277 Complaint Resolution Jobs - Page 3

As an MIS Executive at WMG in Gurugram, your role involves managing client finance and accounting, with a focus on the financial services outlined in the Property Management Services agreement. Your responsibilities will include: - Submission of MIS & Reports as per SLA's to respective stakeholders - Preparation and submission of Monthly MMR with inputs from each department - Adding Daily reports In DMR in Overview - Tracking, Assigning, and Closing of PPM in evolution - Imrest handling at the site - Coordinating with EM to maintain various trackers at the site - Coordinating with section heads to follow up on closing pending Complaints and preparing delay reports - Maintaining records of co...

Role Overview: As a Customer Support Manager, your role will involve managing a team of representatives offering customer support. You will be responsible for overseeing the customer service process, resolving customer complaints brought to your attention, and creating policies and procedures. Additionally, you will be planning the training and standardization of service delivery, selecting and hiring new staff, and monitoring the work of individual representatives and the team. Key Responsibilities: - Manage a team of representatives offering customer support - Oversee the customer service process - Resolve customer complaints - Create policies and procedures - Plan training and standardiza...

Role Overview: You have the opportunity to join Repairadda, a leading home services company specializing in on-demand repair, maintenance, and property management solutions. As an Inside Sales Manager, your responsibilities include recruiting, training, and supervising the inside sales team. Educating the team on effectively addressing customer queries, collaborating with the marketing department for quality leads, and strategizing to capture the services market are key aspects of your role. Your goal is to maintain accurate records of leads and sales, prepare sales forecasts, evaluate team performance, and implement improvements to enhance sales practices. Key Responsibilities: - Recruit, t...

You will be joining Grand Mercure Goa, a lifestyle 5-star hotel located in Candolim and part of the Accor group. In the role overview, you will be expected to demonstrate strong leadership skills focused on persuasion and motivation to achieve organizational goals. Your management qualities should include honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness. It is crucial to maintain a high level of room sales through effective up-selling techniques and adhere to Standard Operating Procedures & policies. Handling guest inquiries and complaints tactfully and initiating appropriate follow-up actions will also be part of your daily responsibilities. Key Responsibi...

TransUnion's Job Applicant Privacy Notice What We'll Bring We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers. We are in the business of building trust between organizations and consumers. It is our core belief that trust c...

Job Title: Customer Care Executive Job Summary We are seeking a Customer Care Executive to handle client queries, provide timely solutions, and ensure customer satisfaction. The role involves managing calls and emails, addressing complaints, and offering service-related information with accuracy and clarity. Key Responsibilities Handle customer inquiries via calls and emails. Resolve issues by providing effective solutions and timely follow-ups. Identify customer needs and ensure satisfaction. Maintain documentation and adhere to company policies. Qualifications & Skills Graduate/Postgraduate (non-engineering). 05 years experience, preferably in Mutual Fund or client servicing roles. Fluency...

We are seeking a Customer Service Executive to manage client relationships, resolve issues, and ensure customer satisfaction. The role involves handling inquiries and complaints, conducting follow-ups, gathering feedback, and working with cross-functional teams to improve overall customer experience and drive retention. Key Responsibilities Address and resolve customer inquiries, issues, and complaints promptly. Conduct follow-ups to ensure customer satisfaction. Collect customer feedback and share insights with relevant teams. Collaborate with internal teams to enhance service quality and customer experience. Build and maintain long-term customer relationships to drive retention. Skills Cus...

We are seeking a Customer Service Executive to manage client relationships, resolve issues, and ensure customer satisfaction. The role involves handling inquiries and complaints, conducting follow-ups, gathering feedback, and working with cross-functional teams to improve overall customer experience and drive retention. Key Responsibilities Address and resolve customer inquiries, issues, and complaints promptly. Conduct follow-ups to ensure customer satisfaction. Collect customer feedback and share insights with relevant teams. Collaborate with internal teams to enhance service quality and customer experience. Build and maintain long-term customer relationships to drive retention. Skills Cus...

As an Assistant Customer Relation Manager at this Mercedes-Benz dealership, your role involves planning and executing all CRM activities to ensure the highest level of customer satisfaction and retention. You will be responsible for providing basic information about the products and services offered by the dealership in your respective area. Additionally, your responsibilities include: - Bringing and retaining after-sales business with the dealership - Reminding customers about periodic maintenance and facilitating their visit to the dealership through service booking - Listing details of all prospects intending to buy Mercedes-Benz products or services - Capturing customer feedback and coor...

