Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

About The Role Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-16 Location: Gurgaon, Haryana, India Show more Show less

About The Role Grade Level (for internal use): 09 The Role: Consultant - Chemical Consulting The Team: You are part of a global dynamic chemical consulting team. Fast paced, with ever expanding new ways of creating and advising chemical producers, governments, financial institutions and technology providers operating at any point along the chemical value chain, from commodity to specialty chemicals. With in-house expertise spanning across the value chain and markets, our team are uniquely equipped to deliver bespoke projects that meet each customer's individual requirements. The Impact: The consultant will be responsible for support execution of project engagements across a wide spectrum of potential activities. The job will require the ability to manage complex analytically based tasks simultaneously while ensuring a high standard of quality. What’s in it for you : We are looking for a dynamic team member who is eager to rapidly learn and develop high levels of analytical and data management skills to source and interpret data combined with generating and communicating high-quality insight into future trends. This person will have the opportunity to increase their analytical skills and knowledge by interacting with industry experts within the organization, helping to form a consistent and comprehensive view of the petrochemical, and commodity markets. Responsibilities Maintain general knowledge of petrochemical market for interaction with project managers and occasionally, clients. Support execution of project proposals requested by clients. Capable of independent work to support project delivery. Possess and demonstrate clear communications skills and analytical creativity to determine and develop deliverables that best serves client needs and budget. Expected to have excellent analytical skills to support requirements of projects he/she leads or supports. Be an expert in building and using models to satisfy unique project requests. Understand, use, improve and develop competitive assessment tools and economic modeling tools. Actively pursue and develop unique analytical approaches that provide value to S&P clients and/or potential clients. Execute or support execution of projects using these tools and other unique analytical approaches. Maintain a fundamental working knowledge of the basic S&P databases and tools. Prepare written reports or presentations following S&P standards. Be capable of summarizing project information for clear presentation of results and conclusions to clients. Interface with client, if necessary, in the presentation of the final results. Ensure consistency of complex model assumptions with econometric model assumptions where appropriate. Support maintenance and improvement of financial and economic models. Develop and improve cash flow models used for financial analysis. Use financial and economic models to support valuation analysis. What We’re Looking For High degree of data management A conceptual understanding of the chemicals business. Highly proficient in Microsoft Office Programs (Excel, Word, PowerPoint) Personable interface at multiple levels within a client’s organization. Cooperatively work across S&P at multi levels to efficiently and effectively utilize the resources and knowledge base available in a team approach. Communicating internationally with consultants in other world regions in multiple time zones effectively. Excellent written communication skills. Ability to travel (Including international travel) About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 310337 Posted On: 2025-06-04 Location: Mumbai, India Show more Show less

Join us as Lead Data Engineer at Barclays, where you'll spearhead the evolution of our digital landscape driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Lead Data Engineeryou should have experience with: Strong knowledge of ETL and dependent technologies in the below scope. Python. Extensive hands-on PySpark. Strong SQL knowledge. Strong Understanding of Data warehousing and Data lakes. Requirement Gathering & Analysis and other SDLC phases. Data Warehousing concept. AWS working exposure. Big Data Hadoop. Experience in Relational Databases like Oracle, SQL Server, and PL/SQL. Understanding of Agile methodologies as well as SDLC life cycles and processes.. Expertise in UNIX scripts, DB & TWS. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role Facilitates and supports Agile teams by ensuring they follow Scrum principles. To remove obstacles, enhance team collaboration, and ensure smooth communication, enabling the team to focus on delivering high-quality, iterative results. Facilitate Scrum events, promote continuous improvement, and act as a bridge between the team and external stakeholders. Accountabilities Facilitate Events: Facilitate events, as needed, and ensure that all events take place and are positive, productive, and kept within the timebox Support Iteration Execution: Ensure quality of ceremony artefacts and continuous customer value through iteration execution, maintain backlog refinement, and iterate on stakeholder feedback Optimize Flow: Identify and facilitate the removal of conflict impacting team flow, utilizing metrics to empower the team to communicate effectively, making all work visible Mitigate Risks: Identify and escalate risks to remove impediments and shield the Squad from interruptions Build High-Performing Teams: Foster and coach Agile Team attributes and continuous improvement, encourage stakeholder collaboration, deputise ‘in the moment leadership’, and drive high-performing team attributes Stakeholder Management: Facilitate stakeholder collaboration (e.g., business stakeholders, product teams, vendors) and build trust with stakeholders Governance and Reporting: Ensure data quality and provide representation at required governance forums, if applicable Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Description: UPS Logistics is looking for a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English. Key Responsibilities Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping. Understand customer needs and offer solutions that align with UPS Logistics services and policies. Manage calls while maintaining a high standard of service. Accurately document customer interactions and issue resolutions in the CRM system. Stay informed about UPS Logistics’ products, services, and operational guidelines. Collaborate with internal teams to ensure prompt and effective issue resolution. Identify and suggest areas for process improvement to enhance customer satisfaction. Qualifications Experience: Minimum of 1 year of US customer service experience, preferably in a voice support role. Language Skills: Fluency in English with excellent written and verbal communication. Strong problem-solving capabilities and attention to detail. Ability to manage tasks independently and within a team environment. Proficiency in using voice support platforms, CRM tools, and other customer service software. Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones. Preferred Qualifications Graduation and above. Experience in call center. Familiarity with international BPO’s. Ability to handle high volumes of call traffic effectively. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special. About The Role This person will be responsible for end-to-end Demand and Supply Planning for New Products (NPIs). The person will be part of Demand, Supply and Logistics Function and will report to S&OP Lead. Key Responsibilities Own end to end Demand – Supply NPI Process Develop Monthly Supply Plan and work with CMO/production teams to ensure that the plan is delivered. Develop and prepare demand forecasts at multiple levels of aggregation for multiple time horizon for all the NPIs across channels Partner with NPI Production Teams, Brand Team and Sales Team to ensure that NPIs are landed well on time as per the alignment forecast Run NPI Review Forums for recently launched NPIs to track performance and give inputs to Supply Team on any changes Review the slow & obsolete inventory and plan for liquidation and suggest inter-warehouse transfer to minimise stock write off. Essential Qualifications and skills MBA With 5+ years of experience Past experience in Consumer Health care industry/ CPG industry is a plus Proven track record of using data to analyse and drive action points out it Demonstrates ability to influence cross-functional and upper management to impact decision-making Preferred Strong interpersonal skills; Data visualization skills are a must Strong team player, yet good level of independence Good presentation skills and articulate Rigorous and with great attention to detail Passionate to go beyond the obvious Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/ At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence. Show more Show less

Skill required: Analytics - Reporting Analytics Designation: Analytics and Modeling Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Business Intelligence & Analytics (BI&A) function is part of CF Operations under Accenture Operations and is engaged in an ongoing program to support Markets and Services. BI&A team member is part of the team that provides operations support to Markets and Services leadership. He/she will be responsible for delivering data driven analytics to Market/Services leadership. The Analytics and Modeling Associate Manager will be responsible to deliver analytics to one of the Markets/ Services. S/he will propose and execute a cost-effective way to deliver that support through a combination of state-of-the-art business intelligence tools/ technologies and a team of highly motivated individuals. The key responsibility would involve driving business analytics, writing impactful business insights, project planning, tracking the deliverables, escalation of issues on time to the right stakeholders, identifying risks upfront and highlighting to leads with proposed solutions. The projects may be small/big and may be in different locations. The person is required to focus on stakeholder engagement, production management, team development, work management, quality reviews and ensuring progress around the deliverables while coordinating with respective parties. What are we looking for? QUALIFICATIONS Any graduate degree (or equivalent) required, full time MBA from tier I or tier II preferred 8-12 years of post-education experience Strong knowledge of advanced Excel, and PowerPoint Knowledge of SSRS, VBA and data visualization tools like Power BI/ Tableau will be highly preferred Strong experience in Data sciences/ predictive analytics, program/ project management, people management and business operations with a reputed organization is desirable Knowledge of Power Apps is preferredTOP REQUIRED BEHAVIORS AND SKILLS Strong business insights writing skills Strong understanding of dashboards and scorecards for leadership review Thorough knowledge and expertise of program and operations management Analytical skills: detects, analyzes and solves work problems Deliver end-to-end deep data analytics and actionable strategic insights Strong multi-tasking skills Effective presentation skills Leadership and strategic thinking skills Strong project management skills Ability to function as a team player and maintain a good working relationship Attention to detail Excellent communication and collaboration skillso Manage conflicting stakeholder prioritieso Drive change by working with various levels of stakeholders across geographies Production managemento Hands on production of analysis, scorecards, and other deliverables o Oversee and ensure work to completiono Responsible for data accuracy, timeliness, and