with team members on a regular basis to maintain open communication. Communicates with project lead via email and direct conversation to provide project status updates. Escalates issues to an appropriate party (e.g., project lead, colleagues Networks with colleagues within project team to gain insight, ideas, and connections. Day-to-day operations support which include Asset receiving/deployment/tracking movements/ disbursement Upkeep of IT Stock Room Creating and maintaining inventory in Asset Management tool. Ensuring Asset database at site is updated on daily basis. Should be aware of the Asset life cycle processes. Keep the asset inventory updated and the asset database for audit or inspection purposes. Monthly & Yearly audit with physical verification of all IT assets. Providing various required data other than regular data as per the management requirement on time. IT Ticket queue management IT WALKUP CENTER/STOCKROOM - A central location for the customer to Walk-in with their issues and IT Asset requirement. Attend to customer and cater to their IT hardware needs. Maintain record for loaner IT Gadgets (like data cards, Laptops etc) issued. Follow up with users to return the Loaner Devices. A Team player willing to support other IT Team members on a need basis. Qualification: 3-5 years experience in Hardware Asset Management Knowledge in IT hardware and configuration Knowledge in STPI & SEZ process Procurement and vendor handling
Posted 4 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Experience in providing Desktop & Help Desk Support, troubleshooting and resolving technical issues. Know Windows OS, iOS, macOS and Android environments. Know Active Directory, Group Policy, and other enterprise-level IT systems.
Posted 4 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Gurugram
Work from Office
Roles & Responsibilities Attend calls assigned by Service Desk. Ensure calls are resolved within SLA Experience in assemble and de-assemble Desktop and Laptop computer hardware. Experience of various application installation and basic troubleshooting. Printer troubleshooting, toner replacement. Incident and Change Request support to users. Experienced to communicate and manage vendor support. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Skillset Required Minimum 2 years experience Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration. Working experience in MS Excel and PowerPoint. Education (Essential)- Technical graduate / Technical Diploma Experience-1-3 Years Support-India Shift Timings (24*6) /Australian and New Zealand)-18*6 Language Requirements (Primary/Secondary)-English, Hindi Shift Timings (24*6) /Australian and New Zealand)-24*7 Language Requirements (Primary/Secondary)-English, Hindi
Posted 4 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Req ID: 327614 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Engineer - L1 to join our team in Bangalore, Karn taka (IN-KA), India (IN). Min 3 years experience in IT End user support Experience in assemble and de-assemble Desktop and Laptop computer hardware. Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade, and migration. Experience of various application installation and basic troubleshooting Hands-on experience on one or more Antivirus application support. Basic understanding of networking, hands on network cable crimping and basic troubleshooting. Printer troubleshooting, toner replacement. Incident and Change Request support to users. Fieldwork support. Working experience in Azure / Intune and MS product. Experienced to communicate and manage vendor support. Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Professional verbal and written communication in English (and other local languages preferred). Lab computer support may be required.
Posted 4 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Req ID: 327613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT EUS Support - L1 to join our team in Bangalore, Karn taka (IN-KA), India (IN). Min 3 years experience in IT End user support Experience in assemble and de-assemble Desktop and Laptop computer hardware. Troubleshoot desktop and laptop hardware. Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade, and migration. Experience of various application installation and basic troubleshooting Hands-on experience on one or more Antivirus application support. Basic understanding of networking, hands on network cable crimping and basic troubleshooting. Printer troubleshooting, toner replacement. Incident and Change Request support to users. Fieldwork support. Working experience in Azure / Intune and MS product. Experienced to communicate and manage vendor support. Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need. Willing to extend standard working hours whenever applicable to ensure IT services are up and running. Professional verbal and written communication in English (and other local languages preferred). Lab computer support may be required.
