277 Complaint Resolution Jobs - Page 10

As a member of the Client Servicing team at IndiaMART, you play a crucial role in helping the company achieve its goal of empowering businesses across India. Your primary responsibility is to build and maintain strong relationships with clients, understanding their specific needs and providing tailored solutions to support their growth and success. You will be working independently to meet monthly client retention and renewal targets, showcasing your skills and contributing significantly to the company's overall success. Your key responsibilities include conducting 4-5 in-person client meetings daily to ensure client satisfaction and maximize platform utilization. You will also focus on incr...

Position: Customer Service Executive CTC: 2.8 LPA (Fixed) Work Location: HYD Work Schedule: 6 days working with 1 fixed week off (between Monday and Friday). Saturday and Sunday will be mandatory working days , and no week-offs will be granted on weekends. Job Description: Job Summary: We are seeking a dedicated and customer-focused individual to handle incoming and outgoing calls , including onboarding calls . The candidate should be able to manage queries efficiently and deliver a high level of customer satisfaction. Key Responsibilities: Manage inbound and outbound calls professionally. Conduct onboarding calls and assist new users with platform-related queries. Accurately log calls and e...

As the Front Desk Supervisor, your primary responsibility will be overseeing daily front desk operations and ensuring optimal staff performance. You will be tasked with managing guest check-ins and check-outs efficiently and in a timely manner. Handling escalated guest complaints with professionalism and resolving issues effectively will be crucial aspects of your role. In this position, you will also play a key role in training, mentoring, and evaluating the front desk team members to ensure a high level of service delivery. Monitoring room availability, coordinating with housekeeping for room readiness, and maintaining accurate records of reservations, billing, and guest profiles will be p...

As a Sales Executive in our company, your primary responsibility will involve conducting outbound calls to existing customers in order to maintain strong relationships and uncover new sales opportunities. You will be required to schedule appointments and hold in-person meetings with customers to present our diverse product portfolio and address their specific requirements. Your role will also include creating and delivering clear presentations that highlight the unique benefits and features of our white goods accessories. In addition, you will be responsible for generating accurate quotes, negotiating competitive pricing with customers, and efficiently processing customer orders while ensuri...

As a professional responsible for managing online sales platforms, you will be in charge of overseeing various channels such as the company website, e-commerce portals, and marketplaces. Your primary focus will be on generating leads and converting them through digital outreach methods like email, chat, and social media. You will need to promptly respond to customer inquiries received via website forms, live chat, or email. Additionally, your role will involve creating and maintaining accurate product listings with detailed descriptions, pricing information, and appealing visuals to attract potential buyers. A crucial aspect of your job will be to track and analyze website traffic and sales ...

As part of the Client Servicing team at IndiaMART, you will play a crucial role in helping the company achieve its vision of empowering businesses across India. Your primary responsibility will be to develop and nurture strong relationships with clients, understanding their business needs, and recommending tailored solutions to support their growth. This individual contributor role will require you to focus on achieving monthly client retention and renewal targets, providing you with a valuable opportunity to showcase your skills and contribute meaningfully to the company's success. Key Responsibilities: - Act as an individual contributor within the Client Servicing team - Build and maintain...

The Customer Service Executive plays a crucial role in the Customer Experience department by assisting customers, partners, and stakeholders with their queries and needs. As a brand ambassador for the company, you are responsible for ensuring excellent customer service and promoting customer centricity within the organization. Your main responsibilities include providing top-notch customer service, enhancing the overall customer service experience, and driving organic growth. You will take ownership of customer issues, ensuring they are resolved efficiently and effectively. It is essential to establish a clear mission of improving service quality and implementing strategies to achieve this g...

The ideal candidate should have experience in managing Corporate office food services. Prior to the commencement of food service, it is essential for candidates to sample the prepared food as a means to ensure palatability and flavor consistency. It is crucial for applicants to meticulously monitor food preparation techniques, portion sizes, and presentation standards to guarantee that each dish meets or exceeds expectations. Moreover, candidates should devise methods to assess and enhance customer satisfaction levels. Addressing complaints regarding food quality and service is a vital aspect of the role, and candidates must ensure that such issues are promptly and effectively resolved. By t...

