186 Complaint Resolution Jobs - Page 7

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must have at least 1+ year of experience in International BPO/US Sales with excellent spoken English and a neutral accent. Additionally, you should possess strong phone manners, objection handling skills, and polished communication abilities. Familiarity with CRM tools, Microsoft Office, and basic computer operations is required. As part of the Customer Service & Sales team, you will work in a fast-paced and dynamic team environment, providing services to international clients based in the USA. The role offers opportunities for growth and skill enhancement. A flexible approach to working in US time zones for night and morning shifts is essential. The minimum qualification required is a graduate degree or pursuing graduation. Join us to work with international clients, gain valuable experience in a dynamic setting, and explore opportunities for professional development and career growth.,

As the Hostel Manager, you will be responsible for overseeing all hostel operations, which include front office, housekeeping, maintenance, and food & beverage. Your primary goal will be to ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain high service quality levels. It will be crucial to prioritize customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will also be part of your responsibilities to take corrective actions as needed. You will be in charge of scheduling shifts and managing workloads to guarantee smooth operations while conducting performance evaluations to motivate employees in delivering exceptional service. Managing hostel budgets, controlling costs, and maximizing revenue will be essential tasks. Setting room rates, monitoring occupancy levels, and implementing pricing strategies will also fall under your purview. Ensuring compliance with health, safety, and hygiene regulations will be vital, along with implementing security measures to safeguard guests, staff, and hostel property. Staying updated with industry regulations and best practices will be necessary to maintain high standards of service. About Company: We are pleased to introduce The Medicity, a leading learning platform dedicated to providing future doctors and practicing surgeons with top-notch surgical techniques and skills. Our certification courses are designed to enhance surgical skills and knowledge, ensuring that medical professionals receive the best training available.,

As a Customer Support Executive at our office in Sector 14, Gurgaon, you will play a vital role in delivering exceptional customer service and contributing to the growth of our team. Whether you are a fresher or have up to 2 years of experience, this position offers you an opportunity to showcase your skills and advance in your career. In this role, you will handle customer inquiries, address complaints, and ensure that every interaction results in a positive customer experience. Your efforts will be instrumental in maintaining high levels of customer satisfaction and nurturing long-term relationships with our clients. Joining our team means accessing a range of benefits, including a competitive salary, performance-based incentives, opportunities for professional development, and a supportive work environment. Additionally, you will receive comprehensive training to enhance your capabilities and excel in your role. If you are enthusiastic about providing excellent customer support and eager to take on new challenges, we welcome your application and look forward to the possibility of you joining us.,

The primary responsibility of this role is to be the main point of contact for customers who need vehicle body repairs. You will be expected to provide accurate repair estimates and effectively communicate them to customers. Additionally, you will need to coordinate with technicians to ensure that repairs are completed in a timely and efficient manner. It is essential to stay informed about insurance procedures and ensure that all relevant protocols are followed. You will also be responsible for managing customer expectations by providing regular updates on the status of their vehicles and addressing any complaints or issues promptly to maintain a high level of customer satisfaction. Collaborating with other departments within the organization is crucial to ensure a seamless delivery of services. Furthermore, part of your role will involve promoting additional services and products to customers when appropriate. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, paid sick time, and provident fund. The work schedule is during the day, and additional incentives such as performance bonuses and yearly bonuses may be provided. The required education for this role is a minimum of secondary (10th pass). The work location is in person, requiring you to be present on-site.,

The Customer Representative Manager for our luxury e-commerce brand specializing in leather handbags is responsible for delivering exceptional customer service. Your role involves managing customer queries, overseeing exchanges and returns, resolving complaints, and facilitating customer visits. You should have a strong background in customer service within the luxury retail sector, a keen attention to detail, and a commitment to maintaining the brand's high standards. Respond promptly and courteously to customer queries via phone, email, live chat, and social media. Ensure the customer service team provides accurate and personalized responses, reflecting the brand's luxury image. Oversee the exchange and return process to ensure it aligns with the brand's high standards. Handle escalated cases with a focus on customer satisfaction and brand loyalty. Work closely with the logistics and inventory teams to ensure a seamless process. Address and resolve customer complaints with empathy and professionalism, ensuring a positive resolution. Develop and refine procedures for managing complaints to enhance the customer experience. Maintain detailed records of complaints and resolutions for continuous improvement. Organize and facilitate exclusive customer visits to our showrooms or events, ensuring a luxurious experience. Coordinate with relevant departments to prepare for visits and provide personalized service. Gather and act on customer feedback post-visit to enhance future experiences. Collect and analyze customer feedback to identify areas for improvement. Implement changes based on feedback to enhance the overall customer experience. Stay informed about industry trends and best practices to continuously elevate the customer service function. Prepare regular reports on customer service metrics, such as response times, resolution rates, and customer satisfaction. Use data to identify trends and provide actionable insights to management. This is a full-time position with occasional requirements to work beyond standard hours. It is primarily office-based with some travel required for customer visits and events. Job Types: Full-time, Permanent Schedule: Day shift Ability to commute/relocate: South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person Application Deadline: 04/06/2024,

