186 Complaint Resolution Jobs - Page 5

As a Sales Officer, your primary responsibility will be to visit hospitals in order to engage with Doctors, Physicians, Distributors, and Chemists to promote and recommend products effectively. You will be expected to achieve both primary and secondary targets while maintaining control over outstanding balances with distributors. Building and maintaining strong relationships with Doctors to increase prescription generation and with pharmacies to enhance business generation will be crucial. In this role, you will work on optimizing the business potential of your territory by identifying new areas for expansion, appointing new distributors, ensuring retail coverage, and activating doctors. It will also be important to keep a close eye on the competition by regularly gathering information on pricing, products, new product launches, promotional schemes, delivery schedules, and merchandising strategies. A customer-centric approach is essential in this position, as you will be responsible for addressing customer complaints by investigating the issues, developing effective solutions, preparing detailed reports, and providing recommendations to the management. Adhering to the Beet and Route Plan is a key aspect of your daily responsibilities. Your tasks will involve visiting various types of stores including Ayurvedic, Pharma, and General Stores, as well as engaging with Prescription & Dispensing Vaid/Doctors while maintaining accurate records of these interactions. The ideal candidate for this role should have a minimum of 0-5 years of relevant experience and hold a Bachelor's Degree, with candidates possessing Pharma Degrees being preferred. Previous experience with leading Ayurvedic/pharma companies would be an advantage. This position is full-time and permanent, offering benefits such as cell phone reimbursement, leave encashment, and Provident Fund. The work schedule for this role is in the morning shift, and the work location will require in-person presence. We are looking for a dedicated and proactive individual who can effectively manage sales activities, foster strong relationships with key stakeholders, and contribute to the growth and success of our organization.,

The role involves overseeing customer relationships and keeping them informed about product updates. You will be responsible for resolving customer complaints, expanding the customer base, and conducting business reviews. Understanding individual requirements and planning a competitive strategy are key aspects of the job. Collaboration with management teams is also a part of the role. This is a full-time position with benefits including Provident Fund and a performance bonus. The work schedule is day shift. The ability to commute or relocate to Gurugram, Haryana is required for this role. As part of the application process, you will be asked about your salary expectations. The ideal candidate should have at least 1 year of total work experience, preferably in customer service. Proficiency in English is required for this position. The work location for this role is in person.,

You will be responsible for managing and carrying out customer billing and invoicing activities. This includes processing customer orders using company software and coordinating with relevant teams. You will be required to follow up on orders and ensure timely coordination with clients and internal departments. Additionally, you will manage and coordinate logistics to ensure smooth operations and timely delivery of orders. Handling customer complaints and resolving their issues in a timely and professional manner during the order processing stage is a key aspect of the role. You will also be responsible for coordinating with the outside sales team and other team members to achieve company sales targets. Maintaining and updating the company's digital library, processing and reporting on office expenses, and managing data for the assigned tasks are also part of the responsibilities. In this role, you will manage and order office supplies, ensure that the office is well-maintained, organized, and secure, and prepare presentations, spreadsheets, and reports. You will be expected to work the night shift in person. Additionally, you may be required to perform other administrative tasks as needed to support office functions.,

The Customer Service Representative role in the Finance entity provides first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, and other Consumers. You will ensure timely and accurate responses with a high level of customer satisfaction. This is a 24/7 support role with a flexible schedule. As a Customer Facing (CF) CSR, you will have a broad understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations through various contact channels. You will be the primary contact for BP telephone-based enquiries from Key Customers. Your key responsibilities include: - Implementing day-to-day customer service tasks to meet customer expectations and performance indicators. - Serving as a point of contact for key account customers and addressing their enquiries. - Resolving customer issues proactively and efficiently. - Providing customer service via various channels including internet, phone, fax, and email. - Monitoring supply outages and responding to orders promptly. - Logging, assigning, and tracking customer queries and requests. - Supporting GBS activities and triaging high-risk customer issues. You should have: - A Level standard education or equivalent. - 2-3 years of customer service experience in a telephone environment, preferably with Key Account Customers. - Strong communication, time management, and problem-solving skills. - Motivation and ability to build effective relationships. - Experience with SAP, Siebel, and MS Office applications. This role may require negligible travel and is eligible for relocation within the country. It is a hybrid of office and remote working. Please note that employment may be contingent upon adherence to local policies, including background checks and pre-placement screenings.,

