140 Communication Training Jobs - Page 2

At Atlys, our mission is to enable every person on earth to travel freely. We believe that creating a more open world starts with making travel efficient. One of the most frustrating pain points for travelers is dealing with visas, and we are addressing this by completely automating the process. We are seeking talented individuals who are passionate about shaping the future of travel with us. The role of a Communication Trainer at Atlys is crucial in ensuring exceptional customer experiences. As part of our Guest Delight team, you will engage with customers through calls, chats, and emails across various shifts. Your responsibilities will include monitoring the quality of interactions, equipping the team with the necessary skills for clear, empathetic, and solution-oriented communication, conducting audits of customer conversations, providing constructive feedback, designing training modules, and collaborating with different teams to enhance communication standards. Key Responsibilities: - Review and audit customer conversations (calls, chats, and emails) regularly. - Evaluate interactions using a defined quality framework and document scores and insights. - Provide timely, constructive feedback to team members for improvement. - Identify communication gaps and develop training modules to address them. - Conduct one-on-one coaching sessions and group training workshops. - Maintain training trackers, audit records, and progress reports. - Collaborate with HR, Guest Delight, and Fulfilment teams on communication KPIs. - Update training content, SOPs, and tone of voice guidelines based on customer expectations. - Share performance insights and training impact with leadership. Ideal Candidate: - 2-5 years of experience in communication training, quality assurance, or customer service coaching. - Proficiency in professional communication etiquette for voice, chat, and email. - Excellent spoken and written English; multilingual skills are a plus. - Ability to audit and analyze customer interactions and provide actionable feedback. - Skilled in coaching, mentoring, and enhancing communication capabilities. - Familiarity with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. - Detail-oriented, empathetic, and enthusiastic about improving customer service standards. - Willingness to work varied shifts or adjust schedules based on audit requirements. If you are passionate about contributing to a connected world through seamless travel experiences, join us at Atlys and be part of revolutionizing global travel, one visa at a time! Apply now to be a part of our team.,

Job Title: Voice and Accent Trainer Location: Mysuru (Infosys BPM) Experience Required: 49 years Employment Type: Full-Time Qualification: Full-time graduate (15 years of education) Key Responsibilities: Training & Facilitation Conduct customer service training , refresher sessions , and coach-the-coach programs . Use effective behavioral training and facilitation skills . Adapt training flow based on participants’ Wants, Interests, and Needs (WINs) . Provide floor support post-training to ensure learning retention and performance improvement. Analysis & Planning Conduct training needs assessments and recommend suitable programs. Analyze data from multiple sources to identify improvement areas. Use appropriate tools for data collection , quality checks , and reporting . Program Design & Execution Plan and schedule training sessions efficiently. Ensure timely execution of training and coaching plans. Complete all administrative tasks related to training. Coaching & Support Offer accent neutralization , voice modulation , and pronunciation coaching . Support team leads, quality analysts, and subject matter experts in performance enhancement. Exhibit patience and dedication to help participants improve. Skills & Competencies: Strong command of English language , phonetics , and linguistics . Excellent interpersonal and communication skills . Ability to design and deliver customized training programs . Familiarity with international customer service standards and cultural sensitivity . Role & responsibilities

We are looking for a dynamic and professional Communication Trainer to join our client team. Conduct communication training sessions for candidates at different experience levels. Send CV at (rathij91@gmail.com /HR Rathi - 9697818888 Required Candidate profile The ideal candidate should have a strong command of the English language and possess the skills to effectively train both freshers and experienced candidates.

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 4-8 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & feedback 2. Voice audit process documentation as per business requirements 3. New hire training for new engineers. Documentation should be available on Attendance and assessment scores 4. Refresher training for every engineer. 5. Email / Chat audits based on business requirements. 6. Work with service desk competency tower and implement best practices 7. Work with Delivery team and identify voice training needs 8. Training scheduling as per business requirements, training plan review and approval. 9. Continuous improvement in Voice competency at account level 10. Develop voice skills of engineers to meet customer requirements in 6 months from date of joining 11. Ensure engineers attendance for trainings as planned unless there is a crisis impacting contractual deliverables 12. Define / Revise weekly and daily report formats as per business requirements 13. Publish daily, weekly, monthly & quarterly reports 14. Ensure availability candidates for walkin interviews 15. Complete voice screening of candidates in 24 hours during weekdays unless candidates list is more than 10 profiles 16. New hires training on voice and soft skills 17. Provide Timelines for CSAT scores achievement and sustenance 18. Improve & sustain CSAT scores on voice competency as per targets & timelines agreed with delivery 19. Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer 20. Participate in DSAT RCA review calls if the DSAT is due to voice competency issue .

Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches. Your roles and responsibilities include: Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Publish compliance dashboards as per plan Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability and Integrity of Data Provide Feedback and suggestions for improvement GAP Analysis & Controls Continuous Focus and Drive to meet and exceed department SLAs Conduct New Hire training and Refresher training based on TNA Conduct V&A interviews for the process Key Deliverables (KRA/Measure): Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Ability to train on sounds (IPA), grammar and soft skills Excellent verbal and written communication skills Should have good knowledge of audit and evaluation function Should have good understanding capabilities to improve customer experience Ready to work in Shift timing as per process requirement Knowledge of usage of MS Office Must be fluent in English language

Job Title: Spoken English Trainer Company: The Baap Company Location: Paregaon Kh, Tal-Sangamner Job Type: Full-time Experience: 5+ years Salary Range: As per industry standards Job Summary We are seeking a dynamic and experienced Spoken English Trainer to help students/professionals improve their fluency, pronunciation, grammar, and communication skills. The trainer will design engaging lessons, conduct interactive sessions, and provide personalized feedback to learners. Key Responsibilities Training Delivery: Conduct spoken English classes for groups offline. Focus on fluency, accent neutralization, vocabulary, and conversational skills. Use interactive methods (role-plays, debates, presentations) to enhance learning. Curriculum Development: Design lesson plans, activities, and assessments tailored to learners levels (beginner/intermediate/advanced). Incorporate real-life scenarios, business English, or interview prep (Corporate) as needed. Progress Evaluation: Assess students’ speaking, listening, and comprehension skills. Provide constructive feedback and track improvement. Student Engagement: Motivate learners and create a positive, immersive English-speaking environment. Address individual challenges (confidence, grammar errors, pronunciation). Resource Management: Recommend books, apps, podcasts, and other learning tools. Develop worksheets, audio-visual aids, and practice exercises. Corporate Training (if applicable): Conduct Business English sessions for professionals (email drafting, meetings, presentations). Skills & Qualifications Essential: Excellent command of English (grammar, pronunciation, fluency). Degree in English, Linguistics, Education , or related field Prior experience in teaching/training spoken English offline. Strong communication, patience, and interpersonal skills . Ability to adapt to different learning styles. Work Environment Office-based Opportunity to work with students, professionals, or corporate clients. How to Apply Interested candidates should submit their resume, a cover letter, and a short demo video (2-3 mins) teaching a spoken English topic to [prajakta.dabhade@baapcompany.com].

Organization: ITM Group of Institutions Location: Navi Mumbai Website: www.itm.edu Shift: General (9:30 AM 6:00 PM) Contact: Email CV to: Aratib@itm.edu Call: 8879419086 Role Description: We are looking for a dynamic English & Behavioral Skills Trainer to design and deliver engaging training programs for Undergraduate and Postgraduate students. The role requires minimal supervision and involves content creation, student mentoring, and coordination with internal/external stakeholders. Required Skills & Competencies: Strong facilitation, presentation, and communication skills. Ability to design and deliver training independently. Prior experience in behavioral training and English language facilitation. Skilled in diagnosing learning needs and customizing content. Highly organized and self-driven with ethical professionalism. Capable of handling a diverse student demographic and learning styles. Key Responsibilities: Develop & deliver training sessions in English & behavioral skills. Create lesson plans, diagnostic reports, training materials. Design course syllabi with clear learning objectives and outcomes. Customize content based on identified student learning gaps. Evaluate students’ progress and maintain training effectiveness. Mentor students for internship & placement readiness Liaise with subject matter experts for tailored content. Ensure audit-ready documentation and training compliance. Interested? Send your updated CV to Aratib@itm.edu or call 8879419086 to discuss further.

