186 Complaint Resolution Jobs - Page 3

You should have a minimum of 5 years of experience working at the front desk and possess a good understanding of other hotel departments. Your responsibilities will include verifying documentation and folders of guests, particularly during night audit. You will be required to coordinate and monitor the operations of all departments during night hours, with a focus on security and maintenance. Additionally, you will need to supervise the housekeeping staff to ensure they are prepared for the next day. It will be part of your role to address and resolve guest complaints promptly and efficiently. Providing timely and accurate customer service is essential, and you will be expected to handle complaints and fulfill specific customer requests. This is a full-time position with a rotational shift schedule. The ideal candidate will have a total of 5 years of work experience, with preference given to those with relevant experience in the hospitality industry.,

As a customer service representative at Bonvive India Limited, you will play a crucial role in ensuring customer engagement, service orientation, and quality delivery. Your responsibilities will include managing inbound and outbound voice processes, handling customer service inquiries, and monitoring workloads to ensure efficient resolution of customer issues. It will be essential for you to identify and assess customer needs in order to achieve satisfaction, demonstrating strong phone etiquette and active listening skills throughout the process. You will be expected to have hands-on experience with service desk ticketing systems, be familiar with web portals and mobile applications, and maintain a positive, empathetic, and professional attitude towards customers at all times. Additionally, you will need to acknowledge and resolve customer complaints, keep users informed of progress, and log all relevant service request details while allocating categorization and prioritization codes accordingly. Furthermore, you will be responsible for keeping records of customer interactions, transactions, comments, and complaints, as well as conducting customer satisfaction call-backs and surveys to ensure continuous improvement in service quality. Your role will also involve understanding customer needs and developing plans to address them effectively. The ideal candidate for this position will be a graduate from any stream, with a preference for candidates with prior experience in voice processes and customer service. Female candidates are particularly encouraged to apply. If you are passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we welcome you to join our dynamic team at Bonvive India Limited.,

As the Dealer Coordinator for Tamil Nadu at AguaClans, your primary responsibility will be managing and supporting our dealer network in the region. You will play a crucial role in facilitating communication between the company and dealers, overseeing order management, monitoring sales performance, and enhancing our market presence across Tamil Nadu. Your key responsibilities will include building and nurturing strong relationships with existing dealers, serving as their main point of contact, and addressing their queries and concerns effectively. You will also be tasked with conducting regular visits to dealers, providing them with product information, and ensuring their satisfaction with our services. In terms of sales support, you will assist dealers in promoting AguaClans water purifiers by offering product knowledge, sales guidance, and necessary promotional materials. Additionally, you will coordinate product demonstrations and training sessions to enhance dealer product knowledge and sales skills. Efficient order management and coordination will be essential aspects of your role. You will be responsible for processing dealer orders accurately, ensuring timely delivery, maintaining an updated order tracking system, and coordinating with logistics and warehouse teams for smooth product distribution. Monitoring inventory levels, tracking dealer sales performance, supporting product launches, conducting market analysis, resolving complaints, and maintaining documentation are among the varied tasks you will handle as the Dealer Coordinator. Your ability to collaborate with internal teams, onboard and train new dealers, and coordinate events will be crucial for the success of this role. To qualify for this position, you should hold a Bachelor's degree in Business Administration, Sales, Marketing, or a related field. Previous experience in dealer coordination, sales, or customer relationship management, particularly in a retail or distribution setting, will be advantageous. Strong communication skills in Tamil and English, proficiency in MS Office, and the ability to manage multiple priorities are also required. This is a full-time, permanent position with benefits including health insurance and provident fund. The role involves day shifts, with opportunities for performance bonuses and yearly bonuses. Candidates must be willing to commute or relocate to Coimbatore, Tamil Nadu before starting work. If you are ready to take on this challenging and rewarding role, with a minimum of 1 year of experience in sales, please share your current and expected CTC, as well as your notice period when applying. Your ability to work independently, solve problems, and collaborate effectively with internal teams will be key to your success as the Dealer Coordinator at AguaClans.,

