145 Collections Strategy Jobs - Page 2

About Fibe (formerly Early Salary): Fibe is one of Indias leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans, long-term personal loans, and Impact loans for sectors like Healthcare, Education, Green Finance, Loan Against Mutual Funds, making affordability more accessible. Fibe has grown multifold over the years and emerged as a market leader in providing financial assistance to young middle-income and underserved groups in India. Due to its scalable business model, Fibe has recently been upgraded to A- by CARE Ratings and has access to debt lines from leading banks, NBFCs and wholesale debt markets. It has been certified with ISO/IEC 27001 for its Information Security Management System (ISMS). Fibe has disbursed more than 7 million+ loans worth Rs. 26,000 Cr+ since inception through its lending partners. Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver) ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing •Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services •Winner of G20 Digital Innovation Alliance – Best Startup in Fintech •Great Place to Work Certified About the Role: We are seeking a highly motivated and detail-oriented Project Manager to join our collection strategy team. The ideal candidate will bring a strong logical and analytical mindset, a passion for innovation, and a proven ability to drive projects from concept to completion. You will lead strategic innovation that enhance our collection capacities, streamline operations, and improve customer experience. Key Responsibilities: Lead and manage end-to-end project lifecycles across collection initiatives. •Collaborate with cross-functional teams including Collections, Product, Technology, Risk, Compliance, Analytics & Operations. •Define project scope, goals, deliverables, Timelines, and resource requirements. •Monitor project progress, identify risks, and implement mitigation strategies. •Ensure Timely delivery of high-quality outcomes aligned with business objectives. •Track KPIs and project performance metrics to ensure continuous improvement. •Communicate effectively with stakeholders at all levels to ensure alignment and transparency. • Skills Required: Strong analytical and problem-solving skills with a data-driven approach. •Excellent organizational and Time management abilities. •Ability to manage multiple stakeholders and prioritize effectively. •Strong communication and interpersonal skills. •Passion for exploring new technologies and driving innovation. •Ability to adapt quickly to changing business needs and environments. •Efficient in MS-Office including excellent PPT skills. • Qualifications: Bachelor’s degree in Engineering, Business, Finance, or a related field •MBA or PMP, CA certification would be preferred •2+ years of experience in project management, preferably in fintech, banking, or digital lending. •Proven track record of successfully delivering complex projects in a fast-paced environment.

Role & responsibilities : The RCM shall be responsible for driving the collection efforts and performance in the overdue buckets in the allotted geography for the Microfinance Business of the Company. The detailed description is as follows: Drive collection efforts and achieve collection targets in the allocated overdue buckets for the assigned region, comprising upto 15 branches Hire, train, mentor and lead a team of collection staff across the branches in the respective region Deliver the collection budget and targets in the region through the team of field collection staff and supervisors Implement the collection policies and SOPs as laid down from time to time and ensure required coordination with the Microfinance Sales Team and other functions Develop and implement strategies to achieve collection targets within the assigned Region. Analyze data and market trends to identify opportunities for improving collection efficiency Preferred candidate profile Strong interpersonal and recruitment skills and capable of mentoring and handling freshers, experienced staff etc Should be self-driven and have strong leadership skills Strong data analysis skills are required. Education: Bachelors degree in business administration, Finance, Economics, or a related field; a masters degree is preferred. Industry Exp (NBFC): Experience in Microfinance Sales or Collections is a must. Ideally an experience of atleast 7 years in microfinance sales or collections is required with experience in supervisory role of minimum 3 years handling not less than 4 branches. Experience in the required geography is also a must. Share your CV to babita@sindhujamicrocredit.com Perks and benefits As per industry.

Collections Manager PRIME VISHWAAS Collection Job Responsibilities: Candidate will handle collection for traditional for UP/UK. Candidate will be responsible for the numbers and losses of the state. Candidate will ensure to maintain the processes of the state and ensure that the process is followed by the team. Candidate will responsible to hire/complete the team in state. He will ensure the proper distribution of the state i.e. teams & vendors. He will handle the vendor management for the state.