overall work set up and execute QA process and peer reviews. Team development and work managemento Innovate and deliver additional value to the leadership through efficient, quality service and continuous improvemento Able to serve multiple requests, prioritize according to business stakeholder needs and requirementso Accountable for data accuracy, timeliness and overall quality of the work producto Act as a point of escalation for overall deliveryo Ensure business continuity and pro-active management of delivery riskso Act as backup as and when needed for the team memberso Build and maintain a positive team environmento Coach, mentor and guide team members Good at working in an ambiguous environment and applying structured problem-solving skills Roles and Responsibilities: ACCOUNTABILITIESBusiness operations support to Markets/ Services including Business Intelligence & Analytics to produce analytics across multiple dimensions of business - Finance, Sales, Talent, Quality, Delivery, external competition and others as needed by the Market/ Service leadership Business insights generation & leadership review materials Planning & forecast Reporting & Analytics Project Management – requirement gathering, project delivery, track actions, issues and challenges People ManagementJOB SUMMARY Act as a business partner to Market/ Service Leads, by providing data-driven insights using various analytics and data visualization tools and help run strategic market development initiatives Manage reviews of business results with stakeholders, track challenges and next steps Provide analysis for programs jointly as needed that include pipeline improvement, win/loss, account planning, profitability improvement analysis, chargeability analysis Provide operations support and reporting to leadership to help them run their portfolios, understand key performance metrics and drive performance improvements Enable leadership with required analytics and actionable insights such as budgeting and forecasting for Sales, Revenue, and Headcount planning in close collaboration with Finance and HR teams, identify and investigate deviations and help develop remediation actions Leverage Accenture tools to provide better business insights and help leadership to analyze performance outcome Act as a key contact for all metrics & analytics related matters with a specific focus in supporting business operations reporting and management needs Responsible for coordinating/ preparing dashboards and presentations for regular business reviews Proactive in anticipating the business needs of the business leader and taking actions to support the need RESPONSIBILITIES Strategic leadershipo SME on business reporting, analytics and datao Any Graduation Show more Show less

Step into the role ofAVP - Business Analyst Versana Integration where you will play a crucial role in bridging the gap between business requirements and technology solutions, focusing on the ACBS loan management system. You will collaborate with key stakeholders, including business users, product managers, and IT teams, to ensure that loan systems are configured and optimized to meet the needs of the business. You may be assessed on key critical skills relevant for success in role such as. Strong knowledge of loan operations, including syndicated loans, commercial loans, credit facilities, and related documentation. Proficiency in gathering, analyzing, and documenting business requirements. Proven experience as a Business Analyst with hands-on expertise in ACBS or similar loan management systems. Develop and execute test plans to validate system configurations, ensuring that new functionalities and enhancements meet business requirements and quality standards. This role can be based in Noida. Purpose of the role To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. Accountabilities Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems. Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives. Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders. Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement. Comply with all regulatory requirements and internal policies related to change management. Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Join us as AVP Finance, where you will lead the preparation and review of regulatory reporting submissions to the Reserve Bank of India(RBI). You will ensure adherence to financial control standards, manage a team, and face off with auditors and regulators during inspections and reviews. To Be Successful As An AVP Finance You will need a strong grasp of RBI guidelines, internal controls, and regulatory processes. This role requires excellent analytical skills, attention to detail, and the ability to manage deliverables while coaching a team. You May Be Assessed On Accuracy and completeness of RBI returns Understanding of regulations and control frameworks Stakeholder management (e.g., auditors, regulators) Team management and performance oversight Responsiveness to ad-hoc queries and inspections Basic/Essential Qualification Qualified Chartered Accountant Good understanding of RBI regulations around BASEL III, Capital Adequacy norms, ALM norm, Treasury returns. Understanding of internal financial control requirements Experience managing financial audits and regulatory inspections Strong ownership an problem-solving mindset Complete understanding of the Reserve Bank of India guidelines as they apply to a foreign bank in India across retail, corporate and investment bank products Desirable Skillsets/Good To Have Experience in managing junior team members Ability to prioritise multiple regulatory deliverables Strong verbal and written communication skills Job location is Mumbai. Purpose of the role To manage the financial operations of the organisation, ensuring the accuracy, integrity, and reliability of financial reporting. Accountabilities Management of the preparation and