186 Complaint Resolution Jobs - Page 6

Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities: Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have: Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required: Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities: Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have: Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required: Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

As a valuable member of the Client Servicing team at IndiaMART, you will play a crucial role in realizing the company's vision of empowering businesses across India. Your primary responsibility will involve cultivating strong relationships with clients, understanding their unique business needs, and providing tailored solutions to support their growth journey. Your contribution as an individual contributor will be pivotal in achieving monthly client retention and renewal targets, allowing you to showcase your skills and drive significant impact on the company's success. You will be accountable for: - Establishing and maintaining professional relationships with clients through telephonic and/or video interactions - Ensuring clients effectively utilize and benefit from IndiaMART's offerings - Accurately defining products/services in clients" e-catalogs - Maximizing revenue by upselling additional services and meeting fortnightly, monthly client retention, and revenue goals - Conducting systematic follow-ups and ensuring timely issue resolutions - Engaging in 10-15 meaningful telephone/video conversations with clients daily Joining IndiaMART presents an exciting opportunity to be part of the evolution of the business landscape. As a leader in the B2B marketplace, we are committed to driving innovation and reshaping how businesses engage in buying and selling. By joining us, you can look forward to: - Attractive Incentives: Our incentive programs are structured to acknowledge and reward your efforts, allowing you to increase your earnings as you achieve more. - Accelerated Career Growth: We provide a dynamic environment that fosters rapid career progression. Many employees have advanced to leadership positions within five years, with numerous success stories to inspire you. - Learning Culture: Through our I-LEAP program, you can enhance your skills while working, with attractive subsidies for personal learning and development. - Mediclaim Benefit: Our employees enjoy cashless mediclaim facilities of up to 2 lakhs without any premium deduction. - Life Insurance Benefit: You are entitled to life insurance coverage of up to 8 lakhs at no additional cost. Join IndiaMART today and be a part of a team that is shaping the future of business!,

As an Area Sales Manager based in Trivandrum, you will need to leverage your experience in the field of stationery to successfully oversee the daily and long-term operations of the company's distributors and stores within a specific geographic region. Your primary responsibilities will include setting and adjusting sales goals, supporting distributors and teams, and ensuring efficient product ordering and shipment based on regional needs. You will also play a key role in mentoring and training executives, officers, and assistant managers within your area of responsibility. In this role, you will be required to travel extensively, spending six days a week within the allocated area. Your ability to determine both long and short-term sales goals, oversee sales promotions, and provide leadership on hiring and employee retention will be critical to your success. Additionally, resolving customer complaints and service issues will be part of your day-to-day responsibilities. To qualify for this position, you must hold an undergraduate degree from a reputed institution and have a minimum of 5 years of experience in field sales, preferably in the FMCG or stationery sector. Proficiency in English and Malayalam is essential, and a willingness to travel 100% of the time is required. This is a full-time position with benefits that include cell phone reimbursement, provided meals, provident fund, and performance bonuses. If you have a passion for driving sales growth, a knack for leadership and team development, and the ability to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.,

As the Hotel Operations Manager at our company, you will be responsible for overseeing the day-to-day operations of the hotel to ensure guest satisfaction and service excellence. Your main duties will include handling guest check-in/check-out procedures, managing bookings, and addressing any customer complaints or concerns in a professional and effective manner. About Company: Fargate is a next-generation IT service provider that specializes in resolving information system-related problems and creating new business approaches to manage data and business routines. We focus on integrating modern software methodologies to help our clients streamline their operations and achieve their business goals.,

As a Front Desk Executive, your primary responsibility is to report for duty on time according to the assigned shift. It is essential to maintain a neat appearance in the designated uniform upon arrival at the Reception area. Your initial task involves ensuring the cleanliness of the entire lobby and confirming the presence of all helpers. You are expected to be well-versed in your job responsibilities, as well as the hospital's vision, mission, and policies. Knowledge of all departments, including their locations and contact numbers, is crucial. Interacting with patients and visitors in a polite and courteous manner is vital, with a focus on listening attentively and handling inquiries tactfully. Guiding patients to the correct OPDs or departments, assisting with appointment scheduling, and arranging for wheelchair assistance when needed are part of your duties. Special attention must be given to senior citizens by providing dedicated support. Understanding billing details, tariff rates, and addressing patient complaints professionally are integral aspects of your role. Daily OP rounds and periodic IP rounds are essential tasks to be performed. Distributing feedback forms to patients and ensuring their submission for review is part of the feedback process. Familiarity with health check-up schemes and effectively communicating them to patients is required. Answering phone calls courteously and promptly directing them to the relevant departments is crucial. Maintaining a positive working relationship with staff from other departments is key to ensuring efficient operations. This full-time position offers benefits such as Provident Fund and involves working in various shifts including day, evening, morning, night, and rotational shifts. Ideally, candidates should have at least 1 year of relevant work experience. The work location is on-site.,

