Team Lead - Chat Process (Repayments) Opportunity: We are seeking a proactive and experienced Team Leader to oversee our chat- based collections team. The ideal candidate will be responsible for managing a team of specialists focused on driving repayments and managing delinquent accounts through non-voice communication channels. This role requires a blend of leadership, analytical skills, and a deep understanding of collections processes. Roles and responsibilities: Team Management: Supervise and guide a team of chat specialists handling collections. Should have a clear understanding of team and associate level metrics related to chat. Conduct regular performance evaluations and provide constructive feedback. Process Optimization: Develop and implement strategies to enhance the efficiency and effectiveness of the chat collections process. Collaborate with other departments to streamline workflows and improve overall collections performance. Training and Development: Identify training needs and organize sessions to enhance team capabilities. Stay updated with industry best practices and integrate them into the team operations. Compliance and Quality Assurance: Ensure all collection activities comply with relevant regulations and company policies. Conduct regular quality checks to maintain high standards of customer interactions. Reporting and Analysis: Generate and analyze reports on key performance metrics, including the number of chats handled, response times, and resolution rates. Track collection effectiveness by analyzing key metrics such as Promise-to-Pay (PTP), Kept Rate, and other relevant collection parameters to optimize resolution rates and drive performance. Use data-driven insights to identify trends, optimize chat strategies, and improve agent productivity. Provide regular updates to management on team performance and recommend actionable improvements. Qualifications: Bachelors degree in Business, Finance, or a related field. Minimum of 3-5 years of experience in collections or a related field, with at least 2 years in a supervisory role. Proven experience in managing non-voice communication channels, particularly chat- based processes. Strong understanding of collections practices, and regulations. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools. Office Address: FPLHQ, Westbay, Shambhu Vihar Society, Pallod Farms II, Baner, Pune, Maharashtra 411045

Roles and Responsibilities Manage collection activities, including visits to customers' homes for loan repayment. Ensure timely recovery of loans from customers through effective communication and negotiation skills. Maintain accurate records of collections, updates, and customer interactions using our software system. Identify potential issues with loan disbursements and escalate them to senior management as needed. Collaborate with internal teams to resolve customer queries and concerns related to loan repayments. Interested candidates can share their cv to swati.bihani@wonderhfl.com/careers@wonderhfl.com

Objective: To supervise and manage the Tele Collections along with field intervention for multiple agencies at zonal level. Define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals. Role & responsibilities 1.Responsible for Tele Collections performance along with field intervention at zonal level managing multiple agencies 2. Implement & Monitor overall business strategy 3. Drive various process targets to achieve business goals 4. Responsible for pre-due collections and contracts till 180 DPD 5. Ensure higher resolution and lower delinquency flowing to next bucket 6. Provide feedback and recommendations to drive process improvement and cost efficiency 7. Monitor and provide recommendations for calling and dialer strategy 8. Ensure the center is appropriately rostered with shrinkage below specified threshold 9. Ensure the center is aligned to departmental culture and methodology 10. Liaison with support functions to improve team performance 11. Deliver high customer experience with minimum complaints 12. Provide timely communication regarding forecasting and planning of manpower and other infrastructure 13. Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition 14. Align efforts to mentor and groom talent at levels below 15. Drive performance management 16. Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile Experience in tele Collection/Recoveries Unsecured product Strong team Management Managing portfolio size of ~ 1000cr+

