67 Complaints Jobs - Page 2

Job Summary: We are seeking a motivated and detail-oriented Customer Support Executive to join our Spares Support team. The ideal candidate will be responsible for providing exceptional support and assistance to our customers regarding spare parts inquiries, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Roles and Responsibilities Roles and Responsibilities: Respond promptly to customer inquiries regarding spare parts for our range of construction equipment. Provide technical assistance and guidance to customers in identifying and sourcing the appropriate spare parts. Process spare parts orders and manage order tracking to ensure timely delivery. Liaise with inventory and logistics teams to monitor stock levels and manage back-orders. Maintain accurate records of customer interactions and transactions in our CRM system. Collaborate with internal teams to identify and resolve product issues or complaints. Assist in the creation of documentation, manuals, and training materials for spare parts. Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement. Stay up-to-date with product knowledge and industry trends to provide informed support. Contribute to a positive team environment and share best practices with colleagues.

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Junior Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority. vi) Updating the status in Modules. Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Job Title: We are seeking a proactive and empathetic Customer Relationship Executive (HR) to act as the primary point of contact for all HR-related inquiries and concerns within a designated zone. This role involves managing employee relations, addressing grievances, handling emergency situations, and ensuring effective communication between employees and management. The ideal candidate will possess strong interpersonal skills, a deep understanding of HR policies, and the ability to navigate complex situations with discretion and professionalism. Key Responsibilities: Employee Relations & Engagement: Serve as the first point of contact for employees regarding HR-related queries and concerns. Foster positive relationships between employees and management to promote a collaborative work environment. Conduct regular check-ins with employees to gauge satisfaction and address potential issues proactively. Grievance Handling & Conflict Resolution: Receive and document employee grievances, ensuring confidentiality and impartiality. Investigate complaints thoroughly and in a timely manner, collaborating with relevant departments as needed. Mediate conflicts between employees and management, facilitating constructive discussions to reach amicable resolutions. Emergency Response & Escalation Management: Develop and implement protocols for handling emergency situations affecting employees. Coordinate with emergency services and internal departments during critical incidents. Ensure timely communication with affected employees and their families, providing support as necessary. Act as an escalation point for complex or high-priority HR issues, providing expert advice and solutions. Reporting & Documentation: Maintain accurate records of all employee interactions, grievances, and resolutions. Prepare regular reports on HR metrics, including grievance trends and emergency incidents. Present findings and recommendations to senior management for continuous improvement. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Proven experience in HR or customer relationship management roles. Strong understanding of labor laws and HR best practices. Excellent communication, interpersonal, and conflict resolution skills. Ability to handle sensitive situations with discretion and professionalism. Proficiency in HR software and Microsoft Office Suite.bp global+1Manatal+1 Desirable Skills: Experience in crisis management and emergency response. Familiarity with grievance management systems. Multilingual abilities to communicate with a diverse workforce. Working Conditions: Full-time position with occasional after-hours availability for emergency situations. Office-based with potential for remote work depending on company policy.

As Customer Support Representative one need to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone and email, and ensure that all valid customer concerns are dealt with as soon as possible. Whether its a bug in your product, a billing issue, or just about any problem, a support handler takes ownership and ensures a smooth and optimal experience for the customer. The support rep also works closely with teams from different departments to make sure swift action is taken to get a particular issue sorted. Core Responsibilities Take ownership of the customers problem and be the single point of contact for all inquiries related to progress updates, the troubleshooting procedure, and the expected resolution time Must follow a customer-first attitude and support customers in giving the best possible experience. Once a support ticket is assigned, they need to research all possible ways to troubleshoot it and quickly develop a solution Deal with issues that are highly technical or beyond their scope. For such cases, the support agent needs to communicate with the right internal teams and ensure that they take appropriate action to resolve it Follow up with the customer, find out if the solution worked, and take note of the customers suggestions on what could have improved their experience Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively Responsible for high level of professionalism with clients and working to establish a positive rapport with every client Work with management team to stay updated on product information and be informed of any changes in customer policies. Knowledge, Skills & Competency Requirements Good Verbal & Written Communication Skills Competent technical knowledge Ability to multitask Attention to detail Ability to honor deadlines A proactive approach to support Proficiency in using Microsoft Excel and Word is an added advantage Sound problem-solving skills to find the root cause of customer issues Required Qualification / Certification & Work Experience Bachelors degree in any related field Experience in working on Zoho Desk Minimum of 3 + years of relevant work experience Excellent customer service and organizational skills