As the Hostel Manager, your primary responsibility will be to oversee all hostel operations, including front office, housekeeping, maintenance, and food & beverage. You will ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain service quality. Your goal will be to uphold high levels of customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will be crucial to identify areas for improvement and taking corrective actions when necessary. You will be responsible for scheduling shifts and managing workloads to ensure smooth operations, as well as conducting performance evaluations to motivate employees to provide excellent service. Managing hostel budgets, controlling costs, and maximizing revenue will be key aspects of your role. This includes setting room rates, monitoring occupancy levels, and implementing pricing strategies. Ensuring compliance with health, safety, and hygiene regulations, as well as implementing security measures to protect guests, staff, and hotel property, will be essential to maintain a safe and secure environment. Staying up to date with industry regulations and best practices will also be a part of your responsibilities. Your efforts will contribute to the overall success of The Medicity, a leading learning platform dedicated to providing future doctors and practicing surgeons with the best surgical techniques and skills through certification courses.,

As a Customer Support Executive at our office in Sector 14, Gurgaon, you will play a pivotal role in delivering exceptional customer service. Whether you are a fresher or have up to 2 years of experience, this opportunity offers you a chance to grow your career while working in a dynamic environment that values customer satisfaction above all. Your primary responsibilities will include managing customer inquiries, addressing complaints effectively, and ensuring that every customer interaction results in a positive experience. By doing so, you will not only contribute to maintaining high levels of customer satisfaction but also help in building lasting relationships with our clients. We offer a competitive salary along with performance-based incentives to reward your hard work. Additionally, you will have access to opportunities for professional development and growth within the company. Our work environment is supportive and collaborative, providing you with the necessary tools and resources to succeed in your role. If you are passionate about providing excellent customer service and are looking for a rewarding career, we encourage you to apply for the position of Customer Support Executive with us. We look forward to welcoming you to our team and helping you achieve your full potential.,

You will be the Customer Representative Manager for a luxury e-commerce brand specializing in leather handbags, entrusted with delivering exceptional customer service. Your responsibilities will include managing customer queries, overseeing exchanges and returns, resolving complaints, and facilitating customer visits. The ideal candidate should possess a robust background in customer service within the luxury retail sector, a sharp attention to detail, and a dedication to upholding the brand's esteemed standards. In terms of Customer Query Management, you will be expected to promptly and courteously respond to customer inquiries through various channels like phone, email, live chat, and social media. Your role will involve ensuring that the customer service team delivers accurate and personalized responses that mirror the brand's luxury image. Regarding Exchange and Returns Processing, you will be responsible for supervising this process to ensure it meets the brand's high standards. You will also handle escalated cases with a focus on fostering customer satisfaction and brand loyalty, working in close collaboration with the logistics and inventory teams to guarantee a seamless process. Complaint Resolution will be a crucial aspect of your role, where you will address and resolve customer complaints with empathy and professionalism to achieve positive outcomes. You will also be involved in developing and refining procedures for managing complaints to elevate the customer experience, alongside maintaining detailed records of complaints and resolutions for continuous improvement. Your tasks will also include Facilitating Customer Visits, which includes organizing and executing exclusive customer visits to showrooms or events to provide a luxurious experience. Collaboration with relevant departments to prepare for visits and deliver personalized service, as well as gathering and acting on customer feedback post-visit to enhance future experiences, will be part of your responsibilities. Moreover, you will be expected to collect and analyze Customer Feedback to pinpoint areas for enhancement. Implementing changes based on feedback to improve the overall customer experience and staying updated on industry trends and best practices to consistently elevate the customer service function will be essential. In addition to your core responsibilities, you will prepare regular reports on customer service metrics such as response times, resolution rates, and customer satisfaction for Reporting and Analytics. Utilizing data to identify trends and provide actionable insights to management will be crucial in this aspect. This is a full-time position with occasional requirements to work beyond standard hours. The role is primarily office-based with some travel necessary for customer visits and events. Fluency in English is required, and the work location is in person at South Delhi, Delhi, Delhi. The application deadline for this position is 04/06/2024.,

