140 Communication Training Jobs - Page 4

Urgent Openings in Pune , Bangalore, Vizag, Gurgaon & Vadodara Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Looking for Immediate Joiners or lesser notice period Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Urgent Openings in Pune & Vadodara Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Looking for Immediate Joiners Role and Key Responsibilities: Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. Innovate training materials by integrating floor requirements and best practices into the training curriculum. Proactively implement best practices and contribute to value addition across multiple locations. Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. Interact with customers as required to gather feedback and address training-related queries. Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. Mentor and support new trainers to enhance their effectiveness and integration into the training team. Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Key skills & knowledge: Exceptional verbal and written communication skills in English. Strong facilitation and presentation skills with a proven ability to engage and motivate participants. Proficient in data handling, interpretation, and management. Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested please call, Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

A soft skills trainer focuses on developing employees' interpersonal, communication, and other non-technical skills to enhance their performance and overall workplace effectiveness

About the role As a key member of the team, you will work closely with the learning and development team, analyze data, and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process. You enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with company's core values. Key Responsibilities Consistent alignment with operations by auditing calls, understanding needs, conducting refresher training Demonstrating innovation in training by carrying floor requirement into classroom training Maintaining Data and MIS as per training requirement Supports intra & inter function collaboration Proactively best practices ideas from across locations to add value Contributes to process improvements and innovation in the training function Conducts Need analysis and shares feedback with stakeholders Meeting the monthly Conversion & Effectiveness targets Providing Feedback to New Hires on V&A and Soft Skills Essential qualifications and skills Graduate in any discipline. Certificate in voice/accent training would be a plus. Excellent communication skills Voice & Accent Training working experience Soft skills training working experience Facilitation skills Good Interpersonal Skills MS-Office working experience Flexibility to work in shifts Required Experience: Minimum of 3 years of prior experience as a voice and accent trainer Excellent level of knowledge/expertise with PC, Internet Research and accent training tools Perks and Benefits Five days of working with attractive US/UK shift allowance Performance based attractive incentive Comprehensive skill development by intensive L&D program Exposure to work with international clients Weekly employee engagement activities Holistic career progress path policy for professional growth

Candidate should have team handling experience in Soft Skills training in a BPO / KPO. Qualification - Graduate Shift - Rotational shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

**Multiple Openings for a leading bpo** Job Location: Mohali Job Role: Process Trainer(Domestic process) Roles and Responsibilities: Conduct new hire training classes and ensuring systematic Training Cycle Conduct retraining, cross training and up training classes Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs Support and monitor new trainees during the OJT (On the Job Training) period Timely & constructive feedback and counselling of the trainees. Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multi- media. Ability to prepare and use Visual Aids. Ability to carry out training using appropriate language, behavior in relation to matters of equality. Ability to objectively assess learner progress Desired Candidate Profile: Training resources should have at least 1.5 year of work experience in delivering process training in BPO Should have Excellent communication skills Should be comfortable working in rotational shifts&Offs Should know throughput, certification,TNA,TNI & training related terms Prefrenece to an immediate joiner Good presentation skills Basic Requirement: Graduate (Any Discipline) Proficiency in Marathi or Gujarati (Any)) Language (Read, Write, Speak) is a must. 2 Years minimum experience in BPO Qualifications and Education Requirements Graduation (Any Discipline) Preferred candidate profile Training resources should have at least 2 year of work experience in delivering process training in BPO Working for Telecom domain is add an advantage Should have Excellent communication skills Should be comfortable working in rotational shifts Should know throughput, certification & training related terms Should be an immediate joiner Good presentation skills Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010

Build and sustain professional and communication skills for advisors in NHT•Identify Learning needs of agents.Design training curriculum• Observe and evaluate trainee performance during real time training sessions 9716551077 cv @ mamta@emsol.co.in Required Candidate profile Conducting refresher or stratified training batches•Track and maintain trainee attendance and trainee certification records•Conduct feedback for the targeted population improving scores for training

