2.0 - 7.0 years

3 - 4 Lacs

chennai, jaipur

Work from Office

Greeting from Teleperformance...!! We are looking for a Process Trainer to train our customer support group (inbound/outbound on the following, Call handling process Soft skills Communication skills Query resolution The desired candidate should possess the following (but not limited to) Should have an in depth knowledge of call handling process. Proficiency in Soft skills training Audit customer calls and give feedback to customer support group and concerned stakeholders Documenting training progress and reporting to concerned stakeholders Should have classroom training experience including running orientation programs for new joiners in customer support group Should have knowledge of indust...

Posted 1 week ago

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Hiring For Collections Process Trainer 1Point1

1.0 - 2.0 years

3 - 5 Lacs

bengaluru

Work from Office

Greetings from 1Point1 Solutions.. Hiring for Collections Process Trainer(DRA Certified, Fin Tech) Looking for an Immediate joiners Designation : Process Trainer Experience : 1 - 3 Years of an Experience into process training into Collections (or) Fin-Tech Experience can apply Qualification : Any Graduates can apply Salary : Decent hike on Previous (max is upto 5LPA based on skillset) Joining : Immediate Joiner Languages : Collections - English + Any 2 regional languages Languages : Fin-tech - English + Hindi Interview Rounds : 3 1.Ops Round 2.Presentation Round 3.Client Interview Interested candidate can call to HR Pruthvi - 9620664492 or kindly share your updated CV on same watsapp Number.

Posted 2 weeks ago

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Trainer - Collections & Customer Service Bridgexcel

3.0 - 5.0 years

4 - 5 Lacs

gurugram

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Key Responsibilities: Training Delivery (Collections): Conduct onboarding and refresher training sessions for collections agents, focusing on repayment processes, soft skills, compliance, and field handling techniques. Educate agents on product structure, charge bifurcation (interest, processing fee, penalties, etc.), and explain how to communicate this transparently to customers. Ensure all collection agents are DRA-certified and trained in line with RBI and NBFC recovery guidelines. Training Delivery (Customer Service): Train customer service executives on addressing customer queries throughout the loan lifecycle from application and disbursal to repayment and closure. Provide guidance on ...

Posted 2 months ago

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Hiring For Trainer Banking Collection Teleperformance (TP)

3.0 - 8.0 years

3 - 5 Lacs

Chennai

Work from Office

Hiring for Trainer for Collection process. Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should know English & Malayalam Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Posted 4 months ago

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