140 Communication Training Jobs - Page 3

Hiring Trainer Sales Trainer/ Communication Coach/ VNA Trainer 5+ years Experience required Required Candidate profile Training Experience for aroun4-5 years in either of the following Skills: Sales/ Communication/VNA

Key Responsibilities: Design and deliver training modules focused on verbal, non-verbal, written, and interpersonal communication. Conduct sessions on soft skills including presentation skills, group discussions, and interview techniques. Assess learners communication abilities through pre- and post-training evaluations. Customize training programs based on learner needs, industry expectations, or institutional goals. Provide individual coaching or feedback sessions to improve specific communication challenges. Collaborate with academic or placement teams to align training with employability or academic requirements. Prepare training materials such as handouts, PPTs, videos, and practice exercises. Maintain training records, attendance, feedback, and performance data. Qualifications & Experience: Bachelors or Masters degree in English, Communication, Psychology, or a related field. 2+ years of experience in training or teaching communication/soft skills. Experience in academic institutions, corporate training, or finishing schools is preferred. Key Skills: Strong verbal and written communication Classroom and virtual training delivery Public speaking and presentation skills Empathy and learner-centered approach Fluency in English; regional languages a plus Familiarity with tools like MS PowerPoint, Zoom, Google Meet, LMS platforms

Job Title: Soft Skills Trainer Location: Bangalore (Onsite) Experience: 3+ Years Notice Period: Immediate to 30 Days Type: Full-Time Role Overview: As a Soft Skills Trainer, you will be responsible for designing and delivering high-impact training sessions focused on communication, personality development, and workplace readiness. You will work closely with students and early-career professionals to equip them with the interpersonal and behavioural skills required to excel in interviews and real-world professional settings. Key Responsibilities: Deliver engaging classroom and virtual training sessions on soft skills, including communication, teamwork, interview preparation, professional etiquette, body language, time management, and emotional intelligence. Customize training content based on learner needs and feedback. Assess participants progress and provide personalized feedback. Design practical exercises, mock interviews, and role-plays to simulate real-world scenarios. Maintain detailed training MIS, attendance records, and feedback reports. Collaborate with the Placement & Training team to align training with placement goals. Required Qualifications & Skills: Minimum 3 years of experience in soft skills, behavioural, or corporate training. Excellent communication, facilitation, and presentation skills. Strong understanding of learner engagement strategies and experiential learning methods. Ability to handle large batches and diverse student backgrounds. Proficiency in English and Hindi. Graduation in any stream; certifications in soft skills or behavioural training preferred. What Were Looking For: Immediate to 30 days joiners only. Passion for education, mentoring, and student development. Willingness to work in a fast-paced, high-impact environment.

Location: Chennai / Pune Working Hours: Permanent Work from Office 5 days a week Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm) Holidays are followed as per Australian calendar. Position Summary: We are looking for a Customer Coordination Specialist/ Voice SME with excellent English communication skills and experience in B2B as well as B2C Australian customer service domain. This role requires training the team on the communication skills and Australian voice accent, and auditing the call recordings and conducting trainings and creating personalized improvement plans to enhance the communication and call handling capabilities of team. Key Responsibilities: Training and coaching: Design and deliver communication improvement training programs for associates, focusing on customer service, and effective English communication. Develop training content aligned with Australian English standards. Providing personalized feedback and guidance to associates to enhance their skills and performance related to communications. This includes auditing call recordings, identifying strengths and weaknesses and share feedback to determine areas for improvement. Creating personalized tailored plans to address specific associates needs. Evaluating different call scenarios and create customize scripts to support and built competence. Call Audits: Evaluating call quality based on criteria such as communication skills, and customer satisfaction. Verifying that associate follows established processes and procedures on call. Educational Qualification & Experience: Bachelor’s degree in any discipline. Minimum 3 years of experience in call audit and training for international voice support, preferably in Australian voice process. Mandatory Skills: International Call center operations (Australian English) Training and coaching Quality assurance