Posted 4 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai
Work from Office
Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Position Summary As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally. The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests. The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner. Job Responsibilities Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless) Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients. Manage IT asset inventory and documentation. End user support through remote tools. Manage support on IT services desk ticketing tools and maintain SLA. Applications users account management support. Respond to customers calls, emails, Support tickets and act accordingly regarding issues. Monitoring Server & client performance, Alerts, logs and provide possible solutions. Monitor & maintain network-related activities including LAN and WAN. Any other assignment was given by the Department Head/Designee. Take care of user onboarding and offboarding for IT related tasks. Strong troubleshooting, diagnosing skills to resolve technical issues. 3-5 years of experience in a similar role. Knowledge of computer hardware and network troubleshooting. Great a
Posted 4 weeks ago
3.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
• Addressing user tickets for issues regarding hardware, software, and networking. • Assisting customers through installing applications and computer peripherals. • Providing technical support either by visiting on-site or through remote-access systems. • Providing IT networks and customer services to users inside and outside the company. • Guide users with step-by-step instructions to resolve the issues. • Customising the desktop applications as per the needs of users and clients. • Advising on software and hardware upgrades. • Maintaining a log of job tickets and maintenance tasks. • Send the unresolved issues to the next level of the support team. • Ensuring that the client systems are working fine. • Creating technical reports and manuals. • Keep up with current breakthroughs in computing technology and research its reviews. Roles and Responsibilities • Addressing user tickets for issues regarding hardware, software, and networking. • Assisting customers through installing applications and computer peripherals. • Providing technical support either by visiting on-site or through remote-access systems. • Providing IT networks and customer services to users inside and outside the company. • Guide users with step-by-step instructions to resolve the issues. • Customising the desktop applications as per the needs of users and clients. • Advising on software and hardware upgrades. • Maintaining a log of job tickets and maintenance tasks. • Send the unresolved issues to the next level of the support team. • Ensuring that the client systems are working fine. • Creating technical reports and manuals. • Keep up with current breakthroughs in computing technology and research its reviews.
Posted 4 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
Requirements: Graduate in B A / B Com (other streams can also be considered) Jetking Diploma or any relevant certification in Hardware & Networking preferred Basic understanding of Windows OS, computer hardware, and networking Strong willingness to learn and grow in the IT support field Good communication and problem-solving skills Ability to work independently and as part of a team Job Profile Job Description: We are seeking a motivated and proactive Desktop Support Trainee to join our IT team in Noida (Sector 62) This entry-level position is ideal for recent graduates who have completed training in hardware and networking and are eager to start a career in desktop support and IT infrastructure Key Responsibilities: Assist in day-to-day desktop support tasks including installation, configuration, and maintenance of desktops, laptops, and printers Provide first-level technical support for hardware and software issues Troubleshoot basic network-related problems (LAN, Wi-Fi, IP settings, connectivity) Support users in resolving issues with Microsoft Office, Outlook, and Windows OS Maintain records of IT assets and update incident logs Escalate complex issues to senior IT staff when necessary Assist in periodic system checks, software updates, and antivirus monitoring
Posted 4 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Ahmedabad
Work from Office
Transit Electronics Ltd. is looking for Service Engineer at Surat/Ahmedabad - Transit Electronics Limited to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes
Posted 4 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Basic knowledge of Electronics & Electrical Equipment & Passionate about building a career in ELV Systems (CCTV, Fire Alarm, Access Control etc.) with strong desire to learn and grow within the field. Skills English Reading & Comprehending (Reading & understanding manuals & datasheet), Computer proficiency (MS office & basic networking) Mail drafting/communication.
