928 Collections Process Jobs - Page 26

We are seeking a Collection Executive to manage and oversee the recovery of outstanding payments. The ideal candidate will have strong communication skills, negotiation ability, and a results-driven approach to meeting collection targets.

Hiring Field Collections Executives across India Must have valid DRA (Debt Recovery Agent) certification 1-3 years experience in collections, recovery, or sales Competitive pay + attractive incentives Apply now to join our fast-growing team!

Mega -Walk-In For Customer Service Freshers Malayalam / Hindi /Kannada Role & responsibilities Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree (2025 batch can also apply) Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary + Huge Incentives Avg English Communication+ Fixed increments PF +ESI +Gratuity Interview Location - Matrimony.com RR Tower 2, No.95, 4th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Chennai -600032 Reference- Arjun - HR - 7418467125 Mention Arjunan on the top of your Resume

Urgent hiring for US sales/ international sales / US collection/ US AT & T sales Exp..min..1 yr in sales/ any intranational sales ( Voice process) Loc- Noida, Gurgaon night shift 5 Days working salary upto- 45k + incentives Drop cv 9931176310

Job Title - Collections Specialist Shift Timings - 06:30 PM - 03:30AM IST Locations - Hyderabad, India. Job Description: The Account Service Representative manages an assigned portfolio of accounts. Proper management ensures prompt receipt of payment and resolution of aged receivables, while adhering to outlined policies and procedures. Seeking qualified candidate to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company. Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment resolution of issues and to facilitate payment. Ensure accounts revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal and mitigating exposure to bad debt. Identify high-risk accounts and escalate to Supervisor/Manager of Collections, as necessary. Identify quality issues contributing to delinquent balances and initiate resolution. Develop individual action plan, contributing to company profitability, focusing on A/R business result improvement. Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc., in the customer database. Prioritize and maintain assigned portfolio of accounts and projects. Work directly with customers to improve processes, collect cash, and enhance relationships. Maintain high level of customer service, internally and externally. Perform reconciliations as required to support contractual and/or process requirements. Work with Contracts team and Billing Specialist to resolve discrepancies with payment terms and billing issues on invoices. Reporting to: Team Lead or above Shift Timings: Coverage of 8 am to 5 pm Eastern Std. Time zone (which means 5.30 pm to 2.30 am IST)- As per business needs shift (9 hours shifts) start and end will be as per the timings mentioned above (Changes and flexibility expected from team member to match business needs) Qualifications: Bachelor’s Degree with excellent communication skills Nights Shifts- IST

Hiring for Team Lead - Collection Process Location : Navi Mumbai Languages : Punjabi , English Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi Good organization and planning skills Flexibility to adapt well to change Good decision making and problem solving skills

Role & responsibilities Deliver monthly performance reviews Assist with ongoing representative and team development Monitor adherence to break/lunch schedules, ensuring adequate coverage during shifts Handle escalated calls and settlement negotiations for team members Monitor phone calls for quality and coaching opportunities Ensure compliance with Applicable Laws (including FCRA, UDAAP, TILA, TCPA, FDCPA, ECOA) Report training needs to Account Manager / Trainer Provide feedback to management for new or revised procedures as needed Walk the floor and be available to assist team members. Preferred candidate profile 3+ years of Collection experience in a Supervisor role is required, preferably in Banking and Financial Services Industry Good knowledge of financial services practices as applicable with proven leadership potential Working knowledge of FCRA, UDAAP, TILA, TCPA, ECOA rules and laws are preferred, not mandatory. Good written and oral communication skills in English and oral in Punjabi

