0.0 - 4.0 years

0 Lacs

vijayawada, andhra pradesh

On-site

As a Medical Equipment Service Technician, your primary responsibility will be to install and configure medical equipment at hospitals, clinics, and diagnostic centers. You will be required to perform preventive maintenance, diagnose technical issues, and repair faulty equipment. Additionally, you will provide technical assistance and training to healthcare professionals on equipment usage. It will be your duty to maintain service reports, records, and documentation for compliance and audit purposes. You will also ensure the availability of necessary spare parts and coordinate with the procurement team. Adherence to industry regulations, safety guidelines, and company protocols while servicing equipment is crucial. Staying updated with the latest technology advancements and undergoing training as required will be essential for this role. You will collaborate closely with the sales team to support clients with after-sales service. Establishing and maintaining effective working relationships with clients by providing excellent customer service is key. Your responsibilities will include ensuring that clients receive prompt responses to queries or complaints, relaying required technical product information, resolving customer complaints, and optimizing the client experience by addressing service-related requests. Furthermore, you will support in planning, organizing, and conducting business meetings and events, cultivating solid relationships with clients, and creating a positive onboarding experience for new clients. Regular interactions with clients through various communication channels, filing customer records, conducting surveys, and writing reports based on customer feedback will also be part of your role. You will need to identify ways to overcome clients" initial dislike of company products and ensure compliance with operational risk controls according to company or regulatory standards and policies. To qualify for this position, you should have a Diploma or BE, preferably in Biomedical engineering, EEE, or Instrumentation. Both freshers and experienced individuals in the medical equipment service field are welcome to apply. Strong communication, presentation, and negotiation skills are required, along with proficiency in Microsoft Office and other relevant software programs. This is a full-time position with benefits including health insurance, provident fund, yearly bonus, and a day shift schedule. The work location is in person.,

Posted 6 days ago

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