6.0 - 10.0 years

0 Lacs

karnataka

On-site

As the Grievance Redressal Manager at Refyne in Bengaluru, you will be responsible for handling end-to-end grievance redressal across all channels. You will lead credit-bureau dispute resolution and serve as the main contact for fraud complaints related to Refyne. Your role involves timely escalation to law-enforcement/cybercrime authorities. Your primary responsibilities will include managing customer grievances by running the grievance desk, acknowledging complaints within policy TATs, prioritizing severity and urgency, and coordinating with various teams for first-time resolution. You will also handle RBI CMS/Ombudsman-related cases, maintain a Grievance Redressal Policy summary, and hand...

Posted 1 month ago

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Service Advisor Simha Motors

1.0 - 2.0 years

3 - 5 Lacs

Vijayawada

Work from Office

Interacting with customers to understand their vehicle problems, Coordinate with technicians Service Advisor Responsibilities: Greet customers and understand their vehicle service needs. Accurately record customer complaints and vehicle issues. Coordinate with technicians to diagnose vehicle problems. Explain service details, estimated costs, and timelines to customers. Maintain service records and update job cards regularly. Provide timely updates to customers on service progress. Ensure customer approvals are obtained before proceeding with additional work. Conduct post-service follow-ups to ensure customer satisfaction. Assist in upselling additional services or maintenance packages. Hand...

Posted 3 months ago

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