You will play a key role in promoting and selling Bearings to customers by conducting presentations, demonstrations, and technical discussions to highlight the advantages of our products. Your responsibilities will include managing the product lifecycle, ensuring alignment with business objectives, and meeting customer needs effectively. As a part of the Sales & Technical Support team, you will be responsible for achieving monthly targets in coordination with the on-field Sales Executives and Area Sales Managers. Your focus will be on expanding the customer base in each region by collaborating with the local Sales team. It will also be your responsibility to meet the purchase targets set by the Principal and assist the Sales Team in winning a high percentage of quotations. You will be required to provide sales-oriented product training to the Sales Team regularly and maintain the target for gross profits. Building and maintaining positive relationships with our Principals will be essential, along with addressing customer complaints promptly to ensure their satisfaction. The ideal candidate should possess a solid understanding of the working principles of Bearings, including Automotive, Machine Tool, Spindles, or other types of Bearings. Additionally, knowledge of the End customer and Bearing manufacturers in India, as well as experience in Angular contact bearing, OEM, and End user operations, would be advantageous. In return, we offer a competitive salary with performance-based bonuses, comprehensive health and accidental insurance coverage, and opportunities for professional development and career advancement. You will have the chance to work alongside a team of Experts, benefiting from mentoring and shadowing programs. Moreover, you will be involved in various Exhibitions, Seminars, and Road Shows to enhance your skills and knowledge in the field.,

When you join Accurate Background, you play a crucial role in ensuring that every new hire sets off on a path to success. Your contributions are vital to fulfilling the company's mission of enhancing the background screening process by providing visibility and insights that empower clients to make informed and unbiased decisions. In this role as a Training and Quality Manager, you will oversee training programs, uphold quality standards, and enhance the performance of employees within the Customer Service Department. Collaborating with the Senior Manager of Customer Service and other internal stakeholders, you will identify areas for improvement in existing workflows and drive efficiency across customer service processes. Your responsibilities will include maintaining and enhancing training programs using various learning methods, aligning them with business objectives. You will also be responsible for setting quality assurance standards, creating evaluation tools, conducting audits, and analyzing customer surveys to identify areas for enhancement. Managing the Training and Quality team effectively, providing feedback, support, and guidance to ensure adherence to quality standards and exceptional service delivery will be part of your daily tasks. Additionally, you will work closely with various teams to ensure a cohesive customer experience, address customer complaints, and monitor metrics related to customer satisfaction and agent performance. The ideal candidate for this role should possess at least 5 years of people management experience and 3-5 years of experience in managing operational training and development. A graduate or post-graduate degree, knowledge of best practices for delivering exceptional customer experiences, effective communication skills, and the ability to identify and resolve quality issues are also essential qualifications. If you are proactive, detail-oriented, possess strong leadership skills, and have a passion for driving process efficiencies and ensuring a positive customer experience, we invite you to join our team at Accurate Background and contribute to our mission of making every hire the start of a success story. Accurate Background is committed to diversity, offering a dynamic and growth-oriented environment where employees are encouraged to take ownership, be open to new ideas, stay curious, and work together effectively to create the best customer and workplace experience.,

The role involves assigning responsibilities to workers and inspecting work to ensure compliance with cleanliness standards. You will investigate and address complaints regarding housekeeping services and equipment. It is essential to prioritize rooms that require immediate cleaning and coordinate work assignments based on check-outs or discharges. Additionally, you will oversee departmental operations and conduct orientation and training sessions to explain policies and demonstrate equipment usage. As a supervisor, you will train housekeepers in cleaning and maintenance tasks, regularly inspect rooms and common areas for cleanliness, and schedule shifts while arranging substitutes for absences. Motivating team members, handling challenges that arise, responding to client complaints and special requests are also important aspects of the role. Monitoring and replenishing cleaning supplies such as floor cleaner, bleach, and rubber gloves, along with participating in significant cleaning projects as needed, are part of the responsibilities. This is a full-time position based in Vijayawada, Andhra Pradesh. The benefits include Provident Fund, and the schedule is for day shifts. The ideal candidate should have at least one year of total work experience. Relocation or reliable commuting to Vijayawada is required for this role.,

The role involves Workflow Coordination by developing and maintaining detailed flowcharts for all business processes to ensure clarity and efficiency. You will serve as the primary point of contact for clients, addressing inquiries and concerns promptly. Regularly soliciting and analyzing client feedback to enhance service quality is also a key responsibility. You will act as the primary point of contact for client complaints, escalating issues as necessary. Facilitating communication between departments to ensure smooth process execution is essential. Identifying inefficiencies and implementing improvements to enhance productivity is a crucial part of the role. Maintaining comprehensive records of processes, updates, and changes is required. Providing training to staff on new processes and ensuring adherence to established procedures is also a responsibility. This is a Full-time position with a Day shift schedule and the work location is in person.,