Dear Aspirants!!.. Greeting from Sagility.. Hiring for Voice and Accent Trainer. Eligibility criteria: College Graduate/Higher Secondary Preferred certification: Train the Trainer/ TEFL/ IELTS Overall 4Yrs of exp At least 1 year of trainer experience in the BPO setting as a V&A/ Pre-process trainer Communications Skills: Excellent oral & written English Expert business and technical writing skills Computer Skills: Requirement: Expert in MS Office applications, especially with MS Excel, MS Word, Microsoft PowerPoint Able to facilitate courses/ modules using virtual classrooms platforms such as WebEx, Ms Teams, blackboard, etc. Preferred: Familiarity with Articulate 360, Adobe Photoshop, Macromedia Flash or similar software Project Management: Preferred Project Management Certification/ LEAN/ Green Belt Certification Training Delivery Expert Competency Level in facilitation and delivering training Expert in managing classes Training Needs Analysis Should be an expert in interpreting and assessing training and development needs of individual and teams to develop appropriate and effective training strategies to bridge identified gaps. Training Design & Development Should be knowledgeable on ADDIE and 6Ds of Breakthrough learning in ensuring effective training delivery while achieving business objectives. Analytical and Problem-Solving Skill Able to establish structure and procedures to protect classified information. Ability to make administrative and procedural decisions and judgments. Ability to determine problems, to problem solve and recommend solutions. To seek out better methods of training classes to operate. Candidates should be flexible working with 24/7 shifts Two Way Cab Interested candidates can share their updated profile to seema.madhavi@sagility.com Can also reach out @ 8639685017. Thanks and Regards, TA Team. Sagility

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

T hese roles, you will be responsible for: Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Required Skills for this role include: Communication Skills: 2 years experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) Excellent Facilitation Skills Coaching and Feedback Proficient in MS office tools Instructional Design Skills Expat Canadian US Shifts , Work From Office GURUGRAM Location Milki Bisht| - 9151206474 Email id milki.bisht@nlbtech.in

Strong command of spoken and written English (or other relevant languages) Experience in corporate training, soft skills development, or learning & development Excellent presentation, facilitation, and coaching skills

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 2 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Bengaluru Contact no- 9154765704

Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 2 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Rajkot & Ahmedabad Contact no- 9154765704

NOTE: Kindly click on this link for 1st round interview https://hrportal.mydrf.org/add-resume?project_id=12 Soft Skills Trainer Designation- Trainer Functional Area GROW Youth Operations No of Openings- 3 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Mumbai Contact no- 9154765704

Maintaining and up keeping of all lab equipment & accessories of asssigned lab & timely calibrations of the lab equipment as per schedule through Maintenance In-charge of the Centre Evaluation & efficiency rating of lab exercises of relevant trainees Required Candidate profile Ensure Good Housekeeping (5s) of assigned lab and of allotted areas. Coordinator for section quality circle.

Responsibilities: Will be section in charge for a section. Will be in charge of allotted Lab labs Maintaining and up keeping of all lab equipment and accessories of asssigned lab and timely calibrations of the lab equipment as per schedule through Maintenance In-charge of the Centre. Theory classes handling for allocated classes as per the syllabus. Evaluation and efficiency rating of lab exercises of relevant trainees. Trainees theory file evaluation of the subject handled. To prepare failed students in subject handled to appear in supplementary examination by making plan (timetable), conducting preparatory tests before supplementary exam and presenting the progress of failed trainees report in MRM. To maintain relevant IMS documents related to the assigned work. Sbmission of all necessary information in connection with unit level meeting to IMS coordinator through Department head by 1st week of the month. To do the mentoring of the concerned trainees and maintaining the records pertaining to that. Coordinator for section quality circle. Authorities to check : Activity Display of all the trainees of a section Time book of all the trainees of a section. Lab manuals and Theory files of all the trainees for the subjects handled. To recommend for trainees leave vacation and outgoing pass Pls mention this