The position holder will be responsible for managing a team of 5-6 individuals. You will be expected to build and maintain productive and professional relationships with clients. Your key tasks will include accurately planning, forecasting, and achieving fortnightly and monthly client retention and revenue targets from the assigned set of clients. It will be crucial to maximize revenue by upselling higher value services and meeting the client retention and revenue targets on a regular basis. You will need to follow a systematic approach to follow-up with clients and ensure time-bound closures. Additionally, prompt resolution of any client complaints will be essential to maintain client satisfaction. The role will also require you to conduct 4-5 in-person meetings (F2F) with clients onsite on a daily basis to discuss their requirements and provide necessary support.,

Roles & Responsibility Manage Service & Operations of Flagship Branch. Review Branch Operations Reports and Control Reports. Responsible for updating regulatory display items for the branch. Maintain good Branch Service Index (Service Standards Score Card) & Branch Health Score Card (Operations Score Card) on Monthly basis. Track & Close Attachment Orders and Regulatory Notices i.e. receiving Notices Arranging required data & submission to the Authority in prescribed timelines. Track & close CRM for the Branch (virtual queries/complaint resolution & Leads assignment & closures) Co-ordination with Operating Agencies and Branches on day-to-day basis. Quality check for all Financial (FD RD Account opening) and Non-Financial (accounts maintenance) instructions to ensure quick processing at Back-end. Track Branch Leads, allocation and closure to participate in Branch Book improvement & profitability. Efficient management of Teller Counter for Cash & Non Cash Transactions. Efficient Lobby Management for Service related requirements of Branch Customers. Submission of Cash & Non Cash reporting for the Branch on time & ensure frequent monitoring of all over-aged cases (deferrals, TODs etc.

As a Sales and Store Manager, your key responsibilities will include understanding customer needs and assisting with buying decisions. You will be expected to introduce products, complete sales transactions, and achieve sales targets while handling returns or repairs efficiently. Additionally, you will need to adhere to procedures and cost-saving measures in store management, manage stock levels, ensure replenishment, and display products attractively while securing them daily. It will be essential for you to prevent theft, manage dead stock, and support marketing efforts effectively. Collaboration with competitors for process improvements will also be a part of your role. You will be responsible for collecting customer feedback to enhance satisfaction and store ratings. Addressing customer queries and complaints per company guidelines will be crucial in ensuring customer satisfaction and loyalty.,

You are urgently seeking a Service Delivery Head (AGM/DGM level) to oversee the smooth execution and delivery of services. You should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction. Overall, you will be in charge of a business in terms of network operation, deployment, complaint resolution, and customer relationship management. It will be your responsibility to ensure branch performance aligns with company policy and procedures, manage and develop branch personnel, and plan, implement, and manage all required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision. Desired Profile: - Age: Under 40 years - Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities. Key Responsibilities: - Build Operational Efficiency - Design and implement a strategy for expanding operational support services and network in line with sales forecast or approved expansion plans - Monitor branch performance to ensure high productivity levels for specified customer uptime - Responsible for timely execution of special projects/up-gradation assignments - Assume overall responsibility for supporting technical customer care as per laid down norms and monitor complaint resolutions - Monitor and track implementation of various new infra for existing network and customers - Support rollout of new platforms like GIS, FWMP, CRM, GPON, etc. - Review recommendations received from Branches for implementation of new projects, provide required resources, and monitor implementation - Drive Business Results - People Management & Development - Overall Custodian of Organizational Culture & Values - Compliance to safety norms & SOPs Preferred Experience in Telecom/ISP.,

As a Retail Sales Associate, your main responsibility is to ensure a high level of customer satisfaction by demonstrating an excellent work ethic and time management skills. You will be tasked with developing and arranging promotional material and in-store displays, as well as ensuring adherence to standard operating procedures and store etiquette. Additionally, you will assist the store manager in stock management and maintaining accurate records, all while working towards monthly or annual sales targets. Key tasks include sales activities such as inviting customers to the outlet, introducing them to the concept of MYOP, demonstrating and presenting products, and supporting customers in finding the right perfume. You will also be responsible for maintaining store cleanliness and merchandising, conducting stock audits, managing daily sales reports (DSR) and store closing procedures, placing stock requests to the head office, validating and receiving stock, as well as handling and resolving customer complaints. To be successful in this role, you are required to have 1 to 3 years of retail experience, with prior experience in retail perfumery being an added advantage. In return, you will be part of a vibrant and dynamic team, have access to the management team, and be part of an organization known for offering incentives ranging from 0.5x to 3x times your salary.,