Job description Role & responsibilities Scope of work area - Surat (Adajan), Vapi and Valsad. Handling Collection portfolio Team, Handling NPA Cases of vehicle loans (preferably Two Wheeler Loans) Handling team of callers, Field Executives, ceasing agency co-ordination Managing Quality TAT. Should be good in data analysis, report making. Planning and executing collection on a monthly basis to achieve collection efficiency To monitor team performance periodically. To Guide and lead the team towards achieving monthly targets. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases analyzing the problem. Ensured timely service delivery as well as collections from the clients within the stipulated credit period while managed the distribution system of the company and maintained smooth operations across the units. Maintaining Reports Database. Interested candidates can send their resume to: dhwanid@manbafinance.com For more info, contact us at: 8657020233

As a Financial Analyst (AR B2B Collection Role) at our Gurgaon Sec 48 location, you will be responsible for making and responding to calls & emails sent to customers to ensure Collection & Dispute Resolution on aged invoices as per the defined SOP. Your duties will include skip tracing and contacting clients to get overdue invoices paid, following up with various departments to obtain supporting documents/info for dispute resolution, and processing adhoc requests & urgent call requests in a timely manner. You will be expected to follow the collections strategy to reduce the past due, research & resolve issues promptly to expedite all cases and avoid any adverse customer impact. Ensuring timely collections on aged invoices and clearing Call/Email Queues as per the defined TAT will be crucial aspects of your role. Additionally, you will work proactively with stakeholders to resolve customer issues and ensure first call resolution. The ideal candidate for this role will have 2-3 years of relevant experience, with a fair knowledge of end-to-end B2B Credit & Collections. A commerce graduate or post-graduate with proficiency in computer applications including Excel & Word will be preferred. If you are interested in this opportunity, please send your resume to skakkar@peoplescout.com or contact us at 8077360738. Join us and explore how you can grow your career with our team!,

Job Description : We are hiring Field Collection Professionals (Executives, TLs & Managers) for on-ground EMI recovery for Home Loans, Two-Wheeler & Four-Wheeler Loans across multiple locations. If you have 2+ years experience in secured loan recovery , know how to track & follow up with defaulting customers , and can handle legal coordination, skip tracing, and field visits , apply now. Key Responsibilities : Visit customer locations for overdue EMI collections Explain dues, repayment terms, and legal action risks Coordinate with legal, call center & repossession teams Deliver and manage legal notice acknowledgments (138, SARFAESI, etc.) Assist in repossession and auction workflows when required Track visit outcomes, collect payments, and report in app or CRM Execute skip tracing for absconding/defaulting customers Team Leads / Managers additionally will: Manage and guide a team of 5-10 field agents Allocate cases and monitor daily performance Ensure daily productivity, training & reporting standards Preferred Qualifications : DRA Certification preferred Prior experience in Home Loan / Vehicle Loan recovery Smartphone usage for reporting & CRM Local language fluency Basic English or Hindi for team coordination Locations : Openings across Pan-India Tier 1, Tier 2 & Tier 3 towns

Oracle Advanced Collections Consultant1 Job TitleOracle Advanced Collections ConsultantLocationOffshoreJob Summary: We are seeking an experienced Oracle Advanced Collections Consultant to support the design, configuration, and optimization of the Oracle Advanced Collections module within the Oracle Cloud environment. The ideal candidate will have a deep understanding of collection strategies, dunning, scoring, and integration with Accounts Receivable (AR) processes. Key Responsibilities: Lead the implementation, configuration, or support of Oracle Advanced Collections Design and optimize collection strategies, workflows, scoring engines, and dunning plans Work closely with business stakeholders to gather requirements and translate them into system solutions Integrate Advanced Collections with Accounts Receivable (AR) , Customer Data Management, and other related modules Troubleshoot and resolve issues related to collection activities, performance, and data integrity Provide training and documentation to end users and support teams Support testing cycles including unit testing, integration testing, and UAT Collaborate with functional and technical teams for data migration, system upgrades, and patch management Required Skills & Qualifications: 5+ years of hands-on experience with Oracle Advanced Collections Strong knowledge of Oracle AR, Credit Management, and Collections workflows Experience with scoring engines , dunning plans , and collection strategies Familiarity with SQL for data validation and reporting Strong analytical and problem-solving skills Excellent communication and stakeholder engagement skills Nice to Have: Knowledge of integration tools/APIs related to Oracle Financials Exposure to global collections processes and compliance requirements Location - Pune,Hyderabad,Kolkata,Jaipur,Chandigarh

Lead collections strategy across multiple states Manage early bucket & NPA collections Monitor field teams Analyze portfolio trends & implement corrective actions Ensure compliance with regulatory norms Coordinate with Sales, Credit, & Legal teams

Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

About Company: Capital Now is Indias trusted app-based digital lending platform catering to personal credit facilities. We leverage technology and big data analytics to deliver innovative credit products to salaried Individuals. We are completely digitally driven, and the entire loan application process can be carried out online. We Provide Unsecured loans for up to Rs. 1,50,000/- with easy and affordable installment options. Job description: * Lead, mentor, and supervise the collections team to achieve departmental goals. * Create and implement effective collection strategies to minimize delinquent accounts and reduce bad debt. * Track and analyze key performance indicators (KPIs) to improve collection rates and processes. * Ensure all collection activities comply with relevant laws, regulations, and company policies. * Prepare regular reports on collection activities, performance, and improvement plans for senior management. * Work closely with other departments, including Customer Service, Product and Legal, to resolve issues and improve processes. Qualifications: * Bachelor's degree in Finance, Business Administration, or related field. * Minimum of 5 years in a collections role, with at least 2 years in a managerial position, preferably within the fintech or financial services industry. * Strong leadership and team management skills. * Excellent communication and negotiation abilities. * Proficiency in collection software and MS Office Suite. * In-depth knowledge of credit risk management and debt collection laws. * Analytical and problem-solving mindset. * High level of integrity and ethical standards. Benefits: - Competitive salary structure. - Opportunity for career growth within a rapidly expanding company. - Collaborative and supportive work environment. - Employee benefits. Capital Now is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Virtual Drive for Collections - Management Trainee Date : 17 July 2025 Time: 11:30 AM to 1 PM Venue: Microsoft Teams Meeting ID: 490 982 222 141 5 Passcode: yq3UK7j5 Inviting applications for the role of a Management Trainee, Collections We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and supervise the past dues • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a phenomenal teammate to process any Adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly. • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications • Any Graduate • Strong Communication Skills (verbal and written) • High Energy level Preferred qualifications • Good customer handling skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Title: Tele-calling EMI Collection Executive (Call Centre) Contact: 9663151827 (Sanmay) Location: Bengaluru, India Experience Required: 2+ years Function: Collections, Recovery, Operations Employment Type: Full Time Languages known (minimum 2): English, Telugu, Kannada, Tamil (Hindi not compulsory, but would be a plus) Role Overview: Resollect is looking for experienced and certified Collection/Recovery Callers to manage and drive recovery efforts for secured loan portfolios . The ideal candidate will have hands-on experience in housing and vehicle loan recovery and a sound understanding of the secured loan legal process. This is a high-ownership, on-ground role with deep execution responsibilities and strategic impact. Key Responsibilities: Initiate and manage recovery calls for overdue home loans, two-wheelers, and four-wheelers Handle follow-ups, payment commitments, and objection handling professionally Update and manage case details accurately in CRM and dialler systems Coordinate with legal/field teams for secured asset recovery where applicable Track daily performance and ensure timely resolution of allocated accounts Maintain compliance with RBI and internal recovery standards Ideal Profile & Requirements: Minimum 2 years of calling-based recovery experience Must hold a valid DRA (Debt Recovery Agent) certificate Prior experience with housing loans and vehicle loan portfolios is preferred Understanding of secured loan recovery and related legal processes is a strong plus Proficient in using dialler systems and CRM tools Strong communication, negotiation, and objection-handling skills Hands-on mindset ready to roll up sleeves and lead from the front. Immediate joiners will be highly preferred Why Join Resollect? Competitive compensation + incentive structure Tech-enabled workflows and automation-first approach Opportunity to be part of a high-growth fintech revolutionizing collections Fast-track career growth

Major Deliverables: Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts. Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters. Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT. Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting. Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force. Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high-ticket accounts. Ensure compliance to all Audit / Regulatory Bodies as well as policies and procedures of the company.

Core Responsibilities: o Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it. o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendor payouts o Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers. o Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting o Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments and audit receipts get deposited within the defined SLA. o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review of high ticket accounts o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Job Qualifications: Graduate : Yes Masters/Postgraduate: Optional

This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Core Responsibilities: o Ensure to manage assigned portfolio to achieve expected resolution o Ensure trail/feedback needs to be update in system and report to respective stakeholders o Ensure NPA reversals and Write off recoveries should be resolve through personal visits o Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi. o Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions.. o Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties. o Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern o Drive resolution through personal visits to achieve set target. o Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis. o Ensure Collection and deposition of customers payment in respective accounts within timeline. o Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT o Collaborate with X team members and other functions. o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company Education: Graduate Desired Experience: Minimum 2 to 4 years in the field.