As a Customer Service Supervisor, your role involves supervising and monitoring the customer service team to ensure all complaints are resolved within defined turnaround times. You will coordinate with Department Heads to address and resolve complaints promptly, escalating issues to senior management when necessary. Your responsibilities include improving customer service at training centers by monitoring and physically auditing the facilities. Additionally, you will proactively check and monitor customer satisfaction levels to ensure timely resolutions. You will be required to prepare customer care performance reports as defined periodically. Dealing with irate customers tactfully and in a ...

As a Sales Executive at our company, you will play a key role in developing and executing a Strategic Sales plan. Your responsibilities will include conducting market research, analyzing competitor activities, and identifying selling possibilities. You will also be responsible for educating clients on benefits administration and new offerings, managing customer relationships, and growing existing accounts. Additionally, you will actively seek out new sales opportunities through various channels such as cold calling, networking, and social media. Key Responsibilities: - Develop and execute a Strategic Sales plan - Conduct market research and analyze competitor activities - Educate clients on ...

Front Office Executive is responsible for leading a seamless guest experience, managing daily reception operations, and supervising the Front Office Associates. This role ensures high service quality, resolves complex guest issues, and maximizes revenue opportunities at the desk. Responsibilities Supervision & Shift Management: Oversee and supervise the daily shift operations of the Front Desk, ensuring associates adhere to service standards, grooming guidelines, and standard operating procedures (SOPs). Guest Conflict Resolution: Handle and efficiently resolve all elevated guest complaints and complex issues (e.g., billing disputes, reservation errors) while maintaining guest satisfaction. ...

F&B Associate is responsible for delivering high-quality food and beverage service to guests in the assigned dining outlet (restaurant, bar, or banquet area), ensuring accurate order execution and a positive, memorable dining experience. Responsibilities Guest Service: Welcome and seat guests, present menus, accurately take and relay food and beverage orders to the kitchen/bar, and serve items promptly and courteously. Product Knowledge: Possess detailed and current knowledge of all menu items, ingredients, preparation methods, and available beverage pairings to confidently assist and guide guest choices. Table Maintenance: Ensure all tables are set correctly before service, promptly clear u...

As a Works Manager, you will play a vital role in implementing and monitoring the entire work floor operation in the service department. Your critical activities will include identifying and resolving bottleneck areas in the work floor operation, ensuring monthly and annual revenue targets as well as vehicle load targets are achieved, and increasing manpower productivity by providing constructive feedback about individual and team performance. You will also be responsible for maintaining a high level of customer satisfaction by attending to customer queries and complaints in a timely manner. Additionally, you will work closely with other job functions in the company to improve overall custom...

Company Overview Wings Global Services is a trailblazer in engineering innovation and automation excellence, providing comprehensive solutions across diverse industries such as oil & gas, manufacturing, IT, and modern infrastructure. We are located in Mumbai and our team is comprised of talented professionals focused on propelling operational efficiency and sustainable progress. Learn more at www.wings-global.in . Job Overview We are seeking a Junior Non Voice BPO Chat and Email Process Specialist to join our team. This full-time position is based in Mumbai, including suburban and surrounding areas like Navi Mumbai, Airoli, Thane, Andheri, and Malad. Candidates should have 1 to 3 years of wo...

As a Customer Relationship Manager at KONE, your role involves proactively developing and creating customer relationships in your area of responsibility. You will be accountable for developing KONE's position in your customer base or market area. Your responsibilities include creating and communicating leads and sales opportunities for the entire KONE sales team, ensuring customer satisfaction, and resolving complaints with the rest of the KONE team. Additionally, you will be responsible for documenting customer and contact information while maintaining customer data. Key Responsibilities: - Proactively generate opportunities from outside the current customer base - Handle RFQs and ensure ti...

As a Site Supervisor at ToBox Ventures Private Limited, your role is crucial in ensuring the smooth day-to-day operations and maintaining high service levels. You will be responsible for maintaining a healthy relationship with clients and employees, managing vendor relationships, minimizing process deviations, and ensuring delivery SLAs are met to maximize customer satisfaction. Additionally, you will be engaging vendors to enhance their business involvement. Key Responsibilities: - Maintain healthy relationships with clients and employees. - Manage vendor relationships and provide on-the-go training. - Minimize process and system deviations. - Manage delivery SLAs and enhance customer satis...

