Customer Experience Manager- HEL Auxilo Finserve

1.0 - 4.0 years

3 - 5 Lacs

Vijayawada, Hyderabad, Mumbai (All Areas)

Work from Office

About Auxilo: Auxilo Finserve Pvt. Ltd. is a leading NBFC focused on empowering students and educational institutions through customized financial solutions. We offer digitally-enabled education loans ranging from 20,000 to 10,00,000, making access to quality education simpler, faster, and more inclusive. Role Overview: As a Customer Service Executive, you will play a key role in guiding customers through their loan journey. You will assist in completing digital loan applications, enter details into our Loan Origination System (LOS), and ensure a smooth experience from onboarding to disbursal. Key Responsibilities: Guide students and parents through the digital education loan process. Collect, verify, and upload necessary documentation into the Loan Origination System (LOS). Handle inbound and outbound calls, WhatsApp, and email support to resolve customer queries. Follow up with applicants to ensure high conversion and reduce drop-offs. Coordinate with internal teams to ensure timely processing and disbursal. Explain loan eligibility, features, and documentation in a clear and simple manner. Ensure compliance with RBI digital lending guidelines and company standards. Provide real-time status updates to stakeholders and escalate issues as needed. Skills & Qualifications: 13 years of experience in customer service, loan operations, or BFSI/Edtech domains. Fluent in English and Hindi (additional regional languages are a plus). Basic understanding of loan documentation, VKYC, and LOS platforms. • Strong communication skills with a customer-first approach. • Comfortable using CRM tools, Excel, and digital loan interfaces. • Graduate in any discipline (Commerce or Finance preferred). What We Offer: • Opportunity to work with a fast-growing digital lending company. • Performance-based incentives linked to loan conversions. • Training on LOS systems, VKYC, and regulatory compliance. • Collaborative and mission-driven work environment.

Posted 3 days ago

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