Communication Trainer Mumbai Lead and direct the learning culture and vision in New hire batches Develop/implement training programs for New hire agents . Support the Learning manager by providing development to the on-site front line in order to deliver business objectives. Manage training programs and the learning experience for adult learners in a site. Support development programs. Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively. Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team. Conduct most complex training classes. .

Position Title: Customer Specialist- SME Location: Chennai Working Hours: Permanent Work from Office 5 days a week Australian Business Hours (2:30 am / 3:30 am IST till 11:30 am and 12:30 pm) Holidays are followed as per Australian calendar. Position Summary: We are looking for a Customer Coordination Specialist/ Voice SME with excellent English communication skills and experience in B2B as well as B2C Australian customer service domain. This role requires training the team on the communication skills and Australian voice accent, and auditing the call recordings and conducting trainings and creating personalized improvement plans to enhance the communication and call handling capabilities of team. Key Responsibilities: Training and coaching: Design and deliver communication improvement training programs for associates, focusing on customer service, and effective English communication. Develop training content aligned with Australian English standards. Providing personalized feedback and guidance to associates to enhance their skills and performance related to communications. This includes auditing call recordings, identifying strengths and weaknesses and share feedback to determine areas for improvement. Creating personalized tailored plans to address specific associates needs. Evaluating different call scenarios and create customize scripts to support and built competence. Call Audits: Evaluating call quality based on criteria such as communication skills, and customer satisfaction. Verifying that associate follows established processes and procedures on call. Educational Qualification & Experience: Bachelors degree in any discipline. Minimum 3 years of experience in call audit and training for international voice support, (preferably in Australian voice process) Mandatory Skills: International Call center operations (Australian English) Training and coaching Quality assurance Contact Person: Mohana Priya/Sneha Lakshmi (9585269935/9176772470)

We KGiS hiring for Voice & Accent Trainer Job Location: Bangalore/Coimbatore Job Description: Training the new hires on Voice & Accent concepts. Coach the associates on call attributes. Provide feedback and coaching for the associates on the floor. Communicate using a neutral accent and excellent command over the language. Good knowledge on concepts of Voice & Accent. Fair knowledge on American Culture. Should have experience taking calls-International. Candidate Description: The trainer should be willing to travel to Coimbatore for at least 2 months for Train the trainer, before taking up the role in Bangalore office. Should be flexible with night shifts/rotational shifts. Willingness to travel to Coimbatore /Bangalore on business requirement . Interested Candidate Kindly Share your resume to divya.s@kgis.co / 7339454111

Conduct sessions on verbal/non-verbal communication, presentations, and soft skills. Identify learner gaps, tailor sessions for fluency. Organize mock interviews and group discussions, and track students’ communication progress regularly.

Position: Trainer Designation: Trainer Functional Area: GROW PwD Operations Objective of the Position GROW is a flagship program of Dr. Reddys Foundation aimed at skilling youth across India. This role focuses on building employability skills among unemployed youth (12th pass or graduates), enabling them to secure jobs in the private sector. Key skill areas include Communicative English, Digital Literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Workplace Readiness, and Interview Skills. Key Responsibilities Deliver training sessions as per the pre-defined session plan to the identified youth. Continuously build subject knowledge aligned with the designed curriculum. Equip learners with the confidence and skills required to face job interviews. Conduct regular assessments to track and evaluate student progress. Maintain accurate training records and related documentation. Actively participate in center-related activities such as: Organizing parent meetings Retention follow-ups Collecting training feedback

Position: Trainer Designation: Trainer Functional Area: GROW PwD Operations Objective of the Position GROW is a flagship program of Dr. Reddys Foundation aimed at skilling youth across India. This role focuses on building employability skills among unemployed youth (12th pass or graduates), enabling them to secure jobs in the private sector. Key skill areas include Communicative English, Digital Literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Workplace Readiness, and Interview Skills. Key Responsibilities Deliver training sessions as per the pre-defined session plan to the identified youth. Continuously build subject knowledge aligned with the designed curriculum. Equip learners with the confidence and skills required to face job interviews. Conduct regular assessments to track and evaluate student progress. Maintain accurate training records and related documentation. Actively participate in center-related activities such as: Organizing parent meetings Retention follow-ups Collecting training feedback