As a Technical Support Specialist for Topcoat at RN site, your primary objectives will include providing online technical support, assisting in achieving the agreed Consumption per car values, supporting the attainment of sales volume and value targets, as well as conducting line trials, testing, and continuous improvement initiatives. Your main responsibilities will involve efficiently planning products and services, monitoring consumption-related measurables, taking necessary actions to control consumption, coordinating with internal departments and customers for successful technology development and implementation, staying updated on customer and market trends, offering proactive technica...

About CGH Earth: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Position Summary: We are seeking 2 dynamic and experienced L&D professionals from the hospitality industry to join us as the Manager Learning and Development at Marari Beach Resort and Coconut Lagoon, two of CGH Earth's...

Responsibilities: * Manage e-catalogs on Indiamart * Resolve complaints promptly * Maintain accurate data records * Meet sales targets through effective communication * Cold calling potential customers

General Reservations Voice Process Eligibility Criteria: Minimum 8th or 9th-grade quality in B2 select OR Amcat score above 65 Only graduates with at least 1 year of international customer service experience No undergraduate (UG) candidates eligible Job Details: Location: Gurgaon (Office-based) Shift: 5 days rotational shifts with 2 days rotational offs Transportation: Both-side cabs provided Salary: Up to 30,000 in-hand Selection Process: HR Screening Amcat Test (minimum 65 score) Operations Round

Are you ready to make a meaningful impact on customer experience in a dynamic environment Fusion CX is currently seeking Customer Service Associates in Kolkata and we are looking for motivated individuals like you to join our team. With a strong commitment to quality and inclusivity, Fusion CX offers an excellent opportunity for you to grow your skills and advance your career. If you are a woman seeking customer service associate roles in Kolkata and are prepared to support customers through voice, chat, and email channels with a strong passion for problem-solving, then we encourage you to apply now for this exciting job opportunity in Kolkata and begin your journey with us! As a Customer Se...

As a Customer Service Executive at our Retail Banking unit in Delhi, your primary responsibility will be to assist customers, partners, and other stakeholders in addressing their queries and needs. You will play a crucial role as a brand ambassador for our company, ensuring a positive customer experience. Your key responsibilities will include providing exceptional customer service, promoting a customer-centric approach within the organization, and driving organic growth. You will be expected to take ownership of customer issues, ensuring they are resolved efficiently and effectively. Additionally, you will be tasked with setting a clear mission to enhance service quality and implementing st...

You will be responsible for providing efficient customer support by ensuring that customers receive excellent and consistent service. Your main focus will be to meet and exceed service standards and agreements while executing all customer-facing transactions in line with the company's strategy to enhance satisfaction and ensure timely service delivery. Your key responsibilities will include meeting Service Level Agreements (SLAs) to strengthen customer loyalty and retention. It will be crucial to ensure that agreed SLAs are met under all circumstances. In handling complaint resolution, you will be expected to professionally diffuse situations with dissatisfied customers, identify the cause o...

As a CSO Front Desk Executive at SANSKARA, you will play a crucial role as the initial interface for our esteemed patients. Your responsibilities will include managing front desk operations, scheduling appointments, and maintaining seamless communication with the Head Office to ensure efficient service delivery. At SANSKARA, we are driven by an unwavering commitment to excellence in the Healthcare & Service industry. Our dedication to providing exceptional care to our patients in the field of Audiology sets us apart as a trailblazing force. By delivering cutting-edge hearing devices and unparalleled pre- and post-sales services, we aim to enhance the quality of life for our patients. As a Fr...

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must...