About the Job We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions. As Communication Skills Trainer, You Will Deliver sessions for new hires, tenured employees, and cross-functional teams Support production associates on a real time basis Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction Work with associates in Academy Bay Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be) Study top performers customer interactions and disseminate best practices across the account Collates WOW chats for future reference Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders Document feedback and evaluations on associate customer interactions Publish scores of the groups that the trainer is working with Conduct small group training sessions Conduct call listening and chat & email readout sessions for the associates Recommend remedial and refresher courses to be assigned basis associates performance on the floor Flag off EWS to the stakeholders if there are any Participate in weekly business reviews and provide inputs asked for Roll out knowledge checks once a month Prepare worksheets and other job-aids for associates reference Conduct Dsat analysis from the language and soft skills perspective Prepare and publish weekly report with effort and outcomes Maintain a repository of suggested responses mandatorily for review and dissipation Assess prospective candidates/employees on language proficiency As Communication Skills Trainer, You Have 1 to 3 years of relevant domain experience is compulsory Post-secondary degree & above is preferred Available to work in weekends Commitment to work in any site in Hyderabad Excellent facilitation skill Strong knowledge in English grammar Strong verbal and spoken proficiency in English Ability to handle a class of 20 to 50 Trainees Intermediate to Advanced level proficiency in Google Suite and Windows Operating System Typing speed of 35 WPM with a minimum of 95% accuracy A positive work ethic and commitment to the tasks assigned Adaptability to trends within the organization Compliancy to the organizational policies and standards Flexible availability during business exigencies

Job Description Soft Skills Trainer | HCL Tech | Vijayawada & Madurai HCL Tech is seeking a dynamic and experienced Soft Skills Trainer for its Madurai & Vijayawada location. The ideal candidate will be responsible for designing and delivering engaging behavioral and communication training programs for employees across levels. This role involves both in-person and virtual training sessions, with occasional travel outside Vijayawada & Madurai as per business requirements. Key Responsibilities: Conduct training sessions on communication, interpersonal skills, workplace etiquette, and other behavioral topics Customize content based on audience and organizational needs Evaluate training outcomes and report effectiveness Collaborate with stakeholders to identify skill gaps and recommend solutions Required Skills & Experience: Minimum 5 years of experience in soft skills or corporate training Excellent facilitation and presentation skills Strong verbal and written communication abilities Willingness to travel for training assignments outside Madurai & Vijayawada Employment Type: Third-party payroll Location: Madurai & Vijayawada

Excellent Voice and Accent skills in English Fluency with Great grammar is a must Need to know the techniques of coaching/training Must be able to work in shifts Expected to be a solution-oriented worker Office cab/shuttle Health insurance

Process Training: • Conduct comprehensive process training sessions for new hires and existing employees. • Develop and update training materials to ensure alignment with current processes and business requirements. • Evaluate trainee performance through assessments and provide constructive feedback. • Collaborate with team leaders and managers to identify training needs and address performance gaps. Communication Skills Development: • Deliver communication skills training focusing on clarity, tone, and effective customer interaction. • Provide coaching on accent neutralization, pronunciation, and grammar. • Utilize blended learning methods, including online and offline tools, to enhance training effectiveness. • Monitor and assess communication skills during training sessions and provide feedback. Training Program Management: • Design, develop, and execute training programs tailored to the needs of the organization. • Maintain detailed records of training activities, attendance, and assessments. • Prepare and present reports on training outcomes and effectiveness. • Ensure compliance with company policies and regulatory requirements during training sessions. Continuous Improvement: • Participate in process audits and gap analysis to identify areas for improvement. • Propose and implement actionable solutions to enhance training programs and operational performance. • Stay updated with industry trends and best practices in training and development. Requirements: • Bachelors degree in Education, Communication, Linguistics, or a related field. • 2–3 years of experience as a Process and Communication Trainer in a BPO environment. • Proven expertise in process training and communication skills development. • Strong interpersonal and facilitation skills. • Ability to adapt training methods to suit different learning styles. • Experience with Learning Management Systems (LMS) and digital training tools. • Certifications in relevant training programs or methodologies are a plus.Role & responsibilities Preferred candidate profile