Role Name: Query Resolution Team Department: Customer Experience Role Level: Senior Officer Purpose of the Job The team will be responsible for solving the service request and RBI reportable complaints received from various channels (Voice, Non-Voice, CGOs and ODR channel etc). Each complaint will go through various stages which need to be validated end to end. The team will follow the approved SOP for resolving the complaints at various stages and update the status of each complaint on CRM. Responsibilities: Effectively address and resolve Customer service request within define timelines. Check Customer details before raising the issue with other stakeholders / respective teams for closure. Ensuring proper validation before removing any block / freeze from customer account. Collaborate with relavent stake holders to ensure timely resolution and continuos improvement of services Timely highlighting the issues if any complaint and request goes out of TAT Follow all RBI circulars related to complaint management End-end closure of customer request and complaint on CRM Responsible for quality communication and customer servicing as per the bank guidelines. Ensuring Customer delight and consistent service experience. Adherence to Information Security norms & quality process norms. To be aware of and comply with all the updates related to the process. Job Aspects Role is 6months contractual basis, extension as per performance Shift timing: rotational Working days: 6days with rotational week-off Work Mode: On-site

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Role & responsibilities Responsible to provide adequate and quick resolution to all the escalated complaints. Ensuring adherence to grievances redressal policy and processes, monitoring its implementation and initiating corrective action wherever needed by self. Evaluation of complaints and submit the RCA with action plan. Responsi. Ensuring all regulatory queries are answered to the regulators satisfactionble to take up complaints reduction initiative among top categories. Internal interactions with Business Stakeholders for coordinating on all aspects, to deliver end to end customer complaint resolution. Drive continuous improvement of change, incident and problem management process and methodology. Continually identify opportunities to improve the customer experience

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040 call hr indu@7848820046 call hr Ashika@7829423175

Job Title: Back office Executive Location: Malad, Mumbai Salary: Upto 2 0 k (In-hand) Working Days: 5 Days a Week (Fixed Saturday Sunday off) Shift Hours: 9 hours. 12pm to 9pm fixed shift Job Description: We are looking for a detail-oriented and analytical back office Operations professional with 0-2 years of experience in Complaints management. The ideal candidate will specialize in back office operations, underwriting, risk assessment, and process optimization. You will be responsible for enhancing operational efficiency, performing financial analysis Key Responsibilities: Manage end-to-end operational workflows and oversee seamless execution of complaints processes. Skills & Qualifications: 0-2 years of experience in financial operations, back office, Strong analytical, problem-solving, and decision-making skills. Ability to manage multiple tasks efficiently in a fast-paced environment. Excellent communication and interpersonal skills. Ability to work in shifts and handle operational challenges. For more information, please contact HR Team via email: Ruchit.patel1@teleperformance.com Or call us at: 7977019954

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040

Job Title: Assistant Vice President Roles & Responsibilities Complaint Resolution: Responsible for handling and end to end resolution of complaints received on Escalations Channels like RBI, Management, Nodal Officer, Online Grievance Portal etc Process Improvement: Proactively identify opportunities and provide alternatives/solutions for process improvement Introduce best practices to streamline the work flow and improve team productivity, meet processing expectations and ensure all timelines met by the team Design processes and bring continuous improvements in existing processes. Team Management: Manage day to day team and insourced operations, give regular feedbacks in case of deviations TAT, Quality & Productivity Responsible for overall monitoring of escalation process Experience and Skills Master's degree in Business Administration/ Operations or a related field. Overall 10-13 years experience in Complaints Management in BFSI sector with 5-7 years experience in managing a team handling Regulatory & Management. Should have worked in the Grievance redressal team or Complaints management team in her/ his previous stints. Candidate must be highly proficient in written communication, ability to handle irate customers, document reviews, complaint analysis and complex complaints Proven experience of meeting aggressive TATs with high quality resolution Team handling experience is must

