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2.0 - 6.0 years
0 Lacs
indore, madhya pradesh
On-site
You will be responsible for conducting detailed assessments of speech, language, communication, and swallowing disorders. Based on the patient's needs, you will develop and implement individualized treatment plans. Your role will involve providing therapy to individuals across all age groups, including children and adults. It is essential to maintain accurate and up-to-date patient records and documentation. Collaboration with physicians, psychologists, occupational therapists, and other professionals is crucial to provide comprehensive care. You will also play a key role in educating and counseling patients and their families on treatment plans, goals, and progress. Additionally, supporting...
Posted 1 month ago
1.0 - 2.0 years
2 - 4 Lacs
pune
Work from Office
Key Responsibilities Audit Call Quality: Listen to recorded/live calls and assess communication effectiveness, accuracy of information, compliance with scripts, empathy, and customer experience. Review Call Volumes & Metrics: Analyze call volume reports, daily/weekly dashboards, and team productivity data to ensure optimal performance and compliance with SLA targets. Excel/Tracker Reviews: Audit daily and weekly Excel trackers to ensure data accuracy, completeness, and adherence to process timelines. Prepare Quality Reports: Generate audit summaries, scorecards, performance deviation reports, and share actionable insights with team leads and managers. Compliance & SOP Checks: Ensure that pro...
Posted Date not available
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