Technical Support Assistant ITSILVER Innovation & Infotainment

0.0 - 4.0 years

0 - 0 Lacs

maharashtra

On-site

You will be responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancellations, and other queries. You will resolve customer complaints via Ticket System Software, phone, and email, reach out to customers to verify account information, greet customers warmly, and assist with placement of orders, refunds, or exchanges. Additionally, you will advise on company information, handle product recalls, inform customers of deals and promotions, and compile reports on overall customer satisfaction. You will also be responsible for handling changes in policies or renewals. You should possess a Bachelor's degree/Diploma or equivalent experience, along with a polite nature, obedience, respectfulness, honesty, trustworthiness, cultural awareness, and flexibility. Strong written and oral communication skills, good command over Hindi and English, sharp knowledge of basic computers, internet services, social networking websites, familiarity with Ticket Support System, and knowledge of general office machines and telephone systems are required. You should also be willing to work cooperatively with others, exercise a high degree of discretion with confidential information, and be available to work on weekends. Any additional skills will be considered with preference. The position is on a contract basis for a minimum duration of 1 year with immediate joining. The salary range is between 1.4 to 3.0 Lakh per annum. Incentives and benefits include accidental insurance of 2 Lac Rupees, life insurance of 3 Lac Rupees, travel allowance as per job profile, up to 6 weeks of training with an ISO 9001:2015 certified experience certificate, personal visiting card, identity card, mobile handset with corporate number, company email ID, SEHYOG ID card, company profile, and other supportive print documents as needed. You will also have access to mail post service, internet facility in office campus and remote, fixed working hours, various leave options, telephone service for business calls, holidays per ITSILVER calendar, vocational trip/tour once in a trimester, performance-based bonus, refreshments during working hours, accommodation and transportation in the field, and participation in ITSILVER activities.,

Posted 2 weeks ago

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Business Performance & Insight Analyst Finastra USA Corporation

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Coupa System Administrator, your primary responsibility will be to provide system administration and end user support for the Coupa System. You will be expected to assist users through phone, emails, and Service now tickets. It is essential that you possess a comprehensive understanding of all Coupa modules including Procurement, Invoicing, Sourcing, and Contract. You should have experience in P2P Indirect Procurement and be proficient in managing common Coupa Admin tasks such as configuring Chart of Accounts, approval chains, PO Customizations, Tax codes, PO Transmission methods, as well as supplier and catalog enablement. Your ability to comprehend requisitions, Purchase Orders (POs), Invoices, receipts, and tolerances will be crucial in deploying best practices within Coupa. Your role will involve working on various aspects such as Requisitions, Orders, Invoice processing, Expenses, Approval chains, Mileage rates, Chart of accounts, Lookup values, Account groups, Custom fields, Punch-outs, Items, Suppliers, Company Information, Home page content, Functional Integration errors, Roles, and permissions. To excel in this position, you must possess 2-4 years of relevant experience and demonstrate excellent communication skills both verbally and in written form. Strong analytical and problem-solving skills are also essential. Prior experience with PMO is considered advantageous. Proficiency in working with a PSA/project management tool such as Coupa OpenAir NetSuite (though not mandatory) will be beneficial. The ideal candidate should have a minimum of 2+ years of experience working with Coupa. Additionally, strong knowledge of Excel and MS Office is a must. Familiarity with information systems, running reports, utilizing BI tools like DOMO/Power BI, and defining required reports will be advantageous. This position is based in Bangalore.,

Posted 1 month ago

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