383 Complaint Resolution Jobs - Page 2

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role Overview: As a Representative in Chennai, your primary responsibility will be to interact with clients and customers to provide information about products and services. You will handle customer inquiries, complaints, and transactions to ensure customer satisfaction. Additionally, you will maintain customer records and provide support as needed. Key Responsibilities: - Interact with clients and customers to address inquiries about products and services - Handle customer complaints and ensure timely resolution - Process orders and transactions accurately - Maintain customer records and update as necessary - Provide support to ensure customer satisfaction Qualifications Required: - Strong ...

Role Overview: As a part of DBS Consumer Banking Group, your role is crucial in providing differentiated customer experiences and leading through service. Your main responsibility will be to embed a service culture for all customer touchpoints, particularly in complaint resolution and client communication. Key Responsibilities: - Own and close each client escalation within 24 hours, keeping the client informed in case of any delays and resolution dates. - Adhere to Service Management Principles by increasing client interactions and ensuring they are handled as per the RED Service standards. - Ensure 100% coverage and contact-ability of all clients under various service-led campaigns in CRM. ...

Role Overview: IndiaMART, India's largest online B2B marketplace, is looking for a dynamic individual to join as a [Job Title]. As a [Job Title], you will play a crucial role in managing a team of 5-6 individuals and building productive relationships with clients. Your primary focus will be on achieving fortnightly, monthly client retention and revenue targets from the assigned set of clients, maximizing revenue through upselling, and ensuring prompt resolution of complaints. Additionally, you will be required to conduct daily in-person meetings with clients onsite. Key Responsibilities: - Manage a team of 5-6 individuals effectively. - Build and maintain professional relationships with clie...

As a Sales Executive at our company, you will play a crucial role in developing and executing a Strategic Sales plan, conducting market research, and analyzing competitor activities. Your responsibilities will include educating and conducting training sessions on benefits administration, managing customer relationships, and actively seeking new sales opportunities through various channels such as cold calling and networking. You will also be responsible for identifying potential customers, setting up meetings, negotiating deals, and creating frequent reports with sales and financial data. Qualifications: - Proven experience as a Sales Executive or relevant role - Excellent communication skil...

As an employee, you will be responsible for: - Responding to voice calls - Attending customers" calls related to banking queries - Providing resolutions to customers" complaints The company, iEnergizer, is a global provider of business process outsourcing (BPO) solutions, offering services such as customer service, collections, chat support, claims processing, and investor services.,

As a Customer Service Operations Manager for the Mumbai region at the company, your role involves overseeing various aspects of customer service operations to ensure customer satisfaction and service quality. You will be responsible for managing complaint resolution, product installation support, ASP coordination, and spare planning. By providing field feedback for product improvements and conducting training, you will contribute to driving overall service quality and customer satisfaction. Key Responsibilities: - Oversee all Customer Service (CS) procedures at the Mumbai Branch to ensure seamless coordination. - Possess strong knowledge of V-Guard products and manage end-to-end service oper...

Excellent Job opportunity in BPO Industry for Hospitality customer support. Foundever does not charge candidate any fee for application Hiring for Candidates from Mumbai location Only (Not looking for relocation) Work from Office. Job Title: Customer Service Representative International BPO Company Name-Foundever Location: Andheri East, Mumbai About the Role: We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives for our international BPO operations. The role involves handling customer interactions across voice, chat, or email channels, ensuring excellent service delivery, and maintaining high levels of customer satisfaction....

As a Business Development Manager, your role is crucial in developing business strategies to expand the customer pool, increase store traffic, and optimize profitability. You will play a key role in meeting sales goals by training, motivating, mentoring, and providing feedback to the sales staff. Your focus will be on ensuring high levels of customer satisfaction through excellent service delivery. Key Responsibilities: - Develop business strategies to raise the customer pool and expand store traffic - Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff - Ensure high levels of customer satisfaction through excellent service - Complete store administrati...

