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Khazana Jewellery logo
CRM Helpdesk Lead Khazana Jewellery

6.0 - 10.0 years

8 - 12 Lacs

chennai

Work from Office

Role & responsibilities Help Desk Team Lead to manage a team of customer support executives. This team is responsible for executing outbound and inbound calls including Birthday and Anniversary greetings, feedback, promotional campaigns, and service-related support. The ideal candidate will drive team performance while ensuring high-quality customer interactions aligned with Khazana's brand experience. Team leadership & Operations Customer calling activities Quality & Process adherence Reporting & Insights Cross-functional collaboration Preferred candidate profile Candidates with at least 6 to 10 years of Customer support and 2 years in lead or Supervisory role. Should be able to converse fl...

Posted 2 months ago

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