You will be responsible for answering phone calls, emails, or chat messages to address customer questions and concerns. Your main focus will be on resolving complaints and issues in a timely and professional manner. This includes handling customer complaints effectively and ensuring customer satisfaction. Additionally, you will be processing orders, managing returns, and processing refunds both for online and in-store purchases. Furthermore, you will play a key role in providing accurate and detailed information about products, services, and company policies to customers. It is important to maintain customer records by keeping track of interactions and relevant information to provide personalized assistance and improve customer relationships. This is a full-time, permanent position suitable for freshers. The work schedule will be in the day shift. The ideal candidate should preferably have a Diploma. The work location will be in person, requiring face-to-face interaction with customers.,

You will be responsible for overseeing the daily performance of the staff, ensuring that rooms and common areas, including stairways and lounge areas, are maintained clean and tidy. Your duties will involve training housekeepers on cleaning and maintenance tasks, scheduling shifts, and arranging replacements in case of absence. It will be your responsibility to establish and educate the staff on cleanliness, tidiness, and hygiene standards. Additionally, you will be required to motivate team members, resolve any issues that may arise on the job, respond to customer complaints and special requests, and monitor and replenish cleaning products stock. Participation in large cleaning projects as needed and ensuring compliance with safety and sanitation policies in all areas will also be part of your role. Please note that freshers are not eligible for this position, and only male candidates between the ages of 25-30, with a background in facility management, will be considered. Candidates residing in the nearest residential location will be preferred. This is a full-time position with benefits including paid sick time, paid time off, and Provident Fund. The work schedule is during the day shift, with additional benefits such as performance bonus and yearly bonus. The work location is in person, and the expected start date is 05/06/2025.,

You will be responsible for taking inventory of the vehicle before the start of the job and updating any abnormalities or mismatches observed compared to the initial inventory. Your duties will also include attending to all complaints mentioned on the Repair Order (R.O) and providing the right recommendations for the same. It is essential to complete the allocated job within the prescribed time limits and ensure that defects are fixed correctly the first time. You will be expected to responsibly utilize workshop tools and equipment by issuing and returning them appropriately. Additionally, it is important to use protective covers while working on the vehicle and adhere to safety norms in the workshop. You must maintain and wear all personal safety gear such as safety suits, shoes, helmet, goggles, and hand gloves while working. Reporting any additional repair requirements on customers" vehicles and handling the stripping and re-fitting of vehicle parts correctly are also part of the job responsibilities. Ensuring that stripped parts are stored and kept properly to avoid damage or misplacement is crucial to prevent any untoward incidents, accidents, or failures. This is a full-time job with benefits including Provident Fund and a quarterly bonus. The job requires day shifts and the ability to reliably commute or plan to relocate to Mumbai, Maharashtra before starting work.,

As a CMG Manager Operations (Customer Management Group), your responsibilities include complaint resolution and vendor management, customer relationship management, end-to-end implementation of Next Products, complete ownership of complaint resolution, and ensuring collections of dues from assigned schools. You should possess the ability to lead, motivate, and coach the team effectively. Efficient vendor management skills are essential in this role, along with managing CRM modules such as Implementation Section, Complaint Section, Timesheet Entry Report, Usage Data Report, Claims & Imprest Section, and Preventive Maintenance Report. Conducting PM audits as per the set process for Manager - CMG and planning collections and complaints/installations daily are also part of your duties. It is crucial to adhere to Key Result Areas (KRAs) and take responsibility for ERP implementation. Additionally, you will be responsible for training on NLP/ERP, Teach Next/Digital classes, Computer Curriculum, and providing quality training to customers/internal teams. Following the ERP implementation process from site survey to completion and ensuring satisfactory customer experience in Next Product are vital aspects of your role. Active involvement in First Time Resolution (FTR) on all ERP complaints registered in CRM, ensuring optimum usage of Next NLP/Products, and managing customer expectations before giving OPS Go Ahead for ERP Implementation are key responsibilities. This position also requires adherence to KRAs and effective account management or ERP implementation for School ERP. This is a full-time position with benefits including health insurance, paid sick time, paid time off, and provident fund. The work schedule is during day shifts and morning shifts with the work location being in person.,