As the Branch Manager, your role involves managing the daily operations of the branch to ensure smooth and seamless functioning of all activities. Your responsibilities include: - Managing staff, fostering a positive environment, and ensuring customer satisfaction - Assisting the Head Office in implementing business development strategies - Educating the Counselling and operations Team about latest updates, policies, and rules - Handling the team of counsellors and back office operations with result-oriented strategies - Providing quality services to customers and being the process owner for all clients of the branch - Achieving branch sales targets and projected profits - Selecting, trainin...

As a CRM Head in our industrial/manufacturing company based in Hyderabad, your role will involve leading initiatives to enhance customer satisfaction, drive retention, and boost sales growth. You will be responsible for developing and implementing effective CRM strategies, managing a CRM team, and coordinating with sales, service, and operations to deliver an outstanding customer experience. Your expertise in customer lifecycle management, CRM strategy, and cross-functional leadership will be crucial for the success of our customer relationship management efforts. **Key Responsibilities:** - Develop and lead effective CRM strategies for customer satisfaction & loyalty. - Manage the CRM team ...

You will be working as an individual contributor in this role. Your main responsibilities will include: - Building and managing productive, professional relationships with clients - Ensuring that clients are effectively using and benefiting from IndiaMART - Accurately defining products/services in clients" e-catalog - Maximizing revenue by upselling other services and achieving fortnightly, monthly client retention and revenue targets - Conducting systematic follow-up and ensuring time-bound closures - Providing prompt resolution of complaints - Holding daily 4-5 in-person meetings (F2F) with clients onsite No additional details of the company are mentioned in the job description.,

Role Overview: As a Sales Team Coordinator, your role involves supporting and coordinating the activities of the sales team to ensure smooth sales operations and achievement of sales targets. You will be responsible for managing schedules, assisting with lead generation and contract closing, maintaining accurate sales records, and coordinating communication between the sales team and other departments like marketing and customer service. Additionally, you will prepare sales reports, help implement sales strategies, respond to customer inquiries and complaints, and organize sales events or promotional activities. Key Responsibilities: - Coordinate and manage sales team schedules and activitie...

As part of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its vision of empowering businesses across India. Your primary responsibility will be to develop and nurture strong relationships with clients, understanding their business needs, and recommending tailored solutions to support their growth. This individual contributor role will give you the opportunity to showcase your skills and contribute significantly to the company's success by achieving monthly client retention and renewal targets. Key Responsibilities: - Conduct 4-5 in-person client meetings daily to ensure client satisfaction and platform utilization. - Maximize revenue throu...

As a Customer Relation Manager (CRM) at our company, you will play a crucial role in ensuring that our customers receive exceptional service. Your responsibilities will include promptly addressing customer inquiries, resolving issues, and maintaining positive relationships with existing clients. Your expertise in handling client interactions will be valuable in collaborating with various departments to enhance the overall customer experience journey. Key Responsibilities: - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving customer experience and provide fe...

As a Floor Supervisor at Autobahn Trucking (BharatBenz) in Loni, your role will involve overseeing the general operations related to People & Culture. Your key responsibilities will include: - Allocating jobs to technicians and monitoring their work progress - Ensuring quality repair work on vehicles - Providing comprehensive and efficient solutions to address all customer complaints about their vehicles - Ensuring compliance with standard repair guidelines for all vehicle maintenance activities - Using recommended special tools by DICV for repair work - Maintaining cleanliness and order on the workshop floor - Enforcing safety protocols within the workshop premises - Maximizing bay producti...

You will be working as a Patient Care Coordinator in Bardez, GOA. Your role will involve: - Answering incoming calls & emails of patients in a professional and courteous manner. - Managing and resolving patient complaints and queries related to Doctors, Hospital & services provided through various communication channels. - Assisting patients by informing them about the procedures to be followed. - Monitoring automated systems for placing collect calls and providing assistance to callers in need. - Giving priority to emergency calls and coordinating with the respective department. - Reviewing and following up on patient accounts promptly. - Entering and updating correct patient data in comput...

