2 Communication Skillssoftware Jobs

Apply Now Job Title Analyst, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Planning & Scheduling Managing WFM Personnel Manpower Planning, Scheduling, Transitioning new logos, Updating & maintaining master trackers Preparing and publishing periodic reviews for management Preparing PowerPoint and other presentations Forecasting knowledge and able to forecast basis different methodologies, Running scenarios and simulations basis requirement Data reporting to other departments like Finance, IT Operations etc Creating Interactive Dashboards for Client and Delivery Recognize and recommend operational and support improvements for the enterprise, Creating Schedules and lead the weekly scheduling performance review and provide recommendations, Administration of communication to and from Operations and other support departments, Collect, analyze and report historical center performance statistics, Understanding of Workload and HC calculations Perform financial evaluation using actual performance that involve relevant WFM metrics and contractual targets, Provide end to end analysis of financial assessment on weekly basis rolling up to the month, Create accruals for revenues that may have been possibly earned but are not yet recorded in the account, Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis, Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle, Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue, Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business, Key Skills & Knowledge Team handling and Contact Centre Workforce Management experience Extensive experience with WFM software Comfortable in fast-paced environment Ability to simplify complex operations into repeatable processes Ability to make decision in time sensitive ambiguous situations Knowledge of Contact Centre methodologies and operational principles Knowledge of IEX is essential Excellent communication skills Analytical Able to analyze data and draw insights High level of accuracy and attention to detail Innovative and able to influence Must have experience to handle Capacity Planner and Scheduling teams Education Qualification:Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location: IND Hyderabad Unit No 601 6th Flr Maximus Building 2A Mindspace Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

About Sun Pharma: Sun Pharmaceutical Industries Ltd (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$ 5 4 billion Supported by 43 manufacturing facilities, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe, Job Summary sLIMS Implementation Specialist will be responsible for the successful deployment, configuration, and ongoing support of our Laboratory Information Management System (SLIMS) This role requires a deep understanding of laboratory workflows, strong technical skills, and the ability to work closely with cross-functional teams to ensure the SLIMS meets the needs of the organization, Roles and Responsibilities Support in implementation and configuration of the sLIMS, ensuring alignment with laboratory workflows and regulatory requirements, Execute the tasks defined in project plans, adhering to timelines, for successful implementation of sLIMS, Configure sLIMS software to meet the specific needs of the laboratory, configuring workflows, and setting up user roles and permissions, Provide training and support to end-users, ensuring they are proficient in using the sLIMS, Troubleshoot and resolve any issues related to sLIMS performance, functionality, and integration with other systems/instruments, Maintain comprehensive documentation of the sLIMS implementation process, including user guides and technical manuals, Shall be aware about documentation of sLIMS application as per GMP Shall be able to create and manage documentation of sLIMS application to ensure system is in compliance state, Qualifications and Preferences Qualifications: Bachelor's degree in Information Technology, or Computer Science or related field, Minimum of 4-5 years of experience in sLIMS implementation, preferably in a pharmaceutical or biotech environment, Strong understanding of laboratory processes and workflows, Proficiency in sLIMS software (Expertise on CaliberLIMS is preferred) Ability to manage multiple tasks simultaneously, Strong analytical and problem-solving skills, Excellent communication and interpersonal skills, Experience with regulatory compliance requirements (e-g , FDA, GMP, GLP), Preferred Qualifications: Advanced degree in Life Sciences, Information Technology, or a related field, Familiarity with laboratory instruments and their integration with SLIMS Experience with Caliber LIMS is preferred, Good documentation skills to create and manage GxP documents, Selection Process: Interested Candidates are mandatorily required to apply through the listing on Jigya Only applications received through Jigya will be evaluated further, Shortlisted candidates may need to appear in an Online Assessment and/or a Technical Screening interview administered by Jigya, on behalf on Sun Pharma Candidates selected after the screening rounds will be processed further by Sun Pharma