277 Complaint Resolution Jobs - Page 4

Role Overview: You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. Key Responsibilities: - Handle multiple customer service roles in Debt Management, Emergency Services, and US Healthcare verticals - Engage in inbound/outbound calling, lead generation, cold calling, sales follow...

As a Business Advisory Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service that differentiates us in the market. You will be monitoring, detecting, and managing any incidents or events that disrupt the standard operation of systems, services, or products within an infrastructure, and executing proper responses to such events. **Roles and Responsibilities:** - Solve routine problems mainly through precedent and referral t...

As a member of the Client Servicing team at IndiaMART, you play a crucial role in helping the company achieve its goal of empowering businesses across India. Your primary responsibility is to build and maintain strong relationships with clients, understanding their specific needs and providing tailored solutions to support their growth and success. You will be working independently to meet monthly client retention and renewal targets, showcasing your skills and contributing significantly to the company's overall success. - Conduct 4-5 in-person client meetings daily to ensure client satisfaction and maximize platform utilization - Focus on increasing revenue through upselling and cross-selli...

Manage large amounts of incoming calls and mails regarding product information, customer problems and service. Resolve customer complaints via phone, email, or social media. Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Responsible for maintaining a high level of professionalism with the customers and establish a positive rapport with every call, be it inbound call or outbound call. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensu...

As a Warehouse and Delivery Operations Manager at Gulab Oil and Food Ahmedabad Pvt. Ltd, you will be responsible for managing the warehouse and delivery operations in Bangalore. Your key duties will include: - Ensuring timely and accurate deliveries - Overseeing vehicle and equipment maintenance - Managing inventory and depot transfers - Maintaining warehouse security - Handling customer communication - Coordinating with regulatory authorities - Monitoring credit sales - Supporting the sales team - Resolving any delivery complaints effectively To excel in this role, you must have: - A minimum of 6 months" experience in depot, warehouse, or logistics management - Fluency in Hindi - Strong lea...

As a Technical Support Specialist for Topcoat at RN site, your primary objectives include providing online technical support, assisting in achieving the agreed Consumption per car values, supporting the attainment of sales volume and value targets, as well as conducting line trials, testing, and continuous improvement initiatives. Your main responsibilities will involve: - Efficiently planning products and services - Monitoring consumption-related measurables and taking necessary actions to control consumption - Coordinating with internal departments and customers for successful technology development and implementation - Staying updated on customer and market trends - Offering proactive tec...

As an Assistant Service Manager, you will play a crucial role in the Service team by overseeing day-to-day service operations at the dealership or regional level. Your primary responsibilities will include: - Interacting with customers to address and resolve complaints - Coordinating with service engineers and technicians for repairs - Ensuring customer satisfaction through effective communication and timely service You will be responsible for: - Monitoring service ticket status - Managing escalations - Following up with customers using CRM tools such as Zoho or Salesforce Additionally, you will: - Analyze service data to generate reports for performance tracking - Train and guide junior ser...

Role Overview: As a Representative in Chennai, your primary role will be to interact with clients and customers to address inquiries about products and services. Additionally, you will handle customer complaints, process orders, maintain records, and provide necessary support to ensure customer satisfaction. Key Responsibilities: - Interact with clients and customers to provide information and address inquiries - Handle customer complaints and ensure resolution - Process orders and transactions accurately - Maintain customer records and update information as necessary - Provide support to ensure customer satisfaction Qualifications Required: - Strong communication and interpersonal skills - ...

1 Assist the Marketing Team with bill processing and related documentation 2 Maintain records and track CME (Continuing Medical Education) meetings, including all expenses 3 Support the Manager in uploading and disclosing CME details on the official website 4 Communication: Excellent verbal & written skills required 5 Proficient in MS Excel

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently Experience in a manufacturing or industrial setting is preferred Proficiency in Microsoft Office (Excel, Word, PowerPoint), Excellent verbal and written communication skills, Experience in customer servi...

Role Overview: You will be joining our team as a skilled SPE-Performing Servicing professional with 2 to 4 years of experience, specializing in MS Excel and customer service & Complaint Resolution, specifically in the mortgage sector. This role involves working night shifts at our office with no travel required. Key Responsibilities: - Conduct detailed research on written complaints from customers. - Analyze complaints to identify issues and gather necessary information for resolution. - Provide comprehensive written or verbal responses to customers addressing all raised concerns. - Utilize critical thinking skills to evaluate complaint validity and propose effective solutions. - Collaborate...

You will have a full-time on-site role as a Customer Retention specialist in Vadodara. Your primary duty will involve managing customer retention activities through voice support and blended communication channels. This includes: - Handling customer inquiries - Resolving complaints - Ensuring service satisfaction - Implementing retention strategies - Providing accurate information on products and services To succeed in this role, you must have: - Excellent communication and interpersonal skills - Prior experience in managing customer inquiries and complaints - Ability to resolve service issues and ensure customer satisfaction - Strong problem-solving abilities with attention to detail - Capa...

As a Dispatch Supervisor, your primary responsibility will be to oversee the activities of dispatch staff to ensure efficient and effective operations. You will work closely with drivers and field staff to provide them with accurate and timely information regarding their assignments. Planning and scheduling dispatch operations, such as routes and driver schedules, will be a key part of your role. - Oversee the activities of dispatch staff - Work closely with drivers and field staff to provide accurate and timely information - Plan and schedule dispatch operations including routes and driver schedules Resolving any complaints or concerns raised by stores or staff related to dispatch services ...

