IT Helpdesk L1 Impetus Career Consultants

1.0 - 5.0 years

0 Lacs

all india, gurugram

On-site

As an IT Helpdesk-L1 Support at our company located in Cyber City, Gurugram, your primary responsibilities will include: - Responding to user issues with proficiency in remote desktop troubleshooting, router & LAN troubleshooting. - Handling support tickets, calls, chats, or emails and providing solutions for common hardware and software problems. - Performing basic troubleshooting such as password resets, printer issues, internet connectivity problems, email configuration and access issues, and software installation and configuration at a basic level. - Providing remote support using tools to assist users and guiding them step-by-step to resolve problems. - Managing user accounts in systems...

Posted 5 days ago

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Application Support Analyst apexanalytix

3.0 - 7.0 years

0 Lacs

all india, gurugram

On-site

As an Application Support Analyst 1 at apexanalytix, you will play a crucial role in providing technical leadership and support for APEX's apexportal Solutions software applications. Your responsibilities will include: - Managing and resolving technical support tickets. - Partnering with Product Manager and R&D teams to prioritize support tickets. - Facilitating effective and proactive communications with both internal and external customers. - Testing product-level functionality and new releases, identifying and communicating areas for improvement. - Serving as the technical expert for client software implementations. - Managing software upgrades and serving as a primary contact for clients...

Posted 1 month ago

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Application Support Analyst apexanalytix

3.0 - 7.0 years

0 Lacs

haryana

On-site

As an Application Support Analyst 1 at apexanalytix, your primary responsibility will be to provide technical leadership and support for APEX's apexportal Solutions software applications. You will have the opportunity to interact with clients, identify, troubleshoot, and address support tickets. Your role will involve managing and resolving technical support tickets, prioritizing support tickets in collaboration with the Product Manager and R&D teams, and ensuring effective communication with both internal and external customers. You will be involved in testing product-level functionality and new releases, as well as identifying areas for improvement and communicating them. As a technical ex...

Posted 4 months ago

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Sr. Application Support Analyst apexanalytix

3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be responsible for providing technical leadership and support for APEX's apexportal Solutions software applications. Your main functions will include managing and resolving technical support tickets, collaborating with Product Manager and R&D teams to prioritize support tickets, and ensuring effective communication with internal and external customers. As an Application Support Analyst 1, you will be expected to test product-level functionality and new releases, identify areas for improvement, and serve as the technical expert for client software implementations. This role will also involve managing software upgrades, troubleshooting network, database, and software problems, configu...

Posted 4 months ago

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Senior Service Desk Coordinator Diebold Nixdorf

4.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

As a Senior Service Desk Coordinator at Diebold Nixdorf, you will play a crucial role in providing proactive user helpdesk services to address inbound customer service requests. With a focus on delivering unparalleled technical customer support, you will be an integral part of our team that is dedicated to connecting people to commerce in today's hyper-connected world. In this role, you will receive incidence/service requests from Technicians and/or level 1 agents, as well as atomized incidents. Your responsibilities will include providing technical support to address complex/difficult service issues, performing technical analysis of specific incidents and service requests, and leveraging th...

Posted 5 months ago

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