186 Complaint Resolution Jobs - Page 2

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience. The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases. The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently. Experience in a manufacturing or industrial setting is preferred. Key Responsibilities: Preform Invoice Management Order Booking Form Updates Document Management Customer Database Maintenance Customer Complaint & Grievance Resolution Handle customer calls, emails, and queries professionally Proficiency in Microsoft Office (Excel, Word, PowerPoint), Excellent verbal and written communication skills, Experience in customer service or CRM roles, Strong problem-solving and administrative skills.

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. The advisor-led wealth management businesses at Goldman Sachs provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, family offices, foundations, endowments, and corporations with their employees. The direct-to-consumer business of Goldman Sachs, known as Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with over 150 years of experience. Serving millions of customers across multiple products, Marcus leverages innovative design, data, engineering, and other core capabilities to provide powerful tools and products grounded in value, transparency, and simplicity. As a Customer Service Representative at Goldman Sachs, you will be responsible for serving as the 2nd level escalation tier for servicing and back-office related complaints. You are expected to exceed all quality standards and customer expectations of great service while consistently upholding compliance and regulatory standards in customer dealings. Your role involves providing excellent customer service, answering client questions within set standards, following up on unfavorable survey responses, and serving as a customer advocate for both regulatory and non-regulatory complaints. Additionally, you will participate in the planning of small to moderate scope projects, assist in tracking and trend analysis of customer complaints to enhance customer experience, ensure efficiency in case management to exceed Turn Around Time targets for all business units, and demonstrate advanced knowledge of multiple areas of consumer banking operations. Your passion for delivering a great customer experience at scale, combined with excellent collaborative, communication, organizational, and problem-solving skills, will be essential in this role. Basic qualifications for this position include a Bachelor's degree from a recognized institute, a minimum of 2 years of customer service experience, a positive attitude, self-direction, attention to detail, and the ability to work independently in a fast-paced environment. You will be expected to partner with multiple business functions, showcase attention to detail by investigating and resolving cases appropriately, demonstrate basic banking knowledge with a focus on customer experience and company culture. Preferred qualifications include strong problem-solving and analytical/accounting skills, ability to multitask in a fast-paced environment, excellent communication skills (both verbal and written), high accuracy, and attention to detail. Proficiency with Microsoft Suite (Word, Excel, PowerPoint, and Outlook) is required to identify processes and controls improvements by leveraging evolving tools for scalability without introducing new risks. Goldman Sachs is committed to fostering diversity and inclusion in the workplace to ensure every individual has opportunities to grow professionally and personally. The firm offers various training and development opportunities, firmwide networks, benefits, wellness programs, personal finance offerings, and mindfulness programs. Learn more about the culture, benefits, and people at GS.com/careers. Goldman Sachs provides reasonable accommodations for candidates with special needs or disabilities during the recruiting process. Learn more about accommodations at https://www.goldmansachs.com/careers/footer/disability-statement.html.,

IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over the last 28 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, "Bada Aasaan Hai," appropriately depicts our approach. With 10+ crore product offerings and 78+ lakh responsive supplier base, we provide ease and convenience to our 18+ crore buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. If you have 65%+ marks in 10th and 12th, graduates with at least 12 months of experience in the same profile will be preferred. MBA holders with 9 months of experience are also preferred. The role involves being an individual contributor, building and managing productive, professional relationships with clients using telephonic and/or video conversations. You will be responsible for ensuring that clients are using and deriving benefit from IndiaMART, ensuring products/services in clients" e-catalog are accurately defined, maximizing revenue by upselling other services, and achieving fortnightly, monthly client retention, and revenue targets. Your responsibilities will include systematic follow-up and time-bound closures, prompt resolution of complaints, and making 10-15 meaningful telephone/video calls with clients on a daily basis. To apply for this role, fill up the details here: https://lnkd.in/gDmrcRjm or send your resume to anurag.bajpai2@indiamart.com.,