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role will also involve participating in initiatives aimed at reducing customer complaint escalations, ensuring the quality and adequacy of complaint resolutions, meeting deliverables promptly, and addressing all regulatory queries to the satisfaction of regulators. Moreover, you will be expected to handle customer queries with empathy, active listening, courtesy, politeness, and helpfulness, while demonstrating proactive behaviors like taking initiative, accountability, and upholding organizational values. Your ability to create a superior customer experience will be reflected through customer satisfaction and quality scores. Collaboration with various departments, effective follow-ups, and influencing faster resolutions will be crucial aspects of your role. Additionally, you will play a secondary role in identifying units responsible for escalations, conducting RCAs, suggesting process improvements, and collaborating with internal and external stakeholders. Key success in this role will be determined by your strong communication skills, both written and verbal, active listening abilities, clear articulation of messages and information, familiarity with customer relationship management systems, customer-centric approach, adaptability to various personality types, effective multitasking and time management skills, willingness to work flexible schedules as needed, and possessing basic mathematical and computational abilities.,

As an International Chat Process employee located in Hadapsar, you will have fixed off days on Saturday and Sunday with a salary package starting at 19k and a bonus of 5.7k. The CTC can go up to 25k with additional benefits such as incentives, no sales targets, and transportation provided. Your main responsibilities will include responding to customer inquiries on live chat, efficiently resolving complaints and issues, maintaining a positive and professional attitude, following up to ensure customer satisfaction, and staying updated on company policies and offerings. To excel in this role, it is essential to be a graduate with excellent communication skills (verbal and written) and a strong command of English. The interview process will consist of HR Round, Assessment, VnA, and Operations rounds. In addition to a full-time and permanent position, this job offers benefits like health insurance, paid sick time, and Provident Fund. The work schedule includes day shifts from Monday to Friday in the UK shift, with opportunities for performance and yearly bonuses. Ideal candidates will have at least 1 year of work experience and should be prepared for in-person work at the specified location. If you are interested in this opportunity, you can apply or share your CV with HR Shweta at 8459052376.,

The position holder will be an individual contributor responsible for building and managing productive, professional relationships with clients. It is essential to ensure that clients are using and deriving benefits from IndiaMART effectively. The responsibilities include ensuring that the products/services listed in the clients" e-catalog are accurately defined. The main goal is to maximize revenue by upselling other services and achieving fortnightly, monthly client retention, and revenue targets. This requires systematic follow-up and time-bound closures on various client interactions. Additionally, prompt resolution of complaints is crucial to maintaining client satisfaction. The role involves conducting daily 4-5 in-person meetings (F2F) with clients onsite to address their needs and concerns effectively. The successful candidate must possess strong communication and interpersonal skills to engage with clients and drive business growth.,

You will be responsible for allocating jobs to technicians and monitoring their work performance. Your main focus will be to ensure quality repair jobs on vehicles, providing effective solutions for all customer complaints, and adhering to standard repair guidelines. It will be crucial to use special tools recommended by DICV and maintain cleanliness and orderliness on the workshop floor. Safety guidelines must be strictly followed to create a secure working environment. Additionally, you will need to effectively manage manpower and resources to maximize productivity in the workshop. Your ultimate goal will be to ensure that vehicles are delivered to customer satisfaction.,

The role involves managing the daily operations of the branch to ensure smooth functioning of all activities. You will be responsible for managing staff, fostering a positive environment, and ensuring customer satisfaction. Working closely with the Counselling and Operations Team, you will educate them about the latest updates, policies, and rules. Additionally, you will handle a team of counsellors and back office operations with result-oriented strategies and planning. Your main responsibilities will include providing quality services to customers, acting as the process owner for all clients of the branch (students), and ensuring they are well-serviced throughout the student visa application process. You will also be expected to achieve branch sales targets and projected profits, as well as select, train, supervise, and evaluate branch staff to enhance individual productivity. Furthermore, you will need to learn the company's CRM portal and use it efficiently for all routine activities, support the team in resolving CRM-related issues, and assist the Head Office in operating the branch in line with company procedures and policies. It will be crucial to ensure that branch personnel comply with all company policies and maintain operational standards to provide an excellent working environment for employees. Other duties include counseling clients about student visa processes and requirements for various countries, resolving customer complaints promptly, supporting sales promotion activities, and developing action plans to enhance operational controls and optimize customer service. You will also assist in performance appraisals, promotions, and compensation activities for employees, as well as routinely audit client records to ensure processing is on track and proactively identify and resolve any issues clients may face. The ideal candidate should have a postgraduate or graduate degree, at least 5 years of experience in a similar field, managerial experience, and a stable career history. Additionally, a strong knowledge of Canada, and preferably Australia, New Zealand, and Europe visa rules and regulations is required, along with a good understanding of visa application processes and documentation requirements. Excellent communication skills, both verbal and written, along with a pleasing personality, confidence, good keyboard skills, and academic brightness are essential. An ability to effectively communicate with students and the public of all age groups and social backgrounds, flexibility over working hours, and openness to input and ideas from others are also desired qualities. This is a full-time, permanent position with benefits including cell phone reimbursement, a morning shift schedule, a performance bonus, and a yearly bonus. The work location is in person. If you are interested in this position, please contact the employer at +91 9815301025.,

