215 Complaints Jobs - Page 5

• Dealer Workshop Management: • Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. • Ensure adherence to Kia’s service processes, SOPs, and standards. • Regular audits and performance reviews of service dealerships. • Customer Experience Enhancement: • Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. • Handle escalated customer complaints, analyze root causes, and provide resolution strategies. • Support dealers in managing customer retention and loyalty programs. • Service KPI Monitoring: • Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warrant...

Key Responsibilities: Represent the company in arbitration proceedings , civil and criminal litigation , and matters under Section 138 of the Negotiable Instruments Act . Initiate and pursue legal recovery actions against defaulters, ensuring effective resolution and closure of cases. Handle economic offences , consumer forum cases , recovery suits , and service-related legal matters . Proactively manage and reduce litigation filed against the company by effective handling and timely intervention. Obtain interim relief under Sections 9 and 17 of the Arbitration & Conciliation Act , including securing attachment orders on borrower properties through courts/tribunals. Visit police stations and...

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call ruth@9590520040 call hr kavya@7849020010 kavya@7849020010 anusha@7815982900 suman@7848820047 ruth@9590520040

You will be responsible for initiating, reviewing, and approving various quality management systems such as Change Controls, Deviations, Investigations, CAPA, OOS, and Complaints. You will also handle Return Goods and ensure the smooth functioning of the quality system by performing risk assessments as required. Conducting regular internal audits and reviewing/approving all documents including SOPs, Spec & STPs, Forms, protocols, and reports will be part of your duties. Additionally, you will review annual product quality review reports, provide training on cGMP topics to employees, and support customer audits/visits as well as regulatory audits. You will assist in providing necessary docume...

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Experienced:45k call harshitha@7848820045 suman@7848820047 anusha@7815982900 call indu@7848820046

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to...

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time...

Location : Lower Parel, Mumbai. Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time...

Responsible for the Investigation of customer complaints received from telecollections via RTS. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses on all complaints. Ensures timely investigation of and response to all complaints. This involves initiating and participating in investigations and corrective action arising from complaints. Maintains current and complete complaint files. Performs analyses of complaints ...

Job Title: Customer Support Location: BANGALORE Position Type: Executive- Customer Support \ Contact " preethi@career-tree.in " Job Summary: We are looking for a dynamic and results-driven Customer Support Executive to join our sales team. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for building relationships. You will be responsible for identifying new business opportunities, maintaining client relationships, and driving revenue growth. Key Responsibilities: Conduct market research Identify selling possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking and social medi...

Handling Escalated Issues: Investigation and Root Cause Analysis: Problem Solving and Resolution: Communication and Updates: Email - verma.neha@yesmadam.com

You will be responsible for initiating, reviewing, and approving various quality management systems such as Change Controls, Deviations, Investigations, CAPA, OOS, and Complaints. In addition, you will handle Return Goods and ensure the proper functioning of the quality system by performing risk assessments as needed. Conducting regular internal audits will also be part of your duties. Reviewing and approving all documents including SOPs, Spec & STPs, Forms, protocols, and reports will be crucial to ensure compliance. You will also review annual product quality review reports and provide training on cGMP topics to employees at the site. Additionally, you will support customer audits/visits a...

"Hiring for Customer Support - Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification: Min. 12th Work from office CTC: 37k (Take home 32k) 6 Days Working; 1 day rotational off Day Shifts Contact: Archana- 9332827358

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses o...

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Abilit...

As a Customer Support Executive at our company specializing in hardware networking & infrastructure solutions, you will play a vital role in providing excellent customer service. Your responsibilities will include resolving client queries and complaints, building strong relationships with customers, and identifying new sales opportunities. A key requirement for this role is having exceptional communication skills to effectively interact with clients. Additionally, you should be adept at conflict resolution and possess adaptability to handle various customer situations. This position offers the opportunity for full-time employment, with work hours on Saturdays being half days. Join our team a...

Roles and Responsibilities JOB DESCRIPTION:- Responsible for providing assistance, information, and support to customers regarding products or services Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Contact for customers, handling a variety of interactions through different channels like phone, email, or chat. Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference. Developing a strong understanding of the company's products and services to effectively assist customers. Respond positively to customers questions in a timely manner...

Role & responsibilities Resolve complaints / escalations received through Emails on Nodal Desk Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and ...

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and p...

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Confirm your presence on Email Resume - vrinda.gupta@naukri.com Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 14th July 2025 (Monday) In...

Qualification: HSC & above. Process: Inbound calls. Timings: 24/7 process, rotational shift, 8-hour shift. Environment: Cozy office with a gym, massage chair and table tennis. Requirements: Level of English: Advanced or Fluent (both written and oral). Advanced level PC skills. Desire to learn and help others. Excellent communication skills. Job description: Manage amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate sol...

As a Voice Process Associate in the pharmaceutical industry, you will be responsible for handling customer inquiries, complaints, and requests through various channels such as emails, calls, and messages. Your role will also involve processing transactions and authorizations efficiently. Key Skills required for this role include: - Ability to respond to customer inquiries promptly and professionally. - Handling customer complaints with empathy and finding suitable resolutions. - Processing transactions accurately and ensuring proper authorization procedures are followed. This is a full-time, permanent position in the Outsourcing/Offshoring sector. As a Voice Process Associate, you will play ...

Upto 2.4 LPA with variable 25 % of annual CTC 9 hrs(including 1 hour break) 6 days working Excellent communication Skills. – ( English & Kannada: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Experience from Voice Process is an added advantage

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407