Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Dialer Engineer Oriserve

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routing, integrating VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions, managing SIP Trunks, DID Management, Call Queues, Failover & High Availability, optimizing dialer performance for concurrent calls, scalability, and QoS, troubleshooting and resolving VoIP/Dialer-related issues in production environments, and ensuring security, fraud prevention, and SIP firewalling in VoIP infrastructure. The ideal candidate will possess strong proficiency in Vicidial / Asterisk / FreeSWITCH, familiarity with OpenSIPS / Kamailio (SIP Proxy & Load Balancer), knowledge in SIP, RTP, WebRTC, IVR, Call Recording, Conferencing, integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel, experience in VoIP QoS, Load Balancing, and Failover mechanisms. Additionally, experience with Call Center Analytics & Reporting, familiarity with CRM integrations for dialer systems, and exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices would be advantageous. At ORI, you can expect a workplace infused with passion and happiness, an open culture with tremendous growth opportunities, fostering leadership, opportunities to work on cutting-edge technology, and the freedom to innovate with multiple technologies. If you possess a strong expertise in dialer technologies and a drive for crafting innovative contact center solutions, this role is perfect for you.,

Posted 2 weeks ago

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