As a member of the Client Servicing team at IndiaMART, you play a crucial role in helping the company achieve its goal of empowering businesses across India. Your primary responsibility is to build and maintain strong relationships with clients, understanding their specific needs and providing tailored solutions to support their growth and success. You will be working independently to meet monthly client retention and renewal targets, showcasing your skills and contributing significantly to the company's overall success. Your key responsibilities include conducting 4-5 in-person client meetings daily to ensure client satisfaction and maximize platform utilization. You will also focus on increasing revenue through upselling and cross-selling strategies, as well as ensuring timely follow-up, efficient closure of deals, and prompt resolution of any client complaints. Joining IndiaMART means being part of a leading player in the B2B marketplace that is driving innovation and revolutionizing how businesses engage in buying and selling. You will have access to attractive incentive programs that recognize and reward your hard work, allowing you to earn more as you achieve more. The company offers a dynamic work environment that promotes rapid career growth, with many employees transitioning into leadership roles within a span of five years, with over 500 success stories to date. IndiaMART's learning culture is supported by the I-LEAP program, which enables employees to enhance their skills while on the job. The company provides fee subsidies for individual learning and development opportunities. Additionally, employees can benefit from mediclaim coverage of up to 2 lakh with cashless facilities at no premium cost, as well as life insurance coverage of up to 8 lakh at no extra expense.,

Position: Customer Service Executive CTC: 2.8 LPA (Fixed) Work Location: HYD Work Schedule: 6 days working with 1 fixed week off (between Monday and Friday). Saturday and Sunday will be mandatory working days , and no week-offs will be granted on weekends. Job Description: Job Summary: We are seeking a dedicated and customer-focused individual to handle incoming and outgoing calls , including onboarding calls . The candidate should be able to manage queries efficiently and deliver a high level of customer satisfaction. Key Responsibilities: Manage inbound and outbound calls professionally. Conduct onboarding calls and assist new users with platform-related queries. Accurately log calls and escalate unresolved concerns. Ensure proper communication and follow the required call flow. Maintain availability as per the assigned shift and process norms. Required Skills: Strong communication skills Fluency in English, Telugu, and Hindi is preferred Basic computer knowledge and typing skills Eligibility: Any graduate (any degree) is eligible Freshers or experienced candidates are welcome

As the Front Desk Supervisor, your primary responsibility will be overseeing daily front desk operations and ensuring optimal staff performance. You will be tasked with managing guest check-ins and check-outs efficiently and in a timely manner. Handling escalated guest complaints with professionalism and resolving issues effectively will be crucial aspects of your role. In this position, you will also play a key role in training, mentoring, and evaluating the front desk team members to ensure a high level of service delivery. Monitoring room availability, coordinating with housekeeping for room readiness, and maintaining accurate records of reservations, billing, and guest profiles will be part of your daily routine. Compliance with hotel policies and safety procedures will be essential, and you will be required to assist in managing cash drawers and conducting shift audits. Utilizing suggestive selling techniques to maximize occupancy and revenue will also be a key aspect of your responsibilities. This position is full-time and permanent, suitable for fresher candidates. Proficiency in both Hindi and English is preferred. The work location will be in person, and the expected start date is 01/08/2025.,