Hiring Service Engineer/Executive in multiple locations. Role includes water pump repair, maintenance, installation, commissioning, complaint resolution, site visits, and ensuring high service quality. Required Candidate profile Diploma/Graduate with 6 months1 year experience (freshers welcome) in water pump servicing. Technically sound, disciplined, service-oriented, willing to travel with own vehicle.

Job Role: Customer Support Executive - Voice Process Job Details: Work Mode: Work from Home after 3 months Location: Tin Factory, Bangalore Work Days: 6 days working, 1 rotational week off Transport: No cab facility provided Salary: 18,000 to 20,000 Take Home (21,000 to 24,000 ctc) per month + Incentives Requirements: 12th Pass/Graduate, Freshers & Experienced welcome Must know English and Kannada or Hindi Roles and Responsibilities: Handle customer calls (inbound/outbound) and resolve queries effectively. Assist customers with order placement, delivery tracking, returns, and refunds. Provide accurate information about products, services, and offers. Manage customer complaints professionally...

As an Inside Sales cum Customer Support Specialist, your role involves managing end-to-end customer interactions and driving product adoption. Combining proactive sales efforts with exceptional customer service is essential to ensure client satisfaction and achieve organizational goals. Key Responsibilities: - Inside Sales - Conduct product demos (online and offline) for schools and colleges to showcase features and benefits. - Collaborate with the Sales and Marketing teams to identify cross-selling and upselling opportunities. - Customer Support - Respond promptly to customer queries via phone, email, or chat. - Identify customer needs and guide them in using specific product features. - Mo...

Role Responsibilities : Make outbound calls to promote products and follow up on purchases. Respond to customer inquiries and provide product/service information. Resolve customer complaints and provide appropriate solutions. Keep accurate records of customer interactions and update databases. Key Deliverables : Meet and exceed sales and customer satisfaction targets. Stay updated on industry developments and competitor offerings. Adhere to company policies, including confidentiality and data security. Participate in training to improve skills and knowledge.

Job Role: Customer Support Executive - Voice Process Job Details: Work Mode: Work from Home after 3 months Location: Tin Factory, Bangalore Work Days: 6 days working, 1 rotational week off Transport: No cab facility provided Salary: 18,000 to 20,000 Take Home (21,000 to 24,000 CTC) per month + Incentives Requirements: 12th Pass/Graduate, Freshers & Experienced welcome Must know English and Kannada or Hindi Roles and Responsibilities: Handle customer calls (inbound/outbound) and resolve queries effectively. Assist customers with order placement, delivery tracking, returns, and refunds. Provide accurate information about products, services, and offers. Manage customer complaints professionally...

Role Responsibilities: Ensure and provide flawless, upscale, and professional guest service experiences Actively listen to and resolve guest complaints and concerns at the front desk Maintain a high level of professionalism, courtesy, and responsiveness Greet guests warmly and assist with check-in, check-out, and general inquiries Coordinate with internal departments to ensure seamless guest experiences Maintain proper records and follow standard operating procedures for guest handling

As a Customer Support Specialist, you will be responsible for providing efficient and consistent customer service to ensure excellent satisfaction levels and timely service delivery. Your main focus will be on meeting and exceeding service standards and agreements in alignment with the company's strategy. - Meeting Service Level Agreements (SLAs) to enhance customer loyalty and retention - Ensuring timely resolution of customer complaints by identifying issues, selecting appropriate solutions, and following up to ensure satisfaction - Managing and addressing customer complaints, escalating unresolved issues when necessary - Delivering services and solutions according to client needs and obje...

Role Overview: You will be responsible for answering customer questions via email and social media, resolving customer complaints, and developing customer service routines. Your role will involve fostering a customer-centric culture and collaborating with the marketing department to enhance positive customer experiences. Key Responsibilities: - Manage a team of customer service employees - Maintain compliance with policies and procedures - Offer excellent customer service - Display extensive product knowledge - Oversee the work of every employee in your team - Promote the vision of the organization Qualifications Required: - Prior experience in customer service roles - Strong communication s...