1 About Zydus Wellness Zydus Wellness, an FMCG leader, develops manufactures, and markets health and wellness products, integrating healthcare, skincare, and nutrition. Founded in 1988 with Sugar Free, India’s first zero- calorie sugar replacement, it now manages seven global brands, including Complan, Glucon-D, Everyuth, and Nutralite. The company serves over 50 million families and supports more than 90,000 dairy farmers and 2,000 MSMEs. With a focus on research, quality, and innovation, Zydus Wellness operates on core pillars of manufacturing integrity and supply chain efficiency. Headquartered in Ahmedabad and Mumbai, it runs four manufacturing facilities across India and eight co-packing facilities in India, Oman, and New Zealand. Listed on the Bombay and National Stock Exchanges, Zydus Wellness is led by Chairman Dr. Sharvil Patel and CEO Tarun Arora, serving customers in over 25 countries across three continents. Get to know our organization – Click on the below links 1. Company Website 2. Zydus Corporate Park https://www.zyduswellness.com/ https://www.youtube.com/watch?v=GNW6DsoCJL0 2 Sales Officer – Food Service Functional Reporting: Area Sales Manager - FS Administrative Reporting: Area Sales Manager - FS Location: XXXXXX Role Purpose: This role is responsible to drive Primary and Secondary in Food Service (HoReCa) Channel in the assigned territory. Key Accountabilities/ Responsibilities: 1. Financial: Responsible to drive Primary Sales in RDS and Secondary Sales in Markets assigned. Understand and ensure profitable / sustained growth of business and strong orientation to commercial terms, profitability calculations etc. Responsible for ensuring adequate stock levels at RDS point as per Company guidelines. 2. Customer: Identify potential Foodservice towns and appoint RDS in those towns where Zydus does not have presence fostering new business development. Manage the Distribution of Zydus Wellness products supported by a team of RDS / PSM / ADI who cater to the customers in these markets. Meet and build strong connect with Institutional customers such as Star Hotels, Restaurants, Bakery, Caf’s etc on a daily basis for sales of Zydus products. Build relationship and interact with F&B Managers, Purchase Managers and Chefs of various Food Service Channels. Identify requirements of Food Service accounts, acquire by conducting demonstration/ sampling of Zydus products and ensure regular supplies through RDS. Identify opportunities in alternative Institutional channels for Zydus products, eg. Schools, Corporate Canteens etc. 3 3. Process: Coordinate with RDS & Branch team for commercials such as Collections, Claims etc. Appraise the organisation on regular intervals about the Competitor activities such as New Products / Packs, Schemes etc. Gather data on Competitor pricing, Sales, Customer base etc and analyse sales data and past trends on a continuous basis. 4. People: Manage and Develop, RDS, Pilot Sales Man, Account Development In-charge creating a high performing team. Address and hand-hold Third Party resource query resolutions. Key Deliverables: Sales Targets Achievement: Meeting or exceeding sales goals set for the segment, often measured in revenue, volume of orders, or number of new accounts. Client Acquisition and Retention: Identifying and acquiring new clients while maintaining and strengthening relationships with existing clients in the industry. Market Penetration and Expansion: Expanding the company’s presence in the sector by targeting new geographic areas, market segments, or product lines. Customer Relationship Management: Building and nurturing strong relationships with key decision-makers and influencers in the sector to drive repeat business and customer loyalty. Product Knowledge and Promotion: Demonstrating a deep understanding of the company’s products and services, and effectively promoting these to meet the specific needs of the market. Order Management and Coordination: Ensuring accurate order processing, timely delivery, and coordination with the logistics and supply chain teams to meet customer expectations. Key Interactions: Area Sales Manager Zonal Sales Manager Branch Commercial Manager Branch Logistics Manager 4 Business Process Associate Channel Business Partner (RDS) Pilot Sales Man / Account Development In-charge Key Dimensions: Individual Contributor Educational Qualifications: Graduate / MBA Preferred Experience (Type & Nature): Minimum 2 to 3 years of experience in handling Institutional sales preferably in FMCG with good communication skills in English and regional language. Functional Competencies Good Knowledge and understanding of Institutional Sales Sound Knowledge of Sales Fundamentals Having hands on experience in Sales Force Automation (SFA) RDS Management including ROI Behavioral Competencies: Result Oriented Analytical Ability Takes Initiative Negotiation & Problem Solving Good written & oral communication