As a Sales Executive in our company, your primary responsibility will involve conducting outbound calls to existing customers in order to maintain strong relationships and uncover new sales opportunities. You will be required to schedule appointments and hold in-person meetings with customers to present our diverse product portfolio and address their specific requirements. Your role will also include creating and delivering clear presentations that highlight the unique benefits and features of our white goods accessories. In addition, you will be responsible for generating accurate quotes, negotiating competitive pricing with customers, and efficiently processing customer orders while ensuring all information is accurately entered into our systems. A key aspect of this position is proactively identifying customer needs and suggesting appropriate solutions to help improve their business. You will also be expected to address and resolve any customer inquiries or complaints in a professional and timely manner, further reinforcing our commitment to customer satisfaction. Maintaining strong relationships with our network of white goods suppliers will be crucial to your success in this role. Additionally, you should be prepared to receive a performance bonus as part of the compensation package, and be willing to relocate to Ernakulam, Kerala, if necessary, either through your own means or with the support of an employer-provided relocation package. We are looking for candidates with at least 1 year of experience in the Electrical or Home Appliances industry, as well as 1 year of experience in B2B sales. A willingness to travel up to 50% of the time is preferred for this position, and the work location will be in person. If you are a motivated and customer-oriented individual with a background in sales and a passion for delivering exceptional service, we encourage you to apply for this exciting full-time position.,

As a professional responsible for managing online sales platforms, you will be in charge of overseeing various channels such as the company website, e-commerce portals, and marketplaces. Your primary focus will be on generating leads and converting them through digital outreach methods like email, chat, and social media. You will need to promptly respond to customer inquiries received via website forms, live chat, or email. Additionally, your role will involve creating and maintaining accurate product listings with detailed descriptions, pricing information, and appealing visuals to attract potential buyers. A crucial aspect of your job will be to track and analyze website traffic and sales data to identify opportunities for optimization. You will collaborate closely with the marketing teams to execute promotions and campaigns effectively. Furthermore, you will be expected to upsell and cross-sell products based on customer behavior and preferences. It will also be your responsibility to ensure smooth order processing by coordinating with logistics and support teams. Monitoring customer feedback and proactively resolving any complaints to enhance overall satisfaction levels will be essential. Keeping yourself updated on digital trends and competitor strategies will also be a part of your regular tasks. This is a full-time, permanent position requiring you to work night shifts during the US shift from Monday to Friday at the work location in person. If you are interested in this opportunity, please contact the employer at +91 9700544577 for further discussions.,

As part of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its vision of empowering businesses across India. Your primary responsibility will be to develop and nurture strong relationships with clients, understanding their business needs, and recommending tailored solutions to support their growth. This individual contributor role will require you to focus on achieving monthly client retention and renewal targets, providing you with a valuable opportunity to showcase your skills and contribute meaningfully to the company's success. Key Responsibilities: - Act as an individual contributor within the Client Servicing team - Build and maintain professional relationships with clients through telephonic and/or video conversations - Ensure that clients are effectively utilizing and benefiting from IndiaMART's products and services - Accurately define products/services in clients" e-catalogs - Drive revenue growth by upselling additional services and meeting fortnightly and monthly client retention and revenue targets - Conduct systematic follow-ups and ensure timely closures of deals - Address client complaints promptly and effectively - Engage in 10-15 meaningful telephone/video calls with clients on a daily basis Why Join IndiaMART: Joining IndiaMART means being part of the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Here are some of the reasons to consider joining our team: - Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. - Accelerated Career Growth: We provide a dynamic environment that fosters rapid career advancement. Many employees have reached leadership positions within five years, with over 500 success stories. - Learning Culture: Our I-LEAP program enables employees to learn and grow while working, offering attractive fee subsidies for individual learning and development. - Mediclaim Benefit: Employees can benefit from up to 2 lakh in cashless medical facilities at no cost to them. - Life Insurance Benefit: Employees can avail of life insurance coverage of up to 8 lakh without any additional premium.,

The Customer Service Executive plays a crucial role in the Customer Experience department by assisting customers, partners, and stakeholders with their queries and needs. As a brand ambassador for the company, you are responsible for ensuring excellent customer service and promoting customer centricity within the organization. Your main responsibilities include providing top-notch customer service, enhancing the overall customer service experience, and driving organic growth. You will take ownership of customer issues, ensuring they are resolved efficiently and effectively. It is essential to establish a clear mission of improving service quality and implementing strategies to achieve this goal by staying informed about industry developments and implementing best practices. In addition, you will be tasked with developing service procedures, policies, and standards, analyzing Management Information System (MIS) data to enhance productivity, and maintaining accurate records of customer interactions. Mentoring and developing the customer service team will be a key aspect of your role, fostering an environment where employees can excel through encouragement and empowerment. Managing the approved budget, maintaining workflow priorities, and optimizing available resources to meet qualitative and quantitative targets are also part of your responsibilities. Your ultimate objective is to elevate service quality and customer focus within the organization, thereby improving customer satisfaction, loyalty, and retention. Monitoring social media platforms and engaging in relevant discussions to enhance brand image and explore business opportunities is crucial. Furthermore, you will collaborate with various stakeholders to ensure prompt and effective resolution of customer complaints and grievances. By managing employee morale and engagement levels, you will contribute to Capital First's ability to deliver best-in-class service to customers. The ideal candidate for this role should hold a Graduation degree and have a minimum of 2-5 years of experience in Customer Service.,