As a CRM Executive at Beyoung Folks Private Limited, located onsite in Udaipur (Rajasthan), you will play a crucial role in ensuring exceptional customer service experiences. Beyoung is a rapidly growing fashion brand known for curating the latest trends with an emphasis on premium quality, diverse collections, and affordability. With a strong focus on customer satisfaction, we are dedicated to empowering individuals to look and feel confident every day. In this role, you will be responsible for promptly responding to customer inquiries through chat, email, and calls. Your main duties will include providing information, assisting with product selection, handling order inquiries, and addressing general customer concerns. Your goal will be to efficiently resolve complaints and issues, aiming for first-contact resolution whenever possible. Additionally, you will process returns, exchanges, and refunds in line with company policies and collaborate with various departments to ensure timely order fulfillment. To excel in this position, you should have previous customer service experience, preferably in a retail or e-commerce setting. Strong written and verbal communication skills, along with a professional and courteous demeanor, are essential. You should possess excellent problem-solving abilities and the capacity to manage challenging situations with empathy and diplomacy. Proficiency in typing, navigating multiple systems simultaneously, and familiarity with CRM software and live chat platforms are advantageous. As part of the Beyoung team, you will have the opportunity to participate in monthly town hall meetings, rewards, and appreciation programs. The company also offers canteen facilities and promotes a growing and friendly work culture. If you are a highly motivated and customer-focused individual looking to join a dynamic team, we encourage you to share your CV with us at yashvi.m@beyoung.in. This is a full-time position with a day shift schedule. If you are seeking a role where you can contribute to a leading fashion brand and make a difference in customer experiences, we welcome your application.,

As a Trainee in the Marketing Department of a Pharmaceutical industry, you will be responsible for assisting in developing marketing strategies and campaigns to promote company products and services. Your role will involve conducting market research to identify trends, competitor activities, and customer preferences. Additionally, you will collaborate with sales and product teams to create promotional materials. Your tasks will include supporting the execution of day-to-day marketing activities and ensuring timely completion of assigned tasks. You will arrange personal meetings, emails, and calls with all customers, send quotations, and generate business. Moreover, you will be responsible for arranging timely shipments of all products and informing customers accordingly. Your role will also involve resolving customer issues, queries, and complaints effectively. As a fresher with a qualification in B Pharmacy, M Pharmacy, or MBA in Marketing, you will have the opportunity to gain hands-on experience in the pharmaceutical marketing industry. This role will provide you with valuable insights into the marketing strategies and activities within the pharmaceutical sector, helping you develop essential skills for a successful career in marketing.,

You will be responsible for welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics will also be part of your daily tasks. Ensuring the cash register is balanced and generating reports for credit and debit sales will be crucial. Processing refunds and exchanges, as well as resolving complaints in a professional manner, will be expected. Additionally, bagging or wrapping purchases to ensure safe transport and following all store procedures regarding coupons, gift cards, or the purchase of specific items such as alcohol or cigarettes will be part of your responsibilities. Maintaining a clean workspace is essential to provide a pleasant shopping experience for customers. This is a full-time job opportunity with food provided as one of the benefits. The work schedule is during the day shift. A Bachelor's degree is preferred for this position. A minimum of 3 years of experience in cashiering is also preferred. Proficiency in Malayalam language is desired. The work location will be in person at the store. If you are customer-oriented, detail-oriented, and have experience in cashiering, this role may be a great fit for you.,

As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience. Responsibilities Greet and welcome guests as they arrive. Assist with check-ins and check-outs in a timely and efficient manner. Handle guest inquiries and resolve complaints promptly. Provide guests with information about the facilities, services, and local attractions. Maintain accurate records of guest interactions and transactions. Ensure the lobby and other guest areas are clean and well presented. Support other departments as needed to ensure seamless guest experiences. This is a Full-time position with benefits including food provided, paid time off, and provident fund. The schedule may involve day shift, evening shift, morning shift, or rotational shift. A yearly bonus is also included. For this role, the ability to commute or relocate to Bengaluru, Karnataka is required. A Diploma is preferred for education qualifications, and a minimum of 3 years of experience in guest services is also preferred. Knowledge of Kannada and English languages is preferred. This position requires in-person work, and the expected start date is 14/07/2025.,

