6.0 - 10.0 years

0 Lacs

karnataka

On-site

As the Grievance Redressal Manager at Refyne in Bengaluru, you will be responsible for handling end-to-end grievance redressal across all channels. You will lead credit-bureau dispute resolution and serve as the main contact for fraud complaints related to Refyne. Your role involves timely escalation to law-enforcement/cybercrime authorities. Your primary responsibilities will include managing customer grievances by running the grievance desk, acknowledging complaints within policy TATs, prioritizing severity and urgency, and coordinating with various teams for first-time resolution. You will also handle RBI CMS/Ombudsman-related cases, maintain a Grievance Redressal Policy summary, and handle credit-bureau disputes and escalations. In addition, you will ensure regulatory and audit readiness by maintaining complete records for internal and statutory audits, RBI inspections, and sharing periodic MIS reports with leadership. You will also be responsible for reporting fraud and cyber-crime activities misusing Refyne's brand to law enforcement authorities, coordinating with cyber police/CID, and working with InfoSec to enhance security measures. As part of your role, you will define and track grievance SLAs, FCR, bureau correction TAT, repeat root causes, and Ombudsman incidence. You will also be involved in building dashboards, conducting monthly RCA and CAPA, and driving policy/UX changes to reduce inflow. To be successful in this role, you should have a minimum of 5 years of experience in grievance redressal, customer advocacy, and credit-bureau operations in NBFC/fintech/bank sectors. You must possess a strong working knowledge of RBI Integrated Ombudsman Scheme, CMS portal workflows, and complaint documentation. Excellent stakeholder management, communication skills, and proficiency in CRM/Ticketing systems, RBI CMS portal, NCRP, and bureau portals/APIs are essential for this position.,

Posted 3 days ago

Apply

Service Advisor Simha Motors

1.0 - 2.0 years

3 - 5 Lacs

Vijayawada

Work from Office

Interacting with customers to understand their vehicle problems, Coordinate with technicians Service Advisor Responsibilities: Greet customers and understand their vehicle service needs. Accurately record customer complaints and vehicle issues. Coordinate with technicians to diagnose vehicle problems. Explain service details, estimated costs, and timelines to customers. Maintain service records and update job cards regularly. Provide timely updates to customers on service progress. Ensure customer approvals are obtained before proceeding with additional work. Conduct post-service follow-ups to ensure customer satisfaction. Assist in upselling additional services or maintenance packages. Handle customer complaints or escalate issues as required. Ensure cleanliness and safety standards are maintained in the service area.

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.