Roles and Responsibilities Manage collection activities, including visits to customers' homes for loan repayment. Ensure timely recovery of loans from customers through effective communication and negotiation skills. Maintain accurate records of collections, updates, and customer interactions using our software system. Identify potential issues with loan disbursements and escalate them to senior management as needed. Collaborate with internal teams to resolve customer queries and concerns related to loan repayments. Interested candidates can share their cv to swati.bihani@wonderhfl.com/careers@wonderhfl.com

1 About Zydus Wellness Zydus Wellness, an FMCG leader, develops, manufactures, and markets health and wellness products, integrating healthcare, skincare, and nutrition. Founded in 1988 with Sugar Free, India’s first zero- calorie sugar replacement, it now manages seven global brands, including Complan, Glucon-D, Everyuth, and Nutralite. The company serves over 50 million families and supports more than 90,000 dairy farmers and 2,000 MSMEs. With a focus on research, quality, and innovation, Zydus Wellness operates on core pillars of manufacturing integrity and supply chain efficiency. Headquartered in Ahmedabad and Mumbai, it runs four manufacturing facilities across India and eight co-packing facilities in India, Oman, and New Zealand. Listed on the Bombay and National Stock Exchanges, Zydus Wellness is led by Chairman Dr. Sharvil Patel and CEO Tarun Arora, serving customers in over 25 countries across three continents. Get to know our organization – Click on the below links 1. Company Website 2. Zydus Corporate Park https://www.zyduswellness.com/ https://www.youtube.com/watch?v=GNW6DsoCJL0 2 Sales Officer – General Trade Functional Reporting: Area Sales Manager - GT Administrative Reporting: Area Sales Manager - GT Location: XXXXXX Role Purpose: This role is responsible for driving growth in Primary and Secondary sales in General Trade Channel in the assigned territory and requires a positive approach in managing and implementing sales strategies, market executions and achieving sales targets. Key Accountabilities/ Responsibilities: 1. Financial: Responsible to drive Primary Sales in RDS and Secondary Sales in Markets assigned. Understand and ensure profitable / sustained growth of business and strong orientation to commercial terms, profitability calculations etc. Responsible for ensuring adequate stock levels at RDS point as per Company guidelines. 2. Customer: Identify and expand distribution in the assigned territory. Execute the distribution of Zydus Wellness products supported by a team of RDS , DSR who cater to the customers in these markets. Meet and build strong connect with outlets on regular basis for sales of Zydus products. Conceptualize and execute Company Programs for sustained business growth in the assigned territory. 3. Process: Coordinate with RDS & Branch team for commercials such as Collections, Claims etc. Appraise the organisation on regular intervals about the Competitor activities such as New Products / Packs, Schemes etc. Gather data on Competitor pricing, Sales, Customer base etc and analyse sales data and past trends on a continuous basis. 3 4. People: Identify, Motivate and Develop, RDS, DSR and create a high performing team. Key Deliverables: Sales Targets Achievement: Meeting or exceeding sales goals set for the segment, often measured in revenue, volume of orders, or number of new outlets. Market Penetration and Expansion: Expanding the company’s presence in the market by targeting new geographic areas, market segments, or product lines. Product Knowledge and Promotion: Demonstrating a deep understanding of the company’s products and benefits, and effectively distribute them to meet the specific needs of the market. Training & Support: Provide training and support to DSR and RDS on product features, benefits, company programs, ways of working to improve productivity and earnings. Key Interactions: Area Sales Manager Zonal Sales Manager Branch Commercial Manager Branch Customer Marketing Manager Branch Logistics Manager Business Process Associate Channel Business Partner (RDS) Distributor Sales Representative Key Dimensions: Individual Contributor Educational Qualifications: Graduate / MBA Preferred 4 Experience (Type & Nature): Minimum 2 to 3 years of experience in handling General Trade sales preferably in a FMCG with good knowledge of Sales Force Automation. Functional Competencies Good Knowledge and understanding of General Trade Sales Sound Knowledge of Sales Fundamentals Having hands on experience in Sales Force Automation (SFA) RDS Management including ROI Behavioral Competencies: Result Oriented Analytical Ability Takes Initiative Negotiation & Problem Solving Good written & oral communication

Roles and Responsibilities Manage a team responsible for collection of outstanding receivables from customers. Oversee debt recovery operations, including field collections and legal action when necessary. Develop and implement strategies to improve customer relationships and reduce delinquencies. Analyze financial data to identify trends and areas for improvement in the collections process. Ensure compliance with regulatory requirements and internal policies related to collections.