As the Hostel Manager, you will be responsible for overseeing all hostel operations, which include front office, housekeeping, maintenance, and food & beverage. Your primary goal will be to ensure a seamless check-in and check-out experience for guests by implementing standard operating procedures (SOPs) to maintain high service quality levels. It will be crucial to prioritize customer satisfaction through personalized service and promptly address any guest complaints or issues that may arise. Monitoring online reviews and feedback will also be part of your responsibilities to take corrective actions as needed. You will be in charge of scheduling shifts and managing workloads to guarantee sm...

As a Customer Support Executive at our office in Sector 14, Gurgaon, you will play a vital role in delivering exceptional customer service and contributing to the growth of our team. Whether you are a fresher or have up to 2 years of experience, this position offers you an opportunity to showcase your skills and advance in your career. In this role, you will handle customer inquiries, address complaints, and ensure that every interaction results in a positive customer experience. Your efforts will be instrumental in maintaining high levels of customer satisfaction and nurturing long-term relationships with our clients. Joining our team means accessing a range of benefits, including a competi...

The primary responsibility of this role is to be the main point of contact for customers who need vehicle body repairs. You will be expected to provide accurate repair estimates and effectively communicate them to customers. Additionally, you will need to coordinate with technicians to ensure that repairs are completed in a timely and efficient manner. It is essential to stay informed about insurance procedures and ensure that all relevant protocols are followed. You will also be responsible for managing customer expectations by providing regular updates on the status of their vehicles and addressing any complaints or issues promptly to maintain a high level of customer satisfaction. Collabo...

The Customer Representative Manager for our luxury e-commerce brand specializing in leather handbags is responsible for delivering exceptional customer service. Your role involves managing customer queries, overseeing exchanges and returns, resolving complaints, and facilitating customer visits. You should have a strong background in customer service within the luxury retail sector, a keen attention to detail, and a commitment to maintaining the brand's high standards. Respond promptly and courteously to customer queries via phone, email, live chat, and social media. Ensure the customer service team provides accurate and personalized responses, reflecting the brand's luxury image. Oversee th...

As a Aftersales Revenue PMD Specialist, your primary responsibility is to analyze and improve the revenue performance of dealerships at an outlet level. You will be tasked with monitoring and evaluating various key performance indicators (KPIs) to identify opportunities and performance gaps in revenue initiatives such as Express Service, Service Contracts, tire program, and CRM. It will be your responsibility to review dealer and Service Advisor performance in terms of retention, sales per unit, loyalty ratio, and sales volume. Additionally, you will work closely with dealer sales personnel to ensure that accessory sales targets are met, provide forecasts for parts sales per assigned dealers...

As the Head of Service Branch for North India at GEA, your role will involve leading, directing, and supervising the operations of the Service Branch in the defined geography/location for the SFT Separation BU. You will be responsible for achieving budgeted sales and profitability while controlling costs effectively. Your focus will be on maintaining and driving growth in sales for spare parts, service, maintenance contract repairs, and Service products. To excel in this role, you will need to recruit, train, develop, and retain a talented team to support the Service Branch function. Ensuring the motivation, growth, engagement, and work-life balance of the Service team will be crucial. Coord...

As a Sales Executive, you will be responsible for actively pursuing sales opportunities to meet or exceed the targets set by the company. Your primary focus will be on building and maintaining strong relationships with customers, understanding their needs, and ensuring high levels of satisfaction with our products and services. In this role, you will conduct tours or visits to customers to gather insights into their preferences, trends, and feedback on our products and services. By analyzing customer buying patterns, preferences, and behavior, you will identify opportunities for up-selling, cross-selling, and improving overall performance. It will be essential to segment customers based on d...

As a valuable member of our team, you will be responsible for providing pre-sales and post-sales customer support through various channels such as email, online chat, and phone (both inbound and outbound). Your duties will include handling inquiries related to product information, stock availability, shipping details, order status, returns/exchanges, and refunds. It will be your responsibility to address customer complaints effectively, offer suitable solutions and alternatives promptly, and ensure customer satisfaction within specified timeframes. In addition to customer support, you will be tasked with listing and updating products on our company's website to enhance online sales. Your rol...