Urgent Openings in Pune & Vadodara Leading International BPO VNA Trainer//Soft Skills Trainer// Communication Trainer Require Excellent Communication Skills CTC UPTO 6.5LPA based on Last CTC Shifts 24*7 Looking for Immediate Joiners Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure alignment with operational standards. • Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines. • Design and deliver refresher training programs in English, tailored to meet specific needs and operational requirements. • Innovate training materials by integrating floor requirements and best practices into the training curriculum. • Proactively implement best practices and contribute to value addition across multiple locations. • Attend and successfully complete the mandatory Train-The-Trainer (TTT) program. • Interact with customers as required to gather feedback and address training-related queries. • Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement. • Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation. • Mentor and support new trainers to enhance their effectiveness and integration into the training team. • Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the team and with the TTBU training team. • Analyze and report training batch performance, identifying areas for improvement and implementing corrective actions. • Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month. • Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through. Key skills & knowledge: • Exceptional verbal and written communication skills in English. • Strong facilitation and presentation skills with a proven ability to engage and motivate participants. • Proficient in data handling, interpretation, and management. • Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer applications. • Excellent people management and interpersonal skills, with a demonstrated ability to build and maintain effective relationships. • Strong organizational and time management skills, with the ability to handle multiple tasks and priorities effectively. Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Soft Skills Trainer Location: Pune Graduate Total 5 years exp in BPO and Min 2 years as Soft Skill Trainer- On Paper Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Excellent Communication Skills Contact @9988352892 HR Sonali Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

Candidate should have minimum 1yr of experience in a Voice process OR working as a soft skills trainer. Shift - Rotational Shifts Work Location - Bangalore / Vizag Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Swapna @ 7411718707 for more details.

Looking for 4+ years of experience in International Voice process(Customer Service) Must have Trainer exp on papers Location- Bangalore WFO| Rotational Shifts Any Graduate CTC- 9 LPA(62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Role & responsibilities Responsible for managing the overall performance of new and ongoing development initiatives and training programs Manage skills training for individuals and groups to ensure all employees are keeping up to date with required skills Design and administer skills gap assessments with employees to create individualized training plans needed to strengthen their existing skills or learn new ones Maintain and improve employees job skills to prepare them for greater responsibilities requiring advanced skills Preferred candidate profile

Hiring for Process Trainer Skills - Process Trainer, Training, process knowledge, Training Min 5 Years of Exp Salary up to 6.5 LPA Loc - Gurgaon Contact 8384030597 ( Richa ) email - richaimaginators83@gmail.com

Job Brief: We are looking for a Kannada Language Trainer with excellent teaching & strong communication skills in English and Hindi Responsibilities and Duties: Teaching spoken Kannada & reading-writing to Learners. Conducting online Demos & one-to-one classes for our Learners. Understanding our Learner's needs, and teaching them with empathy & patience. Requirements and Qualifications: The Coach should have a deep understanding of Kannada, as well as a solid foundation in language teaching theory and practice. Strong communication skills in English, and Kannada. And any other South Indian language. Effective teaching skills - engaging our Learners with creative lessons & a strong classroom presence. Adaptability & flexibility. Proficient with using Google Chrome, Gmail, Google Docs, Google Sheets, Zoom, and Google Meet. Work experience in a teaching role.

Role & responsibilities Prepare sessions based on training guidelines and program materials. Conduct classes according to the schedule and methodology. Ensure student attendance and active participation in sessions. Provide counselling to students as needed to support job placements. Maintain progress reports, handle internal MIS (Encore), and manage day-to-day reporting. Assist with student mobilisation in the local community and support center infrastructure. Develop and document success stories of students. Support the placement process for students. Preferred candidate profile Education Qualification: Graduate with at least 1 year of training experience. Strong communication skills, both written and oral in English. Comfortable training students and engaging with diverse learning abilities. Able to approach the community and motivate students to enrol in courses. Extroverted, people-oriented, and able to inspire students.

Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian Share your cv at milki.bisht@nlbtech.in or call me at - 9151206474

Soft Skills Trainer- BPO Location: Kharadi, Pune And Noida Salary: Up to 7 LPA Conduct soft skills training sessions for new hires and existing staff Design and deliver training modules on communication, customer handling Maintain training reports Required Candidate profile Qualification: Graduate Experience: 5 years total (min. 2 years as trainer on Paper in BPO) Excellent Communications skills. Immediate Joiners Preferred. Contact @7696495267 hr.skyway603@gmail.com

Greetings! We are Hiring Trainers! Train new hires and existing ones to enhance communication skills, soft skills, phone etiquette, customer service Conduct Training need identification & analysis to program the modules as per the process needs Required Candidate profile Excellent communications & presentation skills (oral and written), as well as the ability to motivate, teach and inspire Customer Service Attitude Developing the Content Call Ramana - 9550760771

We are looking for an exp Communication Trainer with a strong background in International Sales to join our growing team. The candidate will be responsible for enhancing the communication skills of sales agents. Call Supriya@8583938711 Required Candidate profile Min 1yr of exp as a Communication Trainer in an international sales environment Excellent communication skill Prior experience in US outbound/inbound sales is preferred Willingness to work in US shift Perks and benefits Cab Facility Dynamic work environment

Minimum - 2 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 6.5 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 2 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

Job Description Soft Skills Trainer | HCL Tech | Madurai HCL Tech is seeking a dynamic and experienced Soft Skills Trainer for its Madurai location. The ideal candidate will be responsible for designing and delivering engaging behavioral and communication training programs for employees across levels. This role involves both in-person and virtual training sessions, with occasional travel outside Madurai as per business requirements. Key Responsibilities: Conduct training sessions on communication, interpersonal skills, workplace etiquette, and other behavioral topics Customize content based on audience and organizational needs Evaluate training outcomes and report effectiveness Collaborate with stakeholders to identify skill gaps and recommend solutions Required Skills & Experience: Minimum 5 years of experience in soft skills or corporate training Excellent facilitation and presentation skills Strong verbal and written communication abilities Willingness to travel for training assignments outside Madurai Employment Type: Third-party payroll Location: Madurai

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Flexube with shifts Willing to work from office - Bangalore / Hyderabad Experienced in providing communication and sales training in International BPO Statement of purpose To train NH candidates (agent level) on language, soft skills and business/corporate etiquette equipping them to handle customer interactions on a chat / Voice process as per the program requirements. Summary of essential job functions Train agent level candidates on language, soft skills and corporate etiquette Plan, prepare and deliver training sessions Prepare training content Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic teaching approach which allows students to communicate easily using English language Assessing and recording trainees progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders

Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in Performance and Team management Client Management Flexible with shifts Should have an experience in communication & process training for International BPO preferraby for a sales process Statement of purpose To handle PLE , Operations Floor Support teams , Representation of L&D in Operation interactions Summary of essential job functions Training Management Team Management Internal & External Client management Governance Project Management Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Knowledge management Critical-thinking and problem-solving Lateral thinking Team and client management be a leader Time-management & multi-tasking skills Project Management Job Responsibilities Synergize with clients and internal Ops teams to plan and execute training ensuring communication on best practices and areas of improvement Create a training strategy for QBR, MBR and WBR Playing a consultative L&D role to clients New Hire/Floor Training strategy T to T/Resource Management (Forecasting & fulfillment, training calendar management) OJT /Nesting Training strategy TNA Strategy Managing AMs Lead and developing the team to deliver as per expectations (Training programs , IAPs) R&R Management Retention (Team engagement) Team performance reviews(Ops/Team/client) Risk assessment and management Measures [Metrics for evaluating Job Holders] Performanace of NHs Trainers Achieving L&D metrics

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Summary of essential job functions Coach agent level candidates on language, soft skills and accent Plan, prepare and deliver coaching / refresher sessions Prepare refresher materials Help trainees develop listening, speaking, reading and writing skills via individual and group sessions Check and assess trainees' progress Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Monitor and present trainee performance Minimum requirements (Education Qualification & Work Experience) Bachelors degree Experience in teaching English as a foreign language (1-2 yrs preferable) TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Interested please share your resumes @ Kruthika.m@247.ai