Job description Role & responsibilities Hiring for Multiple BPO Companies Domestic & International Voice/Non-Voice | Bangalore Are you looking to build a career in the BPO industry? This is your chance to join top-rated companies in Bangalore hiring freshers and experienced candidates for Domestic & International Voice and Non-Voice processes! Job Details Location: Bangalore (Work from Office only) Job Type: Full-time Hiring For: Multiple Top MNCs & BPO Companies Process Types Voice Process: Inbound / Outbound Chat Support Customer & Technical Support Email Support Sales & Collections Open Positions Customer Support Executive (Voice / Non-Voice) Technical Support Associate International Call Center Executive Email & Chat Support Telesales / Telecaller (Domestic BPO) Eligibility Criteria Qualification: 10th / 12th / Diploma / Any Graduate Experience: Freshers & Experienced Languages: English, Hindi, and/or South Indian regional languages (for domestic roles) Shifts: Rotational / Day / Night (based on process) Salary Details Domestic BPO: 15,000 35,000/month + Incentives International BPO: 25,000 45,000/month + Incentives Additional Benefits: PF, ESI, Cab Facility (Night Shift), Performance Bonuses Perks Immediate Joining 5/6 Days Working Cab Facility (for night shifts) Growth Opportunities in Top MNCs Limited Openings Apply Now & Grab the Opportunity! Job Description 1* Sagility : International Voice Process 5Days working Health Care Voice Excellent communication Sat Sun Fixed Off 2 Way Cab Fixed US Shift 6;30 to 3;30 Location : Bommanahalli Salary 22k Fresher & Exp 32k 2* 24*7 : International Non Voice Process 5 Days working 2 off 2 way cab Excellent communication 6 Months International Mandatory Fresher 18k Exp 28k Location : Marathahalli Email & Chat Support 3* Aegis Startec : BCP International Voice Process Excellent Communication VT12 Quality Fresher & Exp 5days working Sat sun fixed Off 2 way Cab Location : ITPL Salary 25k+ Quarterly Bonus 4k BCP " Back Ground Verification Excellent communication 4* 24*7 : International Voice Process 5 Days working 2 off 2 way cab Excellent communication Fresher 22k Experienced 28k + Incentives Location : Marathahalli Assessment & Opps rund Optus & Lowes Process 5* ECPL : International Non Voice Chat process 5Days working 2 off Rotational Shift Domestic Chat Process No Cab Minimum 6months Chat Exp Location : Kothunur Cross Salary 21k Without PF Deduction 6* Alorica : International Voice Process Process: Banking & Retails Min SSLC or PUC fresher 21k Exp : 25k + Shift Allowance Rotational Shift 2 off with 1 way Cab Location : Eco space Excellent communication 7* Rupicard : Collection Process & Sales 6days working Sunday fixed off Location : Bellandur Eng & Any south Languages Salary upto 40k Fresher 22k VT10 Quality 8* Tata Capital : Telesales Exp 6Day Working Sun Fixed Off Fresher 22k Experience 30k Excellent communication Eng & Hindi Location : Whitefield Day Shift No Cab 9* Kredit Bee : Domestic Voice Process 6 Days working 1 off Day shift Job Eng & Hindi Location : Tin Factory & Bommanhalli Fresher 16k Exp 22k + Incentives 10* IGT : Expedia Non Voice Process Minimum 6month International Exp Excellent Communication Salary upto 30k + Incentives Location : Manyata Tech Park HR , Versant , Mettl Assessment & Opps 5days working 2 off 2 way cab 11* Genisis : Domestic Customer support Graduation Fresher 18k Experience 28k 6Days working sunday Off Location : Whitefield Eng & Hindi First Source , Altruist , Shaadhi.com , Intouch ,Globiva , ECPL , Infosys 100% Free Placement No Charges If Any Frnds Looking for the job share the above J.D and refer My number too.... NOTE: (WE DONT TAKE ANY FEE FROM D CANDIDATES) Feel Free to Schedule your Walk-in Interviews !! Via WhatsApp or Call To Apply / Schedule Interview: Contact: [ 9980474157] Email: [chaithra.stepstone@gmail.com] Name: Chaitra HR

Hiring for International Outbound Sales Rotational Shifts Excellent English Comms Outbound Sales Experience IS MUST Excellent Sales Pitch SALARY UPTO 60 K WORK FROM HOME CALL OR WHATS APP 9711151861 ONLY IF U HAVE RELAVENT EXPERIENCE

Responsibilities: * Manage collections process from start to finish * Ensure timely payments through effective communication * Maintain accurate records and reports * Collaborate with customers on payment plans Health insurance Annual bonus Provident fund

Position:- Inbound And Outbound Voice Process -HSC Pass Can apply -Freshers can apply -Marathi And Hindi Good communication -Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. -Rotational week off Required Candidate profile Qualification: HSC And Above Job Location: E-Space, Viman Nagar,Pune, 411041 To schedule your interview send your CV through WhatsApp Or Call HR Gaurav :- 7796427055