As a Aftersales Revenue PMD Specialist, your primary responsibility is to analyze and improve the revenue performance of dealerships at an outlet level. You will be tasked with monitoring and evaluating various key performance indicators (KPIs) to identify opportunities and performance gaps in revenue initiatives such as Express Service, Service Contracts, tire program, and CRM. It will be your responsibility to review dealer and Service Advisor performance in terms of retention, sales per unit, loyalty ratio, and sales volume. Additionally, you will work closely with dealer sales personnel to ensure that accessory sales targets are met, provide forecasts for parts sales per assigned dealers, and support in the development of outlet level annual business plans. You will also be involved in monitoring Dispersion Management, increasing network expansion in Tier 3 / Tier 4 through Mobile Service Van, and explaining NSC's Aftersales related marketing communication programs. Furthermore, you will assist in developing incentive programs to meet revenue and customer satisfaction targets, manage parts inventory, review financial statements with dealer Aftersales management, and ensure customer satisfaction by addressing specific complaints and providing technical assistance to dealers. Your role will also involve conducting audits of warranty parts, providing field approval of warranty claims, and ensuring compliance with company standards and SOPs. In addition, you will oversee facility management to ensure sufficient work bay and technician capacity, recruitment and training of dealership manpower, and monitoring HR practices to control attrition. You will also maintain awareness of competitive dealership actions, conduct periodic audits for compliance, and support BPM dealers in improving operations. Regular dealer visits, communication with NSC, and preparation of Aftersales reports will also be part of your responsibilities. Your role as an Aftersales Revenue PMD Specialist requires a high level of analytical skills, attention to detail, and the ability to work effectively with dealerships to drive revenue growth and customer satisfaction. Your efforts will directly contribute to the success of the Aftersales division and the overall performance of the organization.,

As the Head of Service Branch for North India at GEA, your role will involve leading, directing, and supervising the operations of the Service Branch in the defined geography/location for the SFT Separation BU. You will be responsible for achieving budgeted sales and profitability while controlling costs effectively. Your focus will be on maintaining and driving growth in sales for spare parts, service, maintenance contract repairs, and Service products. To excel in this role, you will need to recruit, train, develop, and retain a talented team to support the Service Branch function. Ensuring the motivation, growth, engagement, and work-life balance of the Service team will be crucial. Coordinating customer service requests, responding to complaints and feedback, and providing end-to-end closure to customer issues will be among your key responsibilities. You will also be required to maintain records of visits, reports, and technical documentation of projects/equipment and the installed base. Effective coordination and communication with back office, sales, finance, and HR teams will be essential for seamless operations. Building and nurturing a network with other Service Branches, sharing best practices, and providing support as needed will be part of your role. As a leader, you will be responsible for cascading the GEA Goals and Vision to the Service team, ensuring customer satisfaction, and driving business growth. Regularly reviewing systems and processes, supporting their improvement, embracing organizational changes, and promoting digitization and excellence in service function will be critical for success in this position. To qualify for this role, you should have a B.Tech/M.Tech degree and relevant experience in handling branches and managing people. Your ability to drive growth in revenue and profitability for the assigned location/geography will be key to achieving success in this role at GEA.,

As a Sales Executive, you will be responsible for actively pursuing sales opportunities to meet or exceed the targets set by the company. Your primary focus will be on building and maintaining strong relationships with customers, understanding their needs, and ensuring high levels of satisfaction with our products and services. In this role, you will conduct tours or visits to customers to gather insights into their preferences, trends, and feedback on our products and services. By analyzing customer buying patterns, preferences, and behavior, you will identify opportunities for up-selling, cross-selling, and improving overall performance. It will be essential to segment customers based on demographics, buying behavior, and preferences to tailor sales and marketing strategies accordingly. Addressing customer complaints and concerns promptly and effectively will be a crucial aspect of your role, as you work towards satisfactory resolution and maintain positive relationships. You will also need to liaise with internal departments to ensure the timely dispatch of orders and accurate billing processes. Staying updated on industry trends, competitor activities, and market dynamics will be key to adapting sales strategies accordingly. You will be required to implement strategies to retain existing customers, including loyalty programs, special offers, and personalized services. Regular audits of customer accounts to assess satisfaction levels, identify areas for improvement, and proactively address any issues will be part of your responsibilities. Monitoring the progress of orders from placement to delivery, ensuring accuracy and timeliness, will also be essential. Efficiently planning sales trips to maximize coverage and productivity, as well as maintaining a regular schedule of visits to existing and potential customers to nurture relationships, gather feedback, and drive sales will be critical to your success in this role. This is a full-time position that requires dedication, strong communication skills, and a proactive approach to meeting and exceeding sales targets.,