The ideal candidate should have experience in managing Corporate office food services. Prior to the commencement of food service, it is essential for candidates to sample the prepared food as a means to ensure palatability and flavor consistency. It is crucial for applicants to meticulously monitor food preparation techniques, portion sizes, and presentation standards to guarantee that each dish meets or exceeds expectations. Moreover, candidates should devise methods to assess and enhance customer satisfaction levels. Addressing complaints regarding food quality and service is a vital aspect of the role, and candidates must ensure that such issues are promptly and effectively resolved. By taking a proactive approach, candidates will conduct regular reviews of operations to identify areas for improvement in service quality, safety measures, and overall performance. Additionally, determining the popularity of various food offerings among consumers is key. Responsibilities also include overseeing supply and equipment inventories, as well as maintaining comprehensive records on cafeteria operations. Managing Tuck Shops involves end-to-end supervision, including inspecting product varieties, monitoring expiry dates, ensuring appropriate quantity stocking, and timely replacement of items based on market trends. An integral part of the role involves event management within the Food & Beverage sector. This includes organizing both indoor and outdoor events, collaborating closely with catering vendors to determine suitable food quantities and types. Planning food festivals, coordinating special lunches, and liaising with hotels for bookings for specific meals are essential tasks. Furthermore, creating diverse menus tailored to employee preferences and incorporating feedback from employees are crucial elements of the role. The candidate should possess strong organizational skills and a keen attention to detail to successfully manage the various aspects of Corporate office food services.,

As a Technical Support Specialist for Topcoat at RN site, your primary objectives will include providing online technical support, assisting in achieving the agreed Consumption per car values, supporting the attainment of sales volume and value targets, as well as conducting line trials, testing, and continuous improvement initiatives. Your main responsibilities will involve efficiently planning products and services, monitoring consumption-related measurables, taking necessary actions to control consumption, coordinating with internal departments and customers for successful technology development and implementation, staying updated on customer and market trends, offering proactive technical support for improvement and issue resolution, fostering strong customer relationships to identify business opportunities, adhering to safety protocols, ensuring color harmony, supporting block closure activities, generating timely reports for customers and internal reviews, as well as facilitating the resolution of field complaints in collaboration with the Lab and customers. To qualify for this position, you must hold a Professional Qualification (Degree / PG Diploma) in Paint Technology, possess 4 to 6 years of working experience, and demonstrate technical expertise in handling customers independently, product knowledge, application techniques, and effective communication skills.,