Hiring tele collection , customer support Handle outbound customer calls in professional manner &Interact with customers over a call .Engaging with potential and existing customers via phone If Interested contact - Akhila - 8688355270 Required Candidate profile Qualification: 12th to any graduate. Fresher & Experience Male & Female Need Immediate joiners Language required - (Tamil , Malayalam , Telugu , Hindi , Kannada) with Common English Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Current Job Openings at iEnergizer Noida (CTC 35K to 75K) Contact: Click Here To Applyhttps://wa.me/917678370584 Please find below the list of current openings at iEnergizer, #Noida . The salary range for these roles is between 35,000 to 75,000 CTC: Graduate+ Fresher Undergraduate+ 6 Months Experience. 1. #BilingualSpanish Process - 75K CTC 2. Core #Spanish Process - 50K CTC 3. #Banking #Blended Process - 50K CTC 4. #Telecom #Blended Process - 45K CTC 5. Banking #Voice Process - 45K CTC 6. #Gaming #Email Process - 35K CTC 7. #Collection Voice Process- 40k To 50K CTC If you have any suitable profiles or referrals, kindly share them at the earliest. Contact Person - POOJA BHARDWAJ Contact Details - Contact: Click Here To Applyhttps://wa.me/917678370584

Teleperformance is hiring for young talents/ Immediate joining A BIG OPPURTUNITY Requirements: Graduation is not required Should have Good communication skills. Should be Fluent in English and Tamil or Kannada Minimum 1 year Collection background experience with DRA certification. Immediate joiner preferable Job Details: Work From Office Face to face , Walk-in interviews Day Shifts 6 days working, 1 days rotational off Upto 23.5k CTC Good Incentives Location :TELEPERFORMANCE 3rd floor, near PES college, Konappana Agrahara, Electronic City, Bengaluru, Karnataka 560100

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Kulsum on 7026022000 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Kulsum on 7026022000 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Hi Connections, Hiring Collections Specialist Work From Home Freshers can also Apply Key Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts, Immediate Joiner 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any 14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation 17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams 19. Preparing questionnaires along with training team for Internal Assessment 20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843 Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com

Position: Analyst - Collections Administrator About: bluCognition is an AI/ML based start-up specializing in risk analytics, data conversion and data enrichment capabilities. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery centre based in Pune. We build all our solutions while leveraging the latest technology stack in AI, ML and NLP combined with decades of experience in risk management at some of the largest financial services firms in the world. Our clients are some of the biggest and the most progressive names in the financial services industry. We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who want to join us in this exciting journey. https://www.blucognition.com/ Pipe is the modern capital platform built to connect entrepreneurs and business owners to fast, frictionless, dilution-free financing. Pipe turns all forms of revenue into up-front working capital to help companies improve cash flow, scale operations, and grow on their terms. https://pipe.com/ Summary: This is a full-time, fully remote position reporting to the Manager: Servicing & Collections. The Collections Administrator is responsible for managing and executing a wide range of activities aimed at recovering outstanding balances and enforcing financial obligations. This role involves filing UCC-1 Financing Statements, coordinating lien enforcement actions, conducting business status verifications, and performing skip tracing to locate unresponsive merchants. The administrator also oversees manual payment plans to ensure timely debits and prepares demand letters for escalated accounts. Strong attention to detail, investigative skills, and coordination with internal and external partners are critical to maintaining compliance, data accuracy, and effective recovery efforts. Roles & Responsibilities: UCC Lien Enforcement Collect and compile accurate lien-related data from multiple internal and external sources File UCC-1 Financing Statements through third-party vendor portals Submit enforcement requests to payment processors to enforce liens Ensure a high degree of data accuracy to maintain lien validity and legal enforceability Business Status Verification Conduct background research to determine whether a business remains operational after leaving a payment platform Use investigative methods such as website analysis, mystery shopping, and phone inquiries to assess merchant activity Document and escalate findings as needed to internal stakeholders Skip Tracing Perform skip tracing to locate updated contact information for merchants with no right party of contact Utilize online databases, public records, and investigative tools to identify alternate phone numbers and email addresses Ensure timely and accurate updates to internal systems to support outreach and resolution efforts Third-Party Collections Coordination Manage the placement of delinquent accounts with external collection agencies across multiple geographies Prepare and transmit account data in compliance with each agencys specific formatting and submission requirements Currently we work with 5 agencies across 2 geos and the list will expand as we enter into new territories Manual Payment Plans Oversee daily execution of manual debits for merchants on scheduled payment plans Monitor calendar reminders and ensure timely initiation of payments in accordance with agreed terms Maintain accurate records of all transactions and provide reporting to internal teams as needed Demand letters Prepare and send demand letters to escalated merchants via email and physical mail Ensure timely delivery and proper documentation of all communications in accordance with internal protocols Requirements: The candidate must be willing to overlap part of their working hours with Eastern Standard Time (EST) Ability to work independently as well as collaboratively within cross-functional teams Qualifications: Experience in collections or financial operations, ideally 3+ years, with exposure to UCC lien filings or legal document handling Strong investigative and research skills for skip tracing and business status verification using public records, databases, and online tools Proficiency with data management tools (e.g., Excel, CRM systems, vendor portals) and a high level of accuracy in documentation Familiarity with third-party collections coordination, including preparing data for agency submission and understanding compliance nuances across regions Excellent communication and organizational skills to manage demand letters, manual payment plans, and multi-channel workflows A self-starter mentality with the drive to continuously improve drive collection metrics and contribute to improvement of collections process Office Location: D - 3010, Solitaire Business Hub, Viman Nagar, Pune - 411014, Maharashtra, India Mode of Work: Remote / Work from Home (WFH) Working Days: 5 Days a Week Shift Timings: Rotational / Flexibility required