You will be responsible for handling incoming calls and providing support, information, or assistance to customers in Hindi. Additionally, you will manage leads generated from various sources and assign them to the appropriate sales team members. It is important to maintain clear and professional communication with clients both verbally and in writing, including addressing customer complaints and resolving issues promptly. You will be tasked with managing call flow, prioritizing tasks, and ensuring efficient call management. Moreover, you must maintain accurate records of calls, customer interactions, and other relevant information. Coordination with other departments, such as sales or technical support, may be required to resolve customer issues or facilitate communication. Strong fluency in Hindi is essential for this role, while proficiency in English and other languages may be advantageous. Having familiarity with telephone systems, basic computer skills (e.g., MS Office), and other relevant software or tools will be beneficial. This is a full-time position with benefits including commuter assistance, health insurance, and Provident Fund. The schedule is during day shifts and the work location is in person. If you are interested in this opportunity, you can speak with the employer at +91 9999999999.,

As a member of the service team in the electrical switchboard building industry, delivering exceptional after-sales service is paramount to ensuring customer satisfaction and the prosperity of the business. It is imperative to measure the team's performance using various Key Performance Indicators (KPIs) to gauge effectiveness and continually improve service quality. Some of the critical KPIs include: Response Time: Evaluating the duration taken by the service team to address customer inquiries, service requests, or reported issues is crucial. A swift response time is fundamental for enhancing customer satisfaction levels. Resolution Time: Monitoring the time required by the service team to resolve customer problems or service requests is essential. Efficient issue resolution contributes significantly to overall customer contentment. Customer Satisfaction (CSAT) Score: Gathering feedback from customers regarding their satisfaction with the service provided is vital. Regular surveys or feedback forms assist in measuring and enhancing customer satisfaction levels. First-Time Fix Rate: Assessing the percentage of service requests or issues resolved on the initial visit showcases the efficiency of the service team. A higher first-time fix rate signifies the team's effectiveness. Service Contract Renewal Rate: Tracking the percentage of customers renewing service contracts indicates customer confidence in the service team's performance. A high renewal rate reflects customer satisfaction. Preventive Maintenance Completion Rate: Monitoring the completion rate of scheduled preventive maintenance tasks ensures proactive measures are taken to prevent issues from occurring. Service Team Utilization: Evaluating the efficient utilization of the service team's time and resources is crucial for cost-effectiveness and productivity. Customer Retention Rate: Measuring the percentage of customers retained over a specific period demonstrates the team's ability to maintain long-term customer relationships effectively. Inventory Management: Tracking the availability of necessary spare parts and equipment for service requests ensures timely and efficient service delivery. Training and Certification: Ensuring service team members are adequately trained and certified to handle various service tasks is essential. Continuous training enhances service capabilities. Average Number of Service Calls per Technician: Monitoring the workload of individual service technicians helps in balancing workloads for effective coverage and timely responses. Contracted Service Level Agreement (SLA) Compliance: Evaluating the service team's compliance with SLAs outlined in service contracts is critical for customer satisfaction and meeting contractual obligations. Customer Complaint Resolution: Monitoring the effectiveness and timeliness of resolving customer complaints helps identify areas for improvement in service delivery. Up-selling and Cross-selling: Measuring the success rate of offering additional services or products during service interactions contributes to increased revenue and customer satisfaction. Safety Incidents: Monitoring and minimizing safety incidents related to service activities ensures a safe working environment for both service team members and customers. Regularly reviewing these KPIs enables the service team to identify areas for improvement, enhance customer satisfaction, and contribute to the overall success of the electrical switchboard building business. It is essential to adjust the KPIs based on the specific goals and challenges faced by the organization. This position is full-time and permanent, offering benefits such as health insurance, paid sick time, and paid time off. The work schedule is during the day shift, and the work location is in person.,

As a Customer Experience Executive for the Welcome Desk in the Retail Branch Banking sector located in Ahmedabad, you will play a crucial role in providing exceptional service to our customers. Your responsibilities will include managing the Welcome Desk at bank branches, handling customer queries, overseeing the timely delivery of welcome kits, cards, and cheque books, maintaining smooth branch operations, and encouraging the adoption of digital banking services. Additionally, you will be involved in basic sales support, addressing customer complaints, and ensuring compliance with audit requirements. To excel in this role, you should possess at least 1 year of experience in banking or customer service, have excellent communication skills, and demonstrate a strong commitment to delivering outstanding customer service. As a graduate or post-graduate, you are expected to hold a Pwd certificate or UDID Card. Your primary objectives will be to provide top-notch branch services by efficiently managing the distribution of welcome kits, chequebooks, debit/ATM cards, and Tatkal kits. You will be responsible for promptly resolving customer queries and issues within the stipulated turnaround time (TAT). Furthermore, you will be required to actively contribute to meeting branch sales targets and ensuring that the welcome desk is fully prepared for audits.,

