Senior Manager - AR Operations GeBBS Healthcare Solutions

11.0 - 15.0 years

0 Lacs

thane, maharashtra

On-site

The role of a Senior Manager in AR Operations involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies. You will be required to initiate necessary follow-up actions to ensure reimbursement, utilizing a combination of voice and non-voice follow-up techniques. Additionally, you will be responsible for undertaking appropriate denial and appeal management protocols. Your duties will include leading teams to efficiently meet client expectations, reducing AR aging, and optimizing collections. You will manage the day-to-day activities of the team, monitoring and managing workflow to ensure timely delivery of agreed SLAs. Tracking and maintaining metrics for various data, including Collections reports and Operations reports, will also be part of your responsibilities. Developing processes to improve productivity and quality within the team, participating in new pilot projects, and facilitating a smooth transition of knowledge to the team are essential tasks. Collaborating with the team to resolve personnel issues or conflicts, learning and implementing new client systems, coordinating training sessions for new joiners and existing team members, and conducting regular conference calls with clients to enhance client satisfaction are crucial aspects of the role. Identifying training gaps within the team and developing retraining sessions with the department trainer to ensure successful implementation will also be part of your responsibilities. Effective management of client relationships is key to success in this role. To be eligible for this position, you must have a minimum of 11 years of experience in AR US Healthcare, with the designation of Manager or above. Willingness to work night shifts, experience in AR Follow-up and Denial Management in US Healthcare RCM, and the availability to join within 30 days are also required.,

Posted 1 week ago

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