Job Summary: We are seeking an experienced Possession Executive to join our team. The successful candidate will be responsible for ensuring the timely and efficient handover of completed projects to customers, while maintaining high levels of customer satisfaction. Key Responsibilities: 1. Possession Handovers: Coordinate and facilitate the handover process of completed projects to customers, ensuring all necessary documentation and inspections are completed. 2. Snag List Management: Identify, document, and track snag list items, ensuring prompt resolution and closure. 3. Customer Liaison: Develop and maintain strong relationships with customers, providing regular updates and addressing any concerns or issues. 4. Quality Control: Conduct inspections to ensure projects are completed to the required quality standards. 5. Defect Liability Period (DLP) Management: Manage the DLP process, ensuring all defects are identified and rectified within the specified timeframe. 6. Documentation and Reporting: Maintain accurate records and reports, including possession certificates, snag lists, and customer feedback. 7. Collaboration with Cross-Functional Teams: Work closely with construction, sales, and customer service teams to ensure seamless handovers and excellent customer experience. Requirements: 1. Education: Bachelor's degree in Civil Engineering, Construction Management, or a related field. 2. Experience: Minimum 2-3 years of experience in a similar role, preferably in the construction industry. 3. Skills: - Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Ability to work under pressure and meet deadlines. - Proficient in MS Office and Google Suite. 4. Knowledge: Familiarity with construction practices, quality control processes, and customer service principles. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, please submit your application, including your resume and cover letter.

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call hr indu@7848820046 call hr Ashika@7829423175

Customer Relations Domain 1. Customer Complaints :- - Acknowledgement of Customer Complaints within 24 hours . - Immediate resolution for critical complaint Management [SNS/HMC/Comp. open> 5 days]. 2. Review Mechanism :- - Dealer Review Required Candidate profile 3. CR Process :- - Updating Complaint attributes - Ensuring Quality closure of complaints by checking the closing document. - Regional Office Complaint registration.

Improve customer experience for B2B clients,blended process and handling inquiries, resolving issues, and ensuring satisfaction at every touchpoint. handling escalations

Location : Garia, Kolkata Service recovery is a customer grievance handling unit. The potential candidate will be responsible to handle IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. What does the job entail? Responsible for resolving customer queries and service requests received through email Ensure service interactions are dealt with promptly including service recovery Responsible for closing HNI Policy Servicing FR raised with TAT Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time Drive targets for ensuring HNI/NRI Unclaimed balance Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs Deliver best in class customer experience in the service interactions leading to improved VOC Identify gaps in existing processes and work with various project teams to drive improvements Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets Essential conditions: Education: Graduation Work exp: 2+ years into BFSI Sector Service Recovery Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. For more information: Komal B./ HR Team Phone/WhatsApp: +91 93289 59079 Email : komal@tekpillar.com

Hiring Sr. Executive CRM (Corporate and Client Relationship) Company - MD India Health Insurance TPA Job Description Responsible for managing client relationships with key decision makers Subject matter expert for partners and internal staff for the assigned product Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Act as a point of contact for any escalation or feedback from clients Collaborate with the other functional Group to evaluate the product performance and to recommend Refinements and improvements in service performance Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Announcements of new updates and upcoming events/meetings Manage account renewal, customer support escalation Ensure smooth support during renewal of account Excellent Communication Skills Good knowledge of MS Office Open to travel

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring Ensuring daily Successful Pickup 95% Pickup review meetings with the internal ops team on the ops failure and seller failure cases. Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load confirmations, Escalations from Shipper/Ops and rescue Purr at risk. Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the appropriate actions, Additionally having meetings with internal stakeholders to review the trend and enhancement of FM client experience. Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and address, also cleaning junk PURs in the system). Process Optimization and Root Cause Analysis: Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations. Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment: Can be temporarily deployed to underrepresented locations during periods of high demand or operational need. Skill Sets: Good & effective communication skills along with proficiency in English/Hindi and regional language Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel) Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders Tenacity to work in stressful & fast paced environment

Dear Candidates Greetings from Med assist Company!! We have urgent job openings for CRM Helpdesk executive at Bangalore location Rolesh & Responsibliites : Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Visit coorporate companies and act as helpdesk executive. Collect documents from clients and submit in the office Good communication skills in English and preferably in Hindi as well Preference for candidates with 2 wheeler vehicles Job location : Bangalore Role/Position: Permanent Experience: 0 to 1 yrs Salary: 3 to 4LPA Education: Any graduates Interested candidates please share their CVs to 9632777628 or email to dona.antony@mediassist.in