As a valuable member of our team, you will be responsible for providing pre-sales and post-sales customer support through various channels such as email, online chat, and phone (both inbound and outbound). Your duties will include handling inquiries related to product information, stock availability, shipping details, order status, returns/exchanges, and refunds. It will be your responsibility to address customer complaints effectively, offer suitable solutions and alternatives promptly, and ensure customer satisfaction within specified timeframes. In addition to customer support, you will be tasked with listing and updating products on our company's website to enhance online sales. Your role will also involve creating and updating website banners regularly, as well as running social media advertising campaigns to promote our brand effectively. You will be expected to develop engaging written and visual content for each social media campaign and monitor the company's brand presence across various social media platforms. We are seeking an individual with prior experience in managing online portals and a strong understanding of order processing, cataloging, product listing, inventory management, and vendor coordination. It will be your responsibility to monitor and maintain the optimal functionality of our website and keep a close eye on sales performance, promotional activities, marketing strategies, and social media engagements across digital platforms. The successful candidate must have access to a personal laptop and be available for full-time employment during day shifts. As part of our team, you will have the opportunity to earn performance bonuses based on your contributions. While a Bachelor's degree is preferred, we value relevant work experience, with at least 1 year in a similar role and a minimum of 1 year in e-commerce operations. If you are passionate about e-commerce, possess the necessary skills and experience, and are ready to take on a dynamic role in a fast-paced environment, we look forward to receiving your application. Join us in driving our online business forward and delivering exceptional customer experiences.,

Hiring Alert!! We are seeking a detail-oriented and empathetic Customer Support Executive to enhance our customer experience. The Customer Support Executive will be responsible for managing customer queries and complaints. They will also be asked to process orders, and modifications, and escalate complaints across several communication channels. Job Description: Responding promptly to customer inquiries and resolving their issues Communicating with customers through various channels Such as Emails and Calls Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Qualifications: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma or equivalent; college degree preferred Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Customer service: 2 years (Preferred) Language: English (Preferred) Work Location: In person,

You will be responsible for supporting, training, and supervising front office staff to ensure smooth operations. Your primary focus will be on ensuring accurate and timely handling of customer-related tasks in order to enhance the overall guest experience. Handling customer complaints and special requests will also be a crucial part of your role. In addition, you will be tasked with scheduling staff shifts, managing other HR-related tasks, and maintaining an orderly reception area. Monitoring stock levels and ordering office supplies as needed will be part of your routine responsibilities. You will also be responsible for preparing monthly management reports on customer feedback, bookings, and cancellations, as well as managing the departmental budget. Enforcing cash-handling procedures, checking procedures, and credit procedures will be essential to maintain operational efficiency. The job type for this position is full-time and permanent, suitable for fresher candidates. The benefits include a flexible schedule, and the schedule is set for day shifts. There are additional perks such as performance bonuses and yearly bonuses. The ideal candidate for this role should have a Higher Secondary (12th Pass) education qualification. Proficiency in Hindi language is required for effective communication with customers. The work location for this position is in Pimpri-Chinchwad, Maharashtra, and the role requires in-person presence to fulfill the responsibilities effectively.,

As a member aligned with the Customer Support vertical, you will play a crucial role in managing and resolving customers" queries, handling escalations and complaints from dissatisfied customers, and ensuring the best resolutions are provided. Your responsibilities will include closing faults and complaints within the specified SLAs. The ideal candidate for this position should excel in the email and chat process, possessing strong typing skills. In this role, you will be tasked with creating, delivering, or exchanging concise written documentation that conveys thoughts, opinions, or information to foster shared understanding and prompt action. It is essential to provide clear meaning to the audience through the use of correct grammar, sentence structure, punctuation, and style. Candidates with any graduate-level qualifications are welcome to apply for this opportunity.,

