Responsibilities Communication Displays understanding of the client's needs to deliver high satisfaction levels in terms of quality and timeliness, share feedback with the wider team and escalate any concerns to the relevant stakeholders Acts as the primary client contact for the localisation project delivery, structuring regular status and communications with clients and internal stakeholders, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and, if required, escalating to their manager Collaboration Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result Demonstrates strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines for key deliverables Process Manages small-to-medium projects independently, from initiation through to completion (briefing to billing) Works with cross-functional teams in a fast-paced agency environment Takes responsibility for the quality of the transcreation and Language services delivered to the client Updates glossaries and maintains Translation Memories to capture client feedback/preferences for future reference Working with Talent Management, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvement Manages client objectives, budget, expectations, deliverables, and timelines andcommunicates changes/directions to team members Keeps projects on track through clear task lists, timing schedules and trackers Participates actively and can knowledgably articulate status internally or during client interactions Identifies improvements to existing workflow and processes Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications Ensures the highest quality is always delivered to clients Financials Owns project budget and tracking of all costs throughout the project lifecycle, reconciles estimates to actuals, and resolves budget discrepancies among disciplines, vendors, and clients Manages POs, runs financial reporting and bills against project budgets Essential Skills / Qualifications: Overall 8 Years of experience and minimum 3+ years proven experience of working in a Localisation Project Management role with a strong emphasis on creative language projects requiring detailed transcreation knowledge Understanding of languages and the creative development process as well as quality assurance methodologies Proven experience of servicing international clients and managing their projects in multiple markets with multiple stakeholders Strong communication skills including solid experience in client communication Fluent oral and written English is essential Highly organised, detail-oriented, and quality-oriented, and customer-focused with a clear understanding of international brand challenges High level of IT literacy and numeracy skills Strong skills in prioritisation and time management Proven team-working skills Complaint management experience Ability to innovate, be analytical and think outside of the box Resilience and ability to work under pressure CAT Tool / TMS experience Ability to work UK business hours (9am 6pm UK time)