As a GIS Executive at the Operation Command Centre of Lion Services LTD, your main responsibility will be to map the complete manual and door-to-door operations into documents for various analyses. You will be tasked with creating a comprehensive operational strategy for an effective business information management system. Your role will involve studying people, technology, organization, and clients in order to facilitate better information flow as a bridge. Your key responsibilities will include: - Coordinating with operations of all beats to update attendance details in set formats. - Providing data support to operations for surprise audits and daily beats monitoring through ICOMS software. - Checking the effectiveness of cleaning in designated areas through ICOMS. - Documenting work done beyond the set scope for respective projects. - Updating the operation team on manpower challenges and assisting in ICOMS beats completions. - Assisting the operation manager in daily performance mapping. - Coordinating with SI, CSI, and councillors to provide operational information as required. - Resolving complaints and updating records for effective liaison and billing purposes. - Updating PPTs to show the effectiveness of work scopes on a daily basis. - Ensuring adherence to personal protective equipment standards and updating detailed reports daily. - Coordinating with the HR department for beat attendance reconciliation and biometrics implementation. - Coordinating with the IT department for technical support and ICOMS software implementation. - Conducting onsite inductions for the operation team on work mapping in ICOMS. - Providing maps and necessary information to the operation team. - Intervening in daily challenges of the department under consultation. Additionally, the job offers benefits including cell phone reimbursement, flexible schedule, health insurance, leave encashment, paid time off, and provident fund. The job type is full-time and permanent with a day shift schedule. Application Question(s): Current Salary Work Location: In person,

1 Assist the Marketing Team with bill processing and related documentation 2 Maintain records and track CME (Continuing Medical Education) meetings, including all expenses 3 Support the Manager in uploading and disclosing CME details on the official website 4 Communication: Excellent verbal & written skills required 5 Proficient in MS Excel

You will play a crucial role in our team as a Sales Executive, contributing to our mission of creating something unique, real, and impactful. Your responsibilities will include developing and executing a strategic sales plan, conducting market research, analyzing competitor activities, and identifying customer needs. As a Sales Executive, you will be responsible for educating customers on benefits administration, managing customer relationships, and growing existing accounts. You will actively seek new sales opportunities through various channels such as cold calling, networking, and social media. Additionally, you will be expected to identify potential customers, create new business opportunities, and negotiate deals while ensuring customer satisfaction. Collaboration with team members is key to achieving better results, and you will be required to create reports with sales and financial data, update client information in the database, and manage existing partnerships in Benefits while exploring new partners. You will also assist in developing marketing literature, organizing and attending networking events, and representing the company at exhibitions or conferences. To excel in this role, you must have proven experience as a Sales Executive or in a relevant role. Excellent communication skills are essential, as you will be reaching out to potential customers through various channels. A good understanding of marketing and negotiating techniques is required, and experience with CRM software would be advantageous. Being self-motivated with a results-driven approach is crucial, along with experience in industries such as insurance products, banking loans, banks, NBFCs, mutual funds, investment houses, or asset management companies. Your ability to resolve client complaints, deliver polished written and oral communications effectively, and collaborate positively with stakeholders in a fast-paced environment will be essential to your success in this role. If you are passionate about sales and possess the qualifications mentioned above, we would love to hear from you.,

Job Description: As a Supervisor at our company based in Maihar, you will be responsible for overseeing daily operations, managing team performance, ensuring compliance with safety standards and regulations, and coordinating activities between different departments. This is a full-time hybrid role, with the flexibility of working from home. Your role will involve training new employees, handling customer queries and complaints, maintaining accurate records, and ensuring an efficient workflow. To excel in this position, you must possess strong leadership and team management skills. Excellent organizational and time-management abilities are essential to effectively carry out your responsibilities. Handling customer interactions and resolving complaints in a professional manner will be a key aspect of your role. A good understanding of safety standards and regulatory compliance is necessary. Proficiency in maintaining records and documentation is crucial to ensure smooth operations. Effective communication and interpersonal skills are vital for successful collaboration with team members and other departments. Previous experience in a supervisory role within a relevant industry will be advantageous. A Bachelor's degree in Business Management, Operations, or a related field will further support your qualifications for this position. If you are looking for a challenging yet rewarding opportunity to showcase your leadership skills and contribute to the success of our operations, we encourage you to apply for this Supervisor role.,

