We are looking for a Customer Success Executive with 2+ years of experience , who can independently manage enterprise clients post-sales, oversee platform implementation, and lead a small team to ensure long-term adoption and satisfaction. This role demands strong communication skills, hands-on leadership, and a willingness to travel for client success. Job Overview As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes. Key Responsibilities Client Relationship Management Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services). Act as the primary point of contact for post-sales engagement, feedback, and escalations. Monitor client satisfaction, usage trends, and proactively address concerns. Implementation & Onboarding Understand client workflows and configure the platform to align with their processes. Plan and manage implementation and onboarding timelines with internal teams. Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live. Team Coordination Manage a small team of implementation or support executives. Assign tasks, review progress, and ensure timely client deliverables. Support team growth and performance with mentorship and guidance. Adoption & Retention Drive product usage and feature adoption across client organizations. Identify upsell/cross-sell opportunities in collaboration with account managers. Collect structured feedback and translate client needs into product insights. Travel & On-site Support Travel to client locations for implementation support, relationship management, and training as required. Issue Resolution Coordinate with support and product teams to resolve technical and functional issues. Document client-specific resolutions and maintain a shared knowledge base. Reporting & Documentation Maintain up-to-date documentation on client configurations, SOPs, and status reports. Share regular progress updates and success metrics with internal stakeholders. Qualifications and Skills Technical & Product Skills Good understanding of SaaS platforms, business process automation, and enterprise workflows. Prior experience in software onboarding, CRM/ERP configuration, or client success roles. Proficient in tools like ticketing systems, spreadsheets, and basic reporting dashboards. Customer-Facing & Leadership Skills Excellent verbal and written communication in English. Strong client management skills with experience working with senior stakeholders. Ability to lead a small team and handle multiple client accounts simultaneously. General Skills Minimum 2 years of experience in customer success, implementation, or software client engagement roles. Highly organized, self-driven, and solution-oriented with a bias for action. Bachelor’s degree in Engineering, Computer Applications, or a related discipline. Work Schedule and Location Work Type: Full-time, On-site + Client Travel Base Location: Hyderabad, India Travel: 20–40% (primarily within metro cities in India) Working Hours: 9-hour shift with flexibility Working Days: 5 days a week (Mon–Fri) What We Offer Competitive Compensation: Salary + Travel Allowance + Incentives Career Growth: Path to Senior Customer Success Manager or Client Engagement Lead roles Culture: Ownership-driven, collaborative, and growth-oriented work environment Skill Development: Exposure to real-world enterprise use cases and SaaS delivery at scale Join Us! If you’re passionate about creating great client experiences, love solving real-world business problems, and are ready to take ownership in the SaaS space— Colosseum Tech Solutions Pvt Ltd invites you to grow with us.
As a Customer Success Executive at Colosseum Tech Solutions Pvt Ltd , you will be the primary point of contact for enterprise clients post-sales. You will lead platform implementation, manage client relationships, ensure successful onboarding, and drive product adoption across client organizations. The role includes managing a small internal team, resolving issues, and collaborating across product, engineering, and support functions to deliver measurable client outcomes. This role demands ownership, strong communication skills, and travel-readiness for client success. Key Responsibilities Client Relationship Management Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services). Act as the primary point of contact for post-sales engagement, feedback, and escalations. Monitor client satisfaction, platform usage, and proactively address concerns to reduce churn. Implementation & Onboarding Understand client workflows and configure the platform to meet their business needs. Own and manage implementation and onboarding timelines in coordination with internal teams. Conduct product walkthroughs, training, support UAT (User Acceptance Testing), and manage go-live milestones. Ensure timely delivery and alignment of the platform with client objectives. Cross-Functional Collaboration Collaborate closely with product managers, developers, and QA teams to align client needs with platform capabilities. Team Coordination Manage a small team of support and implementation executives. Assign tasks, review work quality, and ensure delivery milestones are met. Mentor team members and contribute to their professional development and performance. Adoption & Retention Drive active usage of the platform and ensure clients are leveraging the full value of the product. Track adoption metrics and usage trends to identify training gaps or expansion opportunities. Create customer success plans and deliver long-term business outcomes that promote retention. Travel & On-site Support Travel to client locations for implementation, training, relationship management, and reviews. Deliver on-site support during go-lives and critical rollout phases Issue Resolution Work with support and product teams to resolve functional and technical issues quickly. Maintain a client-specific issue tracker and ensure resolution knowledge is documented and reused. Act as the escalation point for client-reported challenges and lead resolution efforts. Reporting & Documentation Maintain updated documentation for client configurations, SOPs, timelines, and communication records. Share periodic updates and progress reports with internal and external stakeholders. Track KPIs like satisfaction score, implementation timelines, and issue resolution turnaround. Qualifications and Skills Technical & Product Skills Strong understanding of SaaS platforms, business process automation, and enterprise IT workflows. Experience with software onboarding, CRM/ERP configuration, or customer success in software delivery. Familiarity with tools like ticketing systems (e.g., Freshdesk, Jira), spreadsheets, CRMs, and reporting dashboards. Customer-Facing & Leadership Skills Excellent verbal and written communication in English. Strong interpersonal and relationship management skills. Experience leading a team or mentoring junior team members. Proven ability to handle multiple accounts and manage priorities across deadlines. General Requirements Minimum 2 years of experience in customer success, implementation, or software client engagement roles. Bachelor’s degree in Engineering, Computer Applications, or related technical discipline. Highly organized, self-driven, and solution-oriented with a bias for action. What We Offer Competitive Compensation: Salary + Travel Allowance + Incentives Career Growth: Path to Senior Customer Success Manager or Client Engagement Lead Work Culture: Ownership-driven, collaborative, and growth-oriented environment Skill Development: Exposure to real-world enterprise SaaS implementations and client engagement at scale