We are inviting applications for the role of SR. Manager, Order to Cash We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of ~50to 100 people. Responsibilities In this role, you'll be responsible for all the activities related to O2C domain Validate the Purchase Order (PO) requests from to bill the order Investigate discrepancies in the PO and invoices with disputes Manage Order to Cash related to collections and dispute management, implement & adhere to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution Qualifications we seek in you Minimum qualifications B.Com graduation (MBA – Finance preferred) Relevant work experience in Order to Cash Preferred qualifications Very Good Written and Verbal Communication skills Proficient in MS Office applications, especially in MS excel SAP knowledge and experience in generating reports from SAP would be an added advantage

We are inviting applications for the role of Assistant Manager, Order to Cash We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player Responsibilities In this role, you'll be responsible for all the activities related to O2C domain Validate the Purchase Order (PO) requests from to bill the order Investigate discrepancies in the PO and invoices with disputes Manage Order to Cash related to collections and dispute management, implement & adhere to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution Qualifications we seek in you Minimum qualifications B.Com graduation (MBA – Finance preferred) Relevant work experience in Order to Cash Preferred qualifications Very Good Written and Verbal Communication skills Proficient in MS Office applications, especially in MS excel SAP knowledge and experience in generating reports from SAP would be an added advantage

Roles and Responsibilities Manage debt recovery through effective communication with customers, negotiation, and legal action when necessary. Conduct field collections by visiting defaulting borrowers' homes or offices to recover outstanding payments. Identify potential risks associated with each loan account and develop strategies for successful recovery. Collaborate with internal teams to resolve customer queries and issues related to loan disbursements. Ensure compliance with company policies, regulatory requirements, and industry standards during all collection activities.

Roles and Responsibilities Manage debt recovery through effective communication with customers, negotiation, and legal action when necessary. Conduct field collections by visiting defaulting borrowers' homes or offices to recover outstanding payments. Identify potential risks associated with each loan account and develop strategies for successful recovery. Collaborate with internal teams to resolve customer queries and issues related to loan disbursements. Ensure compliance with company policies, regulatory requirements, and industry standards during all collection activities.

Roles and Responsibilities Manage a team responsible for collection of outstanding receivables from customers. Oversee debt recovery operations, including field collections and legal action when necessary. Develop and implement strategies to improve customer relationships and reduce delinquencies. Analyze financial data to identify trends and areas for improvement in the collections process. Ensure compliance with regulatory requirements and internal policies related to collections.

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years Language - Ability: German - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for? German Language - Read, Write & Speak Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Adaptable and flexible Accounts Receivable (AR) Accounts Payable Processing Account Management Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,BCom

KEY DUTIES & RESPONSIBILITIES OF THE ROLE Managing end to end collections for the unsecured and secured lending business. Deep understanding of microfinance collections , consumer lending, and risk management. Building a robust collection team both in-house and BC workforce . Responsible for the development, monitoring and implementation of Loans Collections strategies. Identify and pursue opportunities that enhance the collectability of financial return. Setting up fraud management and operations practices to reduce delinquency ratios . Ability to come up with data driven insights and interventions. Defining performance driven incentive culture. Implementation of technology-enabled collection practices and new age solutions. Audit, review & document Collections policies, strategies & practices. Publish key management information and collection scorecards on a regular basis to support business direction. Work closely with Business, Legal , Compliance and Other Support functions in order to ensure best practices within the organization. Ensuring compliance with statutory and regulatory requirements under different acts set by Reserve bank of India. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Strong analytical, negotiation, and communication skills. Familiarity with data analytics, automation, and digital tools for collections. Excellent team leadership Strategy Development Portfolio Management Process Improvement Ensure Compliance Data Analysis & Problem-solving abilities. Stakeholder Management Ability to work effectively in a fast-paced and challenging environment. COMPETENCY & SKILLS REQUIRED Result Orientation Business Acumen Ability to deliver in high pressure Team Management Good Networking with Local Authorities

