277 Complaint Resolution Jobs - Page 6

Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated Book of Relations (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial goals of customers and providing financial planning assistance. Competition Analysis for giving professional advice to customer Fix self appointments everyday from the given customer database as per the campaign Sales Focus on cross-sell & up-sell opportunity in allocated customers. Ensure successful completion of licensing as per MLI standards MEASURES OF SUCCESS TAT adherence for updating System - CRM Next Successful completion o...

As a Waterproofing Technical Officer, you will be a field technical resource responsible for supporting the business of waterproofing products. Your role will involve imparting practical training to contractors, providing technical expertise to internal and external stakeholders, handling on-ground complaint escalations, and contributing as a key technical pillar in product field trials. Your key responsibilities will include conducting practical training for top contractors, providing on-the-job training for Trade and Territory Manager-Painter Partnership (TM-PP), closely connecting with top contractors as the Birla Opus waterproofing technical point of contact, assisting in site conversion...

You will be responsible for managing the portfolio movement and controlling losses for a specific product in the assigned region. This includes ensuring that roll forward rates to higher buckets are maintained within defined parameters. You will need to analyze and maintain zero delinquency within required parameters, policies, and systems. Dealing with delinquent customers, publishing MIS, and reviewing daily collections, pending cases, and expected delinquency will be part of your daily tasks. Effective interdepartmental communication with operations, credit, and sales is crucial. You will need to identify negative areas and negative profiles, develop systems that meet local requirements, ...

As a candidate for this role, you should possess 0-1 years of experience and have proficiency in MS Office, Mail Writing, Strong organizational and coordination abilities, Basic Hardware Knowledge, Complaint Resolution, KPI Tracking, Good Communication Skills, and Writing Skills. A Graduation or Diploma qualification is required for this position. You should be able to effectively handle feedback and criticism by viewing them as opportunities for growth and improvement. Your strength lies in your ability to maintain productivity by adopting efficient methods and strategies. You should be comfortable working both in team environments and independently, showcasing adaptability and collaboratio...

As a Service Manager in the Electric Motor Manufacturing industry located at MIDC - Andheri East, Mumbai, you will play a crucial role in leading a team to deliver exceptional customer service. With over 15 years of experience (preferably in the motor industry), you will be responsible for managing customer service requirements efficiently within specified timeframes. Your primary responsibilities will include coordinating with the Design and QA teams to address product complaints effectively, conducting training programs for service centers on product features and new developments, and managing critical customer complaints with utmost efficiency. Collaboration with sales, production, and de...

Key Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Maintain strong relationships with existing clients and provide exceptional support. Resolve complaints and ensure customer satisfaction. Update CRM software with accurate customer interaction details. Coordinate with internal teams to address customer concerns quickly. Follow up with customers for feedback and service improvement. Requirements: Female candidates only. Ability to communicate in Tamil and English , Hindi or Kannada is a plus. 6 months to 2 years of experience in a customer service or CRM role. Excellent communication and interpersonal skills. Proficient in using CRM tools and MS Off...

We are seeking young, energetic, and dynamic individuals who are eager to pursue a career in a fast-paced environment. As a position holder, you will work as an individual contributor, focusing on building and managing productive, professional relationships with clients. Your primary goal will be to ensure that clients are utilizing and benefiting from IndiaMART effectively. It will be your responsibility to ensure that the products/services listed in clients" e-catalogs are accurately defined. You will be expected to maximize revenue by upselling additional services and meeting fortnightly and monthly client retention and revenue targets. Additionally, systematic follow-up and timely closur...

As a Customer Support representative in this role based in Chennai (OMR & Ekkattuthangal), you will be responsible for handling inbound calls, chats, and emails from customers. You will address customer queries, inquiries, resolve complaints, and provide effective solutions in a timely manner. It is essential to maintain a high level of product knowledge to ensure accurate and efficient assistance to customers. We are looking for candidates with any degree qualification, aged up to 28, who are comfortable working in a general shift. Both male and female candidates are welcome to apply for this position. This is a full-time, permanent opportunity suitable for freshers. The working schedule in...