Role & responsibilities Job Summary: The Collections Manager will be responsible for overseeing the collections process for business loans. This role involves managing a team of collections officers, developing and implementing strategies to minimize delinquency, and ensuring compliance with regulatory requirements. The ideal candidate will have strong leadership skills, a deep understanding of credit risk management, and a proven track record in collections. Key Responsibilities: Lead and manage the collections team to achieve monthly and quarterly targets. Develop and implement effective collections strategies to minimize delinquency and bad debt. Monitor and analyze collections performance, providing regular reports to senior management. Ensure compliance with all regulatory requirements and company policies. Handle escalated collections cases and negotiate payment plans with borrowers. Collaborate with other departments, such as credit and legal, to resolve complex cases. Conduct regular training and development sessions for the collections team. Maintain accurate records of collections activities and borrower communications. Identify and implement process improvements to enhance efficiency and effectiveness.

Role & responsibilities Job Summary: The Collections Manager will be responsible for overseeing the collections process for business loans. This role involves managing a team of collections officers, developing and implementing strategies to minimize delinquency, and ensuring compliance with regulatory requirements. The ideal candidate will have strong leadership skills, a deep understanding of credit risk management, and a proven track record in collections. Key Responsibilities: Lead and manage the collections team to achieve monthly and quarterly targets. Develop and implement effective collections strategies to minimize delinquency and bad debt. Monitor and analyze collections performance, providing regular reports to senior management. Ensure compliance with all regulatory requirements and company policies. Handle escalated collections cases and negotiate payment plans with borrowers. Collaborate with other departments, such as credit and legal, to resolve complex cases. Conduct regular training and development sessions for the collections team. Maintain accurate records of collections activities and borrower communications. Identify and implement process improvements to enhance efficiency and effectiveness.

Role & responsibilities Collections Strategy and Execution: Develop and implement strategies for efficient and effective collections of outstanding loans in the two-wheeler financing portfolio. Ensure collections targets are met while adhering to company policies and regulatory guidelines. Monitor and manage the collections process to minimize non-performing assets (NPAs) and delinquent accounts. Analyze delinquency trends and adjust strategies to improve collections performance. Team Management: Lead, manage, and motivate a team of collections agents to achieve performance targets. Conduct regular performance reviews and provide training and development to the team to enhance their effectiveness. Ensure compliance with ethical standards and legal regulations during the collection process. Customer Relationship Management: Maintain a customer-first approach to collections, ensuring that communication is respectful and professional. Manage difficult or escalated customer interactions and resolve disputes effectively. Collaborate with the customer service and sales teams to understand customer behavior and improve recovery efforts. Reporting and Analysis: Prepare and present regular reports on collection performance, recovery status, and key metrics to senior management. Conduct root-cause analysis on high-risk accounts and implement corrective actions. Maintain accurate records of all collection activities and customer interactions in the system. Process Improvement: Continuously evaluate and improve collections processes and systems for better efficiency and results. Stay updated with industry best practices, legal changes, and regulatory requirements affecting the collections process. Compliance & Legal Oversight: Ensure all collections activities are compliant with industry regulations, legal standards, and company policies. Coordinate with legal and compliance teams as needed to address legal matters related to collections. Required Skills and Qualifications: Bachelor's degree in Business Administration, Finance, or related field. Masters degree is a plus. 5+ years of experience in collections management, preferably in the two-wheeler financing or automotive NBFC sector. Strong knowledge of collections strategies, processes, and legal/regulatory requirements for the NBFC industry. Proven ability to lead and manage teams effectively, with a focus on achieving results and maintaining team morale. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to identify trends, root causes, and solutions. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and collections software/systems. Ability to manage difficult customer situations and resolve conflicts professionally. Preferred candidate profile Experience working in a two-wheeler financing company or automotive lending company. Knowledge of the local market and customer behavior in two-wheeler financing. Familiarity with collection tools and automation systems.

Role & responsibilities Develop and execute comprehensive collections strategies to optimize the recovery process and reduce delinquency rates. Conduct regular projections and forecasts of collections targets based on historical data, industry trends, and business objectives. Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights. Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics. Monitor collection performance metrics, such as roll rates, collection efficiency, and days sales outstanding (DSO), to identify areas for improvement and drive strategic initiatives. Collaborate with cross-functional teams, including credit, risk, and operations, to ensure alignment of collection strategies with overall business goals. Design and implement collection scorecards and key performance indicators (KPIs) to track and measure the effectiveness of collection efforts. Conduct regular reviews of collection policies and procedures, recommending enhancements and implementing best practices. Provide guidance and support to collection teams, offering training and coaching to enhance their performance and adherence to collection strategies. Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency. Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions. Present collection strategies, insights, and recommendations to senior management and stakeholders, ensuring clear communication of goals and progress. Monitor external collection agency performance, ensuring compliance with regulatory requirements and performance expectations.