Sourcing of business by identification of customers in the assigned village, forming of Joint liability groups, verification of the residence and business of the customer and KYC etc. Collection of current dues Group-wise collection as per scheduled time, deposit of collection money and MERC (system) entry. Assisting the MC-IC for disbursement activity completion and loan documentation

Job Vacancy at SMFG India Tele-callers (Tele-collections) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Position: Tele-collections Eligibility: Only experienced candidates in collection flows or recovery processes may apply. Age: 31 years and below Education: Any UG / HSC qualification Interested candidates can email their resume to : gayathri.anand@smfgindia.com Language-specific openings: Telugu Callers Recovery or Flows collections experience required Kannada Callers Recovery or Flows collections experience required Tamil Callers Recovery collections experience required Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages . If you are passionate about Tele-collections and eager to grow in a dynamic environment, we welcome you to apply! Interested candidates can email their resume to : gayathri.anand@smfgindia.com

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Debt Collection Executive (100% Voice process) Key Responsibilities: Reaching out to individuals with overdue accounts via phone to remind them of their outstanding debts and negotiating payment arrangements, along with performing skip tracing work as needed Team Handling experience is must Effectively communicate while providing quality customer service and actively pursue knowledge of skills and tools to be used in all services. Negotiating Payment Plans : Working with debtors to establish repayment plans that are feasible for them while ensuring the debt is paid off in a timely manner Maintaining notes on System : Keeping accurate notes of all communications and transactions with debtors, including payment agreements and any disputes resolved Resolving Discrepancies : Investigating and resolving any discrepancies in account balances to ensure accurate debt recover Adhering to Laws and Regulations : Ensuring all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) Providing Customer Service : Offering excellent customer service while handling sensitive financial matters, balancing assertiveness with empathy Ensure that accounts become current and provide solutions to keep them current long-term. Take additional training as suggested by management. Exhibit excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses. Qualifications we seek in you: Minimum Qualifications / Skills: Strong written and verbal communication skills. High level of confidentiality and professionalism. Proficient computer skills. Basic knowledge of MS Word & Excel. Open and receptive to feedback. Ability to work in a fast-paced environment where standards of quality and timelines are established. High integrity to ensure compliance. Ability to work effectively in a team. Min 4+ of experience in Voice Collection process Strong negotiation skills, Assertiveness and confident Problem solver with procedure-driven judgment to find the best solution. Mandatory Process Requirement: Working Model - 100% Work from Office 100% Voice process (B2C /B2B Collection) Work type Calling Delinquent customers. Interested candidate can share resume at Manvika.Singhal@genpact.com Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Handle outbound customer calls in professional manner Interact with customers over a call with strong communication Engaging with potential and existing customers via phone Keep record of every customer interaction Required Candidate profile Qualification: Min 12th to Graduate Languages: Tamil, Telugu, Hindi, Malayalam, Kannada Location: Chennai, Hyderabad Need Immediate joiners Contact HR Sadhana-6379312487 Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Hiring for MT- O2C Collections -Gurugram Location Salary Upto : 6.3 LPA Location : Gurugram Shifts : Fixed Night Week Off : Sat/Sun Working Days : 5 Days Incentives : Upto 15K For More Info Call Or Whatsapp Hr Sarabjeet@8882003944 Required Candidate profile Any Graduate With Minimum 3 Years Of Exp Into O2C Collections is Mandatory For More Info Call Or Whatsapp Hr Sarabjeet@8882003944