The job involves answering incoming calls and responding to customer emails, as well as managing and resolving customer complaints. You will be responsible for selling products, placing customer orders in the computer system, and identifying and escalating issues to supervisors when necessary. Providing product and service information to customers and conducting research using available resources are also part of the role. This is a full-time job suitable for freshers. The benefits include health insurance and a performance bonus. The working schedule is during the day shift. The ideal candidate should have at least 1 year of total work experience, although this is preferred and not mandatory. The work location is in person. If you are customer-oriented, detail-oriented, and possess good communication skills, this role might be a good fit for you.,

Position: Associate Customer Support Location: Hyderabad (Work from Office) Working Days: 6 days a week Salary: 2.52 LPA Reporting To: Customer Support Manager Job Description: We are looking for a highly motivated Associate- Customer Support to join our dynamic team at ekincare , one of India's fastest-growing health-tech platforms. If you're passionate about delivering top-notch customer experiences and want to be part of a high-growth startup, this is your chance! Key Responsibilities: Handle customer queries through chat, calls, and emails Understand customer needs, provide timely resolutions, and ensure customer satisfaction Upsell relevant services based on user interactions and requirements Analyze issues and take ownership to deliver smooth customer journeys Eligibility: Any graduate (2021, 2022, 2023, 2024, 2025 pass-out) Minimum of 60% aggregate marks Skills Required: Excellent communication skills in English Ability to multi-task and prioritize in a fast-paced environment Basic proficiency in Excel and a strong problem-solving mindset Self-driven and a strong sense of ownership Who Can Apply: Freshers or candidates with up to 2 years of experience in customer support roles Comfortable working in a startup environment with a willingness to take on responsibilities independently Why Join ekincare? Be part of a growing health-tech startup transforming corporate wellness Opportunity to work with top-tier clients like Netflix, Nike, and S&P Global Attractive compensation, health benefits, and career growth opportunities

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team.

Key Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Maintain strong relationships with existing clients and provide exceptional support. Resolve complaints and ensure customer satisfaction. Update CRM software with accurate customer interaction details. Coordinate with internal teams to address customer concerns quickly. Follow up with customers for feedback and service improvement. Requirements: Female candidates only. Ability to communicate in Tamil and English , Hindi or Kannada is a plus. 6 months to 2 years of experience in a customer service or CRM role. Excellent communication and interpersonal skills. Proficient in using CRM tools and MS Office. Positive attitude and a problem-solving mindset.

Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications:Should have managed a teamKnow the job well

Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications:Should have managed a teamKnow the job well

Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications:Should have managed a teamKnow the job well

1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience. 2. Experience in handling customer queries in product based organization preferred. 3. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries. 4. Able to manage the team of sales and service department to ensure customer satisfaction. Keywords Customer Service head,customer support,Customer service*,aftersales service*

Key Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Maintain strong relationships with existing clients and provide exceptional support. Resolve complaints and ensure customer satisfaction. Update CRM software with accurate customer interaction details. Coordinate with internal teams to address customer concerns quickly. Follow up with customers for feedback and service improvement. Requirements: Female candidates only. Ability to communicate in Tamil and English , Hindi or Kannada is a plus. 6 months to 2 years of experience in a customer service or CRM role. Excellent communication and interpersonal skills. Proficient in using CRM tools and MS Office. Positive attitude and a problem-solving mindset.

Customer Service & Support Provide customer service via phone calls and chats. Effectively deal with customers, identify, and assess customer needs to achieve satisfaction. Take care of after-sales services. Build sustainable relationships and trust with customer accounts through open and interactive communication. Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Handle corporate and travel agent room sales to drive revenue Oversee and resolve all guest queries and complaints professionally Plan and direct core hotel operations including cleanliness, quality standards, and guest experience Manage team performance and ensure smooth operation of hotel departments Monitor room inventory and optimize bookings across all online platforms Ensure compliance with operational policies, standards, and procedures

Resolving customer complaints brought to your attention by phone Keeping records of customer interactions 5 days working Maintain a good relationship with new or existing customers and clients Location: Malad, Thane Required Candidate Profile Ability to compose grammatically correct, concise & accurate paragraphs Excellent English Grad/Under Grad can apply Fresher and experienced can apply Need immediate joiners

Resolving customer complaints brought to your attention by phone Keeping records of customer interactions 5 days working Maintain a good relationship with new or existing customers and clients Location: Malad, Thane Required Candidate Profile Ability to compose grammatically correct, concise & accurate paragraphs Excellent English Grad/Under Grad can apply Fresher and experienced can apply Need immediate joiners