You should have a minimum of 4-5 years of experience with good communication skills, both verbal and written. Proficiency in Excel and MIS is required. The salary range for this position is 25-28K. The ideal candidate should be a graduate or hold a Diploma. Your responsibilities will include coordinating and managing engineers to ensure efficient resolution of support requests. You should have 2-3 years of experience in MS Office, email writing, strong organizational and coordination abilities, basic hardware knowledge, complaint resolution, KPI tracking, and good communication and writing skills. A Graduate or Diploma qualification is preferred. In terms of personal attributes, you should be able to effectively handle feedback and criticism, maintain productivity through suitable methods, work comfortably in team environments as well as independently, and handle difficult customers with professionalism. You should also have a good understanding of productivity, SLA, TAT, and the reasons for using Vlookup/Hlookup in Excel.,

You will be responsible for providing relief support for Tellers, Collections Consultants, and Cash Migration Officials in an efficient and effective manner to ensure the smooth operation of functional areas. The position is based in Livingstone. Your main objectives will include achieving net profit growth for the business, delivering exceptional customer experiences according to Balanced Scorecard standards, and engaging with customers in a professional manner as specified in service standards. It will be crucial to understand customer needs and expectations, provide appropriate solutions, and handle customer complaints related to collection activities to ensure customer satisfaction. You will also be expected to convert identified leads into successful sales, meet individual targets as per the business area or sales plan, and manage performance standards for relief roles in Telling, Service, Sales, or Administration. Additionally, you will need to approve, validate, verify, check, and authorize Frontline activities, comply with governance regarding legislative and audit requirements, and track, control, and influence sales activities to increase sales efficiencies. Please note that applications will not be accepted after the closing date of 18/06/25. All appointments will be made in line with FirstRand Group's Employment Equity plan, supporting the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information, which will be kept confidential unless required by law to disclose it to other parties.,

You will be responsible for ensuring that funds are deposited in the bank in accordance with company procedures. You will need to process receipts and in-store coupons in a timely manner within the store. It will be your duty to reconcile cash with the receipts received during the daily closing procedures. Additionally, you will be required to assist in opening and closing cash handling procedures and deposits for the Retail Store. Handling customer queries and complaints effectively and providing appropriate solutions will be a key part of your role. You will also be responsible for inspecting purchased products for any damages and ensuring the accuracy of their prices. Collaborating with retail staff for product inquiries and price checks will also be part of your duties. This is a full-time job opportunity that requires a candidate with a Higher Secondary (12th Pass) education qualification. Ideal candidates should have at least 2 years of experience in cash handling and 2 years of experience in fashion retail. The work location for this position will be in Thiruvananthapuram, Kerala, and the role requires in-person attendance.,

You will join Stellar Commercial Vehicle Pvt Ltd, VECV Authorized Dealership in Ahmedabad as a full-time Customer Relations Manager. Your main responsibilities will include maintaining and enhancing customer relationships, addressing customer complaints, and ensuring overall customer satisfaction. You will collaborate with various departments, analyze customer feedback, develop customer service policies, and identify opportunities to improve service quality. Additionally, you will train and mentor team members to ensure a high level of customer service. To excel in this role, you should possess strong skills in Customer Service, Complaint Resolution, and Customer Satisfaction. Team Coordination and Collaboration abilities will be essential, along with expertise in Customer Feedback Analysis and Service Policy Implementation. Your Training and Mentoring skills will also be crucial. Excellent communication and interpersonal skills, as well as strong problem-solving and analytical abilities, are also required. Previous experience in the commercial vehicle industry would be beneficial. A Bachelor's degree in Business Administration, Management, or a related field is preferred.,

Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services. Provide excellent customer service and resolve complaints professionally. Analyze market trends and competitor activity to stay ahead in the market. Achieve sales targets and contribute to the overall growth of the bank. Job Requirements Strong knowledge of financial products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with CRM software and other banking systems is an advantage. Ability to adapt to changing circumstances and priorities.

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally. Provide excellent customer service through various channels. Develop and implement strategies to enhance customer satisfaction. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback and suggest improvements. Ensure compliance with regulatory requirements and company policies. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.

As a Patient Care Coordinator, your primary responsibility will be to visit patients in order to ensure their comfort and satisfaction with the services provided. You will be required to submit a daily report detailing the rounds you have carried out to the manager. Your duties will also include keeping track of the number of patients, new admissions, and addressing any issues that may arise during night shifts. Updating the admission and discharge register will be an essential part of your role, as well as meeting with patients to ensure that they are receiving proper services from all departments. In the event of patient complaints, you will be responsible for informing the relevant support staff to address the issues and raising incident reports as necessary. Following up on pending investigations and maintaining records of investigation reports will also fall under your purview. Additionally, you will be required to ensure clearance from billing and maintain a register of discharge checklists. Following up on referrals and doctors" visits will also be part of your responsibilities. This is a full-time, permanent position suitable for fresher candidates. The benefits include health insurance and Provident Fund. The work schedule is during day shifts, with the possibility of a performance bonus. Candidates must be able to reliably commute to Mangalore, Karnataka, or be willing to relocate before starting work.,

As a Customer Service Manager, your primary responsibility will be to efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. You will greet and assist walk-in customers with professionalism and courtesy, conduct initial level examination and diagnosis of customer complaints, and enter service details into the POS system accurately. Handling and resolving customer complaints promptly and effectively will also be a key part of your role. Additionally, you will be responsible for maintaining and managing spare parts inventory to ensure availability and accuracy, coordinating the transfer of products from Head Office to respective brand counters or locations, and assisting the Customer Relations Executive (CRE) in building and maintaining a comprehensive customer database. To qualify for this position, you should have a minimum qualification of a Graduate or Diploma in any discipline, along with at least 3 years of experience in customer service or front desk roles, preferably in the retail or electronics/service sector. Excellent communication and interpersonal skills are essential, along with the ability to multitask and stay organized under pressure. Strong problem-solving and customer-handling skills are also crucial for success in this role. This is a full-time position with a day shift schedule, and the work location will be in person.,

As the Branch Manager, your primary responsibility will be to oversee the daily operations of the branch and ensure the smooth functioning of all activities. You will be in charge of managing the staff, fostering a positive work environment, and ensuring customer satisfaction. Collaborating with the Head Office, you will be involved in implementing business development strategies specific to the assigned branch. Working closely with the Counseling and Operations Team, you will educate them on the latest updates, policies, and rules. Additionally, you will be responsible for handling a team of counselors and back office operations using result-oriented strategies and planning. It will be essential to provide high-quality services to customers and act as the process owner for all clients, ensuring they are well-serviced throughout the entire student visa application process. Achieving branch sales targets and projected profits will be a key aspect of your role. You will also be involved in selecting, training, supervising, and evaluating branch staff to enhance individual productivity. Familiarizing yourself with the company's CRM portal and utilizing it efficiently for routine activities will be crucial. Supporting the team in resolving CRM-related issues and ensuring branch compliance with company policies will also be part of your responsibilities. Maintaining operational standards to create an excellent working environment, leading and motivating the team towards higher productivity, and ensuring the facility's cleanliness, safety, and orderliness are additional duties. Counseling clients about student visa processes and requirements for various countries, resolving customer complaints, and supporting sales promotion activities will also be part of your role. Developing action plans to enhance operational controls and optimize customer service, as well as conducting routine audits of client records, are key responsibilities. Desired Profile: - Postgraduate/ Graduate with at least 5 years of experience in a managerial capacity. - Preferably female candidates, though male candidates are also welcome to apply. - Stable career history with good team-leading experience. - Strong knowledge of Canada, and preferably Australia, New Zealand, and Europe visa rules and regulations. - Understanding of visa application processes, documentation requirements, and the ability to work under pressure to achieve results. - Excellent communication skills (verbal and written), pleasing personality, confidence, good keyboard skills, and academic brightness. - Ability to effectively communicate with individuals of all age groups and social backgrounds. - Flexibility regarding working hours and willingness to encourage input and ideas from others.,