presentation of accurate and timely financial statements, and other accounting records in accordance with the relevant accounting standards, rules and regulations. Support in identification, assessment, and mitigation of financial risks, and report on these financial risks to senior colleagues. Development and maintenance of a robust system of internal controls to safeguard assets, ensure that there is no fraudulent misreporting, and ensure the accuracy of financial data, including regular assessment of the effectiveness of internal controls addressing any weaknesses or gaps. . Development and implementation of up-to-date financial policies and procedures to ensure consistent and effective financial practices across the organisation. Management of the selection, implementation, and maintenance of financial systems and software applications, including collaboration with IT colleagues to integrate financial systems with other enterprise systems. Preparation and submission of statutory and regulatory reports to authorities, and provision of support to other departments in their preparation and review of regulatory reports. Coordination with external auditors and regulatory authorities in support of audits and examinations. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Embark on a transformative journey as a Digital content producer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. Digital Content Producer, this candidate will be creating digital content across various Barclays products using Adobe Experience Manager (AEM). Development and implementation of digital marketing strategies that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape. To be successful as a Digital Content Producer, you should have the following experience: 3+ years’ experience utilizing Adobe Experience Manager (AEM) Experience creating digital content Experience working in financial services and/or working on credit card products is a plus Some Other Highly Valued Skills May Include Author and deploy digital content within AEM, including product information and interface design using templates and components. Support Development team and Product Owner for testing new features and/or enhancements, must be flexible to provide support on Sprint Releases to perform QA/PVT during off-business hours. Be able to follow an established process and adapt to changes within the process guidelines. Effectively manage multiple AEM content projects, driving them from start to a successful finish: On scope, on time, with high quality. Create and maintain appropriate project documentation, such as project objectives, meeting agendas, minutes, requirements, issues, action items, metrics, and executive status reports Drive delivery on all aspects of AEM projects and appropriately leverage responsible team members for project needs. You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The job location of this role is Pune. Purpose of the role To develop, implement, and manage digital marketing platform and channels, including the management of the website, social media channels and marketing technology platforms Accountabilities Development and implementation of digital marketing strategies that aligns with the banks business objectives and are informed by market research, customer needs and competitive landscape. Collaboration with cross-functional teams, including product marketing, communications, and IT, to ensure alignment of digital marketing efforts with overall business objectives. Development of compelling and targeted content for various marketing channels, optimising of online content for search engines to improve organic search visibility and managing paid search campaigns for driving targeted traffic and conversion goals, as required. Analysis of data to make informed decisions and optimize marketing strategies, use of data analytics tools to measure and report on the performance of marketing campaigns. Management of marketing technology platforms, where applicable. Management and updating of digital marketing platform and channels such as website and social media channels, as needed. Development of compelling and targeted content for various marketing channels, inclusive of partner channels and assets, where applicable. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. 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Join us as Governance and Controls Analyst at Barclays, where you will play a pivotal role in leading and optimizing our banking operations. You may be assessed on key critical skills relevant for success in role, such as: A detailed understanding of the end to end lending process and its component functions e.g. Client, Relationship point, Credit, Post sanction fulfilment etc. Preferably a qualified MBA and should have experience in financial Services with specific focus on Lending Operations Team Leading experience with team size of minimum 5 members and previous experience in Corporate Case Management/Collateral related roles with proven knowledge on Loan Systems (LIQ/ACBS) Excellent verbal & written communication & relationship skills. Good influencing and negotiation skills and excellent communication and interpersonal skills Well versed with the corporate lending products and life cycle across Coverage, Risk and Lending Operations Ability to understand new product offerings and work with product designing, legal and coverage teams on tight deadlines to understand the product details and train the team on process execution. Must be able to demonstrate and provide examples of strategic and analysis ability Strong ability to adopt a flexible approach to work and coping with high variability of work Proven ability to build, manage and sustain strong professional relationships with senior stakeholders Excellent excel and PowerPoint skills, with the ability to storyboard and produce best in class presentations Ability to drive the team’s agenda in large forums