Soft Skills Trainer Designation- Digital Trainer Functional Area GROW Youth Operations No of Openings- 1 The objective of the position Grow is a flagship program of Dr.Reddy's Foundation designed to skill the youth of India. This position aims to develop employability skills among the unemployed youth who are graduates so that they can be employed in private sector jobs. Core employability skills include Communicative English, Digital literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Work Readiness, and interview skills. Major Deliverables 1. Following the predefined session plan while delivering training to the identified youth 2. Develop skills and knowledge on the identified subjects based on the curriculum that is designed 3. Prepare learners to face interviews confidently 4. Conduct concurrent assessments as per the plan to continue to measure the progress of the students 5. Maintain data with respect to training and related activities. 6. Participate in center activities (such as organizing Parents meet, doing retention followup, collecting training feedback etc.) along with the other staff members to make the center successful. Location- Bangalore KR Puram

Role & responsibilities Total Exp. - 2+yrs Relevant Exp. - 1 yr Shifts - UK 5 days working / Any 2 days week offs Work from Office role Voice Coach - Softskill attributes ,Pre process training ,Vocal Assesstment ,Communication Gap ,Pronounciation Gap , Voice Coach Softskill Atributes ,Conducting interviews for New Hire ,Cultural Orientation training with New Hires, Email Etiquettes , Call structures etc Creating PPT on soft skill attributes, Daily Monitoring and Feedback Training and coaching bottom performers , Presentations regarding VnA training modules with clients Conducting assessments and Evaluation for new hire and BAU, OJT & BQ associates,Floor Support ,Call Monitoring Education: HSC or Grad Passed

Key Responsibilities: Design and deliver training modules focused on verbal, non-verbal, written, and interpersonal communication. Conduct sessions on soft skills including presentation skills, group discussions, and interview techniques. Assess learners communication abilities through pre- and post-training evaluations. Customize training programs based on learner needs, industry expectations, or institutional goals. Provide individual coaching or feedback sessions to improve specific communication challenges. Collaborate with academic or placement teams to align training with employability or academic requirements. Prepare training materials such as handouts, PPTs, videos, and practice exercises. Maintain training records, attendance, feedback, and performance data. Qualifications & Experience: Bachelors or Master’s degree in English, Communication, Psychology, or a related field. 2+ years of experience in training or teaching communication/soft skills. Experience in academic institutions, corporate training, or finishing schools is preferred. Key Skills: Strong verbal and written communication Classroom and virtual training delivery Public speaking and presentation skills Empathy and learner-centered approach Fluency in English; regional languages a plus Familiarity with tools like MS PowerPoint, Zoom, Google Meet, LMS platforms

Key Responsibilities: Design and deliver training modules focused on verbal, non-verbal, written, and interpersonal communication. Conduct sessions on soft skills including presentation skills, group discussions, and interview techniques. Assess learners communication abilities through pre- and post-training evaluations. Customize training programs based on learner needs, industry expectations, or institutional goals. Provide individual coaching or feedback sessions to improve specific communication challenges. Collaborate with academic or placement teams to align training with employability or academic requirements. Prepare training materials such as handouts, PPTs, videos, and practice exercises. Maintain training records, attendance, feedback, and performance data. Qualifications & Experience: Bachelor’s or Master’s degree in English, Communication, Psychology, or a related field. 2+ years of experience in training or teaching communication/soft skills. Experience in academic institutions, corporate training, or finishing schools is preferred. Key Skills: Strong verbal and written communication Classroom and virtual training delivery Public speaking and presentation skills Empathy and learner-centered approach Fluency in English; regional languages a plus Familiarity with tools like MS PowerPoint, Zoom, Google Meet, LMS platforms