Posted 4 weeks ago
2.0 - 7.0 years
4 - 5 Lacs
Hyderabad
Work from Office
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help. You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for Logistic Specialist to join our Data Centers within the expanding Infrastructure Operations team. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region. Logistics Specialists maintain the onsite parts room in the Indian Data Centers with in Amazon Data Centre Services Private Limited ( ADSIPL ), managing the custody of computer hardware from arrival through to departure. This involves lifecycle cycle counts, picking and delivering parts to the hardware technicians, shipping faulty hardware back to the vendor, and then receiving and logging replacement parts. Responsibilities Monitoring inventory levels to ensure that proper stock levels are maintained Receiving parts, maintain inventory, and check-out parts as needed Loading and unloading shipments and transporting parts between different locations Keeping precise records of all commodities going in and out Maintaining the cleanliness, organization, and safety of all workspaces. Maintaining inventory accuracy Creation of Delivery Challan and E-way bill The role will require the successful candidate to travel to other sites in the in the Hyderabad metro area to assist in conducting cycle counts, booking stock into the inventory control system, replenishing stock and returning defective stock to the main stocking locations. Travel between sites will require own transport, all fuel costs will be reimbursed. Physical / Environmental Demands Loading and unloading shipments. Standing, sitting, and walking (including stairs) for prolonged periods of time. Willing and able to frequently push, pull, squat, bend and kneel. Reach and stretch to position equipment and fixtures while maintaining balance. Push or pull heavy objects of up to 16kg into position and participate in group lifts of 20kg or more. Coordinate body movements when using tools or equipment. Work with and/or around moving mechanical parts. Work is in a office and warehouse environment where the noise level is low to moderate. About the team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Diploma/ Graduation or higher in Supply Chain or Logistics discipline Proficient with computers and Microsoft Office (Outlook, Word, Excel) 2years of experience in inventory management, warehousing management. Experience in maintaining inventory levels including receiving, storage, and auditing Good communication skills Preferred Qualifications Experience in customer service Ability to prioritize work based on department and production objectives Current driver s license.
Posted 4 weeks ago
8.0 - 13.0 years
25 - 30 Lacs
Hyderabad
Work from Office
Description & Requirements Introduction: A Career at HARMAN Lifestyle We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role The person will be responsible for the end-to-end General Trade business of the defined territory. They will be responsible for implementing the overall strategic sales plan, targets, and tools to monitor sales achievements. What You Will Do Overall responsibility for revenue through multiple distribution and retail channels in the respective states of India assigned to him/her. Identify and build strategic partnerships that can help in incremental growth with a strong focus on margin. Build strong relationships with all General Trade Distributors and ensure a strong retail presence of all Harman Lifestyle SKUs. Source SKUs strategically and distribute them across channels, Maximize Harman s revenue, growth and visibility. Participate in developing and updating Harman product choices for respective channels.. Keep himself/herself updated with the market and competition landscape. Take complete ownership of service and replacements across channels and work with the support team to minimize these issues. Liaise with the marketing team to ensure all retail channels receive the required marketing support to sell Harman products. Ensure consistent growth in market penetration and brand visibility across the region. Maintain monthly reports of distributor purchases and sales for internal sales analysis. The candidate will manage a team of RSO/DSO/ISP in the defined territory. What You Need to Be Successful 8+ years of progressive experience in sales/business development roles across multiple markets. Extensive sales and distribution experience in multiple market sales required. Preferred industries: electronics manufacturing, consumer electronics, computer hardware, automotive, and other relevant industries. Strategically and operationally strong ability to synthesize complex information into a simple strategy, then execute and communicate against it. Strong consumer product orientation keen understanding of consumer wants and needs, which can be applied to creating market-winning retail sales strategies. Solid planning and organizational skills. Demonstrated creativity and out-of-the-box thinking constantly pushing new ideas and programs to solve sales and market challenges. Bonus Points if You Have Bachelor s degree required, MBA preferred. Provides updated market feedback to the vertical market and target market specialists. Strong administrative proficiency and customer liaison skills. Interfaces with sales and marketing to leverage their knowledge and efforts to maximize sales launches. What Makes You Eligible Be willing to travel up to 70%, including domestic travel. Work location: Vijayawada/Vishakhapatnam. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today ! #LI-JS248