Role & Responsibilities: Conducting Internal Investigations on complaints/ allegations of Behavioral, workplace harassment, employee disputes & other misconducts/ violation of policies. Managing POSH Investigations through IC committees and monitoring the progress of POSH investigations. End to end responsibility of managing the cases assigned for investigation High End Documentation of Cases/projects/assignments Assisting AVP Behavioral Investigations & Central POSH Lead in Statutory Compliance, Governance and Reporting under POSH Act Basis non- compliant severity provide recommendations to internal MLI stakeholders for amendments in pre-established policies and procedures Assisting in Consequence Management Creating reports and trends for Senior Management review Productiveness in leading /participating in projects & assignments Conducting educatory/awareness sessions Periodic connects with Business leaders of processes which are identified as potential risk accounts/locations to create preventive action plan Open to travel to other locations(pan-India) and support business requirement at short notice Handling complaints of Behavioral/ workplace harassment for investigations Ensure conclusion of investigation in timely and qualitative manner. Analyze trends to identify hotspots and work closely with HR and Business Leaders create interventions Digital Enablement Preferred Candidate Profile: 4+ years of experience in employee conflict investigations and resolutions. Deep knowledge of HR Policies and Procedures Skilled in Microsoft office suit including power point & advanced excel Graduate/Post Graduate Degree preferably in Law/ Human Resources

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care In this role, As a Customer Service Representative specializing in automotive services, you will play a critical role in ensuring customer satisfaction and building positive relationships with our clients. Responsibilities • Answering incoming calls and assisting customers with their automotive service inquiries and issues • Providing accurate and helpful information about our automotive services • Scheduling service appointments and coordinating with customers and service technicians. • Resolving customer concerns and complaints with professionalism, patience, and a focus on problem resolution • Documenting customer interactions, appointments, and feedback in our CRM system • Collaborating with colleagues and Service Advisors to ensure seamless service delivery • Meeting or exceeding established performance metrics, including call response time and customer satisfaction • Assisting with administrative tasks, such as data entry, appointment confirmations, and follow-up calls • Communicating important service or maintenance updates to customers Qualifications we seek in you! Minimum Qualifications • High school diploma or equivalent; automotive or technical background is a plus. • Excellent problem-solving and decision-making abilities. • Ability to remain calm, empathetic, and patient under pressure. • Proficiency in using call center software, CRM systems, and automotive service management tools. • Strong attention to detail and organizational skills. • Flexibility to work in shifts and handle a high call volume. • A passion for delivering excellent customer service, especially in the context of automotive services. • Knowledge of automotive terminology, service procedures, and industry trends is an advantage. Preferred Qualifications/ Skills • Proven customer service experience, preferably in the automotive industry. • Strong communication skills, both verbal and written. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We are seeking a person having an overall experience of 5-7 years with 2-3 years of experience in handling complaints / escalations in NBFC/BFSI industry. Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timeline

Job description: Should have Call center BPO experience Should have knowledge of dialers, loading raw dumps. Manage Team of Individuals Resolve Customer Complaints Conduct Quality Assurance Surveys with Customers Required Candidate profile: Should be currently designated as a Team Leader for at least 1 year on paper. Must be very much aware about attrition, shrinkage & KPI. Candidate must be Graduate & proficient in Hindi (speak) and English language. Ready to work in Rotational Shifts Call HR / Watsapp Profile to 8087836405

Are you looking for a stable customer support voice process?????? We have 75 active positions for a TOP MNC located at Noida Job Location: Noida 128 Job Overview: We are seeking a dynamic and results-oriented Voice Customer Service Executives for our affluent customer segment. The ideal candidate will have strong communication skills, a proven track record in inbound customer service, and the ability to drive revenue through up selling. This role is open to graduates with relevant experience in a blended customer service environment. SALARY : Upto 32K Inhand 5 working days per week with 2 rotational week-offs. Flexible shift options for male candidates (Note: Cab services are not provided). Day Shift for Females Key Responsibilities: Handle inbound customer calls with a focus on up selling products and services. Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. Maintain accurate records of customer interactions and sales activities. Qualifications & Requirements: Education: Graduates only. Experience: Minimum 1 year of ANY customer service experience. CONTACT IMMEDIATELY Interested candidates, please share your CV via WhatsApp for an immediate response. Sr HR Monika - 9540632102 ( Call & WhatsApp) Email: touch.hr28@gmail.com Take the next step in your career by joining our dedicated team! TOUCH CONSULTANTS NO CHARGES

3 to 3.2LPA with variable 15 % of annual CTC 9 hrs (including 1 hour break) 6 days working rotational shift & 1 rotational off Excellent communication Skills. – ( ENGLISH AND HINDI: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Rotational week off Handling Escalations Experience from Insurance industry is added advantage