spread across various locations Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank’s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Join us as “ÄVP Sourcing”, at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings3rd party services, ensuring unapparelled customer experiences. As an International Sourcing Manager, you will be primarily responsible for working with our colleagues within Europe to deliver local language support on our non-English contracts. Initially this would involve the day-to-day management of 2 contracted resources who are currently delivering for this area. To be successful as a “ÄVP Sourcing”, you should have experience with: Sourcing Management/Category Management/Procurement Experience. Business and commercial acumen. Stakeholder management. Leadership experience in people management. Sourcing To optimize and address Barclays 3rd party spend requirements where it relates to suppliers and contracts with non-English capabilities in close collaboration with the business. This includes execution of new contracts, remediation and MSP support. Some other highly valued skills may include: Responsible to manage end to end sourcing projects in technology and non-technology space with aim to close this quickly without compromising compliance with sourcing policies or local legal requirements. Oversee end to end execution of the project and prepare and share periodic reports with the wider stakeholder groups. Prepare & present project journey and identify key themes to be flagged for consideration for successful delivery. Regulatory Remediation Work on incorporating regulatory terms in contracts for activities such as DORA OCIR, Data Transfer Agreements, Data Privacy, country-specific local conditions, and others as required. Oversee end to end execution of the project and prepare and share periodic reports with the wider stakeholder groups. Prepare & present project journey and identify key themes to be flagged for consideration for successful delivery within regulatory timelines. SCO Contract Work Contributing individually on contract remediation for Barclays third party Supplier Control Obligations (SCOs). Overseeing negotiations for the contract schedules pertaining to third party vendor engagement risks. Providing support to stakeholders across the areas of Sourcing, Supplier Management, and Business in doing contract related work for the SCO schedules. Negotiate identified third party risks as part of the engagement with Suppliers, engage with the Subject Matter Experts in Barclays, and escalate risks to Stakeholders, if any, with the goal of working towards contract execution. Demonstrate strong process understanding to identify process improvement opportunities. Monitoring and guiding of controls and compliance requirements to be met through the sourcing cycle from request to contract, including regulatory engagement, controls, audits and data accuracy. Desirable Skillsets/ Good To Have Preferred to have experience in working with core or operational sourcing teams. Proven contractual review and redlines experience in Banking environment. Location: Noida You may be assessed on the key critical skills relevant for success in role, such as experience with procurement functions as well as job-specific skillsets. Purpose of the role To optimise and address Barclays 3rd party spend requirements, including the definition, development and implementation of approaches for relevant spend categories and requirements with close collaboration with the business and execution of strategic sourcing and buying channel development/optimisation. Accountabilities Profile spend in category area and develop understanding of business strategy, business requirements, cost levers and opportunities. Collaboration with internal stakeholders to identify sourcing needs, develop requests for proposal and ensure sourcing activities align to the banks needs and priorities. Planning and execution of sourcing events including RFP/ RFXs, negotiations to best meet the business requirements for value, speed, compliance, risk. Monitoring and guiding of controls and compliance requirements to be met through the category and sourcing cycle from request to contract, including regulatory engagement, controls, audits, data quality etc…. Development, implementation and operation of policies and procedures for sourcing activities aligned to the policies, standards, relevant compliance and regulation. Identification and delivery of change opportunities to improve effectiveness, control and efficiency of sourcing processes including buying channel optimisation for relevant categories of spend (catalogues, demand challenge etc.). Identification of industry trends and development related to sourcing and category management by attending conferences, participating in training, and conducting market research on techniques and tools. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Data Management and Quantitative Analysis - M2Leads a moderate-sized staff of individual contributors who compile, synthesize and report on the Banks or market data sources. Oversees the management and mining of databases, data feeds, etc. as well as the extraction, cleansing, preparation and hand-off to external or internal clients.Manages day-to-day data management activities ensuring quality and accuracy of all work produced and delivered. Provides input into possible process changes to increase efficiencies and improve processes.Oversees the implementation of new data related technology enhancements / implementations. Ensures staff compliance with the Banks standards and best practices. Facilitates the analysis of client and business needs and manages related documentation. Guides the teams production of management reporting and analyses. Ensures the quality of day-to-day services provided is in line with service level agreements in place for each client. Ensures business requirements are executed as expected.Establishes operating procedures for the unit and ensures that the procedures align with the goals and objectives for the area.Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a moderate-sized team of staff. Responsible for the supervision of team members and coordination of resources. Bachelors degree or the equivalent combination of education and experience is required.3-5 years of total work experience with at least 0-1 years in management preferred. Experience in financial services preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Show more Show less