Role & responsibilities Job Summary: The Collections Manager will be responsible for overseeing the collections process for business loans. This role involves managing a team of collections officers, developing and implementing strategies to minimize delinquency, and ensuring compliance with regulatory requirements. The ideal candidate will have strong leadership skills, a deep understanding of credit risk management, and a proven track record in collections. Key Responsibilities: Lead and manage the collections team to achieve monthly and quarterly targets. Develop and implement effective collections strategies to minimize delinquency and bad debt. Monitor and analyze collections performance, providing regular reports to senior management. Ensure compliance with all regulatory requirements and company policies. Handle escalated collections cases and negotiate payment plans with borrowers. Collaborate with other departments, such as credit and legal, to resolve complex cases. Conduct regular training and development sessions for the collections team. Maintain accurate records of collections activities and borrower communications. Identify and implement process improvements to enhance efficiency and effectiveness.

Job Title: Regional Portfolio Manager Collections Location: Pune & Nashik | Employment Type: On-roll Key Responsibilities: Lead and manage regional collections team across all buckets. Recruit, train, and monitor team (ACM/RCM/CM/CO etc.). Drive recovery in Skip, NIP, and Legal cases. Ensure timely DCR submission (self + team). Maintain compliance and accurate documentation. Coordinate with legal, ops, and external agencies. Achieve recovery targets and improve portfolio quality. Requirements: Graduate with 5+ years in collections. Strong team leadership & recovery skills. Knowledge of collections laws, MIS, and legal process. Good communication, reporting, and field coordination. Contact: Ami Soni ta_hr14@mas.co.in | WhatsApp: 8511015682

Core Responsibilities: Support the Head of Strategy in designing, implementing, monitoring and improving portfolio interventions for effective management of the delinquent portfolio against the background of Product specific strength areas and operating constraints. Assist in executing, evaluating, Improving and monitoring portfolio interventions. Support in the management of key portfolio indicators and credit cost within budgeted levels. Champion a systematic approach towards portfolio management where performance delivery hinges more on an intelligence driven aggregation of robust processes rather than a simple aggression of individual efforts. Improve collection efficiency and effectiveness by developing and deploying intelligence based tools such as scorecards. Forecast portfolio movement choosing robust modeling techniques and estimate key financial out comes including loss, provisions etc across the retails assets and card suite. De-risk unit efficiency through an integrated framework of process and systems. Build performance score cards for collections team across levels. Forecast and devise staffs capacitation model to ensure adequate bench strengths to manage incoming collection volumes Build senior collection management consensus around proposed approaches of portfolio management and system solutions devised to deliver incremental collections efficiencies. Develop strong Analytical platform that would facilitate decision making of factual basis. Devise MIS to measure significant aspects- both existing and proposed of collections performance and review performance of constituent portfolio segment to identify possible areas of focus for collections action. Provide inputs to Credit Policy and underwriting on basis of portfolio trends. Analyze performance and productivity trends by identifying poor performing segments -leading to focused action in controlling delinquencies and Credit Losses. Desired Experience: Minimum 6 to 7 years in the field. Graduate : Yes Masters/Postgraduate: Yes

Key Responsibilities: Drive regional unsecured loan collections (including infinite bucket) by setting targets, monitoring performance, ensuring daily deposits, and handling top delinquent cases. Conduct regular audits, legal recoveries, and submit daily/weekly reports to higher authorities. Guide, train, and manage the collection team and agencies; ensure effective use of RMS mobile application. Key Requirements: 5-10 years of experience in unsecured loan collections, including handling of infinite bucket accounts and managing large field teams . Strong leadership, legal knowledge, analytical skills, and effective communication. Proficient in audit processes, budgeting, collection tools, and regional operations.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Virtual Drive for Collections - Management Trainee Date : 3 July 2025 Time: 2PM to 4PM Venue: Microsoft Teams MS Teams Meeting ID: 420 803 689 816 8 MS Teams Passcode: m5fe3hm7 Inviting applications for the role of a Management Trainee, Collections We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and supervise the past dues • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a phenomenal teammate to process any Adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly. • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications • Any Graduate • Strong Communication Skills (verbal and written) • High Energy level Preferred qualifications • Good customer handling skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

We are looking for a skilled professional with 6 to 11 years of experience to join our team as an Area Collections Manager - Retail MFB - Collections in Panch Mahal, Morvahadaf, and JM. Roles and Responsibility Manage and oversee the collections process for retail customers. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and issues. Analyze and report on collection performance metrics to senior management. Ensure compliance with regulatory requirements and company policies. Lead and motivate a team of collection professionals to achieve targets. Job Strong knowledge of banking operations and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and leading a team. Familiarity with industry-standard software and systems.