277 Complaint Resolution Jobs - Page 7

You will be responsible for taking inventory of the vehicle before the start of the job and updating any abnormalities or mismatches observed compared to the initial inventory. Your duties will also include attending to all complaints mentioned on the Repair Order (R.O) and providing the right recommendations for the same. It is essential to complete the allocated job within the prescribed time limits and ensure that defects are fixed correctly the first time. You will be expected to responsibly utilize workshop tools and equipment by issuing and returning them appropriately. Additionally, it is important to use protective covers while working on the vehicle and adhere to safety norms in the...

As a CMG Manager Operations (Customer Management Group), your responsibilities include complaint resolution and vendor management, customer relationship management, end-to-end implementation of Next Products, complete ownership of complaint resolution, and ensuring collections of dues from assigned schools. You should possess the ability to lead, motivate, and coach the team effectively. Efficient vendor management skills are essential in this role, along with managing CRM modules such as Implementation Section, Complaint Section, Timesheet Entry Report, Usage Data Report, Claims & Imprest Section, and Preventive Maintenance Report. Conducting PM audits as per the set process for Manager - C...

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role wi...

As an International Chat Process employee located in Hadapsar, you will have fixed off days on Saturday and Sunday with a salary package starting at 19k and a bonus of 5.7k. The CTC can go up to 25k with additional benefits such as incentives, no sales targets, and transportation provided. Your main responsibilities will include responding to customer inquiries on live chat, efficiently resolving complaints and issues, maintaining a positive and professional attitude, following up to ensure customer satisfaction, and staying updated on company policies and offerings. To excel in this role, it is essential to be a graduate with excellent communication skills (verbal and written) and a strong ...

The position holder will be an individual contributor responsible for building and managing productive, professional relationships with clients. It is essential to ensure that clients are using and deriving benefits from IndiaMART effectively. The responsibilities include ensuring that the products/services listed in the clients" e-catalog are accurately defined. The main goal is to maximize revenue by upselling other services and achieving fortnightly, monthly client retention, and revenue targets. This requires systematic follow-up and time-bound closures on various client interactions. Additionally, prompt resolution of complaints is crucial to maintaining client satisfaction. The role in...

You will be responsible for allocating jobs to technicians and monitoring their work performance. Your main focus will be to ensure quality repair jobs on vehicles, providing effective solutions for all customer complaints, and adhering to standard repair guidelines. It will be crucial to use special tools recommended by DICV and maintain cleanliness and orderliness on the workshop floor. Safety guidelines must be strictly followed to create a secure working environment. Additionally, you will need to effectively manage manpower and resources to maximize productivity in the workshop. Your ultimate goal will be to ensure that vehicles are delivered to customer satisfaction.,

The role involves managing the daily operations of the branch to ensure smooth functioning of all activities. You will be responsible for managing staff, fostering a positive environment, and ensuring customer satisfaction. Working closely with the Counselling and Operations Team, you will educate them about the latest updates, policies, and rules. Additionally, you will handle a team of counsellors and back office operations with result-oriented strategies and planning. Your main responsibilities will include providing quality services to customers, acting as the process owner for all clients of the branch (students), and ensuring they are well-serviced throughout the student visa applicati...

You should have a minimum of 4-5 years of experience with good communication skills, both verbal and written. Proficiency in Excel and MIS is required. The salary range for this position is 25-28K. The ideal candidate should be a graduate or hold a Diploma. Your responsibilities will include coordinating and managing engineers to ensure efficient resolution of support requests. You should have 2-3 years of experience in MS Office, email writing, strong organizational and coordination abilities, basic hardware knowledge, complaint resolution, KPI tracking, and good communication and writing skills. A Graduate or Diploma qualification is preferred. In terms of personal attributes, you should b...

