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Aress Software & Education Technologies logo
Technical Support Engineer (Application Support) Aress Software & Education Technologies

0.0 - 4.0 years

0 Lacs

nashik, maharashtra

On-site

You are looking for a Technical Support Engineer to join our 24 x 7 Technical Support Division in Nashik. As a Technical Support Engineer, you will be responsible for identifying the root cause of technical issues and providing effective solutions to customers. Your role will involve handling incoming tickets, chats, calls, and remote support while maintaining detailed customer interaction records. In cases where issues remain unresolved, you will escalate them to specialized departments for further investigation. To excel in this role, you should possess basic computer knowledge and adhere to established procedures and guidelines. Flexibility in working office hours and rotational shifts is...

Posted 2 months ago

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