We are seeking an experienced and proactive Commercial Manager to oversee and manage commercial operations, including outstanding payment control, EMD/BG management, contract evaluation, and implementation of post-warranty CMC contracts. The role involves coordination with procurement agencies, internal teams, and regional branches to ensure effective execution of contracts and timely recovery of dues. We also welcome applications from retired professionals from PSUs, Armed Forces, or Government Departments with relevant experience in tenders, contracts, and payment recovery. The role can be structured as a full-time position or a contractual/consultancy role depending on the candidates profile and availability. Job Details: Profile - Commercial Manager Reporting to Business Manager / Director Type: Full-time, On-site Locations - Mumbai Office Goregaon East Travel: Minimal, limited to local coordination if required. Salary Package:Gross CTC 7 - 8 Lacs approx. Job Summary: We are seeking an experienced and detail-oriented Commercial Manager to lead commercial operations at our Delhi and Mumbai offices . The ideal candidate should have hands-on experience in managing tender-related documentation , EMDs , Bank Guarantees , and outstanding recoveries . This role involves close coordination with the Sales and Service teams, direct communication with customers, and supervision of a small commercial back-office tea Key Responsibilities: 1. Tender & Compliance Management Handle documentation related to Government and Institutional Tenders, including submission checklists, eligibility documents, and commercial compliance. Manage timely submission and retrieval of Earnest Money Deposits (EMDs) and Performance Bank Guarantees (PBGs) . Ensure accurate and timely response to tender clarifications and post-bid communications 2. Outstanding & Payment Follow-up Monitor and follow up on overdue outstanding payments in coordination with Sales and directly with customers. Draft formal communications/reminders for payment recovery. Maintain records of payment status, escalations, and collection efforts. 3. Documentation & Commercial Operations Manage documentation such as order acknowledgments, delivery confirmations, warranty certificates, AMC/CAMC contracts, and related correspondences. Ensure internal processes are followed for documentation control and archiving. 4. Customer & Sales Coordination Act as a liaison between the Sales/Service teams and the commercial department to resolve issues related to deliveries, complaints, or documentation. Review and guide communication with customers regarding AMC/CAMC renewals, complaints, and other service-related matters 5. Team Leadership Supervise a team of 3-4 commercial/back-office staff members. Review team performance and assist them in managing their individual portfolios including handling customer complaints, drafting communication, and managing AMC/CAMC contracts. 6. Communication & Reporting Draft professional letters and emails for commercial and tender correspondence. Prepare reports for management regarding receivables, tender submissions, EMD/BG tracking, and team productivity. Qualifications & Skills: Graduate/Postgraduate in Commerce, Business Administration, or equivalent. 5-8 years of relevant experience in commercial operations, with strong exposure to tender management and documentation . Strong interpersonal skills and ability to communicate professionally with customers and internal stakeholders. Experience in handling EMDs, BGs, payment recoveries, and compliance paperwork. Proven ability to lead a small team and manage documentation with accuracy. Proficient in MS Excel, Word, Outlook; familiarity with ERP systems is an advantage.
