236 Communication Training Jobs - Page 9

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 1 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Bilaspur Contact no- 9154765704

Candidate should have minimum 1yr of experience in a Voice process OR working as a Communications trainer Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Roles and Responsibilities 1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process). 2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives. 3. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ). 4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team. 5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs. 6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities. 7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness. 8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results. 9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability. 10. Conduct V&A Interviews and hire candidates with appropriate skill-set. 11. Responsible for other duties as assigned. Required Skills & Qualifications 1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management. 2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills. 4. Bachelors degree preferred or equivalent. 5. Minimum 2 years of related experience. 6. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures. Preferred Skills 1. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.). 2. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.

Voice and Accent Trainer Mode – Work from Office Shifts – Night Shifts Notice – Immediate to 60 Days Skills:-COMM's trainer, Universal trainer, Corporate trainer, TNI, TNA,Voice, and accent. interested can share your resumes to Lavanya(9361645614)

Excellent English Communication Skills Required We are an English Language Academy Hiring for a Communications & Soft Skills Trainer Salary: Flexible Location: Online Live Sessions - Should be Available in Pune for Physical Sessions if Required * Required Candidate profile * - Must have Experience in Communication Skills Training - Personality Grooming - Experience in Interview Grooming for Candidates is an Advantage Please Apply for Further Discussion * Perks and benefits Flexible Working Hours

Foundever is Hiring for Communication Trainer (Voice & Accent Coach) Training Experience 2+ years (as Voice & Accent Trainer) Shifts - US 5 days working (Rotational week off) Location - Airoli, Navi Mumbai Work from Office Job Descriptions: Lead and direct the learning culture and vision in New hire batches Develop/implement training programs for New hire agents . Floor Support & BQ Management, Train on Neutralization of accent ,Cultural ,Behavioral Training Support the Learning manager by providing development to the on-site front line in order to deliver business objectives. Manage training programs and the learning experience for adult learners in a site. Support development programs. Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team. Conduct most complex training classes. Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness. Identify skill and knowledge requirements for agents through analysis of data from multiple sources. Develop standards for monitoring Agents/Advisors. Ensure that feedback programs provide Agents/Advisors with guidance to correct problems. Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate. Actively pursue self-improvement opportunities. Education (if beyond High School or equivalent: Degree, professional qualification or equivalent directly related work experience. Experience Target: 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners. Experience in benchmarking HRD best practices. Skills: Strong understanding of computer basics (Windows, Excel, Word, Email and Internet). Background in MCP minimum 2000 and/or Windows XP and 2003. Proven client relationship skills. Well-developed consultancy skills. Delivering and facilitating learning and development interventions. Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/materials. Ability to design and evaluate learning material create a facilitators guide and participants material to support technical programs. Experience in coaching, mentoring and developing others in a complex, fast paced environment. Results driven to achieve key objectives at a corporate and site level. A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions. Excellent interpersonal, organization and time management skills. Excellent listening, oral, and written communication skills. Ability to deliver both UK and US content Knowledge/Abilities: Strong background in Customer Service industry (call center preferred, but not essential). Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. Good judgment and the ability to express thoughts clearly and simply. Special Certifications (if appropriate--identify if required to perform the job or just preferred): Training and Development qualifications strongly preferred. Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues): Some travel and overnight stays (in country) required to support other sites. Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above) Flexibility in work schedules required as the role requires interacting with clients from different regions/ countries. Interested candidates can share CV to tejal.mohadikar@foundever.com

Role: Delivering training sessions on Soft Skills and Business English to groups of mid-level and senior-level managers. Developing, reviewing and providing training resources for the assigned programmes Preferred candidate profile For Soft Skills Trainers: 5-10 years of experience in conducting full-day workshops Relevant qualifications and exposure Excellent Communication Skills For Business English Trainers 5-10 years of experience in conducting full-day workshops in written and verbal Workplace English Relevant qualifications with specialisation in English Language Excellent Communication Skills

Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Title : Assistant Manager - Behavioral Training Experience Required : 6+ years Location : Pune(Hybrid) Summary Are you an experienced training professional passionate about nurturing talent and enabling individuals to thrive in their professional journeys? As an Assistant Manager - Behavioral Training , youll support the growth and development of employees by designing and delivering impactful behavioral training programs. If you're enthusiastic about creating a difference, working in a fast-paced environment, and guiding others to bring out the best in themselves we would love to connect with you! Location Pune, Maharashtra, India Your Future Employer You will be working with a highly reputed and inclusive organization that fosters innovation and upholds a strong commitment to talent enhancement. A workplace that values diversity, respects individuality, and actively promotes a culture of collaboration and growth. This opportunity will empower you to create meaningful learning interventions while carving your professional niche. Responsibilities Collaborate with stakeholders to identify organizational training needs related to behavioral competencies. Design, develop, and deliver impactful behavioral training programs tailored to suit business objectives. Conduct assessments to ensure measurable outcomes for training effectiveness. Coordinate with various departments to organize workshops, seminars, and coaching sessions. Mentor and coach employees to improve their soft skills, leadership abilities, and communication. Create development plans and content for both individual contributors and managerial roles. Stay informed of trends and advancements in training and instructional design methodologies. Requirements Experience : 6+ years in behavioral training, learning & development, or a similar role in corporate A background in psychology, education, organizational behavior, or related fields will be preferred. Exceptional facilitation, coaching, and public speaking skills. Proven expertise in instructional design and adult learning methodologies. Ability to work cross-functionally and with diverse teams. Strong analytical abilities to assess training effectiveness and deliver improvements. Certifications in Behavioral Training, Instructional Design, or related areas (preferred). What's in it for you? Opportunity to join a forward-thinking organization focused on people development and innovation. Be part of a purpose-driven environment that values diversity and collaboration. Gain exposure to challenging projects where your expertise can create a tangible impact. Competitive remuneration and benefits to support your growth journey. Reach Us If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at stuti.bhandari@crescendogroup.in

About the Role: Karadi Path Education Company is seeking dynamic and passionate "Trainers & Product Specialists" to deliver our innovative Karadi Path programs. The role involves training teachers and facilitators in our methodology, supporting effective implementation in schools, and contributing to the continuous evolution of our pedagogy and products. Role & responsibilities: Deliver training sessions on the Karadi Path English program and methodology to teachers in schools implementing the program. Conduct periodic support visits to assigned schools, observe sessions, and provide constructive feedback to teachers and school/government stakeholders. Oversee the delivery quality and impact of the Karadi Path program in your assigned geography, ensuring positive learning outcomes and stakeholder satisfaction. Build and maintain strong working relationships with government departments, education officials, and partner institutions. Prepare and submit timely project reports, ensuring smooth communication between KPEC and partner schools/government bodies. Qualifications & Skills: Strong communication and presentation skills. Proficiency in English and the regional language. Prior experience in training, project coordination, or education program implementation preferred. Strong interpersonal skills with the ability to engage with diverse stakeholders. Additional Requirements: Willingness to travel extensively (All travel costs reimbursed as per company policy). Why Join Us? KPEC is a fast-growing social enterprise dedicated to transforming English language learning in schools across India. We offer a collaborative work culture, opportunities for personal and professional growth, and the chance to make a tangible social impact. Candidates who demonstrate passion, performance, and commitment can expect significant growth opportunities within the organization.

Role & responsibilities Conduct training on soft skills, communication, GD/PI, and corporate readiness . Design and deliver workshops, mock interviews, and aptitude training . Guide students on resume building, presentation skills, and professional etiquette . Assess students strengths and development areas through interactive sessions. Collaborate with placement cells and recruiters to align training with industry expectations. Use LMS and digital tools for training delivery and progress tracking. Preferred candidate profile Bachelors/Master’s degree in HR, Education, Business, or related field. 2+ years of experience in corporate training or campus training. Strong expertise in GD/PI training, communication skills, and personality development . Excellent presentation, coaching, and mentoring skills. Familiarity with LMS, digital learning tools, and assessment techniques .

Seeking a Senior Analyst skilled in Instructor-Led Training, communication coaching, and stakeholder management. Requires 5–8 years’ experience in talent development, soft skills training, and performance improvement strategies.

Seeking a Senior Analyst skilled in Instructor-Led Training, communication coaching, and stakeholder management. Requires 5–8 years’ experience in talent development, soft skills training, and performance improvement strategies.

Seeking a Senior Analyst skilled in Instructor-Led Training, communication coaching, and stakeholder management. Requires 5–8 years’ experience in talent development, soft skills training, and performance improvement strategies.

Seeking a Senior Analyst skilled in Instructor-Led Training, communication coaching, and stakeholder management. Requires 5–8 years’ experience in talent development, soft skills training, and performance improvement strategies.

Mode – Work from Office (5Days). Shifts – Night Shifts US shifts. Notice – Immediate to 60 Days. Skills:- COMM's trainer, Universal trainer, corporate trainer, TNI, TNA, soft skills, Voice, and accent. Call:-9172726408Aparna

Hiring For Voice & Accent Trainer Key words- Communication trainer, Universal trainer, corporate trainer, TNI, TNA, soft skills, Voice, and accent. Location Mumbai, Bangalore & Gurugram. Shifts Night Shifts preferrable US shifts. Mode – Work from Office (5Days). Package – 13LPA. For More Information Contact Priyanka 9366772439 mail id-priyanka@manningconsulting.in