You will be responsible for providing relief support for Tellers, Collections Consultants, and Cash Migration Officials in an efficient and effective manner to ensure the smooth operation of functional areas. The position is based in Livingstone. Your main objectives will include achieving net profit growth for the business, delivering exceptional customer experiences according to Balanced Scorecard standards, and engaging with customers in a professional manner as specified in service standards. It will be crucial to understand customer needs and expectations, provide appropriate solutions, and handle customer complaints related to collection activities to ensure customer satisfaction. You ...

You will be responsible for ensuring that funds are deposited in the bank in accordance with company procedures. You will need to process receipts and in-store coupons in a timely manner within the store. It will be your duty to reconcile cash with the receipts received during the daily closing procedures. Additionally, you will be required to assist in opening and closing cash handling procedures and deposits for the Retail Store. Handling customer queries and complaints effectively and providing appropriate solutions will be a key part of your role. You will also be responsible for inspecting purchased products for any damages and ensuring the accuracy of their prices. Collaborating with r...

You will join Stellar Commercial Vehicle Pvt Ltd, VECV Authorized Dealership in Ahmedabad as a full-time Customer Relations Manager. Your main responsibilities will include maintaining and enhancing customer relationships, addressing customer complaints, and ensuring overall customer satisfaction. You will collaborate with various departments, analyze customer feedback, develop customer service policies, and identify opportunities to improve service quality. Additionally, you will train and mentor team members to ensure a high level of customer service. To excel in this role, you should possess strong skills in Customer Service, Complaint Resolution, and Customer Satisfaction. Team Coordinat...

Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services. Provide excellent customer service and resolve complaints professionally. Analyze market trends and competitor activity to stay ahead in the market. Achieve sales targets and contribute to the overall growth of the bank. Job Requirements Strong knowledge of financial products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills,...

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally. Provide excellent customer service through various channels. Develop and implement strategies to enhance customer satisfaction. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback and suggest improvements. Ensure compliance with regulatory requirements and company policies. Job Requirements Strong knowledge of customer service principles and practices. Excelle...

As a Patient Care Coordinator, your primary responsibility will be to visit patients in order to ensure their comfort and satisfaction with the services provided. You will be required to submit a daily report detailing the rounds you have carried out to the manager. Your duties will also include keeping track of the number of patients, new admissions, and addressing any issues that may arise during night shifts. Updating the admission and discharge register will be an essential part of your role, as well as meeting with patients to ensure that they are receiving proper services from all departments. In the event of patient complaints, you will be responsible for informing the relevant suppor...

As a Customer Service Manager, your primary responsibility will be to efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. You will greet and assist walk-in customers with professionalism and courtesy, conduct initial level examination and diagnosis of customer complaints, and enter service details into the POS system accurately. Handling and resolving customer complaints promptly and effectively will also be a key part of your role. Additionally, you will be responsible for maintaining and managing spare parts inventory to ensure availability and accuracy, coordinating th...

As the Branch Manager, your primary responsibility will be to oversee the daily operations of the branch and ensure the smooth functioning of all activities. You will be in charge of managing the staff, fostering a positive work environment, and ensuring customer satisfaction. Collaborating with the Head Office, you will be involved in implementing business development strategies specific to the assigned branch. Working closely with the Counseling and Operations Team, you will educate them on the latest updates, policies, and rules. Additionally, you will be responsible for handling a team of counselors and back office operations using result-oriented strategies and planning. It will be esse...

You will be joining 1-2-Taste, a leading digital platform in the B2B food industry based in Chennai, India. As the Customer Service Manager in the Customer Service & Supply Chain department, you will report directly to the Global Supply Chain Manager. Your role will involve overseeing order fulfillment, managing customer forecasts, coordinating logistics, and handling customer service inquiries and complaints to ensure seamless communication between sales, supply chain, and customers. Your responsibilities will include owning and managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, managing customer forecasts, handling customer serv...

As a client portfolio manager in the banking sector, your main responsibilities will include managing a portfolio of clients and providing them with advisory services on savings, investment, and loan options. You will also be responsible for cross-selling banking products such as loans, insurance, and investments, as well as resolving customer queries and complaints to ensure customer retention and satisfaction. In order to drive business targets, you will need to source new savings and current account customers through various means including field visits, cold calls, and explaining account features, benefits, and documentation requirements. Additionally, you will be required to supervise b...