As a member of the Client Servicing team at IndiaMART, you play a crucial role in realizing the company's vision of empowering businesses throughout India. Your primary responsibility is to cultivate strong relationships with clients, understanding their unique needs, and offering tailored solutions to support their growth and success. You will be instrumental in achieving monthly client retention and renewal targets, showcasing your skills and contributing significantly to the company's achievements. Key Responsibilities: - Work independently as an individual contributor - Develop and maintain professional relationships with clients through telephonic and/or video interactions - Ensure clients effectively utilize and benefit from IndiaMART's offerings - Accurately define products/services in clients" e-catalogs - Address client concerns and complaints promptly - Support the field sales team in meeting revenue and client retention goals through systematic follow-ups and timely closures - Conduct 10-12 meaningful telephone/video calls with clients daily Why Choose IndiaMART: Joining IndiaMART means being a part of revolutionizing the business landscape. As a key player in the B2B marketplace, we are committed to driving innovation and redefining how businesses engage in buying and selling. Benefits: - Lucrative Incentive Programs: Our incentives are structured to appreciate and reward your efforts, allowing you to increase your earnings as you excel. - Rapid Career Progression: We provide a dynamic environment that fosters quick career advancement. Numerous employees have advanced to leadership positions within five years, with over 500 success stories. - Learning Opportunities: Our I-LEAP initiative enables employees to learn while they work, with attractive fee subsidies for personal development. - Mediclaim Coverage: Enjoy cashless medical facilities up to 2 lakhs with no premium deductions from your salary. - Life Insurance: Benefit from life coverage of up to 8 lakhs at no additional cost.,

As a Customer Service Officer, you will be responsible for handling and resolving customer complaints in a timely and effective manner. Your primary focus will be on ensuring customer satisfaction by addressing their concerns professionally and efficiently. This is a full-time position suitable for Fresher candidates. The benefits included with this role are cell phone reimbursement, health insurance, paid sick time, paid time off, and Provident Fund contributions. You will be working the morning shift and may also be eligible for performance bonuses and yearly bonuses based on your work achievements. Proficiency in both Hindi and English is preferred for effective communication with customers. The work location is in person, where you will interact directly with customers to address their needs and concerns. If you are passionate about providing excellent customer service and have strong communication skills, we encourage you to speak with the employer regarding this opportunity at +91 9043042885.,

As a Pest Control Technician, your primary responsibility will be to ensure the site remains free from pests by conducting regular checks and promptly addressing any signs of infestation. You will be required to safely and accurately utilize pest control chemicals and tools, maintaining detailed records of treatments and chemical usage for reference. In addition to responding efficiently to pest complaints, you will collaborate with vendors to procure necessary pest control supplies and educate staff on basic practices to prevent infestations. Adherence to safety protocols and hygiene standards is paramount in this role to ensure a healthy environment for all. This is a full-time, permanent position with benefits including health insurance, life insurance, and a provident fund scheme. Join our team and contribute to maintaining a pest-free and safe workplace for all.,

Service through relationship management Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated Book of Relations (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial goals of customers and providing financial planning assistance. Competition Analysis for giving professional advice to customer Fix self appointments everyday from the given customer database as per the campaign Sales Focus on cross-sell & up-sell opportunity in allocated customers. Ensure successful completion of licensing as per MLI standards MEASURES OF SUCCESS TAT adherence for updating System - CRM Next Successful completion of cross-sell/ up-sell Business Goals month on month Collection of payment/premium from 91-180 days due policies Complaint Resolution /Customer satisfaction Achievement of Retention Targets. >45 unique customer meetings in a month More than 90% attendance (of total working days) Successfully score >=80% in the Functional Trainings imparted DESIRED QUALIFICATIONS AND EXPERIENCE 1.5 - 2 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate. Minimum 6 months exposure to Life Insurance Age Bracket: 25-30 years Must own a conveyance KNOWLEDGE / SKILLS / ABILITIES Process & Result orientation Customer centricity & relationship building Basic Computer Knowledge. Good communication skills- English and regional language Max Life is progressing on the digitization journey of service and sales, which may require candidates to be equipped with Tablets for their work.

Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations