140 Communication Training Jobs - Page 6

Candidate should have minimum 1yr of experience in a Voice process OR working as a soft skills trainer. Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

Voice Coach Exp- 4+ Years (2+ Yrs as Comms Coach) Loc- Gurgaon Pkg- Upto 9 LPA Skills- VnA Training, UK Accent, Comms Training, TNI, TTT, US/UK Process, BPO etc NP- 30 Days Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Should have BPO experience.

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) Budget - Upto 13 LPA Call on 7042331616 or drop cv on supreet.imaginators@gmail.com Please send cv's on email Required Candidate profile Excellent Communication Skills required Only from International bpo

Soft Skills Trainer- BPO Location: Kharadi, Pune Salary: Up to 5.5 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports. Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Experience in Inbound Customer Service Excellent Communications skills required.

Job Summary: We are seeking a skilled and passionate Voice and Accent Trainer to enhance the communication abilities of our healthcare support professionals. Your role will involve improving spoken English, pronunciation, intonation, and cultural fluency for global healthcare interactions, especially with US clients and patients. Years of experience : 5+yrs Shift Timings : US Shift (Night shift) Location :Tidel Park, Chennai Education :15yrs of education Key Responsibilities: Conduct voice and accent training for new hires and existing employees in healthcare support functions. Tailor training modules for U.S accent neutralization, phonetics, speech clarity, intonation, grammar, and fluency. Evaluate participants communication and linguistic abilities through pre- and post-assessments. Provide constructive feedback and coaching on soft skills, listening comprehension, and cultural nuances. Collaborate with process trainers and operations to identify specific language-related performance gaps. Design and update training content relevant to healthcare communication scenarios (e.g., patient interactions, insurance calls, medical terminology). Track training effectiveness through performance metrics and make data-driven improvements. Preferred Candidate Profile: 15yrs of educational background must - Bachelor's degree or 10+12+3yrsdiploma 4+yrs of experience as a Voice and Accent Trainer, preferably in the healthcare or BPO domain. Certification in Voice and Accent, Language Training, or related fields is a plus. Excellent verbal and written English communication skills. Strong understanding of American phonetics, articulation techniques, and language coaching tools. Candidates should be open to travel as the role may require working from sites or locations based on business needs.

Training Records Management Training Evaluation Induction and Onboarding Training Delivery

Hiring Now Role: Voice & Accent Trainer Min 4+ Years experience in an International BPO Min 2+ Years as a V&A Trainer Excellent Communications Immediate Joiners Preferred Rotational Shift/ Offs WFO Location: Bangalore/ Hyderabad Call Anumeha @ +91 6376649769

Minimum - 5 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Budget - Upto 13 LPA 5 Days (Rotational Shifts & Offs) FEMALE CANDIDATES ONLY Call Vikas 8527840989 Email vikasimaginators@gmail.com Required Candidate profile Minimum 5 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required Must be blend of soft skills & process Trainer

Roles and Responsibilities Design and deliver soft skills training programs for BPO clients, focusing on communication, interpersonal, and behavioral skills. Conduct needs analysis to identify training gaps and develop customized solutions to address them. Develop process training materials and conduct OJT sessions to ensure effective knowledge transfer. Provide coaching and feedback to trainees to improve their performance and achieve desired outcomes. Collaborate with subject matter experts (SMEs) to design and deliver specialized trainings such as Voice & Accent, Customer Service, Call Center, Behavioral, Process, Soft Skills, Communication, Interpersonal, Leadership etc. Desired Candidate Profile 2-7 years of experience in BPO TRAINER role or similar industry. Strong understanding of soft skills concepts including communication, interpersonal, leadership, teamwork etc. . Excellent presentation skills with ability to engage audiences effectively. Ability to analyze business requirements through Training Needs Analysis (TNA). Proficiency in developing learning materials using various formats like PPTs, Handouts, Videos etc. INTERESTED CANDIDATES REACH ME ON THIS MAIL ID : rozy.rozy1@teleperformancedibs.com

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

Should have experience of 14+ years in L&D Domain Excellent Communication Skills Should be skilled in working with inbound, outbound & blended (voice & email) environment Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching,training , professional development and corrective action plans Managing Customer Service Training Monitor Review Trainer s Performance on monthly basis. Ensuring timely delivery of training batches on floor. Formulating Training procedures, policies and processes. Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members. Maintain daily training dashboards calendar every month planning of training rooms accordingly. Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity. Mapping Trainers KPI s to ensure good Training output Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience. Criteria Should be having BPO experience Should be having experience of Managerial level Should know the KRA of Manager Training Manager Training experience is Mandate Qualification - Graduate in any stream

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 1 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Bilaspur Contact no- 9154765704

Candidate should have minimum 1yr of experience in a Voice process OR working as a Communications trainer Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor. Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores. Motivating the advisors to improve their service and voice quality and reiterating importance of NPS. Design and run campaigns to improve the overall NPS for the process. Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas. Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments. Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION Graduation is mandatory. Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings. Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask. Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts. WORK SCHEDULE OR TRAVEL REQUIREMENTS: 6.30PM to 3.30AM IST/5.30PM to 2.30 AM IST Work Profile will be Hybrid.

Roles and Responsibilities 1. Plan, Prepare and conduct NHT Training (VNA, Soft Skills, Culture and Pre-Process). 2. Provide constructive feedback and coaching to trainees where required on matters related to their ability to meet learning standards and objectives. 3. Gap Analysis - Identify and quantify opportunities for Communication/ Soft Skills Enhancement/Improvements based on customer services issues (Blogs/Complaints/Quality Score ). 4. Provide face-to-face and written feedback to trainees and submit daily, weekly and monthly Batch Reports to Training Managers/Team. 5. Identify Communication Errors and support the business with on-job training interventions for operational employees in accordance with business needs. 6. Continuously Enhance & refresh own core skills by maintaining regular contact with key business stakeholders to ensure alignment of skills and training against latest business priorities. 7. Designing and Implementing Dashboards and knowledge checks for Training Effectiveness. 8. Post training support to trainees through call monitoring to identify, assess and document recurring issues/errors and action accordingly to achieve desired results. 9. Improve managerial effectiveness, increase employee satisfaction and retention, drive organizational performance through participant engagement and accountability. 10. Conduct V&A Interviews and hire candidates with appropriate skill-set. 11. Responsible for other duties as assigned. Required Skills & Qualifications 1. Experience in Facilitation, Coaching, Group Training Delivery and Team Management. 2. Extensive knowledge of Voice and Accent/ Grammar/ Culture/ Customer Service/ Soft Skills. 3. Strong Interpersonal Skills, including strong Verbal & Written Communication and excellent Listening Skills. 4. Bachelors degree preferred or equivalent. 5. Minimum 2 years of related experience. 6. Experience in building Training Modules, develop new Processes, Procedures or Improvements to existing Processes and Procedures. Preferred Skills 1. Language or/ and Training Certification will be preferred (e.g. CELTA, BSL, Berlitz, etc.). 2. Knowledge of computer applications such as Microsoft Outlook, Word, Power Point, Excel, and Basic Windows. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.