Position: Trainer Designation: Trainer Functional Area: GROW PwD Operations Objective of the Position GROW is a flagship program of Dr. Reddys Foundation aimed at skilling youth across India. This role focuses on building employability skills among unemployed youth (12th pass or graduates), enabling them to secure jobs in the private sector. Key skill areas include Communicative English, Digital Literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Workplace Readiness, and Interview Skills. Key Responsibilities Deliver training sessions as per the pre-defined session plan to the identified youth. Continuously build subject knowledge aligned with the designed curriculum. Equip learners with the confidence and skills required to face job interviews. Conduct regular assessments to track and evaluate student progress. Maintain accurate training records and related documentation. Actively participate in center-related activities such as: Organizing parent meetings Retention follow-ups Collecting training feedback

Position: Trainer Designation: Trainer Functional Area: GROW PwD Operations Objective of the Position GROW is a flagship program of Dr. Reddys Foundation aimed at skilling youth across India. This role focuses on building employability skills among unemployed youth (12th pass or graduates), enabling them to secure jobs in the private sector. Key skill areas include Communicative English, Digital Literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Workplace Readiness, and Interview Skills. Key Responsibilities Deliver training sessions as per the pre-defined session plan to the identified youth. Continuously build subject knowledge aligned with the designed curriculum. Equip learners with the confidence and skills required to face job interviews. Conduct regular assessments to track and evaluate student progress. Maintain accurate training records and related documentation. Actively participate in center-related activities such as: Organizing parent meetings Retention follow-ups Collecting training feedback

Looking for 4+ years of experience in Voice & Accent & Grammer Training Domain - Learning and Development Location- Bangalore & Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Hello we are Hiring for a Voice and Accent trainer trainer for a leading ITES Company in Mysore. Roles and Responsibilities Conduct language and voice & accent training for employees as per organization standards. Designing and conducting regular training on soft skills, chat etiquette & grammar. Collating learning needs (behavioral/functional), standardize training, schedule a calendar, and conduct the training. Monitor and provide feedback for bottom performers. Ensure that the bottom performers move up the learning curve by means of special coaching sessions. Desired Candidate Profile Fluent in English Min. 14 year trainer experience in BPO Bpo Training experience Salary - 8.5 - 10lpa Lpa Job Location - Pune To know more about the same kindly reach out to our HR's *Khushi 7869457739 *Honey 8871997083 Warm Regards, Prajit Grover KVC CONSULTANTS LTD

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore & Mysore WFO| Rotational shifts CTC - 9 LPA (62K in hand) Contact - aman24.ghrs@gmail.com

Position: Trainer Designation: Trainer Functional Area: GROW PwD Operations Objective of the Position GROW is a flagship program of Dr. Reddys Foundation aimed at skilling youth across India. This role focuses on building employability skills among unemployed youth (12th pass or graduates), enabling them to secure jobs in the private sector. Key skill areas include Communicative English, Digital Literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Workplace Readiness, and Interview Skills. Key Responsibilities Deliver training sessions as per the pre-defined session plan to the identified youth. Continuously build subject knowledge aligned with the designed curriculum. Equip learners with the confidence and skills required to face job interviews. Conduct regular assessments to track and evaluate student progress. Maintain accurate training records and related documentation. Actively participate in center-related activities such as: Organizing parent meetings Retention follow-ups Collecting training feedback