About CGH Earth: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Position Summary: We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth's iconic experiential resorts. This role is responsible for designing and delivering hotel training programs, nurturing a learning culture, and driving service excellence through structured learning frameworks. The ideal candidate will have strong exposure to resort operations training, guest experience enhancement, and soft skills development within a luxury or boutique hotel setting. Key Responsibilities: - Develop, implement, and manage hospitality training programs across operational departments such as Front Office, Housekeeping, Food & Beverage, Culinary, and Spa. - Conduct detailed training needs assessments (TNA) to identify learning gaps and enhance team performance. - Facilitate high-impact classroom sessions, on-the-job training, and experiential learning modules tailored to the needs of a luxury resort environment. - Lead the new hire onboarding and induction programs, ensuring cultural alignment with CGH Earth values and seamless integration into the resort's service philosophy. - Create and monitor learning and development plans that support employee growth, leadership readiness, and departmental succession planning. - Collaborate closely with property HODs to deliver customized training interventions for guest satisfaction, complaint resolution, grooming, hygiene, and SOP adherence. - Champion a service-first, learning-focused culture by coaching departmental trainers and developing internal learning champions. - Liaise with the corporate L&D team for the rollout of organization-wide initiatives such as digital learning, leadership development, and behavioral skill enhancement. - Track, document, and report training metrics using internal systems to ensure statutory compliance and audit readiness. - Introduce performance coaching tools and soft skills modules in areas like communication, team dynamics, time management, and emotional intelligence. - Contribute to talent development strategies that improve employee engagement, service consistency, and hospitality service standards. Qualification & Skills: - Graduate in Hotel Management or related field. - 5-12 years of total experience. - Proven experience in designing and delivering training programs in luxury hotels, eco-resorts, or experiential hospitality brands. - Strong understanding of hospitality operations, guest expectations, and the skills required for excellence in frontline service delivery. - Effective communicator with the ability to engage, coach, and inspire team members at all levels. - Familiar with modern training technologies, e-learning tools, and blended learning methodologies. - Strong documentation, compliance, and follow-up capabilities. - Proficiency in English is a must; knowledge of Malayalam will be an added advantage. Why Join Us: - Be part of an award-winning hospitality group redefining luxury through sustainability and local immersion. - Lead meaningful learning initiatives at one of India's most celebrated eco-resorts. - Join a purpose-driven work culture that invests in people development, employee engagement, and long-term career growth. - Work in a vibrant, multicultural environment that encourages innovation and values human connections.,

Responsibilities: * Manage e-catalogs on Indiamart * Resolve complaints promptly * Maintain accurate data records * Meet sales targets through effective communication * Cold calling potential customers

General Reservations Voice Process Eligibility Criteria: Minimum 8th or 9th-grade quality in B2 select OR Amcat score above 65 Only graduates with at least 1 year of international customer service experience No undergraduate (UG) candidates eligible Job Details: Location: Gurgaon (Office-based) Shift: 5 days rotational shifts with 2 days rotational offs Transportation: Both-side cabs provided Salary: Up to 30,000 in-hand Selection Process: HR Screening Amcat Test (minimum 65 score) Operations Round

Are you ready to make a meaningful impact on customer experience in a dynamic environment Fusion CX is currently seeking Customer Service Associates in Kolkata and we are looking for motivated individuals like you to join our team. With a strong commitment to quality and inclusivity, Fusion CX offers an excellent opportunity for you to grow your skills and advance your career. If you are a woman seeking customer service associate roles in Kolkata and are prepared to support customers through voice, chat, and email channels with a strong passion for problem-solving, then we encourage you to apply now for this exciting job opportunity in Kolkata and begin your journey with us! As a Customer Service Associate at Fusion CX Kolkata, you will have the following role and responsibilities: - Manage Voice Support, Chat, and Email applications for Customer Support - Respond to customer inquiries and effectively resolve issues - Conduct research using available resources to find necessary information - Address and resolve customer complaints related to product sales and customer service matters - Provide customers with product and service information - Process forms, orders, and applications as requested by customers - Identify and escalate priority issues, reporting them to management when necessary - Follow up on complex customer calls as needed - Document call notes and reports and update them in the CRM system - Obtain and evaluate all relevant data to address complaints and inquiries - Document details of comments, inquiries, complaints, and actions taken Job Requirements and Preferred Candidate Profile for the Customer Service Associate Role in Kolkata: - Bachelors degree - 6 months to 1 year of customer service experience preferred - Freshers are also welcome to apply - Excellent communication skills in English and Hindi, both verbal and written with proper grammar - Good computer skills and typing speed (28-30 wpm) - Candidates pursuing graduation through distance learning may also apply, provided that their examinations are scheduled after 6 months from the date of joining Why Join Fusion CX At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the commitment of our team members. Here are some reasons why Fusion CX is the right place for you: - Diversity & Inclusivity: We value a supportive environment where all employees can thrive, making this role exclusive to women. - Career Advancement: As a growing company, Fusion CX offers opportunities for professional development and growth within the customer service field. - Competitive Benefits: Enjoy a fixed CTC with additional perks in a full-time, permanent role. Do not miss the opportunity to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and advance your career with a CX transformation company!,

As a Customer Service Executive at our Retail Banking unit in Delhi, your primary responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and needs. You will play a crucial role as a brand ambassador for our company, ensuring a positive customer experience. Your key responsibilities will include providing exceptional customer service, promoting a customer-centric approach within the organization, and driving organic growth. You will be expected to take ownership of customer issues, ensuring they are resolved efficiently and effectively. Additionally, you will be tasked with setting a clear mission to enhance service quality and implementing strategies to achieve this goal by staying abreast of industry developments and best practices. Developing service procedures, policies, and standards will be a part of your role, along with analyzing management information systems (MIS) to enhance productivity. You will also be responsible for recruiting, mentoring, and developing customer service resources, fostering an environment that encourages their success. Managing the approved budget, maintaining workflow priorities, and optimizing resources to meet targets will be essential aspects of your position. Your ultimate objective will be to elevate service quality and customer focus within the organization, thereby boosting customer satisfaction, loyalty, and retention. Furthermore, you will be required to monitor and actively engage in discussions on social media platforms such as Twitter, Facebook, and other relevant sites. By exploring business opportunities and ensuring swift resolution times through appropriate follow-up, you will contribute to improving our brand image and customer grievance handling mechanisms. Collaboration with various stakeholders within the organization will be necessary to swiftly resolve customer complaints. By managing employee morale and engagement levels effectively, you will help us deliver best-in-class service to our customers. To qualify for this role, you should hold a graduate degree in any discipline and possess 0-2 years of experience in customer service. Join us in our mission to enhance customer satisfaction and service quality while upholding the values of our organization.,

You will be responsible for providing efficient customer support by ensuring that customers receive excellent and consistent service. Your main focus will be to meet and exceed service standards and agreements while executing all customer-facing transactions in line with the company's strategy to enhance satisfaction and ensure timely service delivery. Your key responsibilities will include meeting Service Level Agreements (SLAs) to strengthen customer loyalty and retention. It will be crucial to ensure that agreed SLAs are met under all circumstances. In handling complaint resolution, you will be expected to professionally diffuse situations with dissatisfied customers, identify the cause of product or service issues, select the best solution, expedite resolution, and follow up to ensure customer satisfaction. Additionally, you will manage and address customer complaints, escalating unresolved issues to senior staff when necessary. To ensure client satisfaction, you will need to deliver services and solutions in a timely and successful manner according to client needs and objectives. You may also be required to assist with challenging client requests and escalate them to the concerned department for resolution. The ideal candidate should have 2-3 years of experience in a customer-centric role within an international BPO or call center. Strong team management, negotiation, and problem-solving skills are essential, along with excellent organizational skills and attention to detail. Proficiency in English is a must, while knowledge of Arabic is a plus. Being a team player, highly motivated, and capable of working under pressure during peak periods is crucial. Furthermore, the ability to review grant and contract documents for terms and conditions will be beneficial. Additional Information: - Experience: Minimum 1-3 years - Qualification: Graduate,

As a CSO Front Desk Executive at SANSKARA, you will play a crucial role as the initial interface for our esteemed patients. Your responsibilities will include managing front desk operations, scheduling appointments, and maintaining seamless communication with the Head Office to ensure efficient service delivery. At SANSKARA, we are driven by an unwavering commitment to excellence in the Healthcare & Service industry. Our dedication to providing exceptional care to our patients in the field of Audiology sets us apart as a trailblazing force. By delivering cutting-edge hearing devices and unparalleled pre- and post-sales services, we aim to enhance the quality of life for our patients. As a Front Desk Executive, your primary responsibilities will involve managing patient walk-ins, scheduling and following up on appointments, tracking hearing aid product requests, and coordinating with the Head Office Operations Team to ensure a smooth service experience. You will also be required to maintain records and data using Excel and computer systems to facilitate efficient operations. To excel in this role, you should possess basic to intermediate knowledge of Excel and computer systems, along with excellent communication and interpersonal skills. While prior experience in healthcare or front desk roles is preferred, we welcome individuals who are passionate about making a difference in the lives of others to join our dedicated team at SANSKARA. If you are a proactive, well-spoken individual who shares our commitment to exceptional patient care and service delivery, we invite you to be a part of our journey towards excellence. Join us at SANSKARA and contribute to our mission of transforming lives through innovative audiological solutions.,