Community Operations Coordinator (UK and US Hours)

Company Overview

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Third Bridge Community connects our clients to the highest quality, relevant experts by leveraging our extensive global expert network, thorough pre-qualification processes and a robust compliance framework.

Community’s investor-led content, generated from fixed-rate 1:1 consultations, offers clients unique insights into companies, markets and investor sentiment.

Responsibilities

• Persuade relevant individuals to take part in a consultation with our client and negotiate terms
• Managing the logistics of consultations throughout their life-cycle, including scheduling, contracts, compliance requirements, transcription, transcript publishing, payment and so on
• Develop and strengthen relationships with existing Third Bridge industry contacts
• The work is fast paced – you will be working on multiple requests on any given day, all with tight timelines, and spanning a wide variety of industries across multiple geographies, which you will need to understand at a high level. We look for individuals who are excited by a hands-on, high performing and resulted-oriented role
• You’ll need to think on your feet and adapt your communication style as you speak to people across industries and levels
• As part of a global team, teamwork is essential - you’ll be collaborating with others locally and internationally when executing on projects, across time zones

What we look for

• Strong academic credentials and/or experience in a customer focused role
• Individuals who will thrive in a hands-on, high performing role with a focus on results
• A change facilitator with the ability to manage multiple projects efficiently and effectively
• Maintain a high level of attention to detail, even under pressure in order to adhere to our compliance framework and high-quality standards
• The ability and drive to go above and beyond for our clients to exceed their expectations
• With a culture centred around feedback and open communication, we look for people who are open to continuous professional development

Working Hours

This is a completely remote role- Monday to Friday Work Days. There are 2 positions available for the following permanent shift timings:

1 for US Hours: 6:30pm to 3:30am IST

1 for UK Hours: 1:30pm to 10:30pm IST | Time shift to BST during Day Light Savings to be considered

How will you be rewarded?

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application