The Customer Grievance Officer (CGO) plays a crucial role in resolving customer queries efficiently and effectively, ensuring zero repeats and escalations. As a CGO, you will be responsible for managing customer grievances within defined timelines. You will oversee operations activities in one or more districts, visiting designated locations for specified durations. Your primary duties will include attending to all complaints from customers, collating complaints received at access points, and sharing them with the central team through CRM. As a frontline ambassador of the bank, you will educate customers on the grievance redressal mechanism, resolution timeframes, contact details of the Prin...

As a proactive and experienced Front Desk Staff, your primary responsibility will be to oversee hostel operations, manage other staff, and ensure the smooth and efficient functioning of the facility. You will be required to supervise all operational aspects of the hostel, which includes maintenance, cleanliness, and staff management. Additionally, you will need to coordinate with vendors, contractors, and service providers, handle resident admissions, documentation, and billing, conduct periodic audits and safety checks, address complaints, and ensure timely resolution. It is crucial to support the warden and report to the hostel committee. To qualify for this role, you must be a graduate wi...

As a part of this role, you will be responsible for completing day-to-day complaints and updating completed jobs on the portal. Your primary task will involve ensuring that all complaints are addressed promptly and effectively. Additionally, you will play a key role in updating the portal with information regarding completed jobs. Your attention to detail and ability to work efficiently will be crucial in fulfilling these responsibilities.,

You will be responsible for assigning housekeeping tasks to staff and inspecting their work to ensure that the prescribed standards of cleanliness are met. As a supervisor, you will need to coordinate the activities of the housekeeping team, assign and inspect cleaning tasks to ensure high standards are maintained, and provide training and ongoing guidance to new housekeeping staff. Monitoring inventory levels of cleaning supplies and equipment will be part of your duties, and you will need to place orders as needed. Regular inspections of guest rooms and common areas are required to maintain cleanliness throughout the property. Addressing and resolving guest complaints or concerns related t...

The Automotive Customer Relations Manager works closely with department managers to develop and implement a customer relations program aimed at fostering and retaining a loyal customer base. Serving as the dealership's goodwill ambassador, you will play a pivotal role in ensuring customer satisfaction and enhancing the overall customer experience. Your primary responsibilities will include resolving customer complaints by coordinating factory assistance when dealership resources are insufficient. You will also oversee the preparation of new vehicles for delivery, ensuring that customers are well-informed about warranty details, maintenance schedules, and the proper use of vehicle features, e...

The role requires you to engage with customers to understand their needs and provide assistance in making informed buying decisions. You will be responsible for introducing products, completing sales transactions, achieving sales targets, and handling returns or repairs. Additionally, you will need to adhere to procedures and implement cost-saving measures in store management. Managing stock levels, ensuring replenishment, displaying products attractively, and securing them daily are also key responsibilities. It is imperative to prevent theft, manage dead stock, and support marketing efforts. Collaboration with competitors for process improvements is essential for the role. You will be expe...

Job Description: Branch Service Incharge (BSI) Company: Stovekraft Ltd Industry: Kitchen Appliances / Consumer Durables Role Overview As a Branch Service Incharge (BSI), you will lead the after-sales service operations for the region. Youll be responsible for managing field technicians, ensuring timely customer resolutions, maintaining service quality, and coordinating with dealers and distributors. Key Responsibilities Oversee after-sales service operations across the region. Lead and manage a team of field service technicians. Ensure timely and effective resolution of customer complaints and service requests. Monitor repair quality, spare parts inventory, and service turnaround times. Main...

Opportunity to work with a global brand Opportunity to work in a high visibility leadership role Job Description Develop and implement the OE service strategy aligned with overall business objectives and requirements. Collaborate with R&D, regional heads, and field teams to support new product testing and gather performance feedback on new and existing vehicle platforms. Initiate product surveys and Voice of Customer (VOC) studies to enhance products and processes, ensuring alignment with marketing, quality, and R&D functions. Build and maintain strong relationships with senior service leadership at OEMs to strengthen service presence and drive collaboration. Support participation in joint c...

You should have a minimum of 5 years of experience working at the front desk and possess a good understanding of other hotel departments. Your responsibilities will include verifying documentation and folders of guests, particularly during night audit. You will be required to coordinate and monitor the operations of all departments during night hours, with a focus on security and maintenance. Additionally, you will need to supervise the housekeeping staff to ensure they are prepared for the next day. It will be part of your role to address and resolve guest complaints promptly and efficiently. Providing timely and accurate customer service is essential, and you will be expected to handle com...