Responsibilities: 1. Proforma Invoice Management: o Prepare Proforma Invoices (PIs) for customer orders and update the Order Booking Form upon confirmation via Purchase Order (PO) or signed Proforma Invoice (PI). 2. Order Booking Form Updates: o Regularly update the Booking Form in the Field Management System (FMS) to ensure accurate and up-to-date order tracking. 3. Document Management: o Upload Proforma Invoices (PIs), Purchase Orders (POs), and Consignee Invoices into the Document Data Management System (DDMS) in compliance with internal processes. 4. Customer Database Maintenance: o Maintain and update the Customer Database Sheet by adding new client information and making necessary edit...

Key Responsibilities: Greet customers, understand their vehicle issues or service requirements, and provide expert advice. Schedule and coordinate vehicle service appointments efficiently. Liaise between customers and technicians to ensure clear communication of vehicle problems and repair status. Prepare service estimates and explain charges and timelines to customers clearly. Ensure timely follow-up with customers regarding vehicle service progress and completion. Handle customer complaints professionally and work towards effective resolutions. Maintain accurate records of service orders, customer interactions, and vehicle histories. Upsell additional services or maintenance as appropriate...

Job Description: As a Service Advisor, your main role will be to provide excellent customer service by greeting customers, assessing their service needs, and scheduling service appointments in a timely manner. You will be responsible for conducting initial vehicle inspections, preparing accurate cost estimates, and explaining the scope of work to customers. Acting as a liaison between customers and technicians, you will ensure smooth communication and provide regular updates on the status of their vehicle service. Additionally, resolving customer complaints and maintaining accurate records of services, repairs, and customer interactions will be key aspects of your role. Key Responsibilities:...

As a Sales Strategist at our company, you will be responsible for developing and executing sales strategies to drive revenue growth and expand market share in the packaging segment. Your key responsibilities will include: - Identifying and targeting new business opportunities - Establishing strategic partnerships - Penetrating new markets - Preparing and presenting sales forecasts, reports, and budgets to senior management To maintain healthy relationships with existing and new customers, you will need to conduct regular visits and follow-up activities to understand their requirements. You will be offering them products from the current range or assisting in developing specific products to m...

Role & responsibilities Welcome and greet guests with warmth, ensuring a memorable dining experience. Manage table reservations, seating, and guest flow efficiently. Coordinate with F&B service team to ensure smooth operations. Handle guest queries, feedback, and complaints professionally. Assist in menu presentation, upselling specials, and promoting signature dishes. Maintain high service standards in line with hotel SOPs. Ensure cleanliness, hygiene, and proper setup of dining areas. Build rapport with repeat guests to encourage loyalty. Support the F&B team in banquet and special event service. Provide timely reports/feedback to supervisors for service improvement. Preferred candidate pr...

Role Overview: As a Customer Service Executive at the Loan Center, your primary responsibility will be to assist the company in addressing the needs of customers, partners, and other stakeholders by providing query resolution and acting as brand ambassadors. Your role is crucial in ensuring excellent customer service and promoting customer centricity within the organization to drive organic growth and enhance service quality. Key Responsibilities: - Provide excellent customer service by resolving queries and issues promptly, taking ownership of customer problems, and ensuring their resolution. - Promote customer centricity by engaging with customers, enhancing their service experience, and i...

RESPONSIBILITIES: Answer incoming calls and address customer queries. Provide product/service information clearly. Record call details and maintain accurate customer records. Resolve complaints or escalate them when needed. Ensure a positive customer experience on every call. Required Candidate Profile Good communication skills in [language(s)]. Basic computer knowledge. Ability to handle calls with patience and professionalism. Previous experience in a call center or inbound process is a plus.

RESPONSIBILITIES: Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

As a Floor Manager, your role is to oversee and manage the daily operations of a specific area or department, such as a retail store, restaurant, or production floor. Your focus will be on team leadership, customer service, and operational efficiency to ensure a smooth workflow, optimize sales, and uphold company standards. Key Responsibilities: - Staff Management: - Hire, train, and develop employees. - Create work schedules and assign tasks. - Monitor staff performance and provide feedback. - Handle disciplinary issues and motivate the team. - Customer Service: - Ensure a positive customer experience. - Address customer inquiries and resolve issues promptly. - Implement strategies to enhan...

The Opportunity: . The person would be responsible for achieving the annual sales targets and responsible for generating new lead through cold call / lead provided by organization. What we're looking for: Education: Graduate/ Postgraduate in Science stream, MBA will Preferred Experience: 3 - 5 years experience in the industry. 1-2 years of inside sales experience Preferred How you'll thrive and create an impact: 1. Ability to manage big distributors/customers 2. Find new business from channel partners, explore more channel partners in regions. 3. Share marketing and products literature to channel partners. 4. Achieve budgeted sales at targeted prices and execute the same through existing dis...

We are looking for an experienced Customer Relationship Manager for residential societies facility management in Faridabad. Key Responsibilities: Customer Complaint Resolution prompt & effective Escalations Management Regular Customer Engagement (surveys, meetings, feedback) Coordination with RWAs & key stakeholders Feedback Implementation & Service Quality Assurance Conflict Resolution & Communication Management Reporting & Documentation of service metrics Experience with Salesforce CRM is a plus.

As an individual contributor in this role, you will be responsible for building and managing productive, professional relationships with clients through telephonic and/or video conversations. Your main goal will be to ensure that clients are effectively using and benefiting from IndiaMART. This includes accurately defining the products/services listed in clients" e-catalogs and promptly addressing any client complaints that may arise. Key Responsibilities: - Build and manage productive, professional relationships with clients through telephonic and/or video conversations - Ensure clients are utilizing and benefiting from IndiaMART - Accurately define products/services in clients" e-catalogs ...