Job description Role & responsibilities Hiring for Multiple BPO Companies Domestic & International Voice/Non-Voice | Bangalore Are you looking to build a career in the BPO industry? This is your chance to join top-rated companies in Bangalore hiring freshers and experienced candidates for Domestic & International Voice and Non-Voice processes! Job Details Location: Bangalore (Work from Office only) Job Type: Full-time Hiring For: Multiple Top MNCs & BPO Companies Process Types Voice Process: Inbound / Outbound Chat Support Customer & Technical Support Email Support Sales & Collections Open Positions Customer Support Executive (Voice / Non-Voice) Technical Support Associate International Call Center Executive Email & Chat Support Telesales / Telecaller (Domestic BPO) Eligibility Criteria Qualification: 10th / 12th / Diploma / Any Graduate Experience: Freshers & Experienced Languages: English, Hindi, and/or South Indian regional languages (for domestic roles) Shifts: Rotational / Day / Night (based on process) Salary Details Domestic BPO: 15,000 35,000/month + Incentives International BPO: 25,000 45,000/month + Incentives Additional Benefits: PF, ESI, Cab Facility (Night Shift), Performance Bonuses Perks Immediate Joining 5/6 Days Working Cab Facility (for night shifts) Growth Opportunities in Top MNCs Limited Openings Apply Now & Grab the Opportunity! Job Description 1* Sagility : International Voice Process 5Days working Health Care Voice Excellent communication Sat Sun Fixed Off 2 Way Cab Fixed US Shift 6;30 to 3;30 Location : Bommanahalli Salary 22k Fresher & Exp 32k 2* 24*7 : International Non Voice Process 5 Days working 2 off 2 way cab Excellent communication 6 Months International Mandatory Fresher 18k Exp 28k Location : Marathahalli Email & Chat Support 3* Aegis Startec : BCP International Voice Process Excellent Communication VT12 Quality Fresher & Exp 5days working Sat sun fixed Off 2 way Cab Location : ITPL Salary 25k+ Quarterly Bonus 4k BCP " Back Ground Verification Excellent communication 4* 24*7 : International Voice Process 5 Days working 2 off 2 way cab Excellent communication Fresher 22k Experienced 28k + Incentives Location : Marathahalli Assessment & Opps rund Optus & Lowes Process 5* ECPL : International Non Voice Chat process 5Days working 2 off Rotational Shift Domestic Chat Process No Cab Minimum 6months Chat Exp Location : Kothunur Cross Salary 21k Without PF Deduction 6* Alorica : International Voice Process Process: Banking & Retails Min SSLC or PUC fresher 21k Exp : 25k + Shift Allowance Rotational Shift 2 off with 1 way Cab Location : Eco space Excellent communication 7* Rupicard : Collection Process & Sales 6days working Sunday fixed off Location : Bellandur Eng & Any south Languages Salary upto 40k Fresher 22k VT10 Quality 8* Tata Capital : Telesales Exp 6Day Working Sun Fixed Off Fresher 22k Experience 30k Excellent communication Eng & Hindi Location : Whitefield Day Shift No Cab 9* Kredit Bee : Domestic Voice Process 6 Days working 1 off Day shift Job Eng & Hindi Location : Tin Factory & Bommanhalli Fresher 16k Exp 22k + Incentives 10* IGT : Expedia Non Voice Process Minimum 6month International Exp Excellent Communication Salary upto 30k + Incentives Location : Manyata Tech Park HR , Versant , Mettl Assessment & Opps 5days working 2 off 2 way cab 11* Genisis : Domestic Customer support Graduation Fresher 18k Experience 28k 6Days working sunday Off Location : Whitefield Eng & Hindi First Source , Altruist , Shaadhi.com , Intouch ,Globiva , ECPL , Infosys 100% Free Placement No Charges If Any Frnds Looking for the job share the above J.D and refer My number too.... NOTE: (WE DONT TAKE ANY FEE FROM D CANDIDATES) Feel Free to Schedule your Walk-in Interviews !! Via WhatsApp or Call To Apply / Schedule Interview: Contact: [ 9741709926] Email: [priyakarthikpk93@gmail.com] Name: PRIYA HR

