186 Complaint Resolution Jobs - Page 8

Answering or Responding to complaints and resolving issues Ensuring a positive customer experience call and pitch customers our products and services Maintaining professionalism with customers Required Candidate profile Ability to communicate effectively in English Work from office/no telephonic Immediate joiners only Freshers/UG both can apply Can refer friends should be present in Delhi

Use geo-tagged data for targeted outreach. Digitally engage customers at launches and events. Centralize ads and campaigns. Resolve complaints quickly. Send reminders and gather feedback. Analyze data for personalization. Support field sales.

The Customer Relationship Manager (CRM) plays a crucial role in the Real Estate industry at Adani, located in Mumbai. As a CRM with 10 years of experience, you will be responsible for managing client interactions, building and maintaining relationships, and ensuring customer satisfaction to drive business growth and retention. *Key Responsibilities of Role Develop and implement strategies to enhance customer experience and satisfaction. Manage and resolve customer complaints and issues to ensure customer retention. Conduct regular customer interactions to understand their needs and preferences. Maintain updated knowledge of the real estate market trends and competitors. Prepare reports on customer feedback, satisfaction, and recommendations for management review. Organize customer events and engagement activities to strengthen relationships. Utilize CRM software to effectively manage customer interactions and data. Stay updated on company products, services, and offerings to provide accurate information to customers. Ensure compliance with company policies and procedures in all customer interactions. *Qualifications and Experience Bachelor's degree in Business Administration, Marketing, or related field. Minimum 10 years of experience in Customer Relationship Management within the Real Estate industry. Demonstrated track record of successfully managing client relationships and driving customer satisfaction. Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.

Job Title: Facility Manager Real Estate Housing Society Project Overview: Project Name: Diya Greencity, Raj Nagar Extension, Ghaziabad Promoter: Eureka Builders Pvt. Ltd. RERA ID: UPRERAPRJ6568 A 14-storey affordable housing project with 900+ delivered homes, approved by GDA and Awas Bandhu, and certified by IIT Delhi for structural safety. Visit Website Key Responsibilities: Oversee daily maintenance of lifts, STP, fire safety systems, lighting, and cleanliness. Ensure smooth operations of security, housekeeping, and plumbing teams . Coordinate with vendors, contractors, and service teams for timely repairs and AMC tasks. Maintain records of equipment servicing, electricity, water supply , and complaints. Monitor waste disposal, DG operation , water tanks, and society infrastructure. Handle complaints and feedback from residents professionally. Ensure regulatory compliance : fire NOC, STP CTO, lift license, etc. Report directly to Builders Office / Society / Project Management Team . Requirements: 4–8 years of experience in facility/maintenance management (real estate, hotels, hospitals, or large societies). Technical knowledge of lifts, DGs, STP, pumps, firefighting systems. Vendor & staff handling experience. Strong communication and grievance resolution skills. Familiarity with GDA/Govt. compliance processes is a plus. Technical Skills (Hard Skills) Facility Management Preventive Maintenance Electrical & Mechanical Systems STP & Water Pump Operation Fire Safety & Firefighting Systems DG Set Operations Lift Maintenance Coordination HVAC (if applicable) Vendor & Contractor Management AMC & Compliance Documentation Waste Management Building Automation Systems (if used) Soft Skills Team Supervision Complaint Handling Communication Skills (Hindi & basic English) Time Management Problem Solving Multi-tasking under pressure Coordination with Residents / Builder / Vendors Attention to Detail Location: On-site – Diya Greencity, Raj Nagar Extension, Ghaziabad Google Maps Location Salary: 25,000 – 40,000/month (based on experience) How to Apply: Send your CV to: hr@diyagreencity.com WhatsApp: +91-9643546733 Mention: “Application – Facility Manager”

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

Make outbound calls to recover pending payments, explain terms. Negotiate repayments, maintain records, and meet collection targets while ensuring customer satisfaction. Required Candidate profile Graduate or 12th pass with experience in collections/telecalling/customer service. Strong in communication, negotiation, and handling objections. Chennai-based candidates preferred.

Patient Services Representative Job Summary: We are seeking a Patient Services Representative with 02 years of experience to provide excellent customer service and support to patients. The ideal candidate will have strong communication skills and a patient-centric approach. Key Responsibilities: Greet and assist patients with inquiries and appointments. Verify patient information and insurance coverage. Schedule and coordinate patient appointments. Maintain accurate patient records and documentation. Handle patient complaints and resolve issues promptly. Qualifications: Bachelor’s degree in any discipline. 0–2 years of experience in customer service or healthcare. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Key Skills: Customer service Patient interaction Scheduling Problem-solving Communication

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently Experience in a manufacturing or industrial setting is preferred Proficiency in Microsoft Office (Excel, Word, PowerPoint), Excellent verbal and written communication skills, Experience in customer service or CRM roles, Strong problem-solving and administrative skills. Key Responsibilities: Preform Invoice Management Order Booking Form Updates Document Management Customer Database Maintenance Customer Complaint & Grievance Resolution Handle customer calls, emails, and queries professionally

order processing POs, coordinate orders, handle shipments, support sales, ensure timely deliveries, resolve issues, follow up on payments, and maintain sales documentation and customer communication.