Hiring for For MT Role Salary : Upto 6.5 Lpa Cabs : One side Shifts : Fixed Night Location : Gurugram Week Off : Sat/Sun Working Days : 5 Incentives : Upto 15K Graduation Mandatory For More Queries Whats App CV HR Sarabjeet@8882003944 Required Candidate profile Any graduate With Minimum 3 Years OF Exp Into B2B Or B2C Collections Can Apply. For More Queries Whatsapp Your CV HR Sarabjeet@8882003944

Skills/Competencies Required PU/Graduation (Any Stream) 3-6 yrs of relevant experience. Good communication skills Knowledge of Ms Excel Orientation towards working with people Management skills in terms of maintaining people and work Good Leadership skills Knowledge of collections process, specifically domestic collections Passionate towards achieving targets JOB ROLE Key functions will be: On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files to FPRs Co-ordinate with Bank FPRs Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Key Responsibilties On-the-job training. Performance Reporting Maintaining MIS

Job Responsibilities: Field Visits Debt Recovery Record Keeping Customer Service Target Achievement: Consistently meet collection targets to minimize payment defaults and support company goals. Compliance Travel allowance Cafeteria House rent allowance Annual bonus Sales incentives Performance bonus Joining bonus Referral bonus Provident fund Job/soft skill training

Role & responsibilities : Collection of current dues Call the Delinquent customers & collect maximum payment through online. Educate the customers and resolve the customers problem. Follow up with the customers with updated data report. Suitable canadiate can visit the below venue for face-to-face interview Venue - L&T Finance , Gate no 6, A wing, 4th floor, LTI Mindtree, near Hotel Abhishek MIDC, Mahape Ghasoli Pin 400701

We are looking to hire a Manager - O2C for a hybrid role based in Pune. This is a fantastic opportunity for professionals with 12+ years of experience in the Order to Cash domain and a strong background in insurance operations. If you're a people-centric leader with a proven ability to manage teams and stakeholders globally, this role is for you. Location - Pune - Hybrid - Rotational Shifts (3 PM - 12 AM/6 PM - 3 AM) Your Future Employer - Join a global insurance brokerage firm renowned for operational excellence, innovation, and a strong focus on client relationships. Be a part of a collaborative and forward-thinking team that values leadership, ownership, and growth. Responsibilities - Oversee the end-to-end Billing, Invoicing, and Cash Application process Drive day-to-day operations in accounts receivables, billing, and collections Manage and lead a team of 20 to 50 members , ensuring performance and engagement Handle client service, claims management, and billing operations Maintain strong relationships with corporate clients and internal stakeholders Ensure compliance with SLAs and internal KPIs Requirements - Bachelors degree in Commerce or a related field 12+ years of experience in client service, claims management, billing, or related functions Minimum 5 years of experience in the insurance domain Strong expertise in Order to Cash (O2C) Cash Application, Invoicing, Collections, Reconciliation Previous exposure to the insurance brokerage business Proven experience in managing teams of 20 to 50 members What is in it for you - Leadership role in a global organization Hybrid work flexibility Exposure to international stakeholders and large-scale operations Competitive salary and comprehensive benefits Career progression and learning opportunities in a growing domain Reach Us - If you think this role is aligned with your career goals, kindly write to us at kapil.kataria@crescendogroup.in with your updated CV for a confidential discussion. Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. We do not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note - Due to the volume of applications we receive, please assume that your profile has not been shortlisted if you do not hear back from us within a week. We appreciate your patience. Scammers may misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Please verify all job opportunities at www.crescendo-global.com and report any fraudulent activity immediately. Stay alert and stay safe. Keywords - Crescendo Global, Service Delivery Manager, SDM, O2C, Order to Cash, Insurance, Cash Application, Collections, Reconciliation, Client Service, Team Management, Pune, Hybrid Jobs

To manage & control the company’s credit function by minimizing financial risk, timely collections, maintain healthy cash flow, follow up on accounts receivables & timely payments. Prepare aging reports, collection dashboards & bad debt forecasts.