As a customer service representative at Bonvive India Limited, you will play a crucial role in ensuring customer engagement, service orientation, and quality delivery. Your responsibilities will include managing inbound and outbound voice processes, handling customer service inquiries, and monitoring workloads to ensure efficient resolution of customer issues. It will be essential for you to identify and assess customer needs in order to achieve satisfaction, demonstrating strong phone etiquette and active listening skills throughout the process. You will be expected to have hands-on experience with service desk ticketing systems, be familiar with web portals and mobile applications, and mai...

As the Dealer Coordinator for Tamil Nadu at AguaClans, your primary responsibility will be managing and supporting our dealer network in the region. You will play a crucial role in facilitating communication between the company and dealers, overseeing order management, monitoring sales performance, and enhancing our market presence across Tamil Nadu. Your key responsibilities will include building and nurturing strong relationships with existing dealers, serving as their main point of contact, and addressing their queries and concerns effectively. You will also be tasked with conducting regular visits to dealers, providing them with product information, and ensuring their satisfaction with o...

You will play a key role in promoting and selling Bearings to customers by conducting presentations, demonstrations, and technical discussions to highlight the advantages of our products. Your responsibilities will include managing the product lifecycle, ensuring alignment with business objectives, and meeting customer needs effectively. As a part of the Sales & Technical Support team, you will be responsible for achieving monthly targets in coordination with the on-field Sales Executives and Area Sales Managers. Your focus will be on expanding the customer base in each region by collaborating with the local Sales team. It will also be your responsibility to meet the purchase targets set by ...

When you join Accurate Background, you play a crucial role in ensuring that every new hire sets off on a path to success. Your contributions are vital to fulfilling the company's mission of enhancing the background screening process by providing visibility and insights that empower clients to make informed and unbiased decisions. In this role as a Training and Quality Manager, you will oversee training programs, uphold quality standards, and enhance the performance of employees within the Customer Service Department. Collaborating with the Senior Manager of Customer Service and other internal stakeholders, you will identify areas for improvement in existing workflows and drive efficiency acr...

The role involves assigning responsibilities to workers and inspecting work to ensure compliance with cleanliness standards. You will investigate and address complaints regarding housekeeping services and equipment. It is essential to prioritize rooms that require immediate cleaning and coordinate work assignments based on check-outs or discharges. Additionally, you will oversee departmental operations and conduct orientation and training sessions to explain policies and demonstrate equipment usage. As a supervisor, you will train housekeepers in cleaning and maintenance tasks, regularly inspect rooms and common areas for cleanliness, and schedule shifts while arranging substitutes for absen...

The role involves Workflow Coordination by developing and maintaining detailed flowcharts for all business processes to ensure clarity and efficiency. You will serve as the primary point of contact for clients, addressing inquiries and concerns promptly. Regularly soliciting and analyzing client feedback to enhance service quality is also a key responsibility. You will act as the primary point of contact for client complaints, escalating issues as necessary. Facilitating communication between departments to ensure smooth process execution is essential. Identifying inefficiencies and implementing improvements to enhance productivity is a crucial part of the role. Maintaining comprehensive rec...

You will be responsible for answering phone calls, emails, or chat messages to address customer questions and concerns. Your main focus will be on resolving complaints and issues in a timely and professional manner. This includes handling customer complaints effectively and ensuring customer satisfaction. Additionally, you will be processing orders, managing returns, and processing refunds both for online and in-store purchases. Furthermore, you will play a key role in providing accurate and detailed information about products, services, and company policies to customers. It is important to maintain customer records by keeping track of interactions and relevant information to provide persona...

You will be responsible for overseeing the daily performance of the staff, ensuring that rooms and common areas, including stairways and lounge areas, are maintained clean and tidy. Your duties will involve training housekeepers on cleaning and maintenance tasks, scheduling shifts, and arranging replacements in case of absence. It will be your responsibility to establish and educate the staff on cleanliness, tidiness, and hygiene standards. Additionally, you will be required to motivate team members, resolve any issues that may arise on the job, respond to customer complaints and special requests, and monitor and replenish cleaning products stock. Participation in large cleaning projects as ...