Key Responsibilities: Customer Service: Provide excellent service and customer satisfaction on every call. Ensure closure of tickets within prescribed Turnaround Time (TAT). Clarify customer complaints and provide accurate resolutions promptly. Maintain productivity, quality, and resolution metrics as per organizational norms. Telesales & Order Fulfilment: Make outbound calls to prospects in the NEW lead category. Follow up on leads, schedule appointments, and allocate them to relevant sales executives. Handle and reconcile cash/cheque payments received. Ensure 100% adherence to KYC (Know Your Customer) guidelines. Coordinate provisioning of Home Gateways for new and existing customers as per selected plans. Send daily operational and sales reports as per company format. Key Result Areas: Timely resolution of customer issues and complaint tickets. Efficient handling of order entries, payments, and documentation. Accurate and timely reporting of sales and service operations. Effective lead conversion through follow-ups and appointment setting. Compliance with documentation and KYC standards. Education Qualification: Graduate or equivalent qualification Experience Required: 1 to 3 years of experience in Customer Service or Telecalling Experience in interacting with government authorities or third-party vendors is an added advantage Ability to multitask and handle multiple projects simultaneously

As a part of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its vision of empowering businesses across India. Your main responsibility will be to develop and maintain strong relationships with clients, understanding their unique business needs, and providing them with tailored solutions to support their growth journey. This individual contributor role will require you to focus on achieving monthly client retention and renewal targets, giving you the opportunity to showcase your skills and contribute significantly to the company's success. Your key responsibilities will include: - Building and managing professional relationships with clients through telephonic and/or video conversations - Ensuring that clients are utilizing and benefiting from IndiaMART's products and services - Accurately defining products/services in clients" e-catalog - Maximizing revenue through upselling additional services and meeting fortnightly, monthly client retention, and revenue targets - Conducting systematic follow-ups and ensuring timely closures - Resolving client complaints promptly - Engaging in 10-15 meaningful telephone/video calls with clients on a daily basis Joining IndiaMART means being part of shaping the future of business in the B2B marketplace. The company offers various incentives, including attractive incentive programs to reward your hard work and support your earning potential. IndiaMART also provides a dynamic environment for accelerated career growth, with many employees reaching leadership roles within five years. The learning culture at IndiaMART is fostered through the I-LEAP program, enabling employees to learn and develop their skills while working and offering fee subsidiaries for personal learning and development. Additionally, IndiaMART provides Mediclaim benefits with up to 2 lakh cashless facility free of cost for employees, along with life insurance benefits of up to 8 lakhs at no extra charge. Join IndiaMART today to be a part of a forward-thinking organization that values its employees" growth and well-being.,

As an Operations Manager for Retail Stores in the Lightning/Electrical industry, you will be responsible for staff management, team leadership, and training to ensure efficient operations. Your role will involve customer service and complaint resolution, inventory management, stock control, sales analysis, and strategic planning. Your excellent communication and interpersonal skills will be crucial in interacting with both customers and team members. You should be able to work independently and make managerial decisions to drive the success of the retail stores. Experience in retail management or a related field will be advantageous. Key responsibilities include overseeing new store openings, location selection, store management, team building, retail operations, and inventory management. You will also be involved in designing and implementing standard operating procedures (SOPs) for new store openings. The ideal candidate should possess a Bachelor's degree in Business Administration, Retail Management, or a related field. The salary bracket for this position is between 50 to 90K, with the potential for negotiation based on the qualifications and experience of the right candidate.,

A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge Adhere to schedules and work efficiently under pressure to meet deadlines

Key Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Maintain strong relationships with existing clients and provide exceptional support. Resolve complaints and ensure customer satisfaction. Update CRM software with accurate customer interaction details. Coordinate with internal teams to address customer concerns quickly. Follow up with customers for feedback and service improvement. Requirements: Female candidates only. Ability to communicate in Tamil and English , Hindi or Kannada is a plus. 6 months to 2 years of experience in a customer service or CRM role. Excellent communication and interpersonal skills. Proficient in using CRM tools and MS Office. Positive attitude and a problem-solving mindset.

Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated Book of Relations (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial goals of customers and providing financial planning assistance. Competition Analysis for giving professional advice to customer Fix self appointments everyday from the given customer database as per the campaign Sales Focus on cross-sell & up-sell opportunity in allocated customers. Ensure successful completion of licensing as per MLI standards MEASURES OF SUCCESS TAT adherence for updating System - CRM Next Successful completion of cross-sell/ up-sell Business Goals month on month Collection of payment/premium from 91-180 days due policies Complaint Resolution /Customer satisfaction Achievement of Retention Targets. > 45 unique customer meetings in a month More than 90% attendance (of total working days) Successfully score >=80% in the Functional Trainings imparted DESIRED QUALIFICATIONS AND EXPERIENCE Assistant Manager - Customer Advisory Team 1.5 - 2 years in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate. Minimum 6 months exposure to Life Insurance Age Bracket 25-30 years Must own a conveyance KNOWLEDGE / SKILLS / ABILITIES Customer centricity & relationship building Basic Computer Knowledge. Good communication skills- English and regional language

As a Waterproofing Technical Officer, you will be a field technical resource responsible for supporting the business of waterproofing products. Your role will involve imparting practical training to contractors, providing technical expertise to internal and external stakeholders, handling on-ground complaint escalations, and contributing as a key technical pillar in product field trials. Your key responsibilities will include conducting practical training for top contractors, providing on-the-job training for Trade and Territory Manager-Painter Partnership (TM-PP), closely connecting with top contractors as the Birla Opus waterproofing technical point of contact, assisting in site conversions through digital and physical means, and offering technical intervention at critical sites during the pre-application stage for issue identification and resolution. Furthermore, you will be responsible for handling escalations from TM-PP, visiting critical sites to establish credibility as a subject matter expert, providing tech support by addressing queries from external and internal stakeholders, evaluating vendors and new products for category creation, and supporting in gathering technical product insights. To qualify for this role, you should have a B.Tech. or Diploma in Civil Engineering with 2-7 years of field experience in the waterproofing industry. Alternatively, relevant experience in the construction chemicals or waterproofing retail industry will also be considered. You will report directly to the ASM PP + PA (Painter Partnership + Painter Academy) and be dotted to the Waterproofing Technical Manager (WTM). This position offers you the opportunity to leverage your technical skills and industry knowledge to drive business growth and ensure the successful implementation of waterproofing products.,

You will be responsible for managing the portfolio movement and controlling losses for a specific product in the assigned region. This includes ensuring that roll forward rates to higher buckets are maintained within defined parameters. You will need to analyze and maintain zero delinquency within required parameters, policies, and systems. Dealing with delinquent customers, publishing MIS, and reviewing daily collections, pending cases, and expected delinquency will be part of your daily tasks. Effective interdepartmental communication with operations, credit, and sales is crucial. You will need to identify negative areas and negative profiles, develop systems that meet local requirements, and identify correct channel partners in line with the TATA Capital philosophy. Ensuring customer satisfaction through quick resolution of customer issues and complaints, as well as visiting high-value/strategic customers, will be essential. You will also be responsible for facilitating competition mapping and market trend analysis by gathering information from the market to suggest changes. Ensuring that all in-house officers/agencies in the location perform as per defined SLA, while reducing costs incurred through vendors, is part of your role. Managing productivity by setting productivity parameters for DMA/Agencies/collection executives, monitoring performance against set parameters, and daily reviewing collection managers and monthly reviewing collection officers will be crucial. Leading and supervising the collections team for the implementation of a recovery agenda through appropriate training, motivation, and deployment strategies is also part of your responsibilities. Ensuring compliance with all Audit/RBI regulations as well as company policies and procedures is a key aspect of this role. Qualification: Post Graduate/Graduate in any discipline.,

As a candidate for this role, you should possess 0-1 years of experience and have proficiency in MS Office, Mail Writing, Strong organizational and coordination abilities, Basic Hardware Knowledge, Complaint Resolution, KPI Tracking, Good Communication Skills, and Writing Skills. A Graduation or Diploma qualification is required for this position. You should be able to effectively handle feedback and criticism by viewing them as opportunities for growth and improvement. Your strength lies in your ability to maintain productivity by adopting efficient methods and strategies. You should be comfortable working both in team environments and independently, showcasing adaptability and collaboration skills. In dealing with difficult customers, your approach should be to remain calm, empathetic, and find solutions that meet their needs while upholding company policies. Productivity can be defined as the measure of efficiency in completing tasks and achieving goals within a given timeframe. SLA (Service Level Agreement) and TAT (Turnaround Time) are important metrics that define the level of service quality and timeliness in business operations. Vlookup and Hlookup functions in Excel are used for searching and retrieving specific information from a dataset based on certain criteria, thereby enhancing data analysis and decision-making processes.,

