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Service Desk Analyst ti Steps

1.0 - 3.0 years

1 - 3 Lacs

hyderabad, chennai, bengaluru

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Service Desk Analyst Job Title : Service Desk Analyst Location : Chennai, Hyderabad, Bangalore Experience : 1-3 Role Summary: Provides first-line technical support to users, resolving IT issues and ensuring smooth operations. Key Responsibilities: Respond to user queries via phone, email, or ticketing systems. Diagnose and resolve hardware, software, and network issues. Escalate complex problems to appropriate teams. Document incidents and resolutions in the knowledge base. Maintain service level agreements (SLAs). Skills & Qualifications: Experience in IT support or helpdesk roles. Knowledge of Windows, Office 365, and basic networking. Strong problem-solving and communication skills. ITIL ...

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