Posted 4 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Jaipur
Work from Office
Network Management & Support: Set up, configure, and maintain LAN/WAN network infrastructure. Install and troubleshoot network devices such as routers, switches, and firewalls. Monitor network performance and connectivity, resolving basic network issues. Assist with VPN configurations and connectivity troubleshooting. Hardware Assembly & Maintenance: Assemble, install, and configure desktops, laptops, and other computer hardware peripherals. Diagnose, troubleshoot, and repair hardware issues (e.g., RAM, HDD, Motherboard, Power Supply). Perform regular preventive maintenance on IT equipment to ensure longevity and optimal performance. Manage and troubleshoot printers, scanners, and other office peripherals. Software & Operating System Support: Install, configure, and troubleshoot various operating systems ( Windows, Linux, MAC & ChromeBook ). Maintain the Network Printer, Scanner & Fax Device and their troubleshooting. Provide basic support for common office applications and software drivers. User Support & Inventory: Offer timely technical support to internal users for hardware, network, and basic software-related queries. Maintain accurate inventory records of all IT assets and manage IT stock. Document configurations, incidents, and resolutions for future reference. Infrastructure Development: Assist in IT infrastructure upgrades, expansions, and new project deployments. Managing Conference room setup, like TV, Audio, and CAM setup Handle basic setup and troubleshooting of CCTV systems. Requirements Education: Bachelors degree or Diploma in Computer Science, Information Technology, Networking, or a related field. Experience: [1-4] years of proven experience in network administration and hardware support. Technical Proficiency: Strong foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN). Hands-on experience with configuring and troubleshooting network devices (routers, switches, basic firewalls \u2013 e.g., Mikrotik, basic Cisco). Proficiency in diagnosing and resolving PC hardware and component-level issues. Familiarity with Windows and basic Linux operating systems. Basic understanding of CCTV system functionality and troubleshooting. Problem-Solving: Excellent analytical and diagnostic skills for effective technical troubleshooting. Communication: Good verbal and written communication skills for interacting with users and maintaining clear documentation. Proactive & Organized: Ability to work independently, manage multiple tasks efficiently, and prioritize work effectively in a fast-paced environment. Benefits A dynamic, collaborative, and supportive work environment. Opportunities for continuous learning and professional growth in IT infrastructure. Exposure to diverse technical challenges and cutting-edge solutions. A competitive salary and comprehensive benefits package.
Posted 1 month ago
2.0 - 6.0 years
2 - 3 Lacs
Kanpur, Kanpur Nagar
Work from Office
installing, configuring, maintaining, and troubleshooting physical network hardware like routers, switches, firewalls, cables, and servers, requiring strong technical knowledge of network protocols, cabling standards, and hardware troubleshooting Required Candidate profile Strong understanding of networking protocols: TCP/IP, VLANs, routing protocols (BGP, OSPF) Knowledge of network hardware: Cisco, Juniper, HP, etc. Excellent troubleshooting and problem-solving skills
Posted 1 month ago
3.0 - 5.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication
Posted 1 month ago
0.0 - 2.0 years
1 - 1 Lacs
Kolkata, Barasat, Baruipur
Hybrid
Role & responsibilities This is a purely field job to provide support for Laptops, Desktops and printers (Inktank, Laser, DMP, Thermal etc.). Employee need to carry spare parts to check and replace parts. Minimum 4 - 5 service calls to be attended on a regular basis. To report to the service manager on daily basis. Experience on usage of mobile app is essential. Preferred candidate profile Freshers (upto 1/2 yrs. experience) with training on computer hardware and networking, who want to make their career in this domain, need to apply. Candidates who can join immediately will be preferable.
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Mohali
Work from Office
We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will be responsible for overseeing the company's IT infrastructure, cybersecurity,compliance, digital transformation &managing software development projects Required Candidate profile Manage the installation, configuration, repair & maintenance of IT systems, networks, servers, & data centres (CCTV, Projector, WiFi, Scanners, Printers, Desktops, Laptops, Hard Disk, CD Drives Etc.)
Posted 1 month ago
3.0 - 8.0 years
0 - 3 Lacs
Bhiwandi
Work from Office
Outlook O365, Software & Hardware issues, Printer, Basic in Network, Remote Support
Posted 1 month ago
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