As a Service Manager in the Electric Motor Manufacturing industry located at MIDC - Andheri East, Mumbai, you will play a crucial role in leading a team to deliver exceptional customer service. With over 15 years of experience (preferably in the motor industry), you will be responsible for managing customer service requirements efficiently within specified timeframes. Your primary responsibilities will include coordinating with the Design and QA teams to address product complaints effectively, conducting training programs for service centers on product features and new developments, and managing critical customer complaints with utmost efficiency. Collaboration with sales, production, and design teams will be essential to ensure smooth operations and cross-functional alignment. You will be expected to monitor and analyze service metrics such as response time, resolution rate, and feedback, while also building strong relationships with service centers, vendors, dealers, and end users. Conducting regular site visits to OEMs, dealers, service centers, and customer sites will be part of your routine to ensure optimal service delivery. Candidates with sales experience in spare parts will be preferred. If you are passionate about delivering excellence in customer service and have the required experience, we encourage you to reach out to us by DM or email at hr@hindmotors.com. Please note that only candidates from Mumbai will be considered for this position. For further details, you can also contact our HR Head, Ms. Mayuri Sawant, at msawant@hindmotors.com. Join us at Hind Motors to lead the way in setting high standards for customer service. Visit www.hindmotors.com or call us at 022-4250 0500 to explore this exciting opportunity further.,

Key Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Maintain strong relationships with existing clients and provide exceptional support. Resolve complaints and ensure customer satisfaction. Update CRM software with accurate customer interaction details. Coordinate with internal teams to address customer concerns quickly. Follow up with customers for feedback and service improvement. Requirements: Female candidates only. Ability to communicate in Tamil and English , Hindi or Kannada is a plus. 6 months to 2 years of experience in a customer service or CRM role. Excellent communication and interpersonal skills. Proficient in using CRM tools and MS Office. Positive attitude and a problem-solving mindset.

We are seeking young, energetic, and dynamic individuals who are eager to pursue a career in a fast-paced environment. As a position holder, you will work as an individual contributor, focusing on building and managing productive, professional relationships with clients. Your primary goal will be to ensure that clients are utilizing and benefiting from IndiaMART effectively. It will be your responsibility to ensure that the products/services listed in clients" e-catalogs are accurately defined. You will be expected to maximize revenue by upselling additional services and meeting fortnightly and monthly client retention and revenue targets. Additionally, systematic follow-up and timely closures of deals will be crucial in this role. Prompt resolution of client complaints will be a key aspect of this position. You will also be required to conduct 4-5 in-person meetings (F2F) with clients onsite on a daily basis. This role offers a great opportunity for individuals who are driven to excel in a client-facing environment and are passionate about achieving results.,

As a Customer Support representative in this role based in Chennai (OMR & Ekkattuthangal), you will be responsible for handling inbound calls, chats, and emails from customers. You will address customer queries, inquiries, resolve complaints, and provide effective solutions in a timely manner. It is essential to maintain a high level of product knowledge to ensure accurate and efficient assistance to customers. We are looking for candidates with any degree qualification, aged up to 28, who are comfortable working in a general shift. Both male and female candidates are welcome to apply for this position. This is a full-time, permanent opportunity suitable for freshers. The working schedule involves day shifts and morning shifts. The work location is on-site, requiring in-person presence. If you are interested in this position, please reach out to the employer at +91 7034194611 for further discussions.,

The Customer Grievance Officer (CGO) plays a crucial role in resolving customer queries efficiently and effectively, ensuring zero repeats and escalations. As a CGO, you will be responsible for managing customer grievances within defined timelines. You will oversee operations activities in one or more districts, visiting designated locations for specified durations. Your primary duties will include attending to all complaints from customers, collating complaints received at access points, and sharing them with the central team through CRM. As a frontline ambassador of the bank, you will educate customers on the grievance redressal mechanism, resolution timeframes, contact details of the Principal Nodal Officer, and Banking Ombudsman in the area. It is essential for you to stay updated on the bank's policies regarding its products and services, including terms and conditions. You will be required to contact the relevant parties promptly via phone, email, or in person to address grievances within a day. Additionally, you must prioritize complaints received through the Banking Ombudsman, Consumer Education and Protection Department of the Reserve Bank of India, and consumer forums. As a CGO, you will also be responsible for promoting and marketing new and existing products and services offered by the bank. Adherence to all banking policies set by the board of directors or bank owners is crucial in this role. To excel in this position, you should possess a positive and outgoing attitude, with a genuine passion for customer interaction. Strong communication and interpersonal skills are essential, along with the ability to work independently and take initiative. A willingness to travel to different locations as needed is required. While previous experience in sales or field-related roles is a plus, it is not mandatory for this position.,

