Business Analyst - ServiceNow TELUS Digital -

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a senior-level professional in this role, you will be responsible for defining, implementing, and optimizing ITIL processes to lead service transition initiatives within the organization. Your strategic leadership combined with technical expertise will drive operational excellence, digital transformation, and enhance customer experience. Key Responsibilities: - Implement Level 3 & 4 process documentation and optimize process interlocks across service management functions. - Develop and maintain use cases for process implementation. - Lead ITSM tool configurations and implementations, specifically ServiceNow. - Design and implement customer-specific ITIL operational solutions. - Establish ...

Posted 17 hours ago

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