Level 11 – Communication Trainer (L11) Location: Bangalore & Gurugram Experience: Corporate / Communication / Soft Skills / Voice & Accent Training Shift: Night (US preferred) | 5 Days WFO Notice: Immediate – 60 Days Package: Up to 10 LPA Required Candidate profile Skills: Communication Trainer, Universal Trainer, Corporate Trainer, TNI, TNA, Soft Skills, Voice & Accent WhatsApp Resume to Saurabh - 9818385050 & Mention VNA 11

Level 10 – Communication Trainer (L10) Location: Mumbai & Bangalore Experience: Corporate / Communication / Soft Skills / Voice & Accent Training Shift: Night (US preferred) | 5 Days WFO Notice: Immediate – 60 Days Package: Up to 13 LPA Required Candidate profile Skills: Communication Trainer, Universal Trainer, Corporate Trainer, TNI, TNA, Soft Skills, Voice & Accent WhatsApp Resume to Saurabh - 9818385050 & Mention VNA 10

We, KGiS, are hiring for a Voice & Accent Trainer Job Location: Bangalore/Coimbatore Job Description: Training the new hires on Voice & Accent concepts. Coach the associates on call attributes. Provide feedback and coaching for the associates on the floor. Communicate using a neutral accent and excellent command of the language. Good knowledge of concepts of Voice & Accent. Fair knowledge of American Culture. Should have experience taking calls-International. Candidate Description: The trainer should be willing to travel to Coimbatore for at least 2 months for Train the Trainer, before taking up the role in Bangalore office. Should be flexible with night shifts/rotational shifts. Willingness to travel to Coimbatore /Bangalore on business requirements. Interested Candidate, Kindly Share your resume to divya.s@kgis.co / 7339454111

- Must have excellent Comm skills. - Must have minimum two years of work exp. in reputed any international call center

Level -SME Skills required- Minimum 4+ years experience in Communication Training(On papers) Can speak both Hindi & English Language CTC-Max-8-9 lacs(depends on current CTC) US Shifts Work from office Location -Hyderabad Share resume on-archi.g@manningconsulting.in Contact-8302372009

Role & responsibilities Responsibilities • Conduct training sessions on voice modulation, pronunciation, and accent neutralization. • Develop and implement soft skills training programs focusing on communication, teamwork, and interpersonal skills. • Evaluate trainee progress and provide constructive feedback to enhance learning outcomes. • Create training materials and resources to support training objectives. • Facilitate role-playing and interactive sessions to promote active learning. • Work closely with management to identify training needs and tailor programs accordingly. Preferred candidate profile 4-6 years of experience in voice and accent training and soft skills training. • Excellent communication skills in English, both verbal and written. • Proficient in using training tools and technologies for effective learning delivery. • Ability to assess training needs and design customized training programs. • Familiarity with adult learning principles and methodologies. • Strong presentation and facilitation skills. • Patience and adaptability to cater to diverse learning styles

Training Manager Job Description: About the Role We are looking for an experienced Training Manager to join our Learning and Development team. As a Training Manager, youll lead a team of trainers who deliver training programs on a variety of topics. Your work will impact Operations with every batch of trainees. You will be expected to improve agent capability by ensuring each training program achieves its learning objectives, while driving operational efficiency across various programs. You will also be involved in coaching, training, and managing all levels in a fast-paced environment. The area of responsibility for this role is wide-ranging and thus requires thorough knowledge of various company and industry practices. The ideal candidate must be competent and able to plan many different training activities. He/She must be an excellent leader who can discover the most efficient ways to partner with the Operations Department to meet its goals and objectives. Roles and Responsbilities Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Lead the design and development of engaging and effective training content and curriculum development Deploy a wide variety of training methods Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Ensure all training programs adhere to relevant company policies, industry regulations, and compliance standards Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments, and best practices Continuously research and implement innovative training methodologies and technologies to enhance learning experiences and outcomes High degree of problem-solving skills to resolve problems in a multi-product/service environment Ability to interact at all levels Provide functional leadership to the day-to-day operations of the Leadership and Development team Conduct performance reviews and set development goals for the training team Ensure there is appropriate and adequate training interventions to improve operating knowledge & other soft skills High degree of problem-solving skills to resolve problems in a multi-product/service environment - Excellent communication skills Establish credibility through demonstrating an understanding of the needs of their team and colleagues Collaborate effectively with Subject Matter Experts (SMEs) across departments to gather accurate content and ensure training relevance Excellent planning, prioritizing, and organizing of resources within own team/s to achieve agreed objectives Requirements 8 10 years of overall experience preferably from the ITES/BPO industry with minimum 4 5 years of people management skills and responsible for leading teams Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc) Excellent communication and leadership skills Ability to plan, multi-task and manage time effectively Strong writing and record keeping ability for reports and training manuals Comfortable using tools (Zoom, Google Suite, LMS admin, etc.) Flexible with working in shifts considering the business requirements Benefits: Salary best in the industry Performance-based incentives Free Transportation (both ways) Free meals Medical Insurance