Excellent Job opportunity in BPO Industry for Hospitality customer support. Foundever does not charge candidate any fee for application” Hiring for Candidates from Mumbai location Only (Not looking for relocation) Work from Office. Job Title: Customer Service Representative International BPO Company Name-Foundever Location: Andheri East, Mumbai About the Role: We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Customer Service Representatives for our international BPO operations. The role involves handling customer interactions across voice, chat, or email channels, ensuring excellent service delivery, and maintaining high levels of customer satisfaction...

As a part of the Client Servicing team at IndiaMART, you will play a crucial role in empowering businesses across India by developing strong relationships with clients and recommending tailored solutions to support their growth. Your primary responsibilities will include: - Conducting 4-5 in-person client meetings daily to ensure client satisfaction and platform utilization. - Maximizing revenue through upselling and cross-selling strategies. - Ensuring systematic follow-up, timely closures, and prompt resolution of complaints. To qualify for this role, you should meet the following criteria: - Strong academic background with over 70% marks in 10th and 12th grade. - Any graduate with a minim...

About the job Job Title: Sales Manager/Executive Location: Jammu, J&K , Full-Time About The Company The company is Welmica laminates India's one of the fastest-growing Premium Laminated Panel and Laminate manufacturing companies with a state-of-the-art 100,000 sq ft factory located in MORBI, which is the largest flat lamination unit in the country. To fuel our ambitious growth plans, we are looking for a dynamic Sales Executive. Position Objective The Sales Manager is fully accountable for achieving the budgeted sales from OEM, Retail, and Architects in the assigned territory. Key Responsibilities Work closely with Existing OEMs (Modular Kitchen & Furniture manufacturer) to establish command...

Requisition ID: 7561 Location: Thane (W), MH, IN, 400604 Business Unit / Group Function: Inorganic Pigments Work Arrangement: Onsite Level of Experience: Executive Job Highlights This role requires strong operational expertise to manage end-to-end customer service operations, foster external customer and distributor relationships, and lead digital transformation initiatives to improve efficiency and business outcomes. Manage complete sales order processing across domestic, export, indent, and high-seas sales markets (India, Sri Lanka, Bangladesh, Nepal). Customer service operations, including intercompany purchase orders, local sales Monitor weekly outstanding receivables, follow up with cus...

Has experience in handling customer service for a banking client with moto services - insurance/loan/mortage,etc. Customer Service Excellence: Strong empathy, listening, and relationship-building skills. Communication: Clear verbal and written communication for diverse stakeholders. Organizational Skills: Ability to prioritize tasks and manage high-volume workflows. Problem-Solving: Analytical thinking to resolve issues and improve processes. Stakeholder Management: Skilled in managing expectations and building trust. Adaptability: Ability to work under pressure and adapt to changing priorities.

As a Specialist Customer Care at Barclays, you will embark on a transformative journey where you play a pivotal role in managing operations within a business area and maintaining processes with risk management initiatives. Your responsibility will be to provide first-class support to clients with expertise and care. Critical skills required for this role include excellent communication skills, a problem-solving mindset, and a commitment to resolving complaints professionally and promptly. Your experience in a customer service role in voice or back office processes, conflict resolution skills, and the ability to handle difficult conversations will be valuable. Additionally, experience in anal...

Job Description: You will be working as an Inbound Sales Representative Associate in Accenture's Customer Support vertical. Your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions. You will be responsible for closing faults and complaints within SLAs. Your main focus will be on transforming customer support into a value-generating service that sets Accenture apart in the market. Key Responsibilities: - Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support. - Managing unplanned interruptions to restore normal service operations as quick...

As the Branch Manager, you will be responsible for the smooth functioning of all branch activities and ensuring customer satisfaction. Your key responsibilities will include: - Managing daily operations of the branch and overseeing staff to foster a positive work environment - Implementing business development strategies in coordination with the Head Office - Educating the Counseling and Operations Team about updates, policies, and rules - Leading and managing the team of counselors and back office operations with result-oriented strategies - Providing quality services to customers and ensuring a seamless student visa application process - Achieving branch sales targets and projected profits...