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha Freshers:30k Experienced:38k UK SHIFT call soumya@8088720040 call hr muthamma@9886112583 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

Responsible for following up with clients to recover outstanding payments for building material deliveries. Must have strong communication, negotiation skills, and experience in field collections.

Hiring tele sales. tele collection , customer support Handle outbound customer calls in professional manner &Interact with customers over a call .Engaging with potential and existing customers via phone If Interested call - Vinitha - 8610674682 Required Candidate profile Qualification: Any Graduate , Fresher & Experience in tele sales Male & Female Need Immediate joiners Language required - (Tamil , Malayalam , Telugu , Hindi , Kannada) with Common English Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Minimum 1 years experience into customer service (voice) Graduate/ Under Grad. Up to 6LPA/INCENTIVES 5 days working/US shifts/Rotational shifts Both side cabs Location- Noida & Gurugram Contact shamraj/ 9310208219 shamrajimaginators@gmail.com Required Candidate profile . Immediate joiners preferred . Should have excellent communication skills. . Should have experience in international voice process

Roles & Responsibility Manage a team responsible for collections, ensuring timely recovery of outstanding amounts from customers. Oversee daily operations, including planning, organizing, and controlling workflows to meet targets. Develop strategies to improve collection efficiency, reduce delinquencies, and increase customer satisfaction. Collaborate with internal stakeholders to resolve issues related to collections processes and policies. Ensure compliance with regulatory requirements and maintain accurate records of all transactions. Preferred candidate profile

Role & responsibilities Calling to the customers to remind their due date of installment. Reminder calls to delinquent customers who failed to make the EMI payment. Explain the consequences to customer of not paying on time. Provide the options of payment channels for making the payment. Fix appointment for the field collections team if customer asks for collecting payment from home. Follow up with the customers till the payment is received. Ensure that all details of the calls & update on collections is updated on the system as per the process. Sharing campaign insights with management through his/her supervisor or above. Desired Profile: Class 12th pass with 1.5 Year of experience in Tele-Collections/Customer Services. Clear communication with good convincing skills. Should have basic computer knowledge. Typing speed of at least 15 words per minute Willing to work in shifts. Interested candidate can directly walk-in - Sewa Tower Udyog Vihar,Ground Floor Gurgaon Haryana Time - 9:30-10:30 Date - 18th Oct'24

HCLTech Walk-in Drive for Senior Team Lead Opeartions - Collections - 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY Responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally, responsible for maintaining compliance, standards and following regulations. coordinate with agents, management and clients to ensure process & performance streamlining. KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls. ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level agents Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to emails. SKILLS AND COMPETENCIES Proficiency in Microsoft Office (Excel and PPT) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience. Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelors degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience as team leader 4-6 years of overall experience