Greetings from Infosys BPM Ltd., We are hiring for Training Auditors in Pune, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Pune Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Pune Employment Type: Full-Time. About the Role: To examine and verify the compliance against the training processes and operating process. Their primary role is to provide an independent and objective assessment of an engagements training processes operational efficiency. Responsibilities: Develop comprehensive audit plans, including risk assessments and scope definitions. Conduct audits of training and related processes for transition and BAU accounts. Utilize various audit techniques, such as sampling, testing, and data analysis. Review and analyze relevant documentation / evidence. Identify and document control weaknesses and potential areas for improvement. Prepare clear and concise audit reports, summarizing findings, conclusions, and recommendations. Communicate audit findings to management and other stakeholders effectively. Collaborate with management to implement corrective actions and improve internal controls. Analyze trends and identify potential risks to the account / organization. Identify opportunities for process optimization and efficiency gains. Participate in professional development activities to enhance knowledge and skills Support with Batch observations across engagements as part of audit framework Identify opportunities for Trainer development and align learning aids Provide support in delivering Trainings to associates as need Support with coaching of on floor SME / Team Leads if needed. Qualifications & Skills Required Min. 2 -3 yrs. experience in Training related roles in Service Desk ** Excellent analytical and problem-solving skills. Good in facilitation skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Customer Service attitude, skills and knowledge. Candidate must possess a graduate degree in any field. Excellent in MS office products (Excel, Word, Outlook, PowerPoint) Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Willingness to relocate, travel and work in shifts, at short notice. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Strong attention to detail and accuracy. Experience in a specific industry or functional area may be preferred Must adhere and non-negotiables: Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs. Excellent Oral and Written communication skills. Willingness to work in shifts Coaching Certification from a reputed institute preferred. Expertise in Voice and Accent Training Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Training Auditors in Bangalore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Bangalore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Bangalore Employment Type: Full-Time. About the Role: To examine and verify the compliance against the training processes and operating process. Their primary role is to provide an independent and objective assessment of an engagements training processes operational efficiency. Responsibilities: Develop comprehensive audit plans, including risk assessments and scope definitions. Conduct audits of training and related processes for transition and BAU accounts. Utilize various audit techniques, such as sampling, testing, and data analysis. Review and analyze relevant documentation / evidence. Identify and document control weaknesses and potential areas for improvement. Prepare clear and concise audit reports, summarizing findings, conclusions, and recommendations. Communicate audit findings to management and other stakeholders effectively. Collaborate with management to implement corrective actions and improve internal controls. Analyze trends and identify potential risks to the account / organization. Identify opportunities for process optimization and efficiency gains. Participate in professional development activities to enhance knowledge and skills Support with Batch observations across engagements as part of audit framework Identify opportunities for Trainer development and align learning aids Provide support in delivering Trainings to associates as need Support with coaching of on floor SME / Team Leads if needed. Qualifications & Skills Required Min. 2 -3 yrs. experience in Training related roles in Service Desk ** Excellent analytical and problem-solving skills. Good in facilitation skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Customer Service attitude, skills and knowledge. Candidate must possess a graduate degree in any field. Excellent in MS office products (Excel, Word, Outlook, PowerPoint) Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Willingness to relocate, travel and work in shifts, at short notice. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Strong attention to detail and accuracy. Experience in a specific industry or functional area may be preferred Must adhere and non-negotiables: Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs. Excellent Oral and Written communication skills. Willingness to work in shifts Coaching Certification from a reputed institute preferred. Expertise in Voice and Accent Training Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Communication Coach (Trainer) in Bangalore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Bangalore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Bangalore Employment Type: Full-Time. About the Role: Communication and Cultural Specialist dedicated for floor interventions for improvement of Communication, Customer connect and cultural understanding of the existing associates on production floor. Responsibilities: Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.). Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis. Identify needs for development and provide interventions not limited to training, activities & engagement. Conduct facilitation workshops as part of the coaching needs. Undertake continuous observations and feedback for bottom quartile associates. Develop the supervisory staff on issue identification and coaching mechanism. Undertake Training needs Analysis. Conduct Daily Huddles for the span mapped. Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching. Utilize relevant tools required to help participants learn and to extend support to them. Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. Use basic analytical methods to identify problems for client scenarios and recommend solutions. Ensure all coaching plans are executed in a timely manner. Work closely with Quality and CS operations leaders to ensure improved Report and document the observations and feedback and share relevant updates to all required stakeholders. Translate customer service business requirements into training / coaching action plans. Any adhoc activities associated with skill enhancement of on of floor associates. Requirements: Coaching Certification from a reputed institute. Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Qualifications: Candidate must possess a bachelors degree in any field. Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs. Excellent Oral and Written communication skills. Willingness to work in shifts Coaching Certification from a reputed institute preferred. Expertise in Voice and Accent Training Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Customer Service Voice and Accent Trainer in Mysore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Mysore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Mysore Employment Type: Full-Time. Responsibilities Analysis: - Use appropriate research methodology and principles to carry out research ethically and effectively. - Identify improvement needs accurately. - Conduct training needs assessment and recommend appropriate program/s to meet those needs. - Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues. - Determine multiple solutions /alternatives keeping in mind the various stake holders; select / recommend the optimal solution. - Use appropriate tools and methods for data analysis, collection, quality checks, and reporting. - Use basic analytical methods to identify problems for client scenarios and recommend solutions. Planning and Organizing: - Plan / schedule trainings and coaching while optimizing the resources available. - Ensure training/ coaching plan is executed in a timely manner. - Complete all administrative tasks on time. Facilitation (Customer Service training, Refreshers, Coach-the-Coach): - Use facilitation skills / experience for effective behavioural training. - Apply appropriate training / coaching methodology, processes, learning theories and inter-personal / group dynamics to deliver programs effectively. - Think on one's feet and adapt learning facilitation flow according to the trainees' WINs (Wants, Interests and Needs). - Extend follow-up support on the floor (via TLs, QAs, SMEs, Coaches) to sustain learning and improve performance. - Exhibit patience and dedication to bring participants up the learning curve. - Utilize relevant tools required to help participants learn and to extend support to them. Customer Service Domain and Voice & Accent Knowledge: - Proficient in V&A concepts and delivery (consonant and vowel sounds, anatomy of the mouth and articulators, syllable and word stress, accent neutralization technique) - Exhibit pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service (Lead by Example). - Consistently display strong customer service skills (courtesy, patience, helpfulness, sincerity, receptiveness, responsiveness, accountability, responsibility etc.). - Translate customer service business requirements into training / coaching action plans. High Impact Communication: - Mentor and guide through positive communication. - Utilize excellent oral and written communication skills. - Listen effectively and build rapport appropriately. - Remain receptive to feedback with a desire to constantly improve self. Consulting: - Work closely with the quality team to ensure consistency - Work closely with CS operations leaders to ensure improved performance Documentation / Reporting: - Use MS-Word, Excel and Powerpoint to report and document efficiently, effectively and accurately in a timely manner. Requirements Working knowledge of research methodology and principles. Experienced in development needs assessment (TNA) techniques/ tools. Experienced in training / intervention calendar preparation. Advanced classroom training facilitation and coaching skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Advanced Customer Service attitude, skills and knowledge. Ability to translate customer service business requirements into training / coaching action plans. Client consulting skills. Willingness to relocate, travel and work in shifts, at short notice. Qualifications Candidate must possess a Bachelors Degree in any field and be Voice and Accent (V&A) certified from a recognised institute. Min. 5 years call center experience and 2 years in training and coaching. Excellent in MS office products (Excel, Word, Outlook, PowerPoint). Experienced in training scheduling, delivery and reporting. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Excellent analytical and problem-solving skills. Must adhere and non-negotiables: Should've been actively training as a V&A and English Language trainer from last 4-5 yrs; scheduling, delivery and reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Coaching Certification Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd