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Service Support Lead Spes Manning Solutions LLP

3.0 - 6.0 years

8 - 9 Lacs

mumbai

Work from Office

Role & Responsibilities Act as the primary point of contact for the branch (US onshore), providing comprehensive support. Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures. Responsible for end-to-end support of policy lifecycle services. Support a team of 4-5 Client Managers (~70 Accounts) at the branch. Be a US Health Insurance domain expert to conduct end-to-end renewal activities. Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience. Coordinate with internal operations team to ensure renewal activities are completed on time. Handle queries effectively, aiming to minimize re-...

Posted 1 day ago

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