277 Complaint Resolution Jobs - Page 5

As a CRM at JLL's Property and Asset Management in Bengaluru, your main responsibility is to anticipate guest needs and address customer concerns effectively. You will play a crucial role in maintaining customer service standards set by the company. Your daily tasks will include: - Receiving and addressing calls and emails from clients to resolve complaints promptly and communicating actions taken to stakeholders professionally. - Taking ownership of requests or complaints and ensuring timely resolution within the defined Turnaround Time (TAT). - Monitoring the helpdesk and customer service executives regularly. - Conducting daily premises rounds to identify any issues and reporting them to ...

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Be...

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Be...

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer order...

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer order...

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Responsibilities: Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer order...

This position requires a proactive and detail-oriented individual to ensure workplace services are consistently delivered to meet occupant and guest experience requirements while prioritizing safety. The role involves overseeing day-to-day service delivery by the workplace team and vendor partners, ensuring compliance with SOPs and SLAs. Collaboration with the Workplace Experience team is crucial to achieve customer delight and maintain alignment for service provision. Key Responsibilities: - Transforming the Workplace Team of the future by delivering service excellence - Ensuring adherence to Clear Deck policy, Lost property process, and associated reporting - Conducting proactive checks an...

As a Solar Rooftop Project Execution Executive in Ludhiana, your primary responsibility will be to execute solar rooftop projects efficiently. This includes arranging all aspects of project execution, managing project logistics, resolving site issues, procuring all necessary components, and addressing any complaints that may arise. The ideal candidate for this role should have a minimum of 2 years of experience in the same field, with a strong understanding of solar energy systems and project management. This is a challenging yet rewarding opportunity to contribute to the growth of renewable energy in Ludhiana. The salary range for this position is between 14,000 to 18,000 per month, commens...

You will be responsible for managing day-to-day retail store operations as an experienced and result-driven Store Incharge. Your role will involve overseeing staff, maintaining inventory, achieving sales targets, and ensuring smooth and efficient store functioning. Your key responsibilities will include managing overall store operations, leading, training, and supervising the store team, monitoring stock levels, implementing visual merchandising, handling customer issues, tracking sales performance, maintaining store cleanliness and safety, preventing stock loss, and managing staff scheduling efficiently. This is a full-time, permanent position that requires you to work in-person at the desi...

The Banker-Customer Experience North 2 at IDFC FIRST Bank, under the Retail Banking department, plays a crucial role in providing exceptional customer service. Your primary responsibility is to understand and cater to the financial needs of clients effectively. Building and nurturing strong relationships with clients is essential to ensure their satisfaction and loyalty. As a trusted advisor, you will recommend appropriate banking products and services to meet the clients" requirements. Efficiency in conducting financial transactions while strictly adhering to bank policies and procedures is vital for this role. Identifying opportunities for cross-selling and upselling bank products and serv...

As a Personal Banker at Barclays, you will be responsible for managing operations within a business area, ensuring processes, risk management initiatives, and compliance with relevant regulators. Your role will involve taking ownership of your work, aligning it with the necessary rules & regulations, and codes of conduct. To succeed as a Personal Banker at Barclays, you should possess strong experience in an international contact centre, excellent customer service skills, and the ability to communicate sensitive or difficult information to customers effectively. Building relationships with stakeholders/customers to address their needs, making judgments based on practice and experience, and s...

You are seeking a dedicated and customer-focused shop assistant to ensure the efficient operation of in-store retail activities. Your responsibilities will include greeting customers, monitoring their behavior to prevent theft, setting up window displays, and handling customer refunds. Additionally, you must be capable of understanding customers" requirements and suggesting appropriate products to meet their needs. Your key responsibilities will involve receiving and organizing shipments, restocking items, guiding customers to their desired products, promoting store offers, conducting price checks, and maintaining cleanliness. Furthermore, you will be expected to address customer complaints ...

The Forest Club Resort in Karjat is offering a serene escape with India's Largest Meandering Pool, accessible directly from luxurious executive rooms. The resort, located just 1.5 hours from Mumbai and Pune, is set on a hill with breathtaking views of Karjat's lush greenery. Guests can enjoy a unique charm, beautiful trees, modern amenities, and perfect hospitality, promising a memorable stay. The resort also boasts another magnificent infinity pool with stunning views of the green landscape. This is a full-time on-site role for a Front Office Assistant located in Karjat. As a Front Office Assistant, you will be responsible for managing daily front office operations. Your duties will include...