As a Human Resource Operations Executive on a 6-Month Contract with the possibility of extension based on performance, your primary responsibility will be to support HR operations by efficiently managing employee and candidate queries through calls, emails, and chats. You will play a crucial role in recruitment support, document verification, and addressing HR-related concerns with precision and professionalism. Your key responsibilities will include handling incoming HR queries through various communication channels, such as phone, email, and chat. It will be essential to accurately record all interactions in HR systems, like ServiceNow, and provide support during onboarding and rehiring pr...

As a Floor Supervisor, you will be responsible for overseeing the day-to-day operations on the floor to ensure seamless customer service and optimal sales performance. Your role will involve monitoring and providing guidance to the sales staff to uphold high standards of product knowledge, grooming, and customer interactions. Additionally, you will collaborate with various departments such as billing, inventory, and security to maintain operational efficiency. It will be your duty to ensure the proper display of products, cleanliness, and adherence to visual merchandising standards. Handling high-value customers and effectively resolving any complaints or queries will be a key part of your r...

As a Customer Service Manager at 1-2-Taste, a leading digital platform for sourcing food ingredients, you will play a crucial role in overseeing order fulfillment and customer service operations. Your responsibilities will include managing customer orders, coordinating logistics, handling customer forecasts, and resolving service inquiries and complaints. With a minimum of 5 years of experience in customer service roles within the food ingredients industry, you will be the core communication point between sales, supply chain, and customers, ensuring seamless and efficient operations. Your key responsibilities will involve owning and managing customer orders from receipt to fulfillment, coord...

As a Senior Customer Service Executive at 1-2-Taste, a leading digital platform in the B2B food industry based in Chennai, India, you will play a crucial role in overseeing order fulfillment and customer service operations. Reporting to the Global Supply Chain Manager, you will be responsible for managing customer orders, coordinating logistics, and handling customer inquiries and complaints to ensure seamless communication between sales, supply chain, and customers. Your key responsibilities will include managing customer orders from receipt to fulfillment, coordinating shipments with Khoek for outbound deliveries, and managing customer forecasts to set accurate inventory targets. You will ...

The job located in Ahmedabad, GJ, IN, with the job ID 13581, is in the Sales & Marketing department focusing on Water-proofing, Flooring, and repair sales in Projects business. The main purpose of this role is to lead a team of Techno-Commercial Officers to drive value/volume targets, liaise with the Project Sales team, understand customer requirements, pitch products and services to customers, collaborate with the TF/Brands Team, and generate referrals from various sources. Additionally, the responsibilities include organizing training meets, interacting with Retail, APHS, and AID teams, and developing a thorough understanding of competition offerings. The ideal candidate for this position ...

As a Senior Housekeeping Supervisor, you will be responsible for overseeing daily housekeeping operations to ensure cleanliness, hygiene, and overall guest satisfaction. Your role will involve supervising housekeeping staff, conducting regular inspections, training and mentoring team members, and managing inventory of cleaning supplies and guest amenities. You will collaborate with other departments to handle guest requests, maintain compliance with health and safety regulations, address guest complaints promptly, and ensure smooth operations through duty rosters and schedules. Additionally, you will monitor laundry operations to maintain the quality of linen and uniforms. The ideal candidat...

The main purpose of the BD/Sales Executive role at Swa Artisanal Syrups is to ensure the development and management of the company's business in the HORECA Segment (offline). You will be responsible for developing a sales strategy in collaboration with the Regional Sales Manager. This includes activities such as cold calling, door-to-door selling, and conducting product demonstrations. You will work closely with consultants and distributors to discover new prospects in Jaipur. Driving along a designated route, you will pitch Swa to potential clients and visit regular customers. It will be your responsibility to inform existing customers about product upgrades and introduce new product lines....