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Enterprise Project/Program Team Lead II is accountable for leading all aspects of multiple moderately complex projects or programs. Capable of independent leadership, providing all aspects of project management on moderately complex projects that have a moderate level of risk, organizational span, business complexity, team size, and interdependencies. Key Responsibilities Serves as point of contact for areas outside of direct team and takes on assignments without direct supervision Focuses on implementing and executing strategies within own team Assesses and reports health of all projects in an objective manner, maintaining project transparency and accurate status; keeps management informed Engages appropriate resources to resolve problems and identifies contingency plans and alternative solutions as needed Leads problem resolution from identification through resolution Manages project/programs of moderate complexity and impact Engages appropriate stakeholders in risk identification and mitigation Provides direction and oversight throughout project lifecycle to project team to meet applicable business requirements Drives achievement of projects/program success factors Leverages organizational dynamics to influence outcomes through leadership and communication skills Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Preeti Subrahmanian psub4@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

PRIMARY OBJECTIVE OF POSITION: The QA Performance Engineer provides value to the organization by adding performance testing as a new capability within the eCommerce agile Product Team. They will be responsible for establishing the performance testing capability by identifying and implementing the tools, processes, and standards for performance testing. Additionally, they will be responsible to monitor key performance indicators like Google’s Core Web Metrics to help the team prioritize performance issues. MAJOR AREAS OF ACCOUNTABILITY: Establish the performance/load testing capability within the organization. Combine established software automated performance testing strategies with emerging technology trends. Perform load, volume, stress, and scalability testing of each application and analyze performance test results. Analyze, design, and develop performance scripts to ensure the delivery of quality software applications. Prioritize creation of test cases for performance based on risk and ROI. Participate in manual testing activities as needed. Perform performance test executions. Verify and validate functionality by evaluating software against system requirements. Identify and document defects using reproducible test cases. Participate in the creation, maintenance and management of automated test scripts and test execution. Adhere to QA standards, automation standards, and industry best practices in the development and maintenance of automated test scripts. Write and maintain comprehensive test plans and reports. Communicate critical issues and status updates with stakeholders in a timely and proactive manner. Builds and maintains relationships cross-functionally to stay current with the needs and operations of the business functional areas supported. Keeps manager informed of important developments, potential problems, and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned. Excellent written and verbal communication skills in working with technical and non-technical people. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in Computer Science, Engineering, related discipline, or related experience. At least 6 years of experience working with automation testing including UI automation and Performance testing tools on web-based applications. At least 4 years of experience working with web site performance testing required. Experience in performance analysis such as Database tuning and UI tuning. Expertise in debugging performance related issues and bottlenecks using a combination of log analysis, code analysis and tools like JMeter are key success factors required. Strong hardware and software debugging skills, such as understanding concepts related to caching, rate limiting, memory utilization, GC, CPU cycles, network throughput. Strong programming experience with OOO programming language such as Java or any common scripting language. Experience in root cause analysis of performance issues using diagnostic tools like Jprofiler or JProbe. Experience using any leading monitoring tools like AppDynamics, Dynatrace, JVisualVM, Splunk, etc., A strong working knowledge of HTTP/HTTPS protocols. Knowledge on API/Webservices Testing (SOAP, REST, FTP, JSON or similar). Knowledge on operating system concepts and how they relate back to applications, containers, and Kubernetes. Experience with Enterprise Java Applications and new data transformation technologies. Ability to work independently on a given task with little to minimum assistance and within the framework of a team. Knowledge of the principles, practices and processes of quality assurance testing and the ability to apply knowledge and skills to a range of professional assignments. Ability to communicate effectively, both orally and in writing, with a wide variety of company personnel. Demonstrates Northern Tool + Equipment’s 12 Core Competencies. Show more Show less