Job Title: Senior Manager Underwriting Location: Mumbai Experience Required: 6 – 8 Years Function: Operations / Underwriting Qualification: Graduate (Postgraduate preferred) Role Summary We are seeking an experienced underwriting professional to lead and manage the distribution function within the underwriting department. The role demands strong expertise in risk assessment, turnaround time (TAT) adherence, sales support, complaint resolution, and cross-functional collaboration to ensure high-quality underwriting service delivery. Key Responsibilities Underwriting Leadership : Oversee end-to-end underwriting for new business and policy revival cases, ensuring accuracy, risk management, and timely decision-making. TAT & Quality Control : Monitor and enforce turnaround time and quality metrics for underwriting cases in alignment with service level agreements (SLAs). Productivity & KPIs : Drive performance for self and team against defined productivity and quality KPIs. Process Management : Contribute to process improvements, automation initiatives, and efficiency gains through system enhancements (e.g., Life Asia). Complaint & Query Resolution : Address and resolve complaints from internal stakeholders (e.g., sales teams) and external partners (e.g., banks, distribution partners) proactively. Sales Support : Manage underwriting query inboxes to support sales queries and ensure effective communication with distribution teams. System Implementation & Testing : Participate in UAT, BRS review, and other system enhancement activities related to underwriting platforms. Team Training & Development : Provide coaching, mentoring, and knowledge transfer to team members, enabling skill development and adherence to underwriting standards. Data Analysis & Reporting : Leverage data to identify trends, support decision-making, and drive operational efficiency. Collaboration : Coordinate with branch operations and sales teams to ensure seamless execution of underwriting and service processes. Preferred Skills & Competencies Strong leadership and team management experience. In-depth knowledge of life insurance underwriting processes and risk assessment. Familiarity with underwriting platforms, particularly Life Asia . Proficient in data management , reporting, and root cause analysis. Experience in sales collaboration , service delivery, and stakeholder management. Exposure to project management and automation initiatives . Excellent communication and interpersonal skills . Ability to handle complaints and queries with professionalism and responsiveness. Process-driven with attention to detail and quality.

Job Title: Customer Service Manager Location: Pune, India Industry: FMCG | LED | Consumer Electronics (techtron) Type: Full-time Salary: 6lpa - 9lpa A Bit About Us Multibrands International Ltd. is a UK-based company with over 27 years of experience in the FMCG, LED, and technology product sectors. Based in central Bradford, we are proud to be a leading manufacturer of innovative, own-brand products that challenge the status quo. With four dedicated offices, including a production office in China and operational support in India, our global footprint is continuously expanding. Weve built a strong reputation for delivering high-quality, reliable products worldwideand were not stopping there. Were now making bold moves into the techtron E-Mobility segment, which includes E-Scooters, E-Bikes, EV Chargers, Dirt Bikes, and more. This is an exciting time to join our growing global sales team, as we prepare to disrupt the health, beauty, and electronics markets with innovative new products and cutting-edge branding. What You'll Do Address and resolve customer inquiries, complaints, and service issues quickly and efficiently. Leverage ChatGPT or similar AI tools for faster response drafting and knowledge base development. Monitor service metrics and KPIs through CRM and reporting tools, analyze performance and customer feedback. Continuously improve service quality by evaluating current processes and implementing data-backed enhancements. supporting the customer experience for techtron by delivering prompt, knowledgeable, and solution-focused service across all communication channels. Implement customer compensation policies, product exchanges, or refunds as necessary. Compile accurate reports and service performance statistics regularly. Coordinate closely with supply chain, sales, and warehouse teams to ensure timely and accurate order processing. Respond to escalated issues promptly and maintain professional communication standards. Establish, document, and optimize customer service policies, SOPs, and service standards. Maintain thorough records of all interactions, service activities, and resolutions in the CRM. Prioritize workflow and ensure smooth operation of customer support channels. What Were Looking For Proven experience in customer service management or supervisory roles. Strong familiarity with ChatGPT, CRM tools, cloud-based software, and productivity apps. Comfortable with platforms like LinkedIn, live chat tools, and social media communication. Excellent interpersonal, client-facing, and written communication skills. Strong analytical and decision-making capabilities. Ability to think strategically and lead a team effectively. Tech-savvy, with a keen awareness of industry trends and customer service innovations. High level of emotional intelligence, patience, and a solutions-oriented mindset.