As a Customer Success Executive at Colosseum Tech Solutions Pvt Ltd, you will be the primary point of contact for enterprise clients post-sales. You will lead platform implementation, manage client relationships, ensure successful onboarding, and drive product adoption across client organizations. The role includes managing a small internal team, resolving issues, and collaborating across product, engineering, and support functions to deliver measurable client outcomes. This role demands ownership, strong communication skills, and travel-readiness for client success. Key Responsibilities Client Relationship Management Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services). Act as the primary point of contact for post-sales engagement, feedback, and escalations. Monitor client satisfaction, platform usage, and proactively address concerns to reduce churn. Implementation & Onboarding Understand client workflows and configure the platform to meet their business needs. Own and manage implementation and onboarding timelines in coordination with internal teams. Conduct product walkthroughs, training, support UAT (User Acceptance Testing), and manage go-live milestones. Ensure timely delivery and alignment of the platform with client objectives. Cross-Functional Collaboration Collaborate closely with product managers, developers, and QA teams to align client needs with platform capabilities. Team Coordination Manage a small team of support and implementation executives. Assign tasks, review work quality, and ensure delivery milestones are met. Mentor team members and contribute to their professional development and performance. Adoption & Retention Drive active usage of the platform and ensure clients are leveraging the full value of the product. Track adoption metrics and usage trends to identify training gaps or expansion opportunities. Create customer success plans and deliver long-term business outcomes that promote retention. Travel & On-site Support Travel to client locations for implementation, training, relationship management, and reviews. Deliver on-site support during go-lives and critical rollout phases. Issue Resolution Work with support and product teams to resolve functional and technical issues quickly. Maintain a client-specific issue tracker and ensure resolution knowledge is documented and reused. Act as the escalation point for client-reported challenges and lead resolution efforts. Reporting & Documentation Maintain updated documentation for client configurations, SOPs, timelines, and communication records. Share periodic updates and progress reports with internal and external stakeholders. Track KPIs like satisfaction score, implementation timelines, and issue resolution turnaround. Qualifications and Skills Technical & Product Skills Strong understanding of SaaS platforms, business process automation, and enterprise IT workflows. Experience with software onboarding, CRM/ERP configuration, or customer success in software delivery. Familiarity with tools like ticketing systems (e.g., Freshdesk, Jira), spreadsheets, CRMs, and reporting dashboards. Customer-Facing & Leadership Skills Excellent verbal and written communication in English. Strong interpersonal and relationship management skills. Experience leading a team or mentoring junior team members. Proven ability to handle multiple accounts and manage priorities across deadlines. General Requirements Minimum 2 years of experience in customer success, implementation, or software client engagement roles. Bachelors degree in Engineering, Computer Applications, or related technical discipline. Highly organized, self-driven, and solution-oriented with a bias for action. What We Offer Competitive Compensation: Salary + Travel Allowance + Incentives. Career Growth: Path to Senior Customer Success Manager or Client Engagement Lead. Work Culture: Ownership-driven, collaborative, and growth-oriented environment. Skill Development: Exposure to real-world enterprise SaaS implementations and client engagement at scale.,
Job Summary: The Implementation Executive is responsible for managing customer interactions and ensuring smooth software implementation. This role involves providing technical assistance, installing software onsite or online, training users, and maintaining positive client relationships. The successful candidate should have excellent communication skills, a customer-oriented approach, and the ability to handle technical specifications. Key Responsibilities: Communicate effectively with clients to resolve queries related to software implementation. Establish and maintain strong business relationships with clients, ensuring high levels of customer satisfaction. Conduct software installations both online and onsite as per client requirements. Provide comprehensive software training to end-users, ensuring they understand how to use the product effectively and troubleshoot common issues. Analyze and understand the technical specifications of the product quickly for effective implementation. Prepare daily MIS reports to summarize completed work and send updates to the Reporting Authority/Head Office. Collaborate closely with the Head Office to communicate any issues or client feedback. Flexibility to travel to client locations based on requirements\ report at the client location. Qualifications and Skills: Excellent verbal and written communication skills in English and Hindi. Strong interpersonal skills and ability to build client relationships. Ability to quickly understand technical product specifications. Experience in software installation and client training. Organized, detail-oriented, and proactive in reporting and documentation. Preferred Experience: Experience in a similar implementation or customer support role is advantageous. Familiarity with software training, troubleshooting, and report generation.