Collections Support Specialist

Role Overview: The Ops Support Assistant 4 role involves providing operations support services, such as record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening accounts. As an Ops Support Assistant 4, you will act as the liaison between operations staff, relationship managers, project managers, custodians, and clients. Your main objective is to offer day-to-day operations support in alignment with Citi operations support infrastructure and processes. Key Responsibilities: - Provide guidance to all levels of staff regarding processes and operating procedures under the unit manager's supervision - Coordinate team efforts to ensure efficiency in quality, timeliness, and general operations to maintain department workflow - Evaluate equipment and staff resource allocation, identifying potential issues that may impact department workflow - Interact with internal departments and external clients to resolve issues and concerns - Monitor in-process work to meet business and quality standards - Assist in making decisions within established procedures that balance the needs of the employee, company, and customer - Support a wide array of products and services, serving as the team subject matter expert - Assess risk appropriately when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets Qualifications: - 0-3 years of relevant experience - Experience with Learning Management Systems, Human Resource Systems, and Learning and Development knowledge preferred - Proficient computer skills - Ability to adapt quickly and seamlessly to new technology - Demonstrates clear and concise written and verbal communication skills consistently Education: - Graduation is mandatory Additional Details: This job description provides a high-level overview of the work performed. Other job-related duties may be assigned as required. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. Citi's EEO Policy Statement and the Know Your Rights poster can be viewed.,