Commercial Automobile Passenger Car Pvt. Ltd.

The General Manager – Head of Operations will be the central operational leader of the dealership, reporting directly to the CEO. This individual will be responsible for managing the end-to-end functioning of all business verticals – including Sales, Service, Spare Parts, Finance & Insurance, Pre-Owned Vehicles, and Customer Experience. The role requires a hands-on leader with strategic vision and operational discipline. Experience Required: Minimum 10 years in automotive dealership operations, with at least 3–5 years in a senior operational role Roles and responibilities: Operational Leadership • Lead day-to-day operations across all departments: showroom sales, service workshops, spare parts, used cars, insurance, and finance • Drive monthly and annual performance targets in line with Tata Motors’ standards and internal goals • Ensure seamless customer journey from inquiry to delivery and post-sales service Business Growth & Profitability • Implement business strategies to maximize revenue and profitability across verticals • Ensure optimal stock, vehicle allocation, and sales conversion ratios • Monitor and improve productivity KPIs across departments Customer Experience & Brand Standards • Maintain high CSI (Customer Satisfaction Index) and DCSI scores • Enforce Tata Motors brand SOPs, showroom standards, and digital journey protocols • Resolve high-priority customer escalations effectively and swiftly Team Development & Leadership • Supervise and mentor departmental heads and their teams • Drive training, performance management, and employee engagement • Foster a high-performance culture with strong discipline and customer focus Reporting & Compliance • Maintain rigorous MIS, budgeting, and reporting systems for CEO review • Ensure all statutory and OEM compliance, audits, and operational assessments are met • Drive adoption of CRM, DMS, and digital tools for operational efficiency Show more Show less

Company Description Commercial Automobiles – Tata Motors Passenger Vehicles is an established Tata Motors dealership in Central India, offering a range of passenger vehicles, including electric vehicles. The dealership provides a complete 3S experience with sales, service, and spares, along with value-added services like finance, insurance, and roadside assistance. With a strong regional presence and a digital-first approach, Commercial Automobiles aims to deliver a premium and future-ready automotive experience. Role Description This is a full-time on-site role for a Sales Manager at Commercial Automobiles located in Jabalpur. The Sales Manager will be responsible for overseeing sales activities, managing a team of sales representatives, developing sales strategies, and driving revenue growth in the passenger vehicle segment. The role involves collaborating with various departments to ensure a seamless customer experience and achieve sales targets. Qualifications Sales Management and Team Leadership skills Experience in developing sales strategies and driving revenue growth Customer Relationship Management skills Excellent communication and negotiation skills Knowledge of the automotive industry and passenger vehicle segment Bachelor's degree in Business Administration or related field Previous experience in a similar role is a plus