As a Call Center Manager, your primary responsibility will involve managing a team of agents to ensure smooth call center operations and deliver excellent customer service. You will be in charge of supervising and leading a team of call center agents, guiding them to meet and exceed performance targets. Providing ongoing guidance, coaching, and support to individual agents as well as the team as a whole will be crucial in your role. Conducting regular performance reviews and offering constructive feedback to enhance agent performance will be part of your routine tasks. It will be essential to motivate and inspire team members to maintain high morale and productivity levels. Monitoring call c...

You will be responsible for routinely reviewing financial statements with dealer Aftersales management in order to monitor operation efficiency, increase profitability, and support Aftersales absorption ratio, while ensuring compliance with company standards. These SOPs are to be audited once in a quarter. Your major activities will include monitoring staff levels to ensure the appropriate number of staff is maintained, with compensation plans supporting a manageable level of employee turnover. You will also maintain awareness of competitive dealership actions such as pricing, campaigns, or network actions. In terms of expected end results, you will be evaluated based on various key performa...

You have an opportunity to work as an Inbound Sales Representative Associate- Messaging in Accenture, a global professional services company known for its leading capabilities in digital, cloud, and security. With a focus on Next Generation Customer Operations - Service Desk Non-Voice Support, you will play a crucial role in managing and resolving customer queries, handling escalations, and addressing complaints to provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets a strategic differentiator in the market. To excel in this role, you should be equipped with a qualif...

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience. The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases. The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently. Experience in a manufacturing or industrial setting is preferred. Key Responsibilities: Preform Invoice Management Order Booking Form Updates Document Management Customer Database Maintenance Customer...

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. The advisor-led wealth management businesses at Goldman Sachs provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, family offices, foundations, endowments, and corporations with their employees. The direct-to-consumer business of Goldman Sachs, known as Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with over 150 years of experience. Serving millions of customers across multiple products, Marcus leverages innovative desi...

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, "Bada Aasaan Hai," appropriately depicts our approach. With 10+ crore product offerings and 78+ lakh responsive supplier base, we provide ease and convenience to our 18+ crore buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. If you have 65%+ marks in 10th and 12th, graduates with at least 12 months of experience in the same profile will be preferred. MBA holders with 9 months of experience ar...

Key Responsibilities: Customer Service: Provide excellent service and customer satisfaction on every call. Ensure closure of tickets within prescribed Turnaround Time (TAT). Clarify customer complaints and provide accurate resolutions promptly. Maintain productivity, quality, and resolution metrics as per organizational norms. Telesales & Order Fulfilment: Make outbound calls to prospects in the NEW lead category. Follow up on leads, schedule appointments, and allocate them to relevant sales executives. Handle and reconcile cash/cheque payments received. Ensure 100% adherence to KYC (Know Your Customer) guidelines. Coordinate provisioning of Home Gateways for new and existing customers as pe...

As a part of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its vision of empowering businesses across India. Your main responsibility will be to develop and maintain strong relationships with clients, understanding their unique business needs, and providing them with tailored solutions to support their growth journey. This individual contributor role will require you to focus on achieving monthly client retention and renewal targets, giving you the opportunity to showcase your skills and contribute significantly to the company's success. Your key responsibilities will include: - Building and managing professional relationships with client...

As an Operations Manager for Retail Stores in the Lightning/Electrical industry, you will be responsible for staff management, team leadership, and training to ensure efficient operations. Your role will involve customer service and complaint resolution, inventory management, stock control, sales analysis, and strategic planning. Your excellent communication and interpersonal skills will be crucial in interacting with both customers and team members. You should be able to work independently and make managerial decisions to drive the success of the retail stores. Experience in retail management or a related field will be advantageous. Key responsibilities include overseeing new store openings...

A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to...

Key Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Maintain strong relationships with existing clients and provide exceptional support. Resolve complaints and ensure customer satisfaction. Update CRM software with accurate customer interaction details. Coordinate with internal teams to address customer concerns quickly. Follow up with customers for feedback and service improvement. Requirements: Female candidates only. Ability to communicate in Tamil and English , Hindi or Kannada is a plus. 6 months to 2 years of experience in a customer service or CRM role. Excellent communication and interpersonal skills. Proficient in using CRM tools and MS Off...

Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and a...