As a proactive and experienced Front Desk Staff, your primary responsibility will be to oversee hostel operations, manage other staff, and ensure the smooth and efficient functioning of the facility. You will be required to supervise all operational aspects of the hostel, which includes maintenance, cleanliness, and staff management. Additionally, you will need to coordinate with vendors, contractors, and service providers, handle resident admissions, documentation, and billing, conduct periodic audits and safety checks, address complaints, and ensure timely resolution. It is crucial to support the warden and report to the hostel committee. To qualify for this role, you must be a graduate with some prior experience in administration or hospitality. Strong leadership and interpersonal skills are essential for this position. Proficiency in English, Hindi, and Marathi languages is required. Additionally, familiarity with MS Office and basic accounting is preferred. Please note that this is a non-residential position, and candidates residing near Matunga will be given preference.,

As a part of this role, you will be responsible for completing day-to-day complaints and updating completed jobs on the portal. Your primary task will involve ensuring that all complaints are addressed promptly and effectively. Additionally, you will play a key role in updating the portal with information regarding completed jobs. Your attention to detail and ability to work efficiently will be crucial in fulfilling these responsibilities.,

You will be responsible for assigning housekeeping tasks to staff and inspecting their work to ensure that the prescribed standards of cleanliness are met. As a supervisor, you will need to coordinate the activities of the housekeeping team, assign and inspect cleaning tasks to ensure high standards are maintained, and provide training and ongoing guidance to new housekeeping staff. Monitoring inventory levels of cleaning supplies and equipment will be part of your duties, and you will need to place orders as needed. Regular inspections of guest rooms and common areas are required to maintain cleanliness throughout the property. Addressing and resolving guest complaints or concerns related to housekeeping will also be essential. Collaboration with maintenance and front desk teams to address facility maintenance needs is expected. You will be responsible for ensuring compliance with health and safety standards in housekeeping operations. Additionally, scheduling and organizing staff shifts to meet operational needs, as well as upholding a high standard of cleanliness and presentation throughout the property, are crucial aspects of this role. Other duties include investigating and addressing complaints regarding poor housekeeping service, providing training to housekeeping staff, taking inventory of cleaning supplies regularly, issuing cleaning supplies and equipment to staff as needed, screening housekeeping applicants, and recommending promotions, transfers, or dismissals. In instances of staff shortages, you may need to perform various cleaning duties. This is a full-time position that offers health insurance benefits. The preferred educational qualification is Higher Secondary (12th Pass), and candidates with at least 3 years of supervisory experience are preferred. Proficiency in Malayalam is also preferred. The work location is in person. For more details, please contact the employer at +91 9947350555.,

The Automotive Customer Relations Manager works closely with department managers to develop and implement a customer relations program aimed at fostering and retaining a loyal customer base. Serving as the dealership's goodwill ambassador, you will play a pivotal role in ensuring customer satisfaction and enhancing the overall customer experience. Your primary responsibilities will include resolving customer complaints by coordinating factory assistance when dealership resources are insufficient. You will also oversee the preparation of new vehicles for delivery, ensuring that customers are well-informed about warranty details, maintenance schedules, and the proper use of vehicle features, especially those related to safety. Additionally, you will coordinate customer follow-up initiatives and work in tandem with salespeople to ensure timely post-sale customer contacts. As the Automotive Customer Relations Manager, you will schedule and confirm service appointments for new customers facing mechanical issues, following up with all parties post-repair. You will be responsible for preparing monthly reports on customer satisfaction levels within the dealership, analyzing results from factory-generated surveys, and discussing customer satisfaction standings with the general manager and department heads. Maintaining a detailed case history file of customer complaints and resolutions, you will review post-sale service cases with the service manager regularly. You will also compile the dealership's customer satisfaction accomplishments, assist service customers during peak service hours, contribute articles to customer newsletters, and attend various meetings within the dealership. The ideal candidate for this role should have a minimum of 7 years of relevant work experience and exhibit a professional demeanor at all times. Other duties may be assigned as needed. This is a full-time, permanent position that requires in-person work at the specified location.,

The role requires you to engage with customers to understand their needs and provide assistance in making informed buying decisions. You will be responsible for introducing products, completing sales transactions, achieving sales targets, and handling returns or repairs. Additionally, you will need to adhere to procedures and implement cost-saving measures in store management. Managing stock levels, ensuring replenishment, displaying products attractively, and securing them daily are also key responsibilities. It is imperative to prevent theft, manage dead stock, and support marketing efforts. Collaboration with competitors for process improvements is essential for the role. You will be expected to collect customer feedback to enhance satisfaction and store ratings. Furthermore, addressing queries and complaints in accordance with company guidelines is crucial for effective customer complaint resolution. This is a full-time position with a day shift schedule. A minimum of 1 year of experience in retail sales is preferred. The work location is in person.,

Job Description: Branch Service Incharge (BSI) Company: Stovekraft Ltd Industry: Kitchen Appliances / Consumer Durables Role Overview As a Branch Service Incharge (BSI), you will lead the after-sales service operations for the region. Youll be responsible for managing field technicians, ensuring timely customer resolutions, maintaining service quality, and coordinating with dealers and distributors. Key Responsibilities Oversee after-sales service operations across the region. Lead and manage a team of field service technicians. Ensure timely and effective resolution of customer complaints and service requests. Monitor repair quality, spare parts inventory, and service turnaround times. Maintain strong relationships with dealers, distributors, and customers. Ensure compliance with company service standards and KPIs. Conduct regular field visits and audits to ensure operational excellence. Candidate Profile Education Qualification: Diploma / ITI / Graduate (Technical background preferred). Experience: Proven experience in field service operations within consumer durables or kitchen appliances. Strong understanding of trade/distributor management. Excellent problem-solving and team leadership skills. Customer-focused mind-set with a passion for service excellence. Willingness to travel and manage on-ground service operations. Strong communication & ASC handholding – Partner Management. Why Join Stovekraft? Be part of a leading brand in kitchen appliances – Pigeon | Gilma | BLACK+DECKER. Opportunity to build and lead your regional service team. Attractive perks and travel support. Career growth in a rapidly expanding industry. based on this key skills

Opportunity to work with a global brand Opportunity to work in a high visibility leadership role Job Description Develop and implement the OE service strategy aligned with overall business objectives and requirements. Collaborate with R&D, regional heads, and field teams to support new product testing and gather performance feedback on new and existing vehicle platforms. Initiate product surveys and Voice of Customer (VOC) studies to enhance products and processes, ensuring alignment with marketing, quality, and R&D functions. Build and maintain strong relationships with senior service leadership at OEMs to strengthen service presence and drive collaboration. Support participation in joint campaigns, service drives, and training workshops in alignment with OE strategic goals. Ensure timely resolution of quality complaints, particularly related to line rejections, by adhering to defined service level agreements. Coordinate with manufacturing and quality teams to drive product/process improvements and ensure timely submission of effective corrective and preventive actions (CAPA). Manage OE portal activities in compliance with industry standards and regulatory requirements. Conduct OE customer satisfaction (C-SAT) surveys and share actionable insights with relevant internal stakeholders for continuous improvement The Successful Applicant B.E./B.Tech in Mechanical or Electronics or Automobile Engineering. Minimum 12 years of experience in technical services, OE operations, or related areas. Demonstrates strategic planning and leadership capabilities. Skilled in business development, customer relationship management, and cross-functional collaboration. Proven ability to drive product and process improvements through VOC and market feedback. Strong interpersonal, communication, and analytical skills. Experienced in handling complaint resolution and implementing effective CAPA. Capable of managing and conducting technical training and service campaigns. Proficient in MS Office and familiar with commercial and service policies. Strong team development and people management skills. Must be open to travel What's on Offer This role offers a strategic leadership position with high visibility, involving cross-functional collaboration and direct engagement with OEMs. It includes strong career growth prospects, and the opportunity to work in a dynamic, innovation-driven environment focused on continuous improvement and customer satisfaction.