Job Title: Voice and Accent Trainer International BPO Location: Noida & Gurgaon (Gurugram) Shift: 24*7 Rotational Shifts Experience: 1 TO 3 years as a Voice & Accent Trainer in an International BPO (Mandatory) Job Summary: We are looking for a skilled and passionate Voice and Accent Trainer with experience in an International BPO environment. The ideal candidate will be responsible for enhancing communication standards by conducting VNA training focused on accent neutralization, pronunciation, clarity, and customer service etiquette for global processes. Key Responsibilities: Deliver voice and accent training for new hires and existing employees supporting international processes . Conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Develop and update training modules tailored to international customer service standards. Perform regular communication audits and provide floor support/coaching based on training needs. Work closely with operations, quality, and L&D teams to identify communication-related gaps and address them through structured interventions. Conduct refresher and upskilling sessions to maintain high communication standards. Candidate Requirements: 13 years of experience as a Voice & Accent Trainer in an International BPO (mandatory). Excellent command of spoken English and familiarity with American/British accents. Hands-on experience in communication coaching and VNA delivery for global voice processes. Strong presentation, facilitation, and interpersonal skills. Flexibility to work in 24*7 rotational shifts and at both Noida and Gurgaon locations. Preferred Qualifications: Graduate in any discipline . Interested candidates

Role & responsibilities: Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective. Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate Identifies needed revisions/additions to training curriculum/scenarios/materials Performs regular audits to identify/support/coach floor population on communication standpoint

Position: Trainer Designation: Trainer Functional Area: GROW PwD Operations Objective of the Position GROW is a flagship program of Dr. Reddys Foundation aimed at skilling youth across India. This role focuses on building employability skills among unemployed youth (12th pass or graduates), enabling them to secure jobs in the private sector. Key skill areas include Communicative English, Digital Literacy, Soft Skills, Communication Skills, Digital Problem Solving, Sector & Workplace Readiness, and Interview Skills. Key Responsibilities Deliver training sessions as per the pre-defined session plan to the identified youth. Continuously build subject knowledge aligned with the designed curriculum. Equip learners with the confidence and skills required to face job interviews. Conduct regular assessments to track and evaluate student progress. Maintain accurate training records and related documentation. Actively participate in center-related activities such as: Organizing parent meetings Retention follow-ups Collecting training feedback

- Conduct sessions on either Math/Science or English and SEL for marginalized children in Sarthak's community based learning centers located in slums or urban poor areas or Sarthak's Government school based learning centers. - Be a nice person Provident fund

Hiring for a top BPM Voice & Accent Training experience of at least 2 years in a BPO is Must (in the current company) Sal - 6 to 10 LPA (based on designation) Graduation mandatory Share your resume on shikha@imaginators.co or whatsapp on 9599868088

Job Summary NIAT is seeking a highly experienced and dynamic Senior English Language & Communication Skills Instructor to oversee and elevate the quality of English language and communication training across all our campuses nationwide. Based out of our Hyderabad campus, the successful candidate will be responsible for coordinating with instructors at various locations, ensuring consistent training quality, and spearheading the effective implementation and upskilling of our training team on new courses or workshops designed by our content team . This role requires a blend of strong leadership, excellent communication skills, and deep expertise in English language education, particularly within a technical education context. Qualifications Master's degree in English Language Teaching (ELT), Applied Linguistics, English Literature, Communication Studies, or a related field. A Ph.D. is a plus. Minimum of 6 years of progressive experience in English language training, with at least 3 years in a leadership, coordination, or senior training role , preferably within an educational institution. Proven experience in designing and delivering instructor development programs and workshops . Demonstrated expertise in curriculum implementation and quality assurance in English language education. Strong understanding of various English language teaching methodologies and their application in a diverse learning environment. Experience with English for Specific Purposes (ESP), particularly technical English or business English, is highly desirable. Excellent interpersonal, communication (written and verbal), and presentation skills. Ability to work independently, manage multiple priorities, and lead a team effectively. Willingness to travel frequently to various NIAT campuses nationwide as required for quality audits and instructor development. Proficiency in using technology for teaching and learning (e.g., Learning Management Systems, online collaboration tools, virtual classrooms). Preferred Skills Certification in TESOL/TEFL/CELTA or equivalent. Experience working in a technology-focused educational environment, specifically with engineering or IT students. Familiarity with the Indian higher education landscape and student needs. Department: English Language & Communication Skills Company: NxtWave Institute of Advanced Technology (NIAT) Location: Hyderabad, Telangana, India Working Days: 6 Days a week(Sunday ) off Max CTC :- 8 to 10 LPA Loaction :- Hyderabad Days and